With a big snowstorm coming, I stopped at AutoZone hoping to find a windshield cover for my vehicle. When I asked if they had any in stock, 2 other employees said, “no, we’re sold out”. However, Derrick R stopped stocking shelves and asked me for the part number so he could look it up in their system. The system showed 1 in stock, so Derrick set out to find it. He literally searched all over the store for about 15 minutes trying to find that cover! After not finding it, he went back to the computer to see if another local Autozone might have one. Nope! He then started searching again, but this time around the store front…and lo and behold, there it is sitting on the counter behind the cash registers. He happily rang up my purchase and I left a happy customer! This review is simply to say excellent customer service is rare these days, but as proven to me today, it still exists! Thank you Derrick R. for going the extra mile to make sure I got what I came in the store for! 5 Stars Sir!!
It just seem like it’s just a job to them… just a point of sale. If I need a recommendation for a product or information I actually need the employees, “ I don’t know” can you help me , no I don’t know. I been to other autozone in the local area that will go above and beyond and more knowledgeable than I don’t know
Had a dead battery the other, which they found with their testing and quickly replaced with mew battery. All in less than 45 minutes with a Kia Soul whose battery is notoriously hard to remove. Extremely grateful!
This place is amazing bc of the night manager Mike B. I walked in needing some help with my battery but there was a line up of about 6-7 folks when I came in and I was worried I might be waiting a while. He was helping two individuals at a time and had the patience of a lamb especially bc one customer was frustrated he bought the wrong item earlier and had to do a return. He helped me within 30 seconds to get me what I needed AND did a battery test.
If you need help - go see Mike B! I'll shop here again for sure.
Terrible customer service, the manager named Charles is mean. And not professional at his job. I don’t even know how he became manager at AutoZone. AutoZone really needs to work on their employees and managers behavior and make them accountable and professional.!
There is a young man named Mike who works there and helped me first thing in the morning when my windshield wiper broke the night before while raining. He was very friendly and helpful so early in the morning. He was kind enough to install the new blades too. Great service and I will return for future car parts.
Man oh man where do I begin.!! First of all Michael B. Was simply and nothing short of Amazing!! His expertise and professionalism was what made me take time out to write this review. His passion And knowledge clearly set him apart from any other person I’ve interacted with at that store. Did not get a chance to speak with some of the other guys but just from The experience I’ve had with Michael alone, let me know that the guys at the shop are not too far behind. I’ve definitely decided to make this store my one stop shop when it comes to my vehicle, parts, and professional advice from people who truly care about you and don’t Care about the financials.
I wanted to share some feedback about my visit today between 12:00 and 12:50 PM at the commercial checkout. I was standing there for about 20 minutes and wasn’t acknowledged at all by the Hispanic gentleman working that station. He didn’t say a word or even look in my direction. The darker-skinned associate with glasses was actively trying to get him to assist me, which I really appreciated.
This was my first time at this location, so I’m not sure what the issue was. It didn’t feel personal. Honestly, it seemed like the associate might be going through something. He didn’t come across as rude or aggressive—just kind of checked out or maybe overwhelmed. If he’s someone you value on the team, it might be worth checking in with him to see if he’s okay or if he needs support. I wish he would’ve just told me hey I’m having a bad day could you come back later
On a positive note, the team at regular checkout was great—very helpful and professional.
Longer wait time, some assistance don’t know how to find the part you want, they treat you like they have another customer that they don’t care about you, they don’t answer the phone… they don’t apologize for their mistakes. You don’t want to go this place unless you really have to.
Unfortunately, a bad experience with the Slime 12 Volt Digital Inflator With LED Light. I was excited to buy the Slime 12 Volt Digital Inflator With LED Light, but unfortunately, the air valve broke on the first use because it is made of weak PVC. Since it broke immediately, I went back to the store to return it, but they asked for the receipt, which I didn’t have. Unfortunately, they didn’t cooperate with me in processing the return. So, I left the product on the desk and walked out of the store, thinking that I would not buy from them again. I left their store disappointed and lost the money I spent on this product.
The store has more employees than customers yet we are waiting here for 20 mins just to checkout one item. Hopefully management pays attention and strive to do better!
I had very good experiences with this store. First of all, one time they let me stay in there when someone was following me on a scooter after dark (I was on foot) until it was safe to leave! Later I bought some windshield wipers for my car, and they were great. The person who helped me came out to check my wipers (they truly did need replacing). The store had a book hanging there where I could find the correct ones, but the person told me about the different brands. I spoke to another salesman about my financial needs (budget; no frills) and he helped me buy the right pair. Then the other fellow put them on for me. They were both very knowledgeable, skilled and patient! All the staff I've ever met at AutoZone have been knowledgeable, helpful, good at their jobs. It's great for someone like me who doesn't know much about cars! Thanks, everyone!
Very good shopping experience. Super knowledgeable Manager (Cam). Two other people at the counter just wanted to talk about cars... Unexpected car guy location. I was able to have specific parts transferred from another location overnight at no additional cost. I can't speak to any price comparison, but the store is well-managed and clean!
Christian has a lot of attitude that he and the management need to address. He could benefit from learning the basics of customer service to improve interactions with clients.
Camden Y was incredibly helpful in checking the car for the parts I needed and took the time to explain why they were the right choice. I couldn’t have asked for a better experience.
The old guy form this shop react me Racism! I said Engine oil and show him the photo of Oil. BUT he didn’t care and making racist to me. The worst experience ever when I bought the car parts in the United State.!!!!!
Carlos C was kind enough to travel to where my car was parked to put battery in my car . I appreciated the customer service and the kindness. I have met the boss and another worker there who offered his help. Thank you auto zone for an awesome service.
Three young guys working behind the counter watched me stare confusedly at the wall of batteries for several minutes until I asked for help. Then they watched me struggle to get the heavy thing off the shelf and carry it over to them. Then handed me a receipt and told me to bring them the old one for the discount. Thanks? Every other Autozone I've been to has done the replacement for me. My battery doesn't require fancy tools (rachet wrench which I have, and a rachet wrench extender which i don't have). Seriously gonna make me buy a tool to do this myself what they could've done in 5 minutes. Cool cool cool. Not to be a boomer but I bet their dads would've helped me.
Carlos was great!! Helped figure out my battery was bad. Showed me my options for replacement and replaced it without hesitation. My own mechanic was going to charge me $60 for battery replacement. Thanks, Carlos, for great customer service! I truly appreciate it!
My oh my what a difference six months makes. This location used to have very knowledgeable, friendly and helpful staff. They have a bunch of young people (which is perfectly fine), but the attitude they present is of someone that really does not know anything about there jobs, very slow, lazy, nonchalant, a very poor customer service skills. Like the kids in a class they hate just biding time til tye lunch bell rings. It may not be a cushy job, but it is a job, a very respectable job that I am sure someone out there would be happy to have, and take pride in helping their customers. I had a better charged a few weeks ago. Usually the clerk will tell you go get your car, pull up front, I will bring the battery to place in your car. Nope, not this time with these young people. Young man brought my battery out and says where you want me to put it. Before I could respond, he sat it on the floor and walked away without a word. Poor, poor customer service skills.
These guys are great. Always helpful and friendly, and also very knowledgeable. I've been there for many of my auto needs, from bulbs to fluid and other things.
I especially want to give kudos to Michael Roberts. This young man so graciously and happily helped me by replacing my car battery during a heavy snow storm. And did it with a smile! Now that's some dedication. I hope management considers giving him a well-deserved raise.
All of the staff there have been friendly. Great store! Highly recommend!
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