PuroClean of Alexandria is a trusted leader nationwide in property emergency services, and we're ready 24/7 to help you when your home or business has been damaged by fire, water, mold, or other disasters. With our state-of-the-art equipment, experience, and exceptional customer service, your property will be on the road to full recovery in no time. And because of our relationships with local insurers, your claim will be handled more quickly and without hassle.
Hours not specified
What clients say about PuroClean of Alexandria in Alexandria (VA)
I accidentally caused a serious fire while cooking in the kitchen, and the smoke didn’t clear for two days, so I reached out for help.
A friend of mine, who’s the head of an insurance company, actually suggested that I contact SERVPRO While asking ChatGPT about the spelling, I happened to discover this company as well. Before reaching out to SERVPRO, I thought I’d give this place a try first. I’m so glad I did. Jessica’s kind and proactive response really impressed me, so I decided to go ahead with them.
Moises and his crew came to help, and he was not only friendly but also truly professional. I could feel that they weren’t just after money, but genuinely cared about helping someone in need of real support. Every problem was handled perfectly, and I was especially grateful for Jessica’s thoughtful follow-up until the very end.
It’s amazing to know that a company like this exists in the U.S., and I sincerely hope they continue to grow and thrive.
I’ll recommend your company back to the friend who originally told me about SERVPRO.
FANTASTIC JOB! My basement “flooded” it was storage so there was A LOT that needed to be removed before they could even handle the walls and carpet. Carlos was amazing. He explained exactly what they were going to do and patiently answered all of my questions throughout the day. The entire team was super friendly and professional. The best…part I swear I’ve never seen a “construction” zone so clean! This is honestly one of the saddest things I’ve had to deal with but I felt a sign of relief as soon as they arrived. You should definitely use them.
I had contacted Carlos to come complete a review of the water damage and provide an estimate. He was very prompt and professional with clear consistent communication throughout the whole process. The fee quote came in at a much more competitive/fair rate than my initial contractor that was suggested by my HVAC company. I also asked him to take a look at areas the initial contractor said had water damage in which Carlos did a thorough job showing me that he wasn't seeing the same issue, which saved me at least $1K of work another company was trying to sell me on. The team that came to complete the water damage and remediation was very professional, worked thoroughly and quickly. Carlos setup the rebuild with his contractor. The whole process took about a week to be remediated and fixed with the rebuild looking good as new. I really appreciated the flexibility and overall was very satisfied with the professionalism, quality of work, and price of the work I had completed.
I had an excellent experience working with Phil and his PuroClean crew. They worked around the clock to deal with extensive water damage in my home. They worked late on a Saturday night, and came back to check the machines on a daily basis to make sure everything was drying properly (even on a Sunday!). Phil and his team were so kind, responsive, and respectful. Also, the team took great care to clean my floors when they left to make sure everything was the way they found it, which was very thoughtful (and not something that you see every contractor remembering to do)!!!
We had a terrible experience with this company. I would not trust them with any remediation project. We consistently pointed out spots they missed. It’s created a lengthy delay and cost us more in electricity running their machines while mold continued to be left untreated. Numerous times their “negative pressure” barrier failed leading to air being blown into our living space and requiring us having to fix it. They seemed to be more concerned about profits than getting the job done correctly and were consistently annoyed when we pointed out the mold they missed because they had to come back and fix it. There is seemingly no oversight from the people that purportedly have certifications. The project manager appears either overworked or incapable. He only showed up at the start and at the end after the tests came back with Stachybotrys. Instead of apologizing for their failures, he reiterated that they wouldn’t be back. The faces of the company are nowhere to found on the job. Extremely poor communication with us regarding the times they would arrive at the house, the remediation plan, or explaining how they solved the problem. The icing on the cake was that after they were “done,” some of the tests came back with Stachybotrys despite a 3 week remediation. They didn’t follow the recommendations of the mold inspector to address their failures. Instead, they hurriedly gathered their stuff, took down their barriers, sprayed two areas that we pointed out on 3 separate occasions, and left. We have zero confidence in their work. To me, they are a demolition company with plastic, dehumidifiers, hepa filters, paint, and some concentrated bleach. For us, customer service and quality control were nonexistent. I’m not sure what standards they are complying with because it doesn’t appear like it’s ANSI/IICRC S520. I would have been better off renting the machines, buying some RMR 86 and 141, and doing it myself.
