What clients say about TDI Repair & Towing in Swanton Township (VT)
I was having a pretty rough day. They got me in quickly. Great job washing out the trailer and even gave me a little snack bag, which was wonderful because I haven’t seen a truck stop all day.
Got stuck on lake Champlain last night with my friends as it was getting dark after fishing all day. We had a dead truck battery and you guys had a very quick and efficient response coordinating with others to get us out of a tough situation, especially when we were 3 hours from home. THANK YOU SO MUCH! We truly appreciated it, you guys are awesome!
Me and a couple buddies were out on the lake fishing and my truck battery died on us. Called this towing company and they got us set up with Swanton Fire Dept. And a great group of guys came out, got us jumped, and off the ice. Can't thank them enough!!!
These guys were great and efficient they got me out of a Snow hill road next to a Cliff with Strong Reliable Equipment great interpersonal relationship skills also
Excellent speedy service from these guys. I had a commerical truck driver requiring a starter replacement who was stuck at the border. They were able to get him started (in less time than they had originally stated) and get his starter replaced and back on the road in great time. Saving this number in the phone for future service needs. Thanks again for the great service and for minimizing our downtime!
These guys helped me out of a jam. Four wheeler fell through the ice in shallow water and there was no way I was going to be able to retrieve it. A crew showed up and had it towed up to my shop so quickly that I was shocked.
Everyone I dealt with, from dispatch to the field crew, were polite, professional and beyond efficient.
Can't recommend them enough!
They went all out to get my truck back up and running, diagnosed, patched me up, and then got me to the shop to finish everything up and get me back to trucking. Top notch, highly recommend.
The owner went above and beyond for us to make sure we were safe and that me and my car both were taken care of! Such an amazing and friendly atmosphere and great stories! He made a terrible day into a good one with his passion for his work and dedication to his customers! Friends and family suggested TDI and I will absolutely be joining that crowd!
If your Semi Truck gets in a derate mode I will not recommend this repair shop as the mechanics do not know or not properly trained how to fix the issue! In any other shop it would take a few hrs to fix the issue while at TDI it took 6 days and still the issue wasn’t fixed! As a result we got an overpriced invoice of $10k when the issue wasn’t fixed. Poor and rude communication, unprofessional!
After all they just respond “we do not recognize you”. That’s very bad when a shop doesn’t remember its customers!!! Another red Flag!!!
We had a terrible experience with this company. Our truck was in their shop for over a week, and they were unable to fix the issue. Also their mechanics replaced multiple sensors, which we later confirmed were not related to the actual issue. They charged us $10,254 for the job which was NEVER DONE and I'm sure that they would have charged more if we did not send our technician all the way from IL to VT.
Their communication was also very poor — they were rude on the phone and constantly provided incorrect updates about the repair status.
In the end, our own technician fixed the truck in just 15 minutes once we got it back.
We do not recommend this company for any truck repairs. Completely unprofessional and unreliable.
For your answer that you do not recognize, here the bill attached!
Stop lying!
First of all, TDL responded quickly. Two, they were dispatched to take my disabled vehicle to the repair shop. When the driver was here, he attempted to start my vehicle. Unfortunately, he was unable to do so. I was in contact with the office to arrange billing and she was helpful in suggesting insurance claims. Once the payment was satisfied, TDI immediately emailed the invoice to me. For anyone who needs a tow or repair, call these guys.
These place is a scam. They take your truck and keep it in the shop for days. You won’t get any updates but will receive an unreasonable invoice. Our truck was 6 days in the shop and they still couldn’t fix it. We had to move to another shop and after 4 hrs of work it was fixed. Worst customer service ever!!! Avoid this place!
They can tow your truck but they can’t fix it — and they’ll still take your money.
The staff is unprofessional.
I lost a lot of money because my truck just sat there, not working and not making money. Very disappointing experience.
Avoid this facility. Our truck was held at this shop for over a week, yet the issue was never properly fixed. They then issued an invoice for $10,250 and refused to release the truck until full payment was made. This kind of behavior is both unacceptable and unprofessional. I strongly advise others to stay away from this company.
Aaron really came through for us!
