What clients say about C&C Roadside Assistance in North Richland Hills (TX)
I had one of the scariest moments of my life today, and this towing company showed up when I needed help the most.
I was driving to the hospital because I was having chest pain. My car suddenly froze in the middle of the highway. I was scared and stressed. I called them, and they answered right away. The person on the phone spoke calmly and treated me with respect.
They arrived fast. No delay. No confusion. They handled everything with care and professionalism.
The team was polite, patient, and kind. They made sure my car was safely towed to Walmart Auto Center. On top of that, they dropped me off at the emergency hospital so I could get medical help quickly. That meant more to me than they know.
In a moment when I felt helpless, they stepped in and took control of the situation. They did not treat it like a routine job. They treated it like it mattered.
The world needs more people like them.
I am grateful for their quick response, their kindness, and their professionalism. I truly wish them continued growth, success, and many blessings in their business.
Ramiro provided great service, very informative about arrival, fast to arrive, very helpful with tips and notice leak to my truck gave great recommendations to get it fix.i recommend them and driver Ramiro he's awesome!!
What started off stressful ended up working out really well. There was confusion with CarShield about the drop-off location, and even though I was told the tow was canceled, the driver didn’t get the update in time and dropped the car at the original spot.
As soon as I called C&C, Amber handled everything right away. She was attentive, urgent, and genuinely cared about fixing the situation. Her customer service made all the difference, and I’m very thankful for how quickly she resolved everything.
Ramiro to the rescue after getting a blow out on my tire. He came professional, kind and straight to the point. Thank you so much for your help C&C roadside!
Horrible. If you are assigned, to them, get another company. Waited 3 1/2 hours after telling my insurance company they’d be me to in an hour, just to end up cancelling, left me stranded in the middle of the night in Ft. Worth. Please avoid at any and all costs. This is also the SECOND TIME they’ve misguide my insurance company, please steer away from this company.
I’d give zero stars if I could. We got a flat on our trailer, leaving us stranded. This company kept giving us the run around and changing the ETA for a driver to come help us. Initial ETA was 30 minutes. Then 40, then 35, then 15, then 20.
After waiting nearly 4 hours, we called a different roadside service who actually helped us.
Save yourself time, go with a different provider.
After he jumped my car, he watched me turn it off & he walked away & didn’t say anything. When I tried to turn it back on after he’d just barely left, it wouldn’t turn over. So when I tried to call them again, the lady insisted I would have to pay all over again. $100 for a jump. So that would be $200. He was right down the street & could have easily turned around. She would not budge even in the slightest. No sympathy for a simple mistake, just give us more money. She was rude and even stopped responding to me altogether at one point. She claimed to be the supervisor, so she refused to let me talk to anyone else. Just very rude and money hungry. I will not be using this company ever again.
From the beginning of me getting in touch with C&C they were very understanding and cared for my safety and had the tow truck within the hour. Roger the tow truck driver was very courteous , friendly and definitely knows his business. Thank you for everything.
Amazing service. The technician did everything with excellence and gave me a ride to my rental car. Very kind, patient, and super kind. I highly recommend their service and will definitely use them again
Ramiro R. did an excellent job!
He was professional, compassionate, and efficient, going above and beyond to ensure my peace of mind and safety during my roadside emergency.
Ramiro was great he was so kind and apologetic for the wait very thorough... he made me feel comfortable. He was very efficient and got it done quick ... if I had to rate from 1 to 10 I would give him a 20.
Garret from C & C Roadside Assistance went above and beyond helping my wife with a flat tire situation..not only did he change the tire but also followed us to the closest Race Track to put air in the spare when he noticed the spare was low. I highly recommend this company for any roadside assisance needs..they now have a new customer for life..thx again Garrett
I locked my keys in my car and had to get someone out through my insurance. They scheduled another company to come out and the guy spoke to me rude and never showed up. I was crying and upset but had to have another company come out.... ya'll :) The technician, Garret was so pleasant and kind and completely turned my day around. Not to mention, he unlocked my car!! He was able to find the location quickly, he addressed the issue quickly, but more importantly he was kind and pleasant. This type of customer service is what will keep clients coming back, Thank you.
C&C roadside assistance were great. They got my car from the pickup location and drop off location without a hitch. The driver was incredible. I highly recommend them. I had to change the drop-off location but they were patient and waited for me to change it through my car insurance. The driver was very knowledgeable and loaded and unloaded my vehicle without any damage.
Fast and professional service. My daughter had a blowout and needed a tow around midnight. I scheduled through insurance. C&C kept me informed and arrived promptly. The driver was professional and courteous.
The C&C Roadside Assistance driver who towed our '06 KIA from the parking lot of O'Reilly's yesterday (July, 21st, '05) was very friendly, helpful, and knowledgeable. He went out of his way to park the car in an exceptionally steep driveway at our house as we requested. Someone please thank him as we did not get his name R. E.
