So far so good on the part I needed for my Ranger. That goes a long way with me. Detailers did a great job too. Clean truck without all that “pimp juice” different dealers use. That stuff is awful. It was great to get in a truck without that an inch thick in there. 5 stars for them. I bought a used truck and didn’t notice the dog smell. It is bad but not the dealers fault. I’m going to have to have the inside evacuated to get that smell out. I love dogs but whoever had this truck never bathed theirs. Michael sold me the truck and also did a great job. Did what he said he would do. That’s integrity by definition. I had a good experience. I kept wondering when something was going to get messed up but it never did. Very nice!
Amber was absolutely excellent! She worked hard to get us a great deal and never gave up until we were completely satisfied with both the payments and the car we wanted. Amber was patient, knowledgeable, and truly had our best interest in mind every step of the way. Even after the purchase, she continued to help us whenever questions came up, which really meant a lot. That level of care and dedication is hard to find. We will always do business with Amber and In in the future, and we highly recommend them to anyone looking for an stress-free and trustworthy car-buying experience.
I had a really great experience buying my car here. Nick was incredibly helpful throughout the entire process and worked hard to get the price down close to what I was hoping for. I never felt pressured, and he made sure all of my questions were answered.
The whole team really put in the effort to make sure I left with a car I’m happy with, which meant a lot as this was a big decision for me. The process felt smooth and supportive from start to finish.
I definitely recommend working with Nick if you’re in the market for a car!
Service needs to get with it!! First oil change on my car I had oil all over the inside and outside of my new car. They cleaned it up. Ok. This time I schedule service. Drop off Friday. Uber to and from work ($50 total) for work to be done on Saturday and guess what? Nothing was done and there was something on my car door!! I’m so beyond frustrated that I now have to take my car back next week. Ugh…. This makes me NOT want to purchase next vehicle there as I plan to trade in my car I purchased from clays within a year. My sales guy was top notch, but not service and I would like to service my car where I purchase it from
I had an excellent car buying experience thanks to Nicholas Graham! From start to finish, he was professional, knowledgeable, and genuinely focused on helping me find the right vehicle without any pressure. He took the time to answer all my questions, made the process smooth and stress-free, and went above and beyond to ensure I was comfortable with my decision. If you’re looking for someone who truly cares about their customers, I highly recommend asking for Nicholas. Thank you for making this such a great experience!
This is my second car purchase, and once again Stephen Samuel made the entire process smooth and stress-free. He was patient, knowledgeable, and took the time to make sure I found the right vehicle that fit my needs. Stephen truly goes above and beyond, and his customer service is top-notch. I highly recommend him to anyone looking for a great car-buying experience. I’ll definitely be back for my next one!
Amazing experience at Clay Cooley Ford of Arlington thanks to Cara Hutchins. Her customer service was top-tier—professional, friendly, and genuinely helpful throughout the entire process. She made everything smooth and stress-free. Highly recommend asking for Cara if you’re visiting the dealership!
I had a great experience at Clay Cooley Ford of Arlington, and I especially want to recognize Ali for his outstanding help. From the moment I walked in, he was patient, professional, and genuinely cared about making sure I was comfortable and well-informed. He took the time to explain everything clearly, answered all my questions without pressure, and made the whole process smooth and stress-free. It’s rare to meet someone who is both knowledgeable and kind, and Ali truly went above and beyond. I highly recommend asking for him!
Teresa truly sets the bar for what every associate in a dealership should be like. She was friendly, knowledgeable, and incredibly attentive from start to finish. I’ve been shopping around for weeks, and she was the first person who really took the time to listen to what I needed and what I wanted not just try to sell me something.
I still have some shopping to do, but when I’m ready to move forward, Teresa is absolutely at the top of my list. Highly recommend working with her if you’re looking for an honest and enjoyable experience.
Amber was absolutely amazing to work with! She made the entire process so easy and stress-free. She was knowledgeable, patient, and truly listened to what I was looking for. I never felt pressured, and she went above and beyond to make sure I was happy with my purchase. If you’re looking for someone you can trust, Amber is your girl!
