What clients say about Hacienda Salvage & Metal Co in Uvalde (TX)
On the website, it says that y'all are open from 8:30 till whenever. But in truth, the reality is that it's really open at 9:00. Why in the world would y'all say y'all open 30 minutes earlier than what y'all really are? And unlike any impound service company, y'all should be open on the weekends. Nobody wants to add your weekend, to somebody who's got to pay by the day to get their vehicle out of your impound
This place was a life saver when I needed a few parts to get my car running again ..I saved almost 500 dollars from buying them over priced at a store. Highly recommend
Rob was able to retrieve our car and tow it to Uvalde in time to get it diagnosed and repaired at an auto repair shop. He was very knowledgeable and very friendly and knew The best place to have our car looked at and repaired in Uvalde. Excellent service. Highly recommend him.
Our truck needed to be towed about 60 miles. We had very fast service, the driver Rob was very helpful and kind. I am. Very thankful for taking care of our truck and knowing that we were in good hands on a very stressful day.
Thank you.
My car was picked up by these idiots and I'm about 95% sure they drove it and didn't tow it in. Google says they open at 8am and they're ridiculous voice-mail says 8:30am. After calling about 20 times this rude man answered me and said he couldn't give me any information because all the drivers were out... what does that have to do with anything. I just wanted to know they're rates what any person would want to know after having they're car towed. Anyways I would definitely not recommend this towing service.
I contacted Hacienda Salvage & Metal Co. a few nights ago to inquire about getting an emergency tow.
I'm not from Uvalde, and I found myself stuck and trapped in a mud field for four hours due to bad navigation instructions from Google Maps.
Hacienda was one of the several local tow shops that I called. Like all of them, they were unable to help me due to several different reasons- "Our tow truck is broken" or in this particular case, "Our equipment is unable to tow any vehicle that is more than 50 feet from a paved road."
That's understandable. That's not why I'm giving Hacienda a 1-star review.
I'm giving them a 1-star review because from the first "Hello," the woman I spoke to on the phone was rude, dismissive, condescending, and had no empathy for a potential customer who was in need of help. She was annoyed the entire duration of the phone call and sounded like she couldn't wait to hang up. Her attitude was sour and off-putting.
I'm glad it didn't work out because the way they treat their customers, they don't deserve anyone's business.
these people are very helpful and almost always have what I'm looking for I just wish they were open on Saturdays LOL For good used parts, Hacienda Salvage cannot be beat in this area.
Robert bowls right handed, but if he tries to get you to bowl against him, OK. But, if he wants you to bet while he bowls LEFT handed, for your own sake, (and $$$), DON"T give him any handicap, unless you, like ME, want to be a hero if you manage to beat him!
untrustworthy. don't hold their 30 day warranty to heart because it's a lie. They will rip you off. Highly disappointed in this company, specifically the owner, Rob.
The people there are quick to say no without looking further into the question or even hear you out on what you need. You can't look for parts by yourself either which is quite annoying
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