The WORST towing experience l've had. This driver took off with my car doors open and trunk. When agreed to the drop fee I asked him not to take off. He agreed. He then took off when I went inside to grab my ce from in my House, like we agreed. They are a bunch of liars. Beware. The ladies at the front desk are worse and the drivers go crazy and yell in your face. The manager is no help.

Hailey Rose

11/05/2024 15:22:00

Had a car towed because the driver couldn't read a valid posted parking pass (would expire 5 days later), somewhat forgivable??.... however, spent most of the day working to have the car released from Henry's lot. Even the corporate staff on the phone were screaming at me, the lot staff were rude, obnoxious (screaming and demanding money) and difficult to deal with, disrespectful. I have no idea why anyone would want to deal with this company. They took my car illegally. Wouldn't walk out to see the valid pass and said the only way I could get the car back was to pay the money. Fortunately, after having the building property manager weigh in, it was finally released. Henry's knows nothing of customer service, apologies or problem resolution. Sorry I couldn't select zero stars. ZERO STARS!!!!! HORRIBLE, RUDE, O HOPE YOU NEVER HAVE TO DEAL WITH HENRY'S WRECKER SERVICE!!!!

Kyle Lee

11/05/2024 20:12:08

If I could I would leave a negative rating, a 1 is giving them more than they deserve. I have lived in the area for years and this same idiotic, unprofessional, predatory tow company has stolen my vehicle on countless occasions. They charge you unreasonable amounts to retrieve it back then their drivers try to bribe you with a false sense of security by offering you their number to do under the table business. The manager is complacent in their illegal parking and once you show any sign of frustration they try to add extra fees to your already high tow fee. This is a company that needs to be eliminated in every sense possible.

Tariq Scott

06/01/2024 21:05:15

Unbelievable service! Tow truck was fast and effective. Driver was very nice and spotted some tire issues! Very helpful.

Richard

08/25/2024 13:57:22

I was driving down the road and this company's tow truck driver was laying on his loud horn and then proceeded to cuss me. Very unprofessional.

Danny Young

12/08/2024 17:38:43

I pulled around to the back of my own garage so I could load some boxes from our 3rd floor townhome. When I came back down the car was gone. A neighbor came by and said she saw me park, run inside and immediately this tow company impounded my car without even checking to see if anyone was still inside. The street behind the garage is a fire lane, which is definitely not ok to park in, but it feels predatory bc my car was not parked for more than 1 minute in front of our open garage before they came and took it. It wasn’t obstructing traffic, it was as close to the house as I could get it for loading/unloading purposes. Immensely unreasonable and predatory. It’s especially frustrating given all the other blatant violations in parking I see in my neighborhood, but yet I can’t pull to the back of my own home and unload/old boxes without fear of towing.

Brittiny Wolfe

06/10/2024 23:36:04

It was a great experience with Road Runner this morning when my car had a flat tire! Thank you for the ride to dealership!

Samira Parvin

08/21/2024 15:17:31

They were great. Didn’t take long for them to come and help. I definitely recommend them. They provided good road side assistance

Elizabeth Morales

08/18/2024 23:15:14

Horrible customer service. Lady on phone wouldn’t even let me get two words out just kept interrupting. Told me that I can’t come get my personal belongings out of my vehicle because the registration wasn’t in my name (it was in my mom’s I was driving her car). Said I would need my mom to be with me (I’m a 27 year old woman not a minor) or she would have to send in a copy of license, title of car, and a written letter giving me permission to get MY OWN BELONGINGS but then they didn't need anyone’s permission for our insurance company to come take the entire car off site?? Then I get to my car at the next site to find out that my money and expensive headphones are the only items missing out of the car that were in a closed console. Imagine rolling your car over and being in the hospital and then having to worry about people STEALING your personal belongings out of the vehicle?!! Absolutely disgusting.

Jamie

02/29/2024 17:09:01

If I could put 0 stars I most certainly would Yolanda and Jason Harris can go jump in a lake THEY ARE SOME RUDE NASTY UNPROFESSIONAL PEOPLE. TERRIBLE TERRIBLE TERRIBLE TERRIBLE CUSTOMER SERVICE COMPANY DESPERATE FOR MONEY THIS TOWING COMPANY IS THE ABSOLUTE WORST COMPANY EVER IN ALEXANDRIA DO NOT USE THIS COMPANY AT ALL GO ELSEWHERE

Shantéa Welsh

06/05/2024 13:55:16

Beware of these people. They are scam artist who will steal your car then extort you for $220 to get your car back after they stole your car from your parking lot. They are unprofessional and trashy people who will try to extort you for money. They should be shutdown and what they are doing is illegal.

James Henry

08/20/2024 00:51:54

Having a car towed is never awesome, but Henry’s Wrecker Service made everything so much easier! We came in to pay for tow+storage late afternoon the day after our accident. They charged us exactly according to their rate board and actually kept our car an extra night for no additional fee when we had them tow our car to the auto repair shop. We just left the repair shop address with them and they dropped it off right when the shop opened. The guy working the desk was really nice and extremely helpful :).

Barbara Samaniego

06/24/2023 08:41:22

Had my car towed from Alexandria to Waldorf and whoever towed my car dragged my front tires all the way there. Now I have to get new tires because they're ate up from being dragged down the road. Definitely unexceptionable

Lamont Walker

02/29/2024 13:20:02

I wish a could give zero rating for this place. Awful customer service and super rude woman at the desk that won’t let you say anything. Disgusting!!

Alaa Al Zubaidi

07/04/2024 01:44:25

This yard is complete garbage. Front desk lady seems like she hates her job. Literally paid $600 after I was told it would be free from the Alexandria police department ( also garbage ) My car has been there for only 3 hours. PLEASE LOOK ELSE WHERE THEY WILL get every penny out of you. Only reason they are in business is thanks to the government contracts they have. Hope that lasts for them

Chris Espinoza

04/28/2023 16:21:36

Great crew. Got to have a nice chat on the way to my destination.

Dante Lucious

08/15/2024 17:58:38

Had to get transferred 3 time before they could verify that they had my truck, that had been towed, I didn't know when, from the parking spaces in front of my townhouse while I was away on vacation. Each person was more rude than the last. I get that many, maybe even most people that deal with a towing are unpleasant. I treated them with respect. The experience was extremely unpleasant. I then learned that they charge $50 a day... I was surprised and a little disgusted at that price. I feared that my truck might not start, so I asked if there would be a place for me to park so I could jump the truck. She, rudely asked if I had my own jumper cables, which I do. She said that yes I would be able to jump the truck because there was only a car beside it.) When I arrived about 15 minutes later. I discovered that, as expected the lot was in the most run down street I've ever been in the city. Derelict cars and at least one derelict building nearby... and no available parking outside the fence, and even were I able to get in, there was no place from which to jump the truck, it was nose in to another vehicle and beside a third. The only place to park was in front of their gate adorned with to no parking signs. Needless to say, but I didn't want to park in a no parking spot at the impound lot. There was no one available to pay at the 24 hour pay window. I called and the less rude voice told me they just had shift change and she would be there in 15 minutes. Luckly the truck started right up... They do mot appear to have damaged or stolen anything from inside the truck, which was still locked. The lady that finally took my money was apparently an emergency fill "I don't normally work here". But she was the only person that was polite... even nice. It wasn't her fault she was extorting $310 from me. Those last two points are worth the star that prevents a one star review.

Shadow Mancer (Shadowmancer)

09/01/2017 21:48:01

These people are guilty of public endangerment. Only 1 of the handful of employees I interacted with was wearing a mask and he didn't even bother to cover his nose with it. Every employee approached wasting my time with sick glee. Two of them KNOWINGLY made me come out there a second time, at great expense and while injured from a wreck (during a pandemic, no less), only to tell me when I got there that I had already signed the form they claimed I needed to show up to sign. Towing companies are never friendly, but this place is so unprofessional, it is reckless. This place is a stain on our area, they should be shut down. Any business or institution maintaining a contract with them should be ashamed.

