We are a family owned business established in 2008. With over 40 years of experience in automotive diagnostics, repairs, and maintenance.
We decided to go into business to provide reputable services for the Waco Community. We care about our customers and think of them as family. We want you to trust us. Know that when you bring your vehicle in for services it is being done right, and at a affordable rate. We are a honest business and take pride in what we do.
We go the extra mile for our customers by offering FREE pick up and delivery. We extend our services by honoring extended warranty contracts and we provide nation wide warranty for 24 months or 24,000 miles.
Located in downtown Waco close to shopping, restaurants, local businesses.
Hours not specified
What clients say about Perales Brothers Automotive in Waco (TX)
Went for oil change… gave me a ride to the gym while my vehicle was being serviced as well as picked me up . Great customer service … busy morning but wait wasn’t that long
I would not go any other place to have my Honda serviced. Perales Bros. is "top notch!" Chris and Alonzo and their staff, are all so professional, fair, and go above and beyond to help. I have gone to Perales Bros. for over 15 years and I am so glad I found them.
The best place in the USA to get your car serviced do you have a BMW or euro car in centex THIS IS THE PLACE my e39 wagon was perfect every time last time I used them was like 6years ago and I still think of them for auto repair they are the best across the USA look forward to sending them the bmw again!!!! Ive lived across the us and I know for a fact they haw the same standards as they did last I saw them Honesty!!!! 5 star
We have taken all of our cars to Perales brothers for several years. I appreciate their honesty and willