A-1 Independent Towing in
Fillmore (UT)

Very pleased with the service provided by Brian. One of my front wheels had come completely detattched from my car, meaning my car was standing on only 3 wheels. My situation was definitely a very unusual, stressful and complicated one. Being that the car was on only 3 wheels there were many ways in which my car could have become more damaged while getting it onto the tow truck. I was very greatful that Brian took such care and concern to do everything in his capabilities to prevent that from happening. Even though my situation was so complicated and required more time than usual to get my car onto his truck, he never became frustrated or sloppy in his work. Bad days like this can be made so much worse when the people assisting you are rude or careless to your situation. I couldn’t be more thankful that Brian was so kind and patient, he even gave me a ride home after dropping my car off at the mechanic. I highly recommend using A1 if you are in need of a tow.

Ken saved us tonight. My 73 mustang broke down at the car wash next to the gas station ken was filling up at after he got off work. I ran over and asked for his help and he was willing, with no hesitation. Great company, great guy, my wife and I are extremely grateful! (P.s. Mustang for sale)

WARNING! DO NOT USE THIS TOWING COMPANY!! I had a flat tire traveling from St. George. I pulled over in Fillmore and called road side assistance through my insurance. A1-Independent Towing arrived and told me I had to tow my car to the local tire shop in town and wait until morning until they could fix my tire. The next morning I saw that my front bumper had significant damage. I called the tow truck company owner and his name is Joe. He told me to send him pics. We sent him over 20 pictures. He sent over his son to review the damage and his son took pictures and Joe got back to us and said the only way he would fix it is if we allowed his body shop to fix it. We live in Murray, his body shop is in Fillmore. He suggested that we get a rental car and he would drive our car to Fillmore, fix it and then get it back to us. This does not seem like a smart option for us. I took it to a local body shop where they confirmed that the damage was in fact caused by a tow. I sent the bid to Joe and he said he would not fix it because he was not responsible for the damage.I told him I would have to contact my attorney and he replied OK.

Thanks to Pam and Chris for getting to me quickly after my truck broke down in 90+ degree heat and the first tow company my insurance scheduled didn't show. Both Pam and Chris were friendly and helpful, helping me to the best of their ability. Only comment would be that the company ought to fix Chris's A/C, he works too hard to be hot in this heat! Thanks!

Jim is the tow truck driver who came to my rescue, stranded in a parking lot. He arrived at the time I was told. Jim was wonderful. He, being a previous mechanic, tried to start my car. He heard the issue at hand, tapped a few times on the starter and ....roar.... my baby started right up. He gave me the option to drive to the dealer myself or he could still tow the car. I headed straight to the dealer, where I texted Jim to let him know I made it, at his request. I appreciated that, as did my husband who couldn't come! A1 Independent Towing is A1 service or should I say 5 stars. Jim was the most helpful and pleasant tow guy I've ever met. Don't let looks fool you; He looked a little rough around the edges, but I'll call him anytime I need towing, or think I need towing! (I failed to mention, they are out of Fillmore but are trying to expand their business here in the Salt Lake City area. Give them a call!)

Road side assistance contacted this company to do a lockout. A1 then cancelled the dispatch without even notifying us the customer nor the roadside assistance company. Those looking for service be aware this company will not contact you to say if they will be late or if they will just flat-out cancel the appointment set to pick up your car and/or unlock your car. Very unprofessional business.

I had great service from Ken today who came out within 25 min and he called to let me know that he was on his way and ETA. Ken was very helpful and made sure that I was all setup with the Auto shop before taking off. I highly recommend A-1 Independent Towing and ask for Ken!

Ken was very timely and efficient. Our wait was approximately 10 minutes. The shop that we asked for the car to be dropped at would have taken most people a great deal of maneuvering but he made it look easy. I would definitely recommend A1 Independent Towing, especially Ken, to my friends and family.

I was stuck in a parking lot with a car that wouldn't start. I received a call from Ken telling me he was on his way and he was at our car within 15 minutes. The towing process took no time at all and the whole time he was super cool and made us feel better about everything. 10/10 would tow again.

