Stephen helped me get my car serviced quickly and efficiently. I came in for an oil change and a tune-up, and they had me back on the road in no time. The service was friendly, professional, and straightforward. It’s clear they value their customers and take pride in their work. I definitely recommend Bradham Automotive if you’re looking for reliable and efficient auto service in Virginia!
The staff were very kind and generous. As soon as I walked in, they immediately helped me and didn’t even charge me for one of the services on my car. Thank you, guys!
Jay and DJ were excellent! Great customer service, communication, and professionalism. They made it easy to see what needed to be fixed with my car and how urgent each of the repairs were.
I felt confident that I was receiving great service. I trust Bradham Automotive to be trustworthy and competent. Great staff and mechanics. I plan to use them for all of my automotive needs.
Bradham Automotive is a friendly, well run, knowledgeable place for cars. Especially as a woman, you need that to feel comfortable going to a car repair place. And I do!! For years! They always take the time to explain the issues, no matter how busy they are. My husband has an old collectible car and loves talking with John, the owner and with Jacob and his brother in the office. You'll be happy with the work and the attitude at Bradham!
The folks at Bradham went above and beyond to solve my problem. They were supportive, professional and diligent. An honest mechanic that cares about their customer and their customer's safety.
They did a great job on my car today and gave great customer service! I had an early appointment so dropped my car off intending to stroll around Old Town while I waited on the car. When I mentioned this to the staff they asked if I needed a ride as it was freezing outside. They called a Lyft for me but what I didn’t expect was when I attempted to pay the driver I was told it had already been charged to my credit card. Turns out it was Bradham’s credit card! They had paid for a courtesy ride home!
I love the fact that they not only tell you but show you immediate repairs required as well as things to keep an eye on for the future. Very personable staff!
I went yesterday for a standard oil change and maintenance. Bradham recommended I have my front and rear suspensions serviced and quoted me $5,808 ($4,400 for the front, $1,408 for the rear). Shocked by this, I got a second opinion at a place across the street from them, and I now only have to pay $2,600 for everything. Not sure why such a large discrepancy, but I'm glad that I didn't get this work done there. I did get another $1,500 worth of work done at the time, but I am now questioning if that was overpriced as well. (Cabin filter replacement, transmission, oil change, spark plugs.)
Bradham Automotive exceeded every expectation. I called them out of the blue with a car that had been sitting untouched for six months, and they didn’t hesitate—they took it in right away. They kept me updated at every step, explained what they were doing, and brought the vehicle completely back to life. The level of professionalism, communication, and genuine care they showed is rare these days. I’d return without hesitation—100 percent. Highly recommend!
After multiple negative experiences with a dealership, I took my ‘21 CX-5 here. They were transparent about which services were needed and why, excellent customer service. Thanks guys!
Bradham Automotive in Old Town Alexandria has become an auto repair shop I genuinely trust and personally recommend. I have interacted with members of both the front office and the service crew, and each person has consistently offered professional, personal, and genuine kindness.
What I appreciate most is how they go above and beyond with both the service of my car and the transparency of their communication. The agent walks me through what needs immediate attention and what can be planned for later. Their communication is easy and respectful. I also love the text messages that update me on the progress of the service and offer helpful heads-ups on future maintenance.
The shop is clean and organized. They have stepped in to help me more than once, fitting me into a tight schedule or offering thoughtful guidance when I needed it. My experience has been easy whether I needed to drop my car off or pick it up after hours, and/or get my emissions test completed.
My car has passed 150,000 miles and is still running beautifully with certainty because of the care it receives here. I am grateful for the kindness, professionalism, and consistency of everyone at Bradham. I recommend them wholeheartedly.
Had some unique repairs needed on my car's suspension and Jake and the team at Bradham did a great job. Friendly, respectful of my time, and they took great care of my car. Definitely recommend!
Very friendly, transparent, communicative. Drop off/pick up was very easy. Have been coming here for a couple years and it’s always been a good experience!
Dropped my car off for brake services and they immediately took care of me! I got to walk around King street and grab lunch while I waited and by the time I returned thinking I still needed to wait for my car, nope it was ready as soon as we returned. Less than 2 hours! They even added on an oil change last minute for me. Great service. Great team! Devante helped me and I will definitely be back again. Thanks Bradham!
Trustworthy group! Transparent pricing and clear communication! Have been my go-to car service for years. They’re not pushy, walk you through all recommended service items, and are honest about what items can wait. Highly recommend!
So many positives relayed by other customers in their reviews here rang true for me too on my first visit here this week.
Making an appointment, discussing my vehicle, dropping it off and picking it up all felt like I was dealing with attentive folk who personally cared and understood the importance I place on my car.
They respected my expertise regarding things I'm able to fix/replace on my own and offered what I feel was useful and candid advice about my car, even some facts I was surprised I didn't know.