I'm sure none of their jobs are easy, but technically, I'm sure mine was the easiest they had in a long time. Super straight forward. HOWEVER, logistically/administratively I'm sure it was one of their more challenging. My 1992 R22 based HVAC unit kept icing and thawing outside of the condensate tray due to low (and now restricted) coolant. It was located in a small closet, with it touching two of the four walls. My fear was water was soaking the bottom of wall, and wicking up. So, I had the HVAC company take out the HVAC and hot water heater, and pause. I then had PuroClean come in right behind them, do the mitigation and repair. Add that I elected to have this done Fri - Sun, and things got a bit interesting. PuroClean came in Friday afternoon, did the mitigation, and set up the drying equipment. Saturday they came back, checked the progress, and removed the equipment. Sunday, their subcontractor came out and did a masterful restore. This allowed me to have the HVAC company come back on Monday morning to do the installs. PuroClean did all of this at no premium, that I can tell. I really appreciate Jampa and the others who made this as smooth and quick of a process as possible for me.
Phil arrived to the estimate for mold removal at the designated time. He has excellent verbal communication skills and quickly understood the mold remidiation problem. Phil also has excellent written communication skills. His proposal was clearer than the two competing contractors invited to address our mold problem and was also less expensive. Moses and Leyser were the two PuroClean technicians that did the mold remediation work. They were both efficient and we had pleasant interchanges. Moses pointed out that the bathroom ventilator duct was obstructed with a bird next that should be cleaned out before the drywall was installed . The bottom line. I got good work from people with good communication skills at a competitive price; I am grateful to Moses for pointing out the exhaust vent problem. Thank you for a job well done!
I cannot thank PuroClean enough for their exceptional service during our frozen pipe emergency. Their support and understanding were outstanding from the very first call through the completion of their service. Their response was immediate, which was crucial during such a stressful situation.
Project manager Carlos Ramirez was exceptional, thoroughly explaining each step of the resolution process. He was incredibly accessible, answering my calls even on Sundays, and worked diligently to ensure the work was completed quickly, safely, and professionally. His field team was amazing.
Special thanks to Geovanny and his crew too, who demonstrated true professionalism throughout the project. They installed proper dust barriers and utilized their equipment effectively, ensuring a safe and clean abatement process and delivering a clean job .
A major advantage was their direct communication with my insurance company. When I contacted my insurance agent, they reassured me that with PuroClean handling the emergency, I had nothing to worry about - and they were absolutely right.
I was very pleased with the mitigation service provided by Puroclean Alexandria to the smoke damage in my place. The crew including Sony and others have worked diligently and clearly explained to me every steps involved in restoring the condition back to its normal. At end of three days, I don’t have the burning smell and black soot- all is done and handled very professionally . Thank you .
Phil and the PuroClean team were absolutely incredible in responding to an emergency flood in my condo. From the moment they arrived, Phil demonstrated exceptional professionalism, expertise, and genuine care. As a first-time homeowner navigating such a stressful situation, I truly appreciated his patience in explaining every step of the process, ensuring I felt informed and reassured throughout. His dedication and attention to detail made a difficult experience much more manageable. I can’t recommend Phil and the PuroClean team highly enough—they are the best in the business!
We unfortunately had to reach out to these guys during a very dark, confusing time. Phil was very responsive and caring, and walked us through every step of the process. He had an estimate to us within 3 hours of first contact and made everything 100x easier than we thought it would be. Would highly recommend to anyone.
I would highly recommend PuroClean of Alexandria a great company Phil and his team amazing ! They solved my water leaking issues from freezing pipes in a very professional and efficient job .
After I recently experienced water damage in my home, my insurance company sent out PuroClean of Alexandria to assess the damage. I was immediately impressed with the way Phil assessed the damage and then brought in the equipment to begin the mitigation process. His experience with water damage restoration was obvious. I appreciated that he contacted my insurance company to be certain that his procedures were covered by my policy. Phil, Moises, and their crew were professional at all times and a pleasure to have in my home. I highly recommend the services of PuroClean of Alexandria.
