What clients say about Action Towing Service in East Barre (VT)
If I could give zero stars, I would.
I watched an Action Towing flatbed hauling a car with what looked like completely unsafe tie-down procedures. The passenger side of the vehicle wasn’t strapped at all, and the driver’s side appeared to be secured by only a single long strap. Anyone who knows basic towing safety knows a vehicle should be secured at multiple points to prevent shifting or falling off the bed.
Transporting a vehicle like this isn’t just careless—it’s dangerous for everyone on the road. If that car shifts or comes loose, it could easily cause a serious accident.
To make matters worse, when the issue was pointed out, the attitude toward customers was dismissive and unprofessional instead of addressing a legitimate safety concern.
If you value your vehicle and public safety, I would strongly recommend choosing a different towing company. This kind of negligence should never happen in a professional towing operation.
Well this guy towed my daughters car 1.4 miles and my son worked a 10 hr day the borrowed a frinds flatbed and drove 1.5 hrs to pick the car up to find out it had already been towed .
When he contacted action towing service because the web says it's open 24hrs the owner was very rude and would not let him pick up the car costing him $100 in gas and 3 hrs wasted after a 10hr work day .
So my daughter tried to call and he was immediately rude to her . Insisting to call back Monday .
So I as her father call the tow company and tried to explain my daughter had been struggling with vehicles as a single mother of 2 working in Barre driving every day from wells river vt on horrible roads .
The car had broken down on her on her way home from work and was left for like 12 hrs .
I tried to plead with the guy for a discount as he only had to tow 1.4 miles and could have let the car go withing a few hours of picking it up if he had let my son pick it up with the flatbed he arranged.
He insisted that it was $250
And he didn't care if he had to wait 3 months to get the abandoned title and scrap the car ..
Mind u scrap metal is $80 per ton and a 2010 Prius dose not weight a ton I guarantee.
I try to get the guy to kindly take $100 as she will have to pay for a tow truck to go back over there over an hour away to get it and it will be expensive and also reminded him the car had broke down so she may not even be able to fix it .he said he don't even know her why would he know off any of the bill.
I said well I just tried to explain that to u and then he went on to say he also gets 95 a day for storage fee
So let's do the math $95 per day times 3 months waiting for abandoned vehicles title equals $9,550 and he will get $80 in scrap because it has an aftermarket catalytic converter so I hope he wasn't banking on that for a pay day .
So this company would rather go thru all that than try to help this Young mother of 2 trying to do all the right things in a world full of wrong.
So I just read the reviews for the business.
They should be very ashamed.
He tried to tell me he was a good man and has towed people out of a ditch for free ?
I again pleeded for him to find it in his heart to help this young lady .
Not a chance .
I definitely give zero stars
If I could give 0 stars I would. The guy that answered was very disrespectful he towed my car today from a pull off in east barre vt after it broke down on me on my way home from work I’m a single mom of two. I lost my job after my car broke down yesterday and all I asked was how much it was gonna coast to get it back or at least get my stuff out of it and he just gave me complete attitude and kept telling me to call back Monday.
Extorted me for $250 after towing my car five minutes to a shop. Acted like his time was worth more than anything in the world even though he needed to only wait 10 minutes to get 250 bucks off of me for a five minute tow. Is the type of person to see you when you’re down and then kick you. I’m sure karma will take care of him. I Truly hope people see these review reviews and try anybody else before going with action towing otherwise you’ll probably regret it. Towed me after a police stop was in the middle of getting insurance on the vehicle. I had insurance on the vehicle while it was still on his truck. I had people coming to pay me out and he wouldn’t wait cause he’s the busiest person in the world.!
Leaves vehicles in the middle of our shop driveway keys in engine running with out letting anyone know vehicles are dropped off. Drops vehicles in middle of neighbors driveway blocking access. Very unprofessional service, All vehicles were dropped by the owner of the company Tom, you’d think he would know better and have a little respect for others. Would recommend calling anyone else for tow services.
I was broke down with no one else to call, they were very helpful and they came right away. They were very professional and affordable. 100% recommend action towing.
