Needed an alignment on my truck. Was skeptical about a new mechanic in a new town. We moved here about 7 months ago. Everything was flawless great people great shop. I’m a new customer for life. Thank you guys.
This team is always friendly and does a great job of taking care of your car. They are my go to in Winnsboro for sure for all things car/truck related!!!
East Texas Automotive. My experience with this shop was top of the line and very professional. I was in town for prison ministry and had troubles with my engine and stop at this shop and discussed the issue with my vehicle. I had no time to be available to them but they had the diagnostic within a few hours and estimate cost and estimate time. Everything they told me was right on Q.
They are Godly men and very honest and I new I was sent to the right shop.
Thank you guys you are amazing and God be with you and bless you.
Highly recommend.
This is one of the nicest and cleanest automotive facilities that I've ever been in. The staff was very knowledgeable and extremely polite and friendly. I would highly recommend East Texas Automotive for any and all of your automotive needs. Thank you guys for your honesty and professionalism...
Kindness coupled with strength. That may sound like a weird way to praise a business, but it's the vibe this place gives off, and I like it. They're professional, but not consumed with being professional. In my repeated experience they're preoccupation is their customers, not their business. I have a big family and money is tight. These folks always help me find the most affordable path to solving my problem, and they talk to their customers just as if they were talking to friends.
We have repeatedly used ETA for our tires and auto repairs and will continue to do so. They are thorough, honest, reliable and fair. I never worry about the job not being done right, nor that I'm being sold unnecessary repairs. I recommend them to anyone looking for automotive repair or tires.
John is a great guy and one hell of a great mechanic. Super knowledgeable super in tune with today’s cars and trucks. Pricing is extremely fair. Definitely will return for service and tires
John and his team were amazingly easy to work with. We drove over an hour each way to bring our car to them. The communication was spectacular. We knew where we stood at each point in the process. Honesty and integrity are are to find in this world, but now at East Texas Automotive. I will continue to make the drive for this level of quality.
OMG!! I have never been to a shop that is more comfortable for moms to bring their kids. Relaxed lobby with kid space and the staff was so nice. They had my car figured out the next day and got it took care of quickly. They made me feel so comfortable nd explained everything to and showed pictures of what thry found. This place is great
These guys rock!! They figured out what was wrong with my truck. Showed me everything they found with pictures and descriptions. Quoted me to fix it then when i came to pick it up it was $136 cheaper than what they quoted. Ill never go anywhere else. No to mention they have 2 master certified mechanics there and the shop was spotless. Highly Recommend!!!
Do not recommend charged 500 to take sons car apart to tell whats wrong put back together and it break down won't start but was running before it got there
Great experience. Brought my moms truck to them as her brake lights had gone out and the shop where she lived in Temple couldn’t repair without charging her over $700. Talked with the owner and he had her bring it for diagnostics and ended up fixing it in a few hours for a much better price. Definitely our go to here in town now! Thanks so much yall!
First time going to East Texas Auto and I must say they were fantastic. They explained things in detail with me and all around great experience. I definitely recommend them to everyone!
Sweet caring staff. Fast accurate communication and diagnosis. I will not take my vehicles anywhere else. Super amazing tire deals!!! Great warranty. I’ve had my break work done and oil changes. ASC certified and very knowledgeable team
I can’t say enough good things about East Texas Automotive! I stopped in for an oil change, and they treated me like family from the minute I pulled in. Super friendly, fast, and honest — no upsells or surprises, just solid work done right. It’s obvious these folks take pride in what they do. I’ll definitely be back for all my repairs! 🚗💨
I inherited a car located in Winnsboro and needed to get it to Houston. The car had not been driven in over a year and the tires were shot. I aired them up and prayed we would make the 7 mile trip to ETA. dropped the car off in the pouring rain and I had them mount a new set of tires, do an oil change and an alignment. I asked them to pls look the car over as I would be driving it down to Houston do please check fluids and belts as well. They called me and said the serpentine belt was shot and that my rear brake pads were about 2MM. I had them do both of those as well. They also fixed the passenger side headlight that another shop in town couldn’t fix (tried to fix that on another prior trip up there). The rates were fair and the car performed flawlessly on the 5 hour trip to Katy (west Houston). Will definitely use them again when I get moved up there permanently. Pic of vehicle they worked on in case owner wants to know which ticket this was. Check out those shot tires 😳
I have tried all the other shops in town and have had only frustrating to dangerous experiences with their work. Lets just say in a difficult situation they proved themselves honest, trustworthy, attentive to detail, and dependable. They are by far the best in the area. I will be coming back.
Mr. Fennell is a great guy to deal with, his services are always incredibly quick and reliable. I’ve taken my car here a couple times and the problem I was experiencing is always fixed. This is the only mechanic I can say I recommend.
This would have been a 5 star. Service was good, they corrected the issue that the previous shop could not but I cannot help to deduct points for:
• Aligning my car after replacing just about the entire front suspension and still not getting it properly aligned.
• Leaving loose trim pieces in my car
With the amount of work done to this car at their shop, and how much money was spent it's concerning that the 2 of the things were not done 100% of the way. I would be embarrassed to give a customer's car back with trim pieces just laying in the floor. As for the alignment? Communication is key. Did they tell me or my fiance WHY it couldn't be fully aligned? No. Did they even bother to mention that it wasn't fully aligned? Also no. They just left that paper for us to figure out later. Thank James, very much appreciated.
GREAT WORK, GREAT TEAM, GREAT SERVICE, FAIR PRICING, and obviously they all CARE about how they run their business.
AND, JOHN is actually an ASE CERTIFIED Master Technician (Hard to find one that has current/real certification.), and it showed with how he runs the business.
Service is top notch. They are always courteous and helpful with questions. My husband and I are very satisfied with their oil changes and tires. They are definitely our preferred business for auto needs.
I cannot express enough how impressed I am with the exceptional service and expertise provided by John and his team at East Texas Automotive.
From the moment I walked in with my Subaru experiencing brake issues, I was greeted with professionalism (especially from Richard & Tiffany) and a genuine commitment to resolving my concerns promptly and affordably. Not only did they diagnose the problem swiftly and offer a reasonable price, but they also went above and beyond by providing wifi in their office and insightful consultation regarding my future vehicle purchase intentions.
Re: my recent vehicle purchase … Their dedication to customer satisfaction was further exemplified when I brought in a 2016 Ford Explorer listed at $17,500 for assessment. Despite its seemingly appealing specs, they uncovered significant impending issues, saving me from a VERY costly mistake.
Even more impressively, John personally went out of his way to recommend a better alternative—a similar 2016 Explorer with fewer miles and a more reasonable price tag. Thanks to their expertise and proactive assistance, I now own this second Explorer and couldn’t be happier with my purchase.
I wholeheartedly recommend East Texas Automotive to anyone seeking reliable, trustworthy, and customer-focused automotive service. Thank you, John and team, for going above and beyond to ensure customer satisfaction! See attached pictures for proof of their excellent work.
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