This company is amazing!!! I have used them before and they did not disappoint last time or this time! Quick response time amazing staff so helpful. Thank you Puroclean keep up the great work! If you have an issue with your home or business you don’t need to look any further for an awesome restoration company do yourself a big favor and call them. Make sure to call Puroclean of Alexandria!
PuroClean was very helpful to me with a very serious water damage issue in my house. In addition to doign the work in the house, they had to pack/store and return my furniture and belongings while the house was being repaired. The house crew that helped with the initial damage, under Carlos' leadership were professional and nice. The moving team was amazing, super friendly, fun and also very efficient. Props to the lady movers! Jampa was in communication with me, and Sunny, Susie, Noemi, and Dolma were fantastic.
PuroClean of Alexandria, Virginia was a godsend! From the moment they arrived to do an assessment, Giovanni was on point. He and his team were very professional and they worked very well together. After his assessment he and his team got right to work removing all of the water. He explained every step of the process and answered all of my questions. When the time came for the remediation, Carlos (project manager) along with Giovanni and their team, did a superb job in getting the work done. They listened to my concerns, they took very good care of the items that were salvageable so they would not be subjected to additional harm (beyond the water damage). I would definitely call on them again and I recommend PuroClean of Alexandria, to all. Thank you!
I had called this company to fix my water damaged ceiling. I asked them for a quote to remove and replace the damage. They sent me a quote for just the damage removal and cleanup. I didn't realize they didn't include the repairs which wasn't what I asked for. So when they arrived they told me it would be another $350 to repair the damage. I said OK. When the other contractor arrived to repair the damage he said he did not have the required drywall available and would return in a few days, but he didn't show up on the agreed date. I wouldn't do business with this company again.
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Phil from PuroClean came out and had some subcontractors fix my ceiling and ensured the job was done to my satisfaction so I am updating the review to 4 star. Phil stressed he cares about customer service and it shows. Thank you Phil.
I worked with PuroClean regarding some water damage which require mitigation as well as a rebuild. Carlos was my point of contact and he was so quick to come out with an estimate as well as a start date. I work nights and he was respectful of my schedule as well as my preferred mode of correspondence which is invaluable to me. There were some hiccups regarding my rebuild as my flooring was discontinued and I didn’t have enough leftover. Carlos worked with the subcontractors to come up with a “next best option” plan and I think it worked out great. Adolfo was in charge of the rebuild and his two person team was amazing! They were on time and did a phenomenal job! They also took exceptional care of my property. Everything was covered and moved with care and the clean up they did was amazing. I would highly recommend this company to anyone in need!
PuroClean helped us when our drain overflowed. They were prompt, responsive, and incredibly thorough - the adjuster who came by was impressed with their work. They spent proper time to get the job done right, and also sent folks promptly when we thought we might need a follow up (we didn't). Another area I would highlight is the thoroughness of their documentation. Since it was a claim, having that done right is critical. Given the quality of service, efficient resolution, and coordinating with insurance, I would definitely recommend this group. Thank you all again for being there when we really needed help!
Everyone on the PuroClean team was so kind and professional during my pipe-burst ordeal. I had to move all my belongings out with no notice and Vivian responded immediately, handling all the details with my building, handling everything so capably.
The moving team (for pack in and pack out) was so diligent and professional and friendly. It felt like a group of friends was helping me move.
Everything was packed, labeled and tracked accurately, they undid and removed all the packaging, and even swept up afterward. Any time I tried to help, they said, "Don't worry - we'll take care of it.
After a traumatic flood, it was so reassuring to have my possessions handled by such a capable crew. Even the office administrators who called and checked on my move date were friendly. What a great company. Seriously. Thank you so much!
I can't express enough gratitude to the entire team at PuroClean for their exceptional service during a challenging time. Their professionalism, efficiency, and genuine care made all the difference in the world.
From the moment they arrived, the team exuded warmth and compassion, which was incredibly comforting amidst the chaos. Despite the overwhelming situation, they managed to bring a sense of calm and assurance, which was truly invaluable.
Vivian, Carlos, Moises, and the team were not only attentive but also provided much-needed support and guidance to us throughout the entire process.
They took the time to listen to our concerns, answer our questions, and went above and beyond to accommodate our needs.