The women that answers the phone is extremely rude and the complete experience was awful. Hard to get ahold of and very overpriced. Thursday night the vehicle was in an accident and the state police had action towing bring it back to their lot without us knowing who took it and where it was. Called action towing after we found out from police where the vehicle was, for the women to be very rude and then tell us she couldn’t give us any information on the vehicle not even if it was in their lot and that we had to call back in the morning. Friday was told that if paid cash they would tow but when they found out insurance would be covering it they closed (at noon on a Friday mind you) and told us we could not get the vehicle until Monday. They kept the vehicle from Thursday night until Monday, then tried charging $1,100 to get the vehicle out. Would NOT recommend!
Our car broke down and we had nowhere to go. He came and got us and our van and brought us to a hotel. He brought the car to a garage and arranged for it to be repaired He was very helpful and concerned. You don't see service like this very often any more. We were so appreciative.
I would leave less than a zero if I could at the pure greediness and absolute disgusted feeling I have. It is absolutely disgusting that a mother lost her child in car accident and just wants to get car back and stuff out of it but the cops have kept it to investigate and when they finally ready to release it this place says no gotta pay for storage how long they were at accident site all of which is no control of family and say cost over 2,000.00 to be able to get it and his stuff YOU PEOPLE ARE ABSOLUTELY DISGUSTING AND GOD WILLING nothing this tragic happens to you and someone tell you that you can’t have your child’s stuff your sick people. DO BETTER JAVE SOME COMPASSION
I tried to use Action Towing recently. Sadly they did not have someone available in the moment, but they did call back when they did have a truck, however, by then I had found someone else. Regardless, I have heard only good things about Action Towing, and they have the courtesy to check if someone who called earlier still needs help.
My vehile is a no start. This is how they left my vehicle after towing it from stone services back to my house. After the driver dropping off the car, the gentleman left. I then called there office to report the issue. The driver then came back with an ACTIVE TAZOR in hand to tell me " im the owner" and that he wasn't going to pay for the damages and would gladly take me to court. Worst towing experience of my life.
update as of 2-21-24: I had my vehicle towed to a dealership to have it fixed. They deemed it unfixable because of the damage these a holes did to my truck, telling me it was totaled due to the damage to the frame. Thanks a lot action-towing for totaling my vehicle and not holding yourself accountable.
We bought our car there and I gotta say the people who run this place are very nice and helpful and our car is still going .great service, nice people. Honest services which is rare.
Called them to pull me out of a ditch. Came ASAP to pull me out for a reasonable rate. Thanks again for the help Action Towing; Will recommend to anyone in need in the future.
This is how they dropped a car off to us here at Stones. Left it in the middle of the street and in front of a driveway and its a no start. Didn’t have the decency to put in an actual spot. Thanks!!
USAA's roadside said they couldn't find anyone to help, but Action Towing came through within 30 minutes of calling. Thank you for the quick response and quick solution, I was out of the snowbank within 10 minutes (probably closer to 5)!
Went off the side of the road on ice after traveling since morning. Action showed up in 30 minutes at 2am when no other wrecker service in the area would, and AAA wouldn't help. Pulled us out within 5 minutes of arrival and offered to follow us if we got stuck again due to the conditions. Gave advice on a safe route home. Couldn't recommend them more.
My driveway is hilly and to one side is a drop off. While trying to back out this morning, I ended up too close to the edge of the bank. I tried to get myself out of it, but was unsuccessful. My roadside assistance company dispatched Action Towing. A man named Tom showed up and was able to save my car from tumbling down be very steep Bank. Grateful for his expertise in perfect execution!
Incredibly helpful and reassuring when my 37,000 lb motor home was in mud up to its axles. Thank you for driving out on a Saturday and getting us back on solid ground.
The driver was great! Really professional and extremely helpful! The dispatcher, however, needs to work on her customer service. She was extremely rude, cut me off a few times and had an attitude the entire time. When people break down, or can't even start their vehicle, they are under a lot of stress and being rude on the phone doesn't help anything. They need to find someone better to handle their phone.
The starter went in my car while at Cumberland farms. I needed to move my car within the hour because they had a gas delivery on the way & I was in the way. Action towing had me towed to my house within the hour and it was only $75
Called to talk about my vehicle needing to be towed and the lady that answered was extremely rude interrupting me while I was explaining my situation regarding my vehicle. Would not reccomend to anyone.
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