On Tuesday January 27, our car battery went dead at the Texaco next door. There was ice and snow on the ground and we were headed to the hospital for a surgery. The man at O’Reillys counter came out in the ice and snow to jump start our car. We are now customers because of what they did for us when we were desperate.
Joel is a lifesaver! I came in to look for a cleaner to take marker paint off of my car, and Joel personally came out and helped wipe down my entire car for at least 30 minutes. Very much appreciated Joel! You’re awesome!
Nick was an absolute life-saver. I had jumped the battery on my van to get to a competing store to get assistance with replacing the battery. They turned me down flat. Nick did it with a wonderful attitude and great patience. He is an absolute asset to O’Reilly’s. Thank you so much Nick.
Joel was the most knowledgeable and helpful employee I’ve ever encountered of all of the years I’ve been a customer of O’Reillys. I was very grateful for his help after talking to and taking my vehicle to multiple places spending so much extra money because no one knew what they were talking about, but he did. Thank you so much, Joel You’re the real MVP
Luke was from this location has made my visit very pleasant... not only was he very friendly but he was very helpful... he also informed me of a warranty i had on the part i was here to purchase... thank you Luke.. i will forever be on Team Luke...
Stopped in after noticing a maintenance message on my Kia Sportage to “check brake light”. Joel helped me identify which part to purchase and changed it for me all within 20 minutes on a pretty busy day, and for $10 too. Can’t beat that. Really appreciate his help! Thanks O’Reilly Colleyville.
Going here was no mistake I was looking for a valve cover gasket and they didn’t have it on hand I was told by one of the employees (Rigo) I believe where I could go pick it up at a different location as well as some tips on making my job a bit easier
I’ve stopped in this store twice in the last two days and I wanted to praise the young lady that’s helped me both times. She was super helpful and patient in getting me to the correct items for my vehicle. I hope the people who manage this store appreciate this young lady! Thank you!
My wife stopped at this oriellys because her checked engine light came on. A young man with a Mohawk hair cut used scanned to check why check engine light had came on. He instantly told her the immision system was in need of immediate repair that it wouldn't pass state inspection. The only code was for battery connection which was wet and OK. This car passed the state inspection with no exhaust or immisions issues. A SIMPLE CASE OF A O RIELLYS TECH FAILING 100% AT A SIMPLE TASK. I believe he lied on purpose to a women just because. Buyer beware if you encounter this employee
I want to do a huge shout out for Lisa! She went way beyond helping my daughter and I with our dead battery. She crawled in the back seat to charge the battery of our Toyota Prius. She showed us great compassion and was very friendly! Thank you O”Reilly for great customer service. We will be back for sure!
GM Ronny is always happy to help and very knowledgeable. I actually live closer to two different O’Reilly locations and pass several other auto stores to come to this location specifically because of him. Good service is hard to find these days, so it’s very much appreciated!
We have always had a great experience here! Today, Jonathan helped us replace a missing rear wiper blade due to a competitor oops. We have found that their staff is very knowledgeable and not completely dependent on the computer when it is a little different. Thank you!
I have been here a few times for what I thought were uncommon parts for my sons older car. The clerks are helpful and the location is convenient. They always seem to have what I need. Recommended.
Will never purchase an auto battery from here again. Battery went bad in 12 months and unlike every other auto repair shop, you must show a receipt or have it logged to your account at the store in order to get any kind of warranty credit. Not necessarily not against the store, but O’Reilly policies in general. Look elsewhere.
The sales associate was very attentive and helpful when I needed a new car battery. They were able to look up my previous battery purchase history prior to purchasing a new battery. I was thankful for this because my battery was under the 3 year warranty. They honored the warranty and replaced my battery at the cost of inflation for the new one.
I went in to get a battery changed and Ronnie didn’t even act like he wanted to it let alone be there I would give this a rating one star but then it won’t be posted but as much as the employees stand around you would think the place would be cleaner?♀️
Daniel Mitchell went way above and beyond to assist me in t-shooting an issue with my vehicle not starting. I was convinced it was my battery, but after thoroughly checking he noticed an issue with one of the Wires not properly connected/seated. This would have cost me hundreds of dollars to find at a repair shop, but thanks to Daniel I was able to avoid this. He had great attitude and spent time to help a customer he could easily have gave up on. I would hire Daniel to work for my company given his genuine caring attitude and honesty.
Thanks Daniel and O’Reilly please recognize him accordingly.
