Excellent service, Brad got me the exact trailer I was looking for. Very quick and easy process. I will be recommending Rught Wheels for anyone's trailer needs.
Bought mu second trailer from these guys and the process couldnt have been smoother. Brad, Steve and Brandon were all great to deal with and answered any questions or concerns I had in my new purchase. I would without a doubt recommend Right Wheels to anyone looking to buy a new trailer
Hi Derby & nearby community members,
I bought a car from Right Wheels in late August/early September. They had just the car I was looking for and in my favorite color. Everything was going well on my first day checking out the car. VERY LONG STORY short… Brandon, my salesman, was new at this line of work and often didn’t know the answers to our questions. We brought up legitimate concerns about the car and asked for a reduction in price. We were reassured that the car was ready for the road and that they “don’t sell junk,” and that they had taken the car to Stereo Plus, where it was inspected and about $1,000 was spent on it.
We have our feelings about how we were treated when interacting with Brandon and Steve, but I will keep it respectable. I will say that Brad, another salesman, did try to sort out some issues—although he sometimes implied that certain things were my fault. For example, about a week after buying the car, I was driving on smooth, paved roads when suddenly my tailpipe, which had rusted out, fell off the muffler with no warning. We wondered how that rust wasn’t identified during the inspection.
We went back to Right Wheels because they had repeatedly assured us they would help. After some time, they brought up numbers and claimed they could only help with $50 because they “only made $100 off the car.” Confused, I accepted. They gave me a rental while my car was being checked by Stereo Plus. Later, I got a call saying it would cost about $900. I was appalled, assuming it would just be a welding fix. Turns out Brandon forgot to tell Stereo Plus that my tailpipe was in the trunk. With that new information, the price dropped to $300, and Right Wheels agreed to split it with me.
Then, after a long day of work, I went to turn on the rental and it wouldn’t start. I called Right Wheels to let them know, and they immediately implied that it must have been something I did. I called AAA, and a kind gentleman came to tow it. It turned out a battery terminal bolt had fallen off, which caused the car not to start.
Finally, I got back to Right Wheels and asked if they had their rental—which is also one of the cars they have for sale—checked. Steve said twice. I let him know that someone had lost a screw. Eventually, I got my own car back.
Everything seemed fine until I later found out that I now needed a new catalytic converter because it rusted out (~$1,100). We communicated our frustration to Right Wheels, and we haven’t heard from them since.
All in all, the moral of the story is that I would not recommend Right Wheels to anyone I know or come across until they are willing to make things right. Right Wheels and/or Stereo Plus need to reevaluate their business performance to better meet their community members’ needs. They are part of this community just like I am. We all have a role and responsibility to support one another.
Brandon from right wheels was great to help me buy my used car. It was an over all smooth and easy process and they were all very nice! I got a great buy definitely recommend checking them out! Thank you for such great customer service.
Nick and the staff at Right Wheels went the extra mile for me! I rarely write reviews. However, their customer service was so good i felt compelled to write this review. My situation turned out to be complicated. At each bend in the road Right Wheels was there to help me. I am completely satisfied with their products and services and highly recommend them!
Called first, made an appointment. Showed up, car I was to test drive wasn't there was "being driven by the owner". Went back the next day to drive the car and it had over 1000 more miles than listed, obviously from being driven by owner while listed for sale. Told Nick I wanted it and was told I would be contacted the next day with an offer for my trade. 3 days later I called after not hearing anything to be told "we have been really busy, let me check......they still didn't have a solid offer on your car and had just sold the one you wanted this morning". Very shady and unprofessional.
They are nice people up there I bought a lot of trucks in my days and so far they're the nicest people that I've talked with taking anything on the lot that I wanted with no questions asked every one of them are nice people I've bought in Tennessee I bought from that place across from Agway you got a couple of people in there I should mind their manners and stuff shouldn't get so mad at people so easy but right Wheels anytime I want something they hunt for it until I get it they are good people like I said their prices are decent and if anybody is looking to buy an automobile check with right Wheels first they are great great people to work with I give them a 5-star all the way
This place was amazing. I went in on a budget I needed a 3/4 ton 4x4 to haul my fifth wheel. They had lots of great options all price ranges. Steve got me into a nice clean truck worked with my bank he did all the leg work. I bought this truck on my lunch break!! Absolutely painless as it should be.
I purchased my vehicle at Right Wheels with an extended warranty but when it came to the extended warranty company paying for the whole repair we were going to have to pay $400.00 on top of the $100.00 deductible. Somehow the wonderful employees at Right Wheels worked it out so we only had to pay our $100.00 deductible. Thank you all so much for listening, caring and helping us! You all do a great job and take care of your customers. Nick, Bobbie Jo, Steven, Duncan & Travis.
I had the BEST experience with Nick at Right Wheels and had to spread the word. I rented a car from them, at the best deal I've ever had, to go on a quick road trip to PA. He and Steve were so helpful and accommodating throughout, until I returned the car (after keeping it an extra day). I couldn't recommend them more highly!
Its a great place to buy a vehicle. Its a small used car store with a great selection . Not big like the city where you are just another number and i appreciated it... i really enjoyed my sales person BJ, she did a great job and i will refer everybody to them. Love my new car!
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