Charged an 18 year old $400 to tow his beater car less than a mile, working with the state and local police to screw over the people legally. Despicable behavior from despicable people.
I asked for a quote before committing to having it done, provided all the info of where it is and needed to go and was told I would be called with an estimate. Instead I was called after the fact and charged $284 for 12 miles, same situation as another review where Bryce said my truck was medium duty so the price is higher. I had been quoted 125 for first 5 miles and $4 a mile after by another company that I could have used.
Great customer service. Had a flat tire, the driver pumped it up and followed me to the closest shop to make sure I made it without problems - in the drizzling rain. Would highly recommend.
Called Terrys to tow my truck to a service center multiple days in advance. Bryce took my info and the truck make and model. He quoted me 135 plus 6 dollars a mile which would range the price somewhere around 200 dollars. I asked if he could be to my house at 6:00 in the morning which he agreed to since I had an appointment at 7. He assured me we would make it in time. At 6:20 he still wasn’t there. When we finally got loaded up at around 6:34 we headed out reaching our destination after my appointment. In doing his paperwork he then informs me my truck which had already been quoted and discussed over the phone (make model etc) is considered medium duty and he would be increasing his price on me. I paid it without another word but thought people should know that Bryce at Terrys towing is dishonest.
Young man at Walmart shined me, though Shawn misunderstood that I could not get the car to him, he still did not let me down. I’m so grateful as the day before I drove by and many services not up due to death in the family, Shawn saved this senior lady. SO thankful Shawn! Really appreciate you!
I can't say enough about the professionalism and integrity of this company. They took full ownership of a situation and made it right without me even having to ask. That kind of service is rare. I would trust them again in a heartbeat.
This place has been around longer than most. The friendly staff and comfortable environment makes for a positive experience every time. From the ladies up front, to the guys in the back, Terry's Towing is well staffed and fully equipped to provide excellent customer service and top notch repairs. They are conveniently located close to the freeway. (West of i15 and 9000 south in Sandy)
This shop is phenomenal and great customer service. We have taken both our vehicles here over the last two years as needed and we keep coming back and recommending because they really do look out for your best interest. We appreciate you here at Terrys and will continue to give you business. Thank you!
They are the best shop we have ever encountered! The people there are so amazing and caring i really felt at home there. Terry and Teresa really knew what they were doing and were the sweetest ever!
The customer service is above and beyond than anything you see these days. They were incredibly responsive to my needs and communicated well throughout the repair on my truck. They are thorough and attention to detail as well as fair priced. I would recommend them highly.
Great mechanics, been going to them for years! They're NOT the cheapest, but they are honest, don't just throw parts at a difficult issue and are skilled, veteran mechanics who know cars really well! I've bought most of my vehicles through them too, because they get impounds and the like. Fixer upper cars but usually a great value! I would highly recommend!
Gary is awesome and so helpful! He saved me over $3,000 by simply taking the time to correctly diagnose the issue, causing the oil leak in my car. The dealership said I needed to have a bunch of things resealed and/or replaced, and thanks to Gary being awesome, we found out it was a lot less of an issue than they had assumed. Also, he recognized another pontentially serious issue, that my serpentine belt was very thin and could have gone out at any time, leaving me in a bad situation. I was able to get that, and the oil leak fixed for 3 grand less than the dealership wanted for just the repair of the oil leak. I have no idea about cars, so if Gary hadn't noticed the serpentine belt, I would have had no idea. I am so grateful for his kindness, helpfulness, and expertise! Thank you a million, Gary! Hopefully, I won't need to, but if I do need any car repairs in the future, I will definitely come back here! Also, I think he said his name was Matt, I am sorry if I am wrong, but he helped Gary with my car and was super helpful, knowledgeable, and kind as well. You guys saved me! Thank you again! Definitely recommend this place!
I heard about Terry's from a friend, so I thought I would try. My Jeep Wrangler was having issues with the engine and I had taken it to 3 different mechanics and none of them knew what was wrong with it. I called and talked with Terry and told him I would have to have it towed to his shop. He said, he would want to see if it was worth towing first. So he came to my home on a Sunday morning, turned on the engine and knew immediately it was the engine. So yes, it did need to be towed. He gave me a few options for an engine. A new one would be close to $8000, and one with 41,000 miles would be about around $4300. I asked him if it was him, what he would do? He told me he would put the 41,000 mile engine in. That was about 8 years ago and the engine is still great!! I only go to him, he is the best!!