Awesome customer service. Friendly employees that truly have a passion for their customers. They exceeded my expectations and delivered services in a timely matter. I would definitely recommend A1 Independent Towing for roadside assistance and towing needs.

I was told the tow truck would come at 9:05am in a confirmation text. I am a teacher so this was right in the middle of my class but it was important for me to get this car towed and fixed asap. So I put my students to work and ran out to my car at 9:05 and waited. No one came. I called and they say they would call me back in 5 mins. They didn't. I called during class 30 mins later. No one picked up. Then someone quickly returned my call. This was around 9:40. They said that the truck would be there in 25 minutes. I went back to my class. At 10:05 I spent 10 minutes of my prep waiting at the door. Still no one. I went back to my office and got a call at 10:30 from the tow truck saying he was en route and would be about 25 mins. At 11am the tow truck finally came--2 hours after they said they would be there. If it's going to take 2 hours that is fine! Just tell me to plan on 11:00am but don't be so inconsiderate as to waste my whole morning because you can't give me an accurate time estimate.

Our truck wouldn't start. We had no idea what was wrong with it. It was a Sunday night and everything was closed. We called A-1 and they were there in about 20 minutes. Toby was so nice. He took us to a hotel, made sure we got a discount and a late checkout. Instead of trying to screw us over on an expensive fix, they got our truck running so we could get home to our local mechanic. Excellent service! Thanks

What a joke... Called my insurance company (USAA) yesterday to get a tow because my water pump blew. I'm in Sandy, but A-1 said they had a vehicle in the area, so it was assigned. It was supposed to be there by 9:37 AM. At 10:30, I called USAA back because the tow truck still hadn't shown up. They called their dispatch who said they would be there within 30-45 minutes. An hour later, they STILL had not shown up. I called my insurance company back and cancelled because my wife couldn't wait around any longer.

Car wouldn't start Friday night trying to leave work. Didn't want to spend the whole evening sweating over it and waiting around while we had visitors in town. So I set up a time with my insurance company to meet a truck between 7:30-8am to meet a truck then. Got there at 7:15 and the truck was already there and waiting! She looked like a young mom, said she lives in Wyoming and drives down every day for work. Super professional. Just got right to work, got it loaded up and took it the twenty miles to my house. My father in law and I chatted with her while she was working, lending an extra hand just when we wouldn't be in her way and to be helpful. She was friendly and great. Whole thing went super well, super easy, and very smooth. Whole thing took an hour including driving-time from West Jordan to Lehi! Thanks!

My insurance called A-1 to pick up a broken down car. They arrived over 90 minutes late, and despite being fast at towing and helpful the workers were nasty people. One was making racist and derogatory comments the whole time, and would frequently drive while texting or not watching the road. If my insurance hadn't set this up I never would have picked them. Stay away.

Our car broke down in middle of no where on freeway right outside of Fillmore and roadside assistance sent A-1 towing to come get our vehicle around 8pm. 12 hours later we drive to our destination and pass our vehicle that was never towed by A-1. Still parked on the side of the freeway. We tried calling the company over and over again since 7am and no one will answer their phone and won't call back ! Do not hire this company to come tow you. They are clearly not reliable at all! I will never use this company and make sure everyone I know doesn't either ! Horrible horrible company.

One star is far too much. Called my insurance company and was given a 60 minute ETA to tow my truck. Two and a half hours later the kid finally shows up in a truck that can't tow my truck. He says he can go back to get a flatbed truck but that it will take an additional hour. In the meantime my insurance company dispatches another towing company with a flatbed truck, ETA another 60 minutes. So all said and done, 3 and a half hours of my Friday night is spent waiting for a tow truck. Thanks A-1! PSA - if A-1 is ever brought up for your towing needs, grab a tow strap affix it to your vehicle and wrap it around your waist and walk. It will be much faster and definitely more reliable!

