First off this place has the worst customer service the truck driver. I don’t remember his name, but was rude impatient and had an attitude the whole time. I was simply trying to ask questions y’all have the worst service. I don’t recommend this for anyone.
Everyone at Tommy’s always goes above and beyond for their customers. Doesn’t matter what time or day or night, you can always depend on Tommy’s to help you when you’re in need!
My husband locked his keys in his car. I called around for about an hour trying to find a company that had a reasonable rate. Tommy's had the best by far and was very timely! Definitely recommend!
When they towed my truck here the driver didn't leave me his card. I had to find out where my truck was being towed to through the police report. People that I dealt with at their shop are very courteous. Overall I like the service they had provided.
I don’t think I’ve ever had a decent experience with a impound lot, But this place was quick fast and nice and also not as expensive as I’ve seen in the past with other lots.
Wrecker was super cool and showed up quick on a Sunday
Chris did an awesome job! He was very kind and jumped at the chance to help someone. Will definitely be calling them the next time a wrecker is needed.
I called for a tow and was surprised that they said they could meet me within 20 mins. Chris showed up and went above and beyond. Thank you Tommy's for the exceptional service and great turnaround time!
Picked up my SUV that was towed and noticed that the headlights were left on and now the light bulbs are out! Couldn't go into work because I get off when it is dark. So I had to go and purchase new bulbs. Already spent almost $300 to get my car out of town and then had to spend $45 more on headlights. When I called to mention what had happened Sean got smart with me and said we take pictures and your headlights were not shinning and your break lighta were low. We don't fix your car we just tow it. I said I understood just wanted them to be aware to not leave lights on because they were working and also the break lights either work or don't work lol
I broke down 5 miles from my house with my son so I called a few different tow services and the first 2 quoted me outrageous prices and 1 of them was going to take 2 hours to get to me and being that I’m a single mom I had to consider price/time so Tommy’s Wrecker Service was my 3rd and last call I had to make cause Chris gave me the best price and it only took him 20min to get to me :) Hopefully I won’t need anymore towing services anytime soon but if I do, Tommy’s will be my go to company.
So so grateful for this company for coming out in the middle of the night after calling several other wrecker services in the area! 10/10 thank you so much!
there price are awesome but the driver was really rude I would ask him something and he would ignore me I even asked him how he was doing and he never reply back
I CALLED AND ASKED FOR PRICE AND AVAILABILITY FOR A WRECKER TO PICK UP AT MY HOME AND TRANSPORT IT TO A BMW AUTO REPAIR LOCATION.. AFTER A HOUR AND A HALF, I GAVE UP AND WENT TO WORK. THE CAR WAS MY WIFE'S "GO TO LUNCH WITH THE GIRLS, TOP DOWN, LET YOUR HAIR BLOW IN THE BREEZE SPORTY CAR, AND NOT A MAIN MEANS OF TRANSPORTATION CAR. BUT STILL, A PHONE CALL TO SAY, WE'RE RUNNING LATE, WE HAD TROUBLE AND CAN'T TOW YOUR CAR TODAY OR WE JUST DON'T CARE, WOULD HAVE BEEN GOOD AND WOULD HAVE SHOWED THEY WERE RUNNING A BUSINESS WITH SOME CONCERN OF OTHER PEOPLE'S TIME. THEY WILL BE TAKEN OFF MY CHRISTMAS CARD LIST THIS YEAR. i CALLED BACK AFTER A COUPLE HOURS AND WAS ADVISED THEY THOUGHT SOMEONE WAS ON THE WAY.. AFTER A FEW MINUTES, AFTER I HUNG UP WITH TOMMY'S WRECKER SERVICE, I RECEIVED THE FIRST PHONE CALL "FROM" TOMMY'S WRECKER SERVICE ASKING IF I NEEDED A WRECKER. JUST GLAD IT WASN'T MY ONLY MEANS OF TRANSPORT.
Can only speak of my own experience. My son broke down on a bad part of I-45. Tommy's wrecker happened to be cruising by & towed the car, my son & his friends to a mall; parking lot just to get them off off the highway. He ran a quick diagnostic & felt the car & in conversation w/me needed to go to the closest Chevy dealer. Since we are AAA members I asked if he was a AAA provider & said he was not. He understood if I wanted to wait for AAA. I decided to let Tommy's wrecker tow the car (and my son & his friends ) to the Chevy dealer in Conroe, Tx. The wrecker driver then drove my son & his friends to a local pizza place to wait for my wife to drive from Houston to pick them up. I was stuck @ work. I am incredibly grateful to Tommy's wrecker driver who went above & beyond to help my son & his buddies.
Fast service! Great customer service!!!!! Friendly and affordable! Plus body labor and paint comes with a lifetime warranty!!! I highly recommend TOMMYS!!!!
Tommys is terrible it took 5 weeks to replace two doors and a fender not to mention the gentleman working the phone has a fowl language problem after I told him to stop cussing he continued
Worst bodyshop in conroe. Never would I ever recommend anyone to use them. The owner is a racist and he tries to solve his problems with violence. The receptionist is snarky and no one seems to have a clue that this is the 21st century and not the wild west. I would rate this 0 stars if that were an option.
Our truck was in their shop for over two months for a simple fix after they had said it would only be two weeks. Once we finally got out not even 10 days later out transmission went out which on their invoice had said that they had took out our transmission fluid and put new transmission fluid in, so when it went out we checked the fluid and it was bone dry they never put it back in our truck now that we have called them and confronted them about it they just say we don't care take us to court about it. I wouldn't use this shop they will just make it worse this shop is worthless and needs to be put out of business!!!
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