I wouldn’t hesitate to recommend PuroClean for all of your fire, smoke, and water damage restoration needs.
Stephanie and her team were very responsive and professional. They did a great job with the mold remediation and drying the water damaged areas. Stephanie is very kind, helpful, capable, knowledgeable and reassuring. I would call this company again and will refer to friends.
When I was ready to redo my hardwood floors from the water damage, Carlos and his team did a fantastic job packing up my house and returning the items to the house. They carefully wrapped each furniture item and inventoried everything that were inside the boxes which made unpacking so much easier. They made moving out to be so less stressful than I had anticipated.
My rental property’s heater was leaking and all the carpet was wet. The PuroClean Company’s team are so professional and responsive. They did a great job of cleaning and mitigations. Thank you for Jampa, Stephanie, Phil and other team members. They are absolutely amazing, friendly and patient. I will definitely recommend PuroClean company to all my friends!
When I experienced a sewage flood in my condo, PuroClean was very responsive and timely and did a great job with the water extraction and remediation. The damage was extensive and frankly, a bit sneaky, and they were able to identify everything that needed address and quickly start the processes to address them. Some aspects were inherently involved and time consumptive, but the PuroClean team were diligent and consistent and methodical until it was all remedied. They also packed out my entire home, stored the contents in their warehouse (great facility!), and were quite flexible in accommodating my pack back requests. The team was professional and thoughtful throughout--good people! I appreciated how easy they were to work with during what was a challenging event and period of time for me as the homeowner.
Phil was very nice. He gave us a reasonable price and saved us from all the mess. I would recommend puroclean to all my friends and I would definitely use their service again. Thanks a lot!
PuroClean of Alexandria was such a tremendous help after we had a pipe burst this winter. They were very quick to respond and talked us through their process and our options for recovery. They did very professional work during the water removal and cleanup.
It's also worth noting that we got a lot of support from the main office while we were going through the process of getting approval from our insurance. Brittany, the office manager, was a bright light in a pretty dark time for us and she helped us through it all. So as great as the physical service was the customer service was just as amazing.
Many thanks!
I can not say enough good things about PuroClean! They were able to quickly come to our home after water got into our house because of a storm. The team was professional, extremely knowledgeable, and worked quickly to prevent further damage and mold. They were even able to save our hardwood floors! The project manager was communicative and responsive when we had questions or concerns and we were impressed with the level of detail from all team members. Highly recommend PuroClean for immediate response and action!
* Honest, Knowledgeable and Skilled Professionals with A+ service*
I would highly recommend PuroClean of Alexandria (Phil, Jigme & his team) if you need help with fire, water, mold, or other disasters. Especially for homeowners like me, who are a first-time victim of water damages. They will take care of your problems right away. If you are looking for honest, punctual & professional help, PuroClean is the one.
This year in August 2021, we had a kitchen sink pipe burst that damaged our entire upper floor kitchen, living room and basement. It was similar to Category 2 water flood situation. I found PuroClean on google which had 5-star ratings & great review. I called them for help and in less than an hour they were at my house with the team & equipment to start the rescue/restoration right away. PuroClean was very empathetic of our situation and did a thorough diagnosis of the damage and educated us on the next steps of recovery. They have great reputation in the market and great partners to help with other areas of restoration, if needed. It is great to find businesses in today’s time that puts the customer first. In almost two months’ time, we have our house back in a much better state after the house is fully restored & renovated after following the solutions recommended by PuroClean. We could not ask for more and will definitely recommend PuroClean to anyone in a heartbeat.
Stephanie Martin and her team came in and salvaged a water mitigation job botched by a previous company. I wish Stephanie and PuroClean had been my first call. They were on time, responsive, kind, and professional. Stephanie even made sure to knock instead of ringing our bell so as not to wake our baby. When I had questions, she was always a call or text away and was incredibly helpful through the cleanup portion of our job. Lastly, she referred me to an equally competent contractor. Her reputation must precede her, because he said I was working with the best. I cannot recommend PuroClean of Alexandria highly enough. They didn't just dry us out. They gave us a measure of peace of mind during an incredibly stressful time. I am very grateful to Stephanie and her team for their excellent work.
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