Mu husband and I needed our truck towed to the dealership for repairs. We arranged through our insurance for a tow at 630am the following day. Our driver, Augustus, was not just on time, he was early! He was very professional and kind. We got to the dealership right on time for our repair appointment. Augustus was just the best of the best, thank you!!
I haven’t had many towing experiences, but the few I’ve had weren’t great—so when my son called with car trouble, I braced myself for the worst. We needed his car towed from Mansfield to Pantego, and I decided to call C & C. Let me just say—I’m so glad I did. The woman who answered the phone was kind, respectful, and instantly put me at ease. I was nervous about surprise fees, but she reassured me there wouldn’t be any. The driver, Eddie, was amazing—on time, communicative, and treated my son’s 20-year-old car like it was brand new. He kept me updated from pickup to drop-off. I’d absolutely use C & C again and highly recommend them to anyone needing a tow.
Outstanding and professional service. My Expedition was overheating and leaking coolant. It’s not drivable. I called GEICO who called C&C Roadside Assistance. I was very happy by the response time. It took about 10 minutes and he came. Thank you for your excellent service.
Top 10, if I must say. If you are ever in need of a Tow Service, C& C is the one and request Brandon Wood. He is patient and kindhearted.
Lost my whole tire today, and C&C was at my location less than 50 mins.
* STRONGLY RECOMMENED*
By far the best tow experience in my entire life and I was born in the '80's! I found myself stranded, but thanks to their exceptional service, I got home safe and sound. Ana the dispatcher who was helping me, was incredibly kind and showed genuine concern for my situation. Not only did she call me once with the expectations, but she also called me a second time with an update!
Remarkably, a tow truck arrived within just 20 minutes, the fastest response I've ever experienced. To top it off, the truck's air conditioning was refreshingly cold, making the ride back comfortable. I am truly grateful for their prompt and caring assistance. Then Vinny the cool tow truck driver drove us safe and abided by the speed limit and made sure me and my truck arrived home safely; thank you both so much for helping me! I'm very appreciative! Wednesday 06-26-2024
Ali was awesome!! I had the nightmare that every Tesla owner worries about: running out of range. Ali came by in the next 30 minutes, these guys are trained by Tesla so he knew exactly what to do to get the screen working for him to put it in neutral and safely load the car onto his truck. He took great care of my car and, on the way to the service center, was a great conversationalist. The tow truck was new, clean and sparkling. 10/10 experience!
Let me start by Thanking this company! I truly believe God places people in your life right when you need them and God led me to this business. My situation was a little different than most. I hired a mechanic to fix my car and he kept it all day without fixing it but instead making things worse. He basically tried to ruin my car after I rejected him so I contacted my insurance company to see if I could get my car towed back to my home and that’s when I met Ana, Will, & Andy. It took two trucks and two drivers and 4 hours of labor to get my car back home but Will and Andy were committed to not leaving my car with this crazy mechanic… and to Ana! With tears in my eyes I want to thank you from the bottom of my heart! My insurance company were ready to cancel the tow and Ana stepped in and said No! We’re getting this woman her car TONIGHT! Ya’ll have saved my life and I am forever grateful. You have yourself a forever customer with me! Again, to Will, Andy, and Ana… God Bless you all!
Got a driver named Andy who came out from GEICO dispatch and got my car off the 9th floor of a downtown Fort Worth parking garage after an electrical failure. This is not a review of C&C as a whole, but only of this driver who kept me informed before his arrival and then moved mountains to get my car to a safe location.
Thanks, bro! You the MAN!
Andrew was my driver and he had to get my car out of tight spot from the back of my driveway. He handled it with extreme care and caution the entire way to the dealership. Their customer care dispatcher called with updates on Andrew's ETA, as well. I appreciated that.
They kept me informed every step through texts and a phone call. Hardly any wait time. Ulises was amazing, fast & very helpful. He answered all my questions and also gave great advice. Very friendly and professional the whole time. One can tell safety is a priority for him. He made me feel very safe to drive after this incident I had. Thank you Ulises & C&C Roadside!!
Ulises was my driver arrived a lot faster than expected. Was very respectful and had great conversation. Assisted and helped with everything needed to get it from point A to B. Can’t thank him enough for his service and fellowship. If you get the opportunity to use this company and Ulises is your driver you’re in for a treat. He’s very personable and will do everything in his power to make the situation the best for you, he will ensure to get you taken care of have your car transported safely. Can’t thank you enough again my guy have a blessed one!
Will was very helpful in towing my moms SUV when it wouldn’t start. I was at work but I was able to schedule it with GEICO app very quickly and he picked it up in no time. He was even able to take it to the dealership and check my moms car for repairs. Thank You Will for your awesome and stress free service! It really saved me a lot of time!
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