I do much of my own car repair, but I’ve used Yates for the past 20 years when I don’t have the time or the job is too big. Consistently, their customer service is excellent. Their repair work is excellent. My only note is good work and good customer service don’t come cheap. They’re cost is going to be similar to the dealers. However, their work is top notch, and they’re a close family owned business. I’ve also used Yates’ car wash and collision repair in Old Town and been equally happy.
Vehicle running smooth after coming in for a car engine issue and while I expected to pay a ton, overall price was reasonable for diagnostics, along with an O2 sensor and battery replacement.
I took my car to Yates on Braddock and dropped it off very early. The Yates employee getting the building ready to open was very friendly. When I picked up the car, I had walked over with my dog and they invited her in, gave her a treat, and were wonderfully professional and kind!
After my last review I had the opportunity to speak with the wonderful owner Joey. He contacted me and we discussed my experience with his shop. He was very concerned and wanted to help and he apologized for what happened at his shop. I was very happy to hear from him, and I decided to return back to the shop and get my car fixed. Joey personally had my car picked up by Michael and I had a loaner car until mines was fixed. They did a great job fixing my car and I feel that I have a new friend and my Christmas Gift was Granted by Santa. If you need your car fixed, please go to Yates Automotive, they will take care of your car right. I will be bringing my car back for an oil change and a tune up very soon. Thanks A Lot Joey
Great business and very upstanding people! I went here to get a screw removed from my tire and get the hole patched, but it ended up being a very tiny one (no patch needed) and they didn’t even charge me! And the service was very fast
Took our car in for regular service and had a good experience so took it in when we had a headlight burn out also. It turned out that it wasn’t an issue with the headlight as much as some wiring causing a short circuit. We ended up having to take the car in a total of three times for the issue, which would have been very disappointing had Zan not been able to sort the issue out quickly the third time as well as make some price adjustments to account for the time and work we had already paid for in the previous two visits. It turned an experience where I’d probably not take my car back to them into a situation where I definitely will take it back to them for any future issues.
I just want to say how lucky I am that Zan is employed by Yates. I took a very bad fall running on the sidewalk yesterday morning by your garage, resulting in a pretty deep laceration on my knee. Zan immediately came to my rescue, helping me clean the wound, bandaging me up and then driving me home. I then was able to quickly drive to the emergency room where they stitched me up. I was in a really bad place -- bleeding profusely, no phone, over a mile from home. It wasn't Yates's fault nor did Yates have any obligation to help me out, but Zan took time out from what was clearly a very busy day at Yates to help me in a time of need. I'm forever grateful for his help. You should be proud to have an employee like him.
Yates is a place where I know I am going to be taken care of. I had a tail light that was out and was looking for a quick place to have it fixed. I called Yates and they told me to come in right away. Zan and Michael immediately jumped into action, repairing my light as well as helping me with the covers on both lights and even giving me some new screws to make them more sturdy. These gentleman were kind, helpful, and proactive. I will always bring my business to Yates.
This garage was honest, upfront, gave reasonable expectations and most of all were very kind! Kris and especially Eddie were AMAZING! Their attention to detail, kindness, and professionalism are top notch! See you next time!!
Zan was such a pleasure to deal with for the repairs needed on my old truck. The work was done well and reasonably, and I would highly recommend Yates for all your repair needs!
We have been loyal customers of Yates Auto since we moved to Alexandria and a neighbor highly recommended them. They have cared well for our older car, both with regular maintenance and when we’ve had bigger issues. They really care about service and their customers, and have provided smaller services at no cost (helping with tire pressure, key fobs, and a displaced body panel that a Yates auto body technician shifted back into place). Everyone who works there is helpful, patient with questions, and highly skilled, most recently Zan. When things have gone wrong with our car, I trust them with their diagnoses and repairs/replacements. They are what you want a neighborhood auto shop to be.
Zan and the staff at Yates Auto are very customer focused, I popped in because my tire was going flat because a shard of metal had ruptured the tire. I pulled in to get a patch, but the tire was unrepairable so they put my spare on complementary. I really appreciated the empathy and the care the staff took. I highly recommend if you have any automotive needs and live in the area please check these guys out!
I want to thank Zan and the Yates Automotive team for taking care of my recent car situation. Zan went above and beyond to not only assist, but to save me money. I always appreciate the honest and straightforward business style of Yates. They'll continue to get our business for both vehicles.
We took our car to three different places to get work done and were told by all three that they could not perform the work. We should have gone to Yates Automotive in the first place. The team researched what we needed and took the extra steps to solve the issue. We got the car back the same day! Yates is everything you want from a home-town, family-run business.
Also a shout out to Yates Collision for fixing a dent that took specialized work and some creativity. The car looks perfect.
While I am at it, we regularly use Yates carwash and occasionally use their detailing service. The only thing we do not use is the gas station, and only because we drive electric vehicles.
Yates has been fantastic to work with-Zan especially. I went in and they prioritized my tire replacement so I could get to appointments and kid pick ups. Highly recommend and will be back. Trustworthy and kind!
Great customer service, the team was very polite and helpful. They were very convenient as well since I didn’t have an appointment, as a walk in, I was fit in and not a long wait for what I needed. Pricing was also great.
Even though I arrived ahead of schedule, the team addressed my concern immediately when they could have told me to wait. I received the state inspection I needed for an affordable price. I highly recommend Yates! They get the job done.
They say once you find a good mechanic you should keep them. These guys are the absolute best. They've helped me out of so many jams - there are almost too many to count. Recently the splash guard underneath my car came detached, and they fixed it for free, in about 10 minutes. Great family, great shop, highly recommend.
