What clients say about Rick's Towing in Bridgeport (TX)
The most professional towing company that we have ever had to use. The care of our vehicle was treated as if it was their own. I highly recommend Rick's Towing.
Calvin and Rick were great! They were both very helpful helping me with my end dump trailer. I would highly recommend them to anyone needing any towing services.
We have used Ricks for 7 Or so years now for towing our trucks and rigs when we are broken down or stranded. And they have always provided us with excellent service, honest work, and fair pricing. They give accurate time frames on when they can get there, which is normally quick.
They’ve helped us out some tight and rough spots and hard hauls.
And we will continue to use their service for the years to come because of their continuous standard of excellence
Called to have my motorhome moved. Very unhelpful and poor attitude. Said he could do it then gave a ton of excuses why he couldn't. Would not recommend.
This company is WONDERFUL!! We had been waiting 7 HOURS on the side of the road and had 3 other tow companies come that didn’t have the equipment to help us with our motorhome. We called Rick’s and he was so helpful!!! SO appreciate Rick’s!!!!! Helped us within the hour!!!!
Absolutely terrible experience. I was quoted a specific price by this towing company, and when I went to pick up my vehicle the next day, they had increased the price by 20% with no prior notice or explanation. When I called to discuss the discrepancy, management was incredibly rude and hung up on me. Completely unprofessional and dishonest. I would strongly advise anyone to look elsewhere—this place clearly has no regard for transparency or customer service.
Ensure that your vehicle is undriveable before taking this guy’s word for it.
My truck was involved in an accident and taken to this impound yard. I went to go pick it up and saw all 4 tires still holding air and the frame appeared straight. The back window had been busted out during the accident and no plastic had been set to cover the window, so torrential rain got into the vehicle. Prior to having them tow it to my house I asked if it could be driven away and Rick himself said nope, not drivable. A few hours later, the wrecker driver calls to ask if I want to back the truck into my drive way. I said, I thought it was undriveable? The wrecker driver says even though it’s banged up, it looks like it should still drive. I notice now they’ve placed plastic over the busted window, now that rain has already been flooding the cab for several hours. I start it up and to no surprise, drives just fine.
Rick should be ashamed of himself, forcing someone to fork over an additional $250 that didn’t have to be spent. Expect no small town hospitality from this place.
After waiting for a tow truck through our insurance for over 2 hours on a Sunday we called Rick’s and had someone out to us in 15 minutes! Rick also provided timely updates on the location of the tow truck and the driver was courteous, professional, and handled the drop off of our vehicle/keys to the dealership service department for us. If we ever need a tow in Bridgeport again we would call Rick’s first!
I needed a motorcoach removed from a property, Rick was the only guy around who took the time and equipment to come and get it. He was punctual and very careful with the property not to put unnecessary ruts in the ground. I would definitely use them again and would recommend to anyone.
If I could give minus stars I would. I had an accident on Saturday and the cop refused to let me use my tow company to get my car. They called ricks to picked up my car and when I called to find out when I could come get my car they refused to let me pick it up till Monday so I had to pay more. They we so unprofessional and disrespectful. They all had horrible attitudes. If you don't like your job then find a new one but if you are taking money from people at least be respectful. I am glad I have AAA because they helped me so much more. I will never recommend this company to anyone.
I called needing a tow and they showed up within 5 minutes. Let me sit in the truck with the ac, while waiting for my ride to get there. Very friendly, very courteous an overall wonderful experience.
The gentleman Tim that came out to help us move our car was so helpful and caring for our situation I honestly couldn't and wouldn't recommend any other tow truck driver and I will most definitely be asking for him if I ever find myself needing a tow
I am from out of town and my car broke down. Rick’s team was an absolute blessing. I was completely lost on what to do or how the insurance process works. They helped me through the whole path. I would recommend this company to anyone! The tow truck person was so kind and waited for our ride and helped make sure we got everything we needed. Definitely a 5 star team!
every year i need an inspection the place i went to the year prior in no longer doing inspections, its been this way every year in Bridgeport. three years ago it was the case here, they told me they were not doing inspections any longer. this year the place next door was no longer doing inspections so came back here and found they were doing inspections again but the guy that does them was out running the tow truck, after an hour wait i finally got my inspection, it was quick and painless and they dont nitpick you to death like other places in Bridgeport.
We got stuck outside Bridgeport with a flat. On a Sunday. We were working through roadside assistance with our insurance company, and they contacted Rick's. Rick called us to clarify where we were, what we needed, where we needed to go, etc. His wife even made some phone calls on our behalf to see if any place was open. The driver (Calvin??) showed up and was so friendly and patient and helped us figure out our best option - stay in Decatur overnight (cause, Sunday). He took us to our hotel and then dropped our vehicle off at the tire shop so it would be there first thing the next morning. I don't recommend being stuck on the side of the road on a Sunday afternoon, but if you are, DO NOT HESITATE to contact Rick's. Thank you both for taking some of the anxiety off of a stressful situation!
I am not a man of many words therefore I will simply say that Rick's is Wise County's absolute best when you need a vehicle transported. They are pretty good at Auto repair as well.
Rick’s has always been absolutely wonderful on the towing and the auto repair side. The few times I’ve needed towing they have gotten to me very quickly and took care of us when broken down and after my wife wrecked her Explorer. I have found the auto repair side of his business to be very efficient and usually get my vehicles right in when I go there. They are very professional and trustworthy and we will continue using them.
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