I picked up my sporty Ford hatchback today after a major periodic service update at 90K, including the replacement of my complete suspension system and a number of smaller services like an air filter service, transmission flush, and my long postponed, but known to be needed, cleaning of my fuel injection system (cheap dirty gasoline does have a long term cost).
After all these many miles, this was probably the most comprehnsive package of repairs made on my car since it was new.
My car came back feeling completely refreshed, cornering like a breeze, responsive, and operating to spec. I feel confident again about driving it for the next 70-90K (so long as it continues to look pretty, lol). I was very pleased with Bradham's estimate and pricing too because they used the OEM parts I requested.
Thank you Badham, I'm usually a pretty tough customer, yet I'm very pleased with your work and kind service. I look forward to making your shop the first place I turn to going forward, and there's still many miles left to share between me and my daily ride.
I LOVE Bradham. When I first moved to the area my car broke down and they took very good care of me. Most importantly, they are HONEST. And as a female, I find some mechanics love to take advantage of us. They are now my go-to mechanic.
I had a positive experience here with my Jetta. The team was able to quickly and accurately diagnose the check engine light and get the issue fixed within 24 hours. They were patient with my questions and were happy to explain everything in detail. Overall a much better experience than the dealership, and I would much rather give my money to an independent garage!
I completely appreciated their advice.and insight in to the problems woth my truck. They were very courteous, professional, and caring. I would definitely take my vehicles there for repairs.
I had a truly wonderful experience at Bradham. The staff was very knowledgeable, patient and understanding. They diagnosed the problem with my car and advised of the potential danger it posed for me to continue to drive my vehicle. I am so appreciated not only of their knowledge, but their integrity. I would recommend their service to anyone in need of an excellent repair shop with customer service as their number one goal,
Thank you Bradham Automotive for your service. May God continue to bless you and your staff.
Been using them when I live in Alex off-and-on for thirty years. Customer service is their priority and old-fashioned value. They actually care about your auto and their customers. Reliable. Transparent. You won’t be disappointed.
My boyfriend and I were coming from Richmond VA, driving to Baltimore for our 7th anniversary trip to a convention, when we hit a huge rock (a boulder really) in the middle of the interstate. We called for a tow stranded on the side of the road on the interstate of Alexandria, a situation no one wants to be in, and our driver took us here.
Immediately these guys offered to help us out. They told us to go grab some lunch, and they were going to do what they needed to get us back on the road or get a rental - but they were making sure we were getting to that convention, and that day. They tried to bend the wheel's metal back into place, but it wasn't guaranteed that it would hold. They were completely honest about that, and instead, they ultimately hooked us up with a replacement wheel that would drive us safely to Baltimore and Richmond within the hour.
These guys SAVED our anniversary trip! They made sure we were safe, they did some awesome work quickly, and if you need a garage up that way that goes the extra mile, GO HERE! This shop isn't just full of good mechanics, but also good people.
Huge thank you to all of y'all. We made it there and back safely with only a couple-hours delay in our travel plans, and it's all thanks to Bradham Automotive.
Thank you Bradham Automotive for providing excellent customer service! My car broke down and they provided an itemized proposal with photos of my car that needed to be repaired with sum of parts and labor cost. Very professional and tremendous customer service with a warranty on service provided. I highly recommend!
Finally, a place to take my car back to! The customer service was fantastic. John and Scott were easily accessible by phone, but their regular updates via text and email didn’t require a call to check-in. They accommodated my work schedule and offered to arrange for pickup after hours which ultimately was not necessary because the service was completed sooner than anticipated. I definitely recommend giving Bradham a shot the next time your car needs work.
Excellent service. Very helpful and kind staff. Assisted me with deciding on needed repairs within my budget. Quick communication through e-mail and phone call. This is my 2nd year going to Bradham, and will continue going because this is the first time in many years that I actually felt I was getting an honest assessment of my 2012 automobile's needs. Also, great convenient location...close to King Street shops and restaurants if repairs require some wait time.
After getting the run around from 2 other shops, Bradham not only got my truck in alignment, they also found the shop that previously “tried” had left all my adjustments loose. As a gearhead, cars are my only hobby. I put a lot of energy and care into this truck and I felt the entire staff at Bradham genuinely cared, as well. They are kind, open, patient, and flexible. I am very happy to be able to support them, as they have supported me. Thank you very much, again.
I thought I could trust Bradham. I have been a loyal customer for years and have never had a complaint about their customer service. In September, I had a costly repair. On a recent trip out of state, I went to my long-time mechanic to do routine pre-winter maintenance. I was told the car was not safe to be driving due to the rusted out frame (pictures below). This is something that would have been a building concern for many months, if not years, and never once was I informed of this issue by Bradham, which has now turned into a serious safety hazard. The recent maintenance at Bradham was, in fact, performed immediately next to the rusted frame. I am extremely disappointed that due to either incompetency or questionable business practices, Bradham performed maintenance without addressing an underlying concern.
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