First time in the shop and staff was friendly, quick, and informative. They provided photos taken from the service and provided quotes of leaks to keep in mind for future maintenance. Happy to return again when needed!
My daughter had the best experience at Georgetown Auto in Alexandria. They were honest, kind, and only fixed what actually needed to be fixed. The local Toyota dealer told her she needed a new water pump and quoted her over $900. She took the car to Georgetown Auto for a second opinion, and they told her nothing was wrong — the pump looked brand new.
Georgetown Auto was honest, professional, and their kindness meant the world to us. I was so impressed with their integrity and would highly recommend their services. It’s rare to find a mechanic who truly puts people first, and they absolutely do.
This shop is awesome! I needed to get the fault code for my vehicle's check engine light and they disgnosed the code and topped up my car on wiper fluid without my asking! They didn't even charge me for the service. The front desk manager was super nice as well. If I ever have any car issues, I will definitely come back here!
We had to take my brother's car here to get the serpentine belt repaired, and they did it within the hour. Thank you so much for your help, and because of your hard work, we're able to make it to Pennsylvania for Christmas with my parents. Everything was reasonably priced, and you pay for the service you requested. Five Stars and highly recommend to all.
The best and most honest repair shop I've found. I've been a customer for many years. On my Ford 150, the Ford dealership estimate for parts was crazy, so Bobby found the parts online and they were 75% less. Trust is the key here.
BRING YOUR VEHICLE HERE! As a single lady, I get nervous about getting the run around from mechanic shops, but lucky for me, my dad made sure I knew a little something about it. I have an old Jeep, been to a few other places, and the right work was just not getting done but the price tag was astronomical. I was referred to Bobby and Georgetown Auto by several friends so I brought my Jeep in for them to take a look. Not only were they 100% honest with me, they knew my vehicle and talked to me about it. I asked all my questions and they took the time to answer. They even helped me with pointing out what the other shop should have done, and was still responsible to do under parts warranty. I am a life time customer because not only is the work they do correct, but they genuinely care that it is done right and safely. They didn’t treat me like some uneducated customer, they listened to my concerns and really explained to me exactly what was happening when honestly no other shops could figure it out. THIS PLACE IS EXCEPTIONAL. I’m a life long customer now
After I had a flat tire and the dealership service center told me I needed a full tire replacement for $300 dollars, I headed over here for a second opinion. They patched my tire up and put it back on the car for no charge! They were quick, honest and friendly. I’ll be back and would recommend to anyone!
Been coming here about 6 months, and this place is truly wonderful. Their work is high-quality, their prices are fair, and they care about their customers. Wouldn't take my car anywhere else.
Not a great experience. Estimate was over $1,200 to change two batteries. Had it done properly and professionally for $600. Had to pay $175 for them to do a diagnostic—when I already told them what the problem was, my batteries were low. Guys sounded like they knew what they were doing—so if you don’t mind spending extra, go ahead. But unfortunately can’t recommend because I certainly felt like it was an attempt to get much more than the work was worth. I also want to add, the didn’t put my truck back together properly. The bolts were loose, and the interior was pulled apart. I had to have the next guy fix it.
I don’t usually leave reviews, but my experience at Georgetown Auto was so outstanding that I felt it deserved one.
I brought my 2016 Audi S5 in for emergency maintenance, and to my surprise, not only was the turnaround quick, but the service itself was exceptional. Bobby and his team went above and beyond, keeping me informed every step of the way, making sure all my concerns were addressed, and treating me like more than just another customer.
The prices were fair, the staff was genuinely friendly, and the whole process was smooth from start to finish. It’s rare to find a shop that delivers both quality work and excellent customer care, but Georgetown Auto truly does. I’ll definitely be back for all my future maintenance needs.
Took my 2011 Mazda CX 9 in for a passenger side replacement for the window motor and assembly. I asked them to take a look at all the various fluids in the vehicle. They did a full inspection and provided me with the price for the window repair, flushing the brake fluid, radiator fluid and power steering fluid before starting any work. The price provided for all of these repairs, and the fact that it would all be completed in the same day was very very fair. This was my first time at Georgetown auto repair and it will not be the last time. They were very helpful and fair in their pricing. I would recommend them for future repairs.
Bobby and his team are the most knowledgeable and ethical mechanics I’ve met. Everyone is dealership-trained, and they can diagnose problems that stump other shops. Plus, Bobby takes pictures of their work and takes the time to explain everything and lay out your options. His prices are competitive, and he is honest and fair. I recommend Georgetown Auto Service to anyone who cares about their car.