I had an absolutely amazing experience with Stephen Samuel while purchasing my car. from the very beginning, Stephen was professional, knowledgeable, and genuinely focused on making sure I found the right vehicle for my needs not sure making sales.
If you're looking for a salesperson who is reliable, respectful, and truly exceptional at what he does, I highly recommend Stephen Samuel. This was easily one of the best car buying experiences I've ever had.
If your local & just so happen to stop by Clay Cooley Ford of Arlington, I would highly recommend inquiring about a vehicle or purchasing one from Cara Hutchings. She goes above & beyond for all of her customers & you’ll for sure be leaving in your dream car . I’ve had my car for almost 5 months & have had 0 problems , Used or New Cara is the lady you need to see . Thanks so much !!
My husband got his truck there with Cara and she was just great! A real professional and had a great attitude we didn’t feel rushed or pressured at all by the sales team overall 10/10 experience!
I have to be honest: my first experience with this dealership was absolutely horrible. Once I paid off that car, I vowed I would never return to Clay Cooley again. However, a friend urged me to give them one last try and specifically recommended I speak with Kevin Pryor. That turned out to be the best decision I could have made. The difference was night and day. Kevin provided an exceptional experience; he is an amazing, honest salesman who truly respects your time. I picked out my car, went through financing, and was driving off the lot in under two hours. I was so impressed by the service that I returned less than two months later and purchased a second vehicle from him. If you want a stress-free experience, go see Kevin. Thanks for everything!
Cara was the best sales person that I have came across in a long time. She was very honest and caring about what me and my family needed from our new car. She got us in the Jeep of my dreams and my wife and kids love it so much! She even help us get full coverage insurance. Definitely recommend her if you are looking for someone to care and get you and a good car/truck. Thanks Cara !
I just traded in my Tacoma for a Subaru WRX with Jason Long, and the experience was great from start to finish. Jason made sure we felt comfortable and confident with our decision the entire time. He went above and beyond, jumping through multiple hoops to make sure the deal got done no matter what. He was patient, transparent, and truly had our best interests in mind. I couldn’t be happier with my WRX and I highly recommend working with Jason if you’re looking for someone who genuinely cares about getting you into the right vehicle.
Kevin and Marcel worked hard on providing me a good deal that other dealerships in texas can’t match. The transaction was done remotely and I just showed up to pick up the car. They have made car buying an easy process and it was worth driving for 4 hours.
Cara was our sales person! She was so great dealing with my pickiness. We’ve bought all 3 of our vehicles from Clay Cooley. We’ve always had a great experience with them! She went above and beyond for us. Well definitely be back.
I just want to thank Raymond from clay cooley ford in Arlington for the great service and process of buying my new 2025 ford f150 stx I will definitely buy from Raymond again thanks for the easy no hassle experience
The buying process was a breeze. The car was ready for me when I arrived at the dealership, and the negotiation process was smooth and completely pressure-free.
Kudos to Mr. Jacob Barton — although he is young, he is truly old-school: very polite, knowledgeable, and honest. I would definitely ask for him again the next time I buy a car.
Also, kudos to Mr. Richards from the finance department. He was extremely patient and answered all my questions clearly and politely — a true gentleman.
Cara was positive and professional throughout the buying experience. No pushy tactics. Helped us quickly pivot to another vehicle that was even better value for us after we discovered the one was had come to look at was unexpected damaged during transport. Willing to share offer details in writing on specific vehicles ahead of time - helping to shorten the negotiating experience significantly…something several other dealers were unwilling to do unless I was standing in their showroom. Clay Cooley needs to work to improve the currency of their online inventory but overall a solid experience. Would buy here again if I was shopping a Ford.