Went for my safety inspection here and the team was very friendly and quick. Good communication about when my car would be ready and plenty to do in the neighborhood while you wait.
On 9/27/25 I traveled 5 hours from NY to VA to inspect my brothers car who is in the military. I arrived at 220pm , on the website it says inspections are done until 3pm on Saturdays. The rep told me they were closed for the day and couldn’t do the inspection. I explained to him I do not live in VA and I did a long drive to get this done and 9/30/25 is the last day. He called another place for me they also said no. Even after all of that I literally begged because I would have to go home right after. He looked at me and told me to try elsewhere. That was so mean and showed no compassion. I had no clue where to go as I stated I don’t live in VA. Last year around this time I did the same drive here and they serviced the car with no issue. That was very disappointing and hurtful. I called a total of 10 places found on Google and only one told me they can help me but I had 2 minutes to get there, God bless Coastal gas station !
Do not go to this place. They do not even care about the customers. I would never do that To a paying Customer!
Was super impressed with the excellent customer service and very reasonable price. Had a vehicle issue not far from their location, and they really helped me out and got the vehicle in the shop. Would highly recommend and use their services again.
I'm all for supporting local businesses and I've brought my car to Yates for my vehicle inspection on multiple occasions. I'm always impressed with their customer service. The garage and office are super clean and everyone friendly and professional. Plus the location is super convenient as it's a short walk to the metro. My grandfather owned a garage in the midwest and Yates reminds me of those same old school values of providing good service, only lacking the white shirt and bow ties! It's lovely to read reviews of folks who have been helped by Yates in a pinch. I've recommended Yates to many friends for their car maintenance when their warranties run out.
Stay away! Super shady! Shame on me for continuing to go there after multiple questionable experiences but yesterday my car was inspected and it failed because the headlights were “ too low”. I was a little confused because my car has not been in any accident, the headlights are not broken and I don’t have some souped up car that has bells and whistles (it’s a mini suv). I was informed that they failed the car but could take a look at the issue and give me a quote for the repair. Something didn’t feel right and I told them I would take it elsewhere to get checked out. Took the car today to a national repair chain and they used the same machine used for inspection and multiple mechanics confirmed that the lights were level and there was no issue with them and were not sure as to why my car was failed.
Superior service, no surprise charges. This was for a 40,000 mile maintenance, plus battery change on a 2016 Volvo. Better service than the Volvo dealer. Frankly I don't trust the dealership.
UPDATE: Was contacted by Kris- the follow up to improve was impressive. Kris apologized for the failure of service and even refunded me the upfront cost I was given. Outside if the refund- the fact that they followed up and addressed the concern is a great way to handle business.
OP: Outside of the traditional tell you one price over the phone, then charge you more without reason- that I'm used to. The customer service is POOR. No greeting when you walk in, no smile, no eye contact, no basic pleasantries in regards to your business, no call with the quote before doing service as requested- and most of all... No "Thank you" when leaving. I'd pay double elsewhere before spending money where people don't appreciate my business. Won't be back.
Had a great experience. The team was great at communicating the process, we’re extremely knowledgeable, and the prices for repairs were reasonable. They fixed a few things on my truck that had been broken for years, and did it in less than 24 hours. I’ll certainly be back.
Greatest experience at an automotive shop I have recieved in my 28 years of being a driver. I had the pleasure of working with Zan. Upon explaining my issue he already gave a me a possibility of what it could be. Long behold, 3 hours later one of the options he gave, the right rear wheel bearing was shot. 2 visits later, to 2 different shops, 2 new rear tires, 2 wheels, rear brakes, over $2,000 spent , Yates had the issue and problem found and fixed by the end of the day. From my initial call with Zan to when I walked in to the door to picking up my vehicle, CLEANED. The service was OUSTANDING. Yates deserve 10*. Professional, fair priced and great people working there. My total came in under than what was quoted which was a bonus. Huge thanks to Zan. Yates has earned me as a customer.
While I was hoping for a better outcome for my car, I do appreciate Kris' honesty about my car's issues. He explained the issues and estimated costs if the shop were to complete the work. He also explained the consequences if I chose to continue driving the car as is. He also noted that with my car having such high mileage, he could do the repairs. However, other parts may need to be replaced in the near future.
Kris let me come pickup my car, pay for the diagnostic testing and instructed me to only drive the car home as it is not safe to be driving (more than that short drive). I truly appreciate his honesty about my car issues and having great concern for my safety.
I have donated the car this morning. I'm not in a rush to get a new car quite yet. However, when I do and need work done on the next car, I'll be returning to Yates for service.
Their team is awesome, prices are competitive, work gets done right, and they had my vehicle back to me quickly. Last time in, I had new/bigger tires installed that required spacers to properly fit — ordered all the parts myself and they were fine with me shipping that stuff directly to the shop. The job was a little complicated and they talked me through options, gave me good advice, etc. I definitely recommend Yates.
Shout out to Yates Automotive & their amazing staff. Yesterday, on way to church my warning light came on my that my back rear tire was very low, so headed to Yates Automotive. Embarrassed to say I wasn’t sure how much air was needed and how to check it so went in and a very, very nice, professional young man named John said he would be happy to put air in my tires. When I told him it was only the rear tire that the light had indicated, he insisted on checking all four and, this photo shows what he found in my front tire. So thankful he found that before who knows what could’ve happened. That’s the kind of personal attention and service Yates has been giving my family for over 50 years. Besides outstanding service, they are also one of the most generous and supportive businesses to our community & to so many non-profits. Thank you to the Yates family & entire team!!
Aug 16, 2024
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