Enough cant be said for the service and expertise that Georgetown Auto has been providing me and my family for years. They are quick, knowledgeable and to the point with your car. Had a dealer recall that I didn't even know about and it saved me $1000's in labor and parts. I highly recommend G-town Auto! Wouldn't trust anyone else with our cars, only Bobby and his team!
Couldn't go to their shop because my car was broke down and I called them see if they could give me an estimate over the phone before I took the car. They said they would, they took down my information and said they would get back to me the next day. They never got back to me, it's been a week and a half. I decided to do the work on my own. My review is just based on this experience, they might be good mechanics, just had a bad experience.
Really great shop. They diagnosed the problem quickly and had my water pump replaced in a day. The work comes with a 1 year/12,000 mike warranty, meaning they stand by what they do. They text/email detailed quotes and receipts so there are no hidden charges. Would highly recommend coming here for excellent and honest car repairs.
My water pump broke as I was on the highway In Alexandria Va to return to Wingate NC. Came across a guy driving a towing truck who provided towing for me, but also recommended me to Bobby to get my fixed. I called Bobby, let me add that this is a Sunday afternoon. I spoke to him and he was a man of his word. He asked me to leave a note in my car explaining the situation and my number and he would have his guys work on my car first thing Monday morning. The shop called me early that Monday morning around 7:30am. I missed the call but I returned it and was able to get the final diagnosis. My car was fixed by 6pm Monday afternoon. Great customer service and reliable service. Very honest and knowledgeable about the service he provides. Thanks again Bobby to you and your staff at Georgetown Auto Service!
Honest, trustworthy, transparent, affordable, and personable. I had a recent splash shield repair underneath my car, which was dragging quite bad while driving. (First time here)- Called in the morning and advised they could get me in right away. Although the repair only took less than an hour, you could tell right away they were a good shop. Bobby was extremely transparent, taking me to the garage and showing me what the problem was, then showed me their remedy afterwards, asking me for approval. Out of the auto shops I've experienced, this one was on point, one of the best! Bobby, Carlos, John, Emilio, and the rest of the staff I interacted with, were all great. Not one negative thing comes to mind. I wish all auto shops ran like Georgetown Auto. I definitely plan to return, if I ever have another vehicle problem in the future.
My experience at Georgetown Auto was incredible. Bobby explained exactly what was happening with my car (several times because I am far from a car expert), gave me detailed options and potential outcomes, and saved my beloved Subaru. I would highly recommend going here for whatever car services you may need.
Had an issue with my battery. Called them after hours and they were responsive, got me slated for an appointment the next day. Brought the vehicle in the next day and they were prompt, respectful, and clear with what they were doing and why they were doing it. Charged reasonable labor costs and ran additional tests at my request.
Amazing service rendered by Carlos and team I realised that the lower grille of my car was cracked and the dealership was not helpful in providing repair assistance. Carlos was quick with his email replies and displayed proactiveness in his service. The team did not charge me extra labour cost despite the fact that more work needed to be done to replace my grille. They even helped me to install a license plate bracket I brought!
It’s hard to find shops as good as Georgetown Auto. I brought in my Maserati, which had a severe misfire, and Bobby and the guys were exceptional.
They explained all of my options, including a manufacturer recall that would've been fixed by the dealer for free, and didn’t throw parts at my car, even though it would have been easier and more profitable for them to do so. They even went above and beyond by buying specialty tools to work on my car at no extra cost to me.
I’ve been a client of Georgetown Auto “GA” for the past year to do routine maintenances for my car (oil changes). Before I start this review, I want to say that the labor team does a great job on the actual quality of work that they do.
Recently, I decided to take my vehicle to the shop for a strut problem I had. GA originally found out that my strut needed replacement and told me that the original $175 inspection would be included into the repair cost that I would soon be told of. Bobby (the owner) then attempted to order my parts but then he told me that only a specific set of struts was suitable, and they ended up costing around $300 more. Unable to pay this, I decided to involve my insurance company Geico to help cover the expenses because it was beginning to be to expensive for me.