I waited for 2 hours in Riverdale Utah to get my car towed at 2 am. I called the company to find out why the driver had not showed up. Keep in mind they were about 30 min late already. The guy that answered the phone was very rude. He told me he could not locate the driver while being on the phone. He then hung up and never called back. I then recalled my insurance company where in turn they too tried to reach the driver. The insurance company called me back and told me they sent a different tow driver out from another company due to the fact that they too were unable to reach the tow driver that was supposed to have came in the first place. If I could I would give this negative 5 stars. I DO NOT SUGGEST THIS UTTERLY TERRIBLE TOWING COMPANY!!!

After I was told by one road side service that they couldn't help me change my flat tire, I called for a tow to the tire shop. When Tyler (and his new apprentice) arrived they offered to change the tire for me. They saved me so much time and were so friendly! I would definitely recommend them to anyone!

Broke down 10 miles outside of Beaver on my way home from Vegas. The guys at A-1 towing came out and towed me to Fillmore. Joe is awesome and was willing to work with me on getting my car back to Utah County without cost me an arm and a leg. So grateful for all their help!

Toby and Joe were quick, helpful, and genuinely concerned about helping me. I had my rear tire blow out on my motorcycle and Toby got me into town safely, tried to help me get a tire, dropped my bike off where I wanted, helped me make connections to secure my bike and then drove me back to the freeway so I could get a ride. Joe went the extra mile and called me that night to make sure that my bike was secured and that I made it where I needed to go. I was really in a bind and these guys saved the day.

Joe Flynn went beyond basic expectations in helping get locked keys out of my car. We were already broken down, waiting for my Father to come tow us all the way back to Salt Lake City, and the stress was already high. Joe showed up quickly and when I joked with him that when it rains, it pours. He asked to take a look at my engine, spent a few minutes explaining to me what he thought the issue was, and he made a temporary adjustment that had my car starting beautifully in an instant. He even gave us a few "to-do's" for when we got home to make sure things were all taken care of. I have never received such excellent customer service in my life! Thanks to locking my keys in my car, Joe was able to get us back on the road in no time, and my dad didn't have to drive 100 miles to tow us home. I highly recommend htis road side assistance/tow company to anyone!

Joe and Toby were thee nicest guys and absolute excellent service!! Couldn't have had a better crew help us in our mishap! They have a great reputation in the local towns especially for being the nicest guys and don't come close to over charging you. Would recommend these guys to everyone who needs a tow and/or fix!

Above and beyond 5-star! My wife got stranded on I-15 with a van full of kids late on a Friday night. Luckily, an A-1 Independent Towing truck pulled up and towed her and the kids into town and rescued her from the side of the road. They arranged a mechanic, got the parts, and fixed the car that night, even though it was past normal business hours. They got the car fixed in a few hours and my family was safely back on the road in a few hours. What should have been a major disaster that ruined a family vacation became a minor hiccup and a fun family memory thanks to the attitude, kindness, and over-the-top service of the A-1 Independent Towing staff. They showed my family the kindness and selflessness that is more than a hallmark of a good business, it was the hallmark of good people. I wish every business, and every person went out of their way to help people like A-1 Independent Towing went out of their way to care for my family. If you want service above and beyond, call A-1! I would recommend them to anyone!

Broke down north of Filmore -- There in 5 minutes!! Seriously. Very nice, quick. Needed the car towed to Cedar City and it was a reasonable rate. Felt like he was honest and straight forward. You just have to look past the unorganized red-neck feel of the place. Best service I ever had the misfortune to require.

I would definitely recommend A-1 towing to anybody! Excellent service, very friendly, and timely. It was Sunday, and Joe left church to wait at his shop with me for 2 hours while i awaited for my ride (even gave me a free drink). Very friendly and professional.

I really appreciate the great job Joe did for us. After an overnight stop in Fillmore, our car wouldn't start. Joe arrived within 10 minutes of my call, had our car ready to tow quickly, and got us to a mechanic right away. He waited to make sure we were well taken care of and back on the road as soon as possible. Great service!