AnnaBelle Auguste

08/29/2020 01:19:27

One of the worst Twoing company in Alexandria VA because I was waiting for almost 4 hour and no body show up. Unprofessional staffs, poor Management, rude customer services and people in the office even don’t know what time a day is it. This company just piece of trush and garbage. Please don’t call them for Twoing and you will waste your time.

shakib Amiri

01/05/2022 20:20:47

The customer service really rude, unprofessional and careless. I was trying to pick up my personal items from my car and I noticed that some of my items were missed. I went to the rude woman and asked her she said she didn't see it and even try to report it. Thieves just bad!!! I don't think they care about the reviews. I will report this to the police so they will never call them to make business!!

TH Swiss

06/12/2021 04:47:48

Made the first mistake of 2024. Called Henry’s and waited 9 HOURS for the truck to come. When being asked, they couldn’t provide an eta. Listen to me - when they say it’s coming, it is Not. Call another company!

C L

01/07/2024 21:16:18

My permitted vehicle was towed from my neighborhood, but they took a picture where the pass is clearly visible on the dash, and the another picture where it's obstructed by the windshield. My vehicle had break-in damage when I picked it up, which they assured me was not them. I presume some random person broke into my car and hid my parking pass between the time they took the first photo and the time they took the second one. The stated reason for the tow was they "couldn't read the back of the pass" (we are allowed to lay them flat on the dash). They do not respond to calls or emails. The only silver lining in this is that our HOA has suspended their contract for this incident and a number of other "questionable" practices.

Adr Nih

06/29/2017 21:22:30

Used them to tow a work vehicle. Arrived in 10 minutes. Dispatcher was friendly and articulate. Driver was professional and knowledgeable. VERY happy with my experience.

Heather Beebe

05/31/2022 20:21:04

My car got towed out of my apartment complex today by this towing company for having an expired state safety inspection, but it wasn't really about the inspection sticker was it? No. It was about the rude, overweight guy at the impound. His parents are more than likely extremely disappointed in him. They probably ask him three times a month how his diet is going. Silence. The shame stings. "I'm going to start tomorrow", he mutters under his breath. But he isn't. He's going to be lonely and working at this dump forever.

Jeremy D

12/21/2019 23:43:02

Pick your car up only to charge you for them to take it down 50 cash if its not cash you'll have to pick it up at their yard. He will wait until you come out to charge you 50 if not he threatens to take it. They do this laughing at you which is really disrespectful. CULMORE( about to take an AWD Vehicle without the proper truck )

Yeimi sosa

09/04/2019 15:19:12

Truck operator was nice. Yard staff has much to be desired as far as interactions go. 10/10 don't recommend

Ian Henrickson

05/10/2023 15:55:57

Worst customer service, I called there manager Tim last week and left him a message and he did not call me nack yet. They towed my car while I was getting something from CVS in Alexandria, VA and made me pay $185 and refused to listen to anything I said I will be filing a complaint with the Department of Regulations & licensing

Amro Salem

06/27/2017 15:10:03

Worse place ever had an accident they pick up the car charged an insane amount of money for less them 2 hours the lady at the place was the worse, really rude and not helpful at all. I hope that I never have to go to this place ever again.

Merlly Alvarado

11/29/2019 16:08:19

This Towing company has been towed several cars from where I live in. 😠 terrible

Junbin Xian

04/13/2022 20:50:11

Lady up front is rude as hell, she needs to be fired immediately, worst towing company ever

Fuzz

01/18/2024 17:48:14

Address:	5520 Vine St, Alexandria, VA, United States
Phone:	+1 703-313-6857
Services:	Auto wrecker
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 89 Reviews
ZIP Code:	22310
Open Hours:	Open 24 hours
Popular times:	Saturdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

Henry's Wrecker Service JunkYard in Alexandria (VA)

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Other Alexandria Auto Salvage Yards

Junkyards and scrap yards in neighboring cities with Alexandria