Joel W
I was stuck on the side of the road so I sent my wife to pick parts up from this store to get me going while I waited. I sent my wife screenshots of the parts I needed and all showed to be in stock at this store. When she came back, I immediately realized the belt she had was way too long and was a different brand than what I sent her to show the employees. Although the part number was the same, the belt between the two brands was completely different. I understand these things happen, and was not upset at all. At this point it was 9:50PM and they close at 10:00PM. I called and spoke to Daniel to ask that he or someone could stay a few minutes after 10:00PM incase my wife was slowed down for any reason on her 8 minute drive there. She would have been there and gone no later than 10:02PM. Told him just to purchase a belt and leave. Not wasting time exchanging, going through the parts catalog, ect… I had the part number and money ready to go. Daniel, said no. He had closing duties so he was not able to hang around even 2 minutes to help someone on the side of the road. I asked if I could pay for the part over the phone and have him just leave it outside for her to pick up. Daniel said no. I understand that it is closing time on a Monday night and they may be tired and ready to go home. What I don’t understand is the lack of sympathy Daniel had. I am on the side of the highway and everyone is closed at this point. I had to send my wife 30 minutes away to a 24 hour parts store because Daniel could not spare 2 minutes of his time.
Friendly, helpful customer service! Usually have what we need: can order if they don’t have it. I see the staff stepping outside to assist customers frequently at their vehicles: how nice!!
Glad to have this store close to home.
Was swinging by to run in and grab 1 can of freon on my way home from work. Was quickly chased out of the store as it was 5 minutes until closing. Wow. Couldn't ring up one item? I was off work an 30 minutes late serving the customers who patronize the business I work for. Sorry I imposed.
You just can't go wrong stopping in at O'Reilly Auto Parts. It's like a guy's shoe or purse store, I could wander the aisles for hours looking at all the performance parts, paints, and accessories. Always experienced staff here to answer your questions and help make sure you leave with the proper part to get the job done right.
Worked for oriellys for a period of time before coming to this location in January of 2020. Spent over 2k dollars alone at just this location on restoring my old car. Called to see if they had a part in stock and the lady on the phone referred me to shop at amazon even though I went in later in the day and they had the part in stock. Seemed the lady was more interested in turning away customers then trying to do her job.
No problems getting my parts but they were under warranty. I paid with my card and they immediately took the funds out. Returned the old part within two hours and I have yet to receive my money back afyer two days. Unacceptable.
The employees here are very helpful and go the extra mile! My front license plate holder had gotten replaced after a car accident and I was having trouble installing it. An employee named Joshua not only helped me find the correct hardware, but he got his toolbox out of his car to help put holes in the holder for me. I was purchasing a $5 hardware set, but the service he provided was outstanding, regardless of the amount of money I spent in the store. I will definitely recommend this store to everyone and I will be back!
This location gets all my vehicle related business, period. Their customer service is phenomenal. Every employee I’ve ever talked to is so super friendly, and always go above and beyond my expectations. They will gladly do any diagnostics, change batteries, etc. Recommendations are made to help save you money where they can. A+ auto place
Time for a new battery, so this O'Reilly was convenient today. They swapped the batteries out for me...done in 15 minutes. Courteous service! Wow, battery prices have been going up. This 3 year battery was 30% higher than the last one for comparable cold crank.
Great place, great guys. The euless location wouldn't machine my perfectly fine rotors and made that call without even measuring. Drove 12 mins over here, let them look at them and told them about my experience with euless and the all looked baffled. William (assistant manager) turned them in very well in about 45 minutes. Picture is posted as well.
Props to William and these guys for rocking.
Went in to get a couple pairs of wiper blades with someone and my dog waiting for me outside in the car. The computer that helps you pick the blades no longer goes with a straight inch measurement, instead gives you proprietary codes for each individual wiper from each manufacturer, making them that much harder to find. A middle aged couple (I'm 27) was waiting for about 5 seconds to use the computer, that was too long for them so they went to the register to get help right as I walked up to it behind them. Not only did they take away my register guy, but after he helped them he brought them to the front of the line and checked them out when I was clearly standing there with my stuff and was clearly there before them. I might have gone to the second register but he decided to help someone who was also there after me instead of calling me down. When I was finally checked out the clerk was decent to me, but was noticeably more talkative and smiled more helping the middle aged couple. I don't if you guys just hate you males or what, I was buying wiper blades (high end ones at that) not neon lights to put under my crummy del sol, but you've lost a long time customer to probably internet shopping. No lines, easier to find parts, and no meat head clerks. Oh yeah... I won't be using your website either, looks like it was designed in 1995.
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