What clients say about Hopkins Wrecker Service in Nacogdoches (TX)
MAN!!! They turned a pretty crappy day into a blessing. My truck broke down on the way to work all day long I was sick to my stomach stressing on how to get it home. I called Hopkins and they told me it would be $100 flat I was floored. I could only think per mile, or something crazy but nope $100 flat.
Jessica was very nice on getting me the quote, and my locations to dispatch the Truck. Within Minutes Randy Boatman pulled up and had the truck loaded quickly. Very great conversation at pickup and drop off just in my opinion a good ol boy. Anyways I would strongly 💪 suggest using Hopkins towing for your towing needs Ol Betsy is Safe and home and didn't break the bank.
Our RV broke down and we needed and emergency tow. I called this place for a price and was put on hold for several minutes. When she came back she told me nobody was in the area, and when I told her I just needed a price she said she'd have to call her boss to ask. I have not received a call back and it has been 24 hours. Cannot recommend.
This is a shoutout to a wrecker service. Will deserve group they were call to Center TX because of my mess up and made my truck be disabled with in 30 min the service truck was there. The driver was professional and had a great attitude took my tractor trailer to Lufkin where he drop it at the gate at Kw because they were closed. Being it was late in the day I had no way to get to hotel the driver was there to drop me off on his way home. I just wanted to say thanks and if I’m in the area and need I will call them again.
Thanks Schuster Driver Mark.
DO NOT USE these people. They charged me 175.00 to go less than 20 miles. My son had been in a wreck and the charge should have been put on my bill at the body shop but they insisted my son pay at that moment and then charged a ridiculous fee! Hope you enjoy the money and the bad mouthing you’re going to get from me all over town!
If I could give 0 stars I would. This was by far the worst experience I’ve ever had with a towing company. I got into an accident and it was on the weekend, came on Monday (3 hours after they opened) and to my surprise my car is gone and no one cared to notify me!
Not to mention the attitude the front office had when I was trying to get help to find it. They could have cared less.
I just wanted to say what a wonderful company this is. I called several other wrecker services with no luck (8 hours out, we don't pick up on the highway, etc.) Stacy went above and beyond to set my mind at ease. My daughter was broken down on the side of the highway while going back to college and we are over 3 hours away. She assured me that they would get her, and her car picked up and get them where they needed to be.
They did this quickly and for a reasonable price.
Thank y'all so much for your help!!
They were a little pricey at $175 for only 3 miles but with that said extremely professional, great attitude and picked me up within 20 min. All in all great experience and would reccomend!
my name is mandy today i booked hopkins tow to move my truck and trailor from nacogdoches to shrevport la lone star group but the guy of hopkins moved our truck and trailor in th emiddle of agency.After that the lone star team called me to remove them from middle otherwise they will not lookuo my truck because parked the vehicles in the middle is trubled for everyone.They take us 1200 dollars and leave from that place and driver swichtd off his phone.Morover their service was very bad not recommded to anybody and 0star.
Excellent service. Timely. Was able to help me out in a jam. Picked my car up in Nacogdoches and took it to Tyler. Handled it with car. Dropped it off at the dealer after hours. Texted me with update once the job had been completed.
The lady who answered the phone was very rude. I called first asking for a ride to Shreveportshe said it was going to cost me 450 from mt enterprise where I was stranded, I then Decided it would be better to get towed to an hotel that was 20mins away! So I could sleep I’ve been driving for 4 hours! Well She kept telling me she can take to me to Shreveport or Sinner, I didn’t asked for those locations this time I was asking for an hotel! If she had charged me 150-200 I would of took it to get to an hotel I got three babies in the car who are hungry and you keep pushing me to go to Shreveport I’ve changed my mind! I told her never mind..I rather ride on my rim 20mins away before I give that troll my money.
After an hour of the driver saying he was on the way, I called to see where he was. I was informed they were in the middle of another job they went to do before me. Which would have been totally ok had they been professional and say so instead of leaving the impression they were coming.
I had a GREAT experience with Hopkins Wrecker Service! I called two other places and neither could help me, or it would be a very long wait for me to be helped, but the man at Hopkins said he could be right over within 30 min. And true to his word, his truck pulled up, got our 3/4 ton van loaded and he followed us to our house. Very nice people! Great service! And he took care in loading our van up to the truck. We had a great time talking while we were getting hooked up too! Very professional and very friendly. I hope I won't need wrecker service again, but if I do, I will call them. As far as prices, they were average like all the other wrecker services, but their customer service and fast pickup service is what makes it all worth while!
Broke down short of San Augustine at 9 pm on a Friday night! Got there within an hour and got to work loading us up and back to Nac. Very professional, highly recommended!
I got stuck stuck stuck in the mud in my 18 wheeler, the guys at Hokpkins are AMAZING!!! Professional,fast ,friendly, and VERY FAIR in pricing. THX GUYS!!!!
Rude employee- hung up on me after I was trying to figure out why one employee would have told me a price for a tow and then when the insurance company called she gave them another. When I called to find out why the price had gone up, the woman was very rude telling me I was wrong and then hung up on me.
My car broke down...and Matt Hopkins was there within 10 minutes to pick me up...he didn't hesitate...he loaded right up and then to make sure he didn't mess my car up...he called a flatbed wrecker to assist.... I would recommed this company to anyone.. They know their stuff...!!!!!! Very pleased!
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