What came next was a truly unprofessional experience I received from Bobby, the owner. My insurance adjuster came to Bobby to choose which strut would officially be ordered for my car and as well finalize the invoice. The new invoice Bobby sent was for $2900 which was $1000 more than the original invoice. It turns out Bobby was trying to charge me my $1,000 deductible with Geico on top of my original repairs. It took me over a week and a half of phone calls back and forth with Bobby where he was incredibly condescending, rude, arrogant and quite frankly extremely loud and talked over me throughout my calls to actually have Bobby apologize. Bobby also constantly called the parts my insurance was ordering junkyard parts and took the time to tell me that he held no liability for the parts after he completed the repairs during calls which were completing unrelated. To top it off, when I came to pay my final invoice for my car as it was ready for pickup I found out Bobby decided to charge me for the $150 inspection on top of my repairs. When I confronted him on that, he told me the invoice was finalized and that that’s not his problem because the insurance had made that invoice for him which I felt like was a cop out.
Couple other issues: -adjuster told me Bobby was insisting on buying more expensive struts because on the backend the shop recieves more money by buying those parts (perhaps not true but still) - Bobby insinuated at some point after arguing over the false deductible charge that I didn’t want to pay him for his services and that he would halt all repairs until I could agree to pay the $1000 extra charge
Feedback: If the owner just had patience and listened to his clients then the majority of these issues would’ve been resolved far earlier. Better communication!
Tl:dr If you want to use insurance and work with Georgetown Auto DONT DO IT! Nice staff, owner needs to work on patience and listening skills. Won’t come back.
Georgetown Auto ticks all the boxes, and then some!
The staff was not only courteous and attentive, they were genuinely interested in understanding the problem and providing the best possible solution. They provided absolutely incredible service, unlike anything I've experienced elsewhere.
What truly sets Georgetown Auto apart from the competition is their commitment to complete customer satisfaction. The technical expertise of their team is undoubtedly second-to-none. I felt confident and assured knowing my car was in the hands of skilled professionals.
They provided clear, itemized estimates upfront, and the final bill came with no hidden surprises. The transparency of their pricing was refreshing and much appreciated.
In an industry often associated with impersonal transactions and pushy sales tactics, Georgetown Auto is a breath of fresh air. They prove that honesty, integrity, and top-tier service can still be found in the world of auto repair. If you're seeking a reliable, customer-focused auto shop with a friendly and experienced team, I cannot recommend Georgetown Auto highly enough. They have truly mastered the art of auto service.
Thank you, Georgetown Auto, for your dedication to customer satisfaction and exceptional service. I will certainly be entrusting my vehicle to you in the future.
I recently took my car to Georgetown Auto Service because I was told I needed to replace my axle and brakes. From the moment I walked in the door, Bobby was friendly and professional. He not only took the time to explain what services my car needed and why, but he took me underneath my car and showed me what to look for. Additionally, he provided me with a detailed estimate of the cost, so there were absolutely no surprises!
The work on the car was done quickly and efficiently. I could only do half the work that was required during my first appointment and Bobby went above and beyond to ensure me that my car would be safe to drive. It was absolutely excellent service, all around. I would recommend Georgetown Auto Service to anyone in the DC area.
When I called the shop and mentioned having a possible car issue the day before leaving on a road trip, Bobby made time that afternoon to meet and quickly evaluate my car. We ended up finding a different issue that could have been dangerous on my trip, so I ended up getting a rental instead. The whole time I was away, Bobby kept me in the loop on what they were doing and what my options were.
You couldn't ask for a better shop to care for you and your car. Thanks guys!
Remember the first time you talked to someone on the phone and as soon as you hung up you knew they were the one?
From the first phone call, to the quote (texted and emailed), to the follow up call, the completed email and text (with repaired pics), to the part where I happily handed over all the money... What a great experience!
And I got to pet the bird. I'm easy. That's again guys! You're my one from now on.
I received outstanding service from the owner, Bobby, and a mechanic who had worked at the shop for years. My car’s check engine light came on while I was in DC for the weekend and I was able to bring it to the shop on a Sunday. They took care of the issue and topped off my oil free of charge. Can’t recommend this place highly enough
Excellent shop from top to bottom. Carlos took care of me; the whole process from placing the initial phone call to walking out with my car's tire plugged took less than one hour. Absolutely amazing. I highly recommend this shop..even for high end cars.
Great customer service and they take care of everything for you. I dropped my car off after hours and put my key in the drop box, and everything was taken care of for me. They are very flexible and were even willing to communicate with me through email because I couldn’t take calls at work. When I did call, Bobby and Roberto were so wonderful and were willing to work with me on everything I needed done. Everything I needed did get done and was done the right way. My car is doing great now! I highly recommend them. They are reliable and trustworthy.
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