What clients say about America's Best Auto Parts in Kennedale (TX)
Claimed to have a good condition transmission that we needed, but when we showed up, half of the bellhousing was broken off. Just tell the truth in the beginning.
I needed a coolant reservoir and Rico took care of me. The one I bought had a fine crack in it. I went back and they replaced it without any issues. Great customer service and they honor their warranty!
Great selection and they pull the part for you!
The man in the front desk has zero customer orientation. He is rude and disrespectful to others. I dont blame him, he's granted with a little power over a junk yard and thinks he's somehow superior than the customers. The yard itself is decent but will not recommend due to HORRIBLE customer service.
The young man working at the reception is very rude and not nice. At first, when you call, he tells you that the parts are available, and when you arrive, they are not available. When you buy other parts and ask about a discount, he refuses and says, “I will throw them away and not give you a discount.” I do not recommend them at all.
Went in looking for a tailgate but they did not have it
Ended up buying another part from their inventory
The customer service was excellent and were very helpful in helping me trying to find what I needed.
Very friendly and helpful staff. Helped me find locate and pulled my part for my Honda. Fast and efficient. And gave me a great price. Will come back for parts for my cars
I didn’t buy anything here. I called looking for a part. They did not have it.
They took the time to look for it through other sources. They directed me to the place that has what I need. Customer service at it’s best!
The beginning of the transaction went very smooth. Once the transmission was installed by a dealership in which we have a long, trustworthy relationship with it was found to have an issue with the valve body and it needed to be replaced. Since we had a time sensitive situation on our hands and we knew we would have full documentation from both the dealer and with our internal warranty department we had the repairs performed. When contacting this yard we were told to send the transmission back. We saved their $2,000 dollar transmission from a junk pile with a $800 dollar repair but we have not received any assistance. I have left two messages for the owner, Martin Marcos, to call me so we could discuss further but I have not received a call back. Most yards would be appreciative that a parts was able to be saved. These guys are taking the money and running.
The guys working here are the best. I had looked everywhere for a bumper for my Ford truck . I called America's Best they were most helpful with the best price. I would recommend doing business here.
Buyer beware! If you are thinking of buying a used car from this business, take it to a trusted mechanic first!! We just bought a used car, and I realize that it under the umbrella of "as is - no warranty". However, less than a week after purchasing, it's in the shop, and the mechanic says there were hoses rigged in the engine to make it run, but that temporary rigging job just gave out, and it's going to cost lots of $$$ to fix. Mechanic says it was done very recently - fingers pointing to the folks that just sold it to us.
Update: July 2018 ... We also just learned that the vehicle was checked into auction with much higher miles than when we purchased. So not only did they rig systems together, but they tampered with the odometer.
I brought my car in to have the transmission replaced and they were fast and did a great job. I havent had a good experience with automotive shops in a long time. Thanks Americas Best.
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