This is by far the best towing and auto repair shop you can ever go to in the salt lake valley. Everyone at this shop always goes above and beyond like a second family this is the place you want to take your vehicle for good prices and quality service. You can't go wrong with Terry's towing and auto repair.
I had to call for a tow truck after someone made an illegal turn in an intersection and completely disabled my vehicle. I could hear my driver literally starting his truck while we were still on the phone. I was amazed at the fast response I received on a Saturday afternoon. When arriving at the accident, my driver was so incredibly kind and helpful. I honestly never expected to be so impressed by service from a tow company, but I genuinely appreciate the kindness and help! Highly recommend Terry’s Towing. I would give more than 5 stars if I could. Thank you so much.
Very impressed. The driver arrived within a short time and was very friendly, courteous and polite. Made sure our truck was parked where we needed it once it got back to the house and when he heard our story of the vehicle trouble we were having that day with both our cars, he offered to meet us in Provo and tow our car to a dealership. Their prices were reasonable and it everything went smooth. Highly recommend them!!!
Start off by saying amazing customer service. My husband and I had them work on the front end of our suburban. Quick, efficient and very knowledgeable. Got that small town feel in a big city. Very happy with results and will definitely recommend.
I've taken my classic car to terrys numerous time. He is honest and efficient. He and his guys know their stuff. They are often less expensive than I expected. I appreciate knowing Terry and his company are available. Could not recommend higher!
My mom’s friend referred me to Terry’s. I’m very glad he did, once I brought my vehicle in Gary took care of me. We first started off looking at my concerns, he out of five men I asked about a leak, he told me what exactly it was and fixed it! He found a bunch of issues and informed me. He suggested what he would he would start off repairing if it was his vehicle. He called me to update me through the process and I swear it was done in two days! I wasn’t able to pick it up right away due to going out of town, but they were understanding and held on to my car till I got back. Overall I’m very happy with the customer service and I will go to them for all my repairs. Thank you Gary
If you're looking for a repair shop who is upfront and 100% honest, look no further. Great local business with ethics, honesty and integrity. Repairs are done in a timely manner with quality. I highly recommend!
Matt from Terry's towing was awesome! He was able to pull my car out as I slid off the road up Little cottonwood Canyon above tanners and below white pine. I slid off the south side of the road which has pretty good drop offs in a lot of places. Matt got up to my car as quickly as possible and was able to get it back on the road and tow it off as it was undrivable. I highly recommend these guys and would use them again in the future
Matt at Terry’s Towing was a lifesaver! Our car broke down and insurance said they couldn’t get anyone out to us for four hours! Called around and no one could help us. We called Terry’s Towing, they picked up immediately and were there within 45 mins. They’re located in Sandy and we were in Murray. We didn’t even have to wait with our car. Super reliable, friendly, trustworthy and incredible customer service. I highly recommend them if you need a tow!
Terry's Towing has been my go-to shop for annual Utah State vehicle inspections and checks. In fact, since I've owned my '96 Bronco, Terry's has been the only place for these annual checks. So when I decided to sell the truck I had one last problem to get repaired, and Terry's handled that for me in just a few days. They diagnosed the issue with the rear tailgate window lock cylinder and actuator to be a missing clip that holds the lock cylinder and actuator together. After fixing that and testing, I had it home for a very fair repair price. A day later, when lubricating all of the doors, hinges, key cylinders, etc, the tailgate window key cylinder stopped working again. I had the Bronco back down to Terry's shop the following Monday, and even though they were backed up, they had the Bronco back to me in three days. Once again, it was working as it should, and this time...no charge! Can't beat that! Again, a big thanks to Terry and his crew there for taking care of my Bronco all these years. And when I get my next project vehicle I'll bring that by for annual checks too! Keep up the great work. Five Stars for consistent service over these last 12 years!
These guys are really the best. I will never call another company ever again! They’re so nice and the service outstanding, from their professionalism to just being super nice people. I have a lowered vehicle and I was a little worried about the front end and Matt (the driver) did it perfectly and had all the right stuff to make it safe for my car. Thank you so much guys keep up the hard work and dedication!
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