He was friendly, proactive and super helpful figuring out a great solution to ship a vehicle from Vermont to Colorado. Thank you!
I wish I could give more than 5 stars to this company! This business saved me when I was on a trip from Canada to Fairlee and my brakes ceased. On a Saturday afternoon, when I just showed up, they stopped what they were doing to take a look at my car, get parts delivered, repair it on the spot, and get me back on the road in no time! I wish I lived closer and could have these fellows be my regular repair shop, I totally trust them to be honest and fair!
Reasonably priced for towing. Luckily was right near the shop we wanted towed to for work. They're very professional, with our plates coming up missing they were able to show us picture proof of delivery to repair shop with plates on. This helped us narrow down when and where they were lost/stolen and articulate that to police.
Scheduled a DOT Inspection and due to unexpected delay I couldn't make it until 24 hrs after my scheduled appointment. They were kind enough to work me in rather quickly. James did a very thorough inspection and took the time to discuss future maintenance items. This was very much appreciated. Everyone I dealt with on phone, in office and the shop were very professional and courteous. I very much appreciate their service and look forward to using them in the future.
My Jeep broke down in Saint albans and Tdi was my first call. They were nothing but quick and professional. They assured me my baby would be taken care of and that she was. The communication was awesome with what had happened to my car, what needed to be fixed, the timeline and cost. I will never choose another tow company TDI is without a doubt “ The Best Damn Shop Around” I can not thank them enough.
My husband was in Florida when we had a bad snow storm. Because of health issues I was unable to take care of the driveway. I called Aaron and he came the next day to plow. He was very kind and super nice. He did a great job and their prices are affordable.
Very bad place . On one piggyback job, they overcharged me, they twisted air brake lines and didn’t sealed it, air leak from connectors.
P.S. I did not inspected if your mechanic sealed or not connector(it’s not possible if you are not under the trailer with him), it’s supposed to be sealed for 100%, if your mechanic don’t know how to replace chamber it’s worse place for repairs , to twist air brake line, really??? Do they have license? Did they know that they are doing??? And Also they tore the air brake hose.
Not recommend. Worst place.
Excellent Crew of Operators. Very professional and knowledgeable. They've bailed me out twice this past month when I've ended up in an emergency situation and had to have a tractor trailer towed. Both times were due to electrical issues. These guys have been able to bypass the issue both times and were even courteous enough to follow me back to my terminal. The fee is a small price to pay to ensure the safety of myself and my equipment. They are honest and hardworking people. Joe was great. Woke up in the middle of the night and was there in under 2 hours when I was stuck and needed help. I highly recommend this company for all of your towing needs. Well worth the money. I wish them many more years of prosperity and success.
I had some body work done after a deer hit my new car. TDI got my car in quickly and did and amazing job it looks like nothing happened I highly recommend TDI for any body work or any other services they offer they are amazing and affordable. Thank you for doing such a amazing job.
I cannot thank TDI enough for helping me out today! I had a screw lodged in my tire and the it was temporarily patched elsewhere. I received the replacement tire at home today and thankfully TDI was able to put the new tire on for me. Not only were they able to accommodate me last minute (which is greatly appreciated), but everybody there was so extremely kind and professional. I have already saved their contact info in my phone and will definitely be a repeat customer. THANK YOU!
Aaron & his team at TDI really came through for me and my fiancé on a last minute call over the weekend for a broken valve stem and a fused lug bolt. Speaking with Aaron on the phone, he was very polite, helpful and considerate of our plight, as well as the gentleman who came out to help us initially. Would absolutely use them again, and would recommend them to anyone else needing a knowledgeable team!
Matt came out and saved us! Car blew a tire and was stuck on the side of the highway. Insurance company couldn’t find a solution in time so I called this group and they were there in 45 minutes. Matt was a great professional and drove us to our final destination safely and soundly! Overall, highly recommend this company and Matt!
Excellent service and professional services. I caught them shortly before closing the main shop, and they got me in anyway for a tire replacement. I HIGHLY recommend them and will give them my business from here on out.
Perhaps if you stop in you might also get to see the fancy Peterbilt tow truck! 😁
480 Welcome Center Rd, Swanton, VTBorder crossing station
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