I purchased a 2025 Ford Bronco Sport from Clay Cooley Ford of Arlington on November 21, 2025, and unfortunately the post-sale experience was extremely stressful and poorly handled. I traded in my BMW with the title in hand and no liens. Despite this, my equity check from the trade-in was delayed for nearly two weeks, and I had to repeatedly follow up to get any updates. There was no proactive communication during this time. More concerning was the dealership’s failure to provide me with my buyer’s receipt/proof of purchase at the time of sale. This document is required for legal proof of purchase and for transferring a driver’s license in Texas. Because I was not given this paperwork, I was turned away at the Texas DPS and had to wait in line and return another day after being told I needed documentation that the dealership never provided. I had to call the dealership multiple times, and the paperwork was only sent after I escalated the issue. This caused unnecessary stress, wasted time, and additional trips that could have easily been avoided if basic post-sale responsibilities had been handled correctly. While the vehicle itself is great, the lack of organization, delayed follow-through, and poor communication after the sale made this a frustrating experience. I would strongly recommend that future buyers ensure they receive all required documents before leaving the dealership and follow up immediately on any outstanding payments.
Went in after work to get the Explorer inspected, was met in the service drive by an extremely nice and helpful service advisor by the name of Carina Thompson. From that moment on she took care of my needs and got the inspection done, and was super professional. Thank you Carina for the great service experience!!
“A massive thank you to Mr. Alex Alvarado I was completely impressed with your professionalism, and customer service skills. You went above and beyond to make sure the purchasing of my 2023 Ford Edge went smoothly” This is my second car I purchase from Clay Cooley and I can honestly say you’re the best salesman I’ve come across. I will definitely recommend you as a 5⭐ sales person. I couldn’t be more satisfied with my experience!!
Very disappointed in the "Family Program" they threw into the quote last min. It's a $3000 add-on (paint touch up, pre-paying for a key fob if you lose one in the first year) that's totally not worth the price of being part of their family. They say it can't be removed, but they called me 3 days later asking me to reconsider without the fee. Careful with discounts from online or rebates, those also disappeared for a little while. I'll never return as a shopper, and it was super easy to find another dealer with better prices and no add-on fees. Pity they simply didn't take me more serious on the first attempt. Total waste of time.
Nick Graham made purchasing my bronco easy and seamless. Upfront and honest about all the vehicle’s history, made us a good offer and was very accommodating letting us test drive the car.
Went to get a car and honestly I thought I would leave empty handed, seeing as I had been rejected by 5 finance companies already. But Alex and his team in the used car department went out of their way to get me accepted and into my major upgrade. They were very polite and accommodating. Would definitely recommend.. so if your looking for a great car. Go see Alex and his fabulous staff at Clay Cooley Ford in Arlington off Watson Rd.
From the moment we walked in until the moment we left, the whole team made the experience smooth and stress-free. Our salesman Jacob was patient, professional, and really helped us get the deal done, and the manager, was also great to work with, and even the finance guy (the new guy—I forgot his name) made everything simple and clear. What really stood out is that even after we left, they’ve still been helpful—sending pictures, details, and making sure we’re happy with the car. Big thanks to everyone involved, couldn’t have asked for a better experience!
I was having a hard time finding a car that would meet my needs, but when I arrived at Clay Cooley Ford and was helped by Teresa, everything changed. She was super attentive and patient with me and my family! She helped me through every step of the purchase, always answering our questions and guiding us to the best choice. The service from all departments was super helpful and quick! Buying my car there was the best decision I ever made!
overall, a great car buying experience at Cooley Ford. I flew in from California to buy a Ford Mustang GT convertible at a significant discount compared to California prices. There were some dealer add-on fees, which I was aware of, but still the price was significantly cheaper than here on the west coast making it worth the trip. I work with Emiglio and he made the car buying process very smooth. The only negative thing I can mention is the car financing department did not have the same numbers that we agreed upon but later that was corrected. The best employee working at Ford Cooley is hands down the manager Augusto who is great to work with and made this car buying experience a 5 star one . thanks Cooley Ford!
Apr 26, 2025
Nearest Junkyards to Clay Cooley Ford of Arlington
Website
