After calling several times, Dom answered right away when I selected Spanish. Even though they didn’t have the part my car needed, he was extremely helpful, kind, and did his best to assist me. Great customer service!
Was a pleasure doing business with you guys. Don helped me get the parts I needed quickly and even stayed later on New Year's Eve to allow me to come get the parts. Highly recommend Transwest Auto Parts and Don. Thank you!!
My teenage daughter needed a new tire for her jeep. We called Transwest and Don was very gracious and pulled a tire the same day for us. He was extremely helpful and polite. Thank you Don for helping us out!
Don at Transwest Auto Parts is the best guy to work with. I drove 100 miles to find out they didn't have my part. Even tho the mistake was on my end he fixed it so I wouldn't have to make the 200 mile round trip trip again . Saving me so much in time and gas. Very very good to work with. Recommend 100%.
Parts received quickly. Fast service. Ordered an engine off thier website, it worked & fit the car intended. The shipping price was was a bit expensive to have it ship to their yard. Staff was helpful. We got yelled at for stopping at a vehicle to look at the condition of the door to make sure it would work for a different vehicle (apparently that is not allowed-we didn't know that). Other than that it all went well. Part worked, they have a lot of different parts for all types of vehicles.
My dad and I were looking for different parts of different cars and Don didn't mind he was very helpful and patient with us we really appreciate him thanks for your help
Don was great to work with extremely polite and professional. He was great to my kids and walked my wheel out and put it in my car for me. Will definitely do business with Transwest and Don again.
Went there to get a rim and found the car had been crushed. Jill (i think) offered and found another rim at different place. She could’ve sent me on my way but took the time, very fast like, to find two options. Grade A customer service, I’ll be back!!!
Don was so so helpful!! I live in Oregon and needed a new interior door panel, but couldn’t find one near me. Don was able to help me find the exact door panel I needed and made sure it was shipped to me quickly! It was wrapped very well and didn’t have any issues when it arrived.
Is it really that hard to just unplug the engine harness from the computer, instead of ruining it by hacking it off? It would make our jobs a lot easier for you extra 5 seconds of work.
I was trying to find a part that I needed, so I called Transwest Auto to see if they had what I was looking for.Well to make a long story short they did not have it. Although they did go a step or two further. The gentleman that was assisting me looked for other places to find it for me. I was pretty impressed with that kind of old fashioned service, it brought a smile to my face. To no avail though, but like I said two steps, he put me on to a place in central UT. to try a find what I was looking for because they specialize in older model vehicles. All and all I was exceptionally pleased with my latest encounter with for said Transwest Auto.
Sincerely , Scott Wiersema
Transwest was probably like the 3rd company I called every other company was difficult to work with. Specially since I don’t have a shop. but Don made it happen even when we ran into complications with shipping. I’m so thankful Don worked with me and followed up to make sure I got then engine I needed. Where I needed when I needed it.
I am very pleased with my experience! Don was very helpful and friendly, he helped me get the part I needed really fast. I installed it within an hour and it’s been working great!
Transwest Auto is Great. They focus on the customer to make sure I get what I need. They have a huge lot and send you with an employee to make sure the parts you need will work!!!
Don found my exact paint color trunk I needed and was super fast at taking it off and getting it ready. I hope I don’t need their services anymore, but with a few teenage drivers, I’m sure I’ll be back. Thanks Transwest!
My experience was great !! Don took time to explain to me my options for my spare tire that I wanted to make sure was good before I traveled to Colorado. He was happy to order one for me and make sure I would have before my trip the next day . I felt comfortable having time to check my tire out and know I still had an option if my tire didn't work . My tire was fine thankfully, I thought that it was pretty stand up of him to help me save some money and also make sure I was good to go on my trip with one less thing to worry about . He wished me safe travels as I was leaving!
I’m incredibly grateful for Don. He has been extremely helpful and truly a lifesaver! He’s such a hard worker and definitely deserves a raise. Don was quick, honest, and very knowledgeable. He took the time to go over several engine options with me and clearly explained what he thought would be the best choice and why.
He was always prompt in his responses and made sure I understood everything along the way. He even managed to have some fees waived so I didn’t have to pay my mechanic anything extra. Don made sure I was completely taken care of.
As a widowed mother, every dollar counts. When you're doing everything on your own, unexpected expenses can be incredibly stressful. I’m so thankful I didn’t have to worry about finding more money or figuring out how to cover extra costs.
Thank you so much for everything, Don!
if i could give him more stars I would
Don took the time to help me find a part that they did not have anymore. He texted me other places for options. Don was amazing and was very courteous and generous with his time.
Called Don looking for a hard to find part, it is Discontinued by Manufacturer. What a fun person he is. Seems like he really enjoys his job which is hard to find in todays world. I think we poked fun at each other more than we actually searched for the part. He sent me to another auto yard business that might have the part I needed. Focusing on Customer Satisfaction and not necessarily the Sale. I will not hesitate to call him again when I have need for another part for my truck. 5 1/2 Bright Stars for your review sir.
You put a big smile on my face today.
I called up Transwest Auto at the very end of the day. Don, worked with me as the vehicle had not been through its initial breakdown for inventory. He said call back in the AM. I did and found out I wouldn’t have to wait to get the part (initially he said it could take up to 5 days). I asked if I could check the part to confirm its likeness. He had it pulled and ready to go before I got there (25 min later) and I was out the door with the part that was needed! Great customer service and ended up saving me over $200 getting this used part vs brand new. Perfect timing!
Don was so helpful! He went out of his way to make sure I had the correct size for my tires and even wanted to make sure I could get it sooner! Very good customer service, was patient, and so kind to me.
I had a fantastic experience at Transwest Auto Parts thanks to DON! From the moment I walked in, I was impressed by the friendly atmosphere and the extensive selection of parts. Don, one of the employees, went above and beyond to help me find exactly what I needed. His attention to detail and thorough knowledge made the process seamless. It’s clear he genuinely cares about helping customers. I highly recommend Transwest Auto Parts to anyone in need of auto parts—thanks to Don!
I've been in many salvage yards, this one had absolute best service. The inventory is accurate, and the pull the part. The were polite, courteous, and organized. Not only did they do a great job for me, they were so good other salvage yards came to get parts there! Auto-recycling done right1
Transwest saves the day!! My experience with this company could not have been better i found an exact match color, interior, exterior side molding for the door i needed on my truck but the listing said pick up only and considering i live in florida and there located in utah pick up didn't seem like an option but after calling emailing sam he was able to ship the door out to me at a very good rate and as a complete assembly with the panel so a plug and play installation, he was very friendly and informative through out the process, delivery took exactly a week from placing the order to arriving at the door of my shop as i just received the door will add more pictures when i get it home and get it unwrapped.. if i ever need anything for my vehicles again i will definitely start my search here.. absolutely an awesome all around experience.. highly recomended..
This place is seriously great kinda pricey but the saying goes you get what you pay for and they deliver great parts they will also show you pictures of the vehicle and videos of it running. Don is the man to go to he was super kind and understanding he helped me out the best he could on the price I bought a truck and the owner lied to me and I got a truck with a bad engine and with Christmas right around the corner money is tight already so Don came through and got me a great running engine for the best price he could he's the go to man!
I bought 2 front doors for my SUV on eBay. Sam offered to ship them out even though the description says local pick up only. I live in CA so it'd be a long road trip. And I got to know I can't load these 2 doors on my car at once after receiving the doors. So he saved me in many ways. Sam and Lisa provided an amazing customer experience. I'm so happy that I had an opportunity to interact with them. I will definitely reach out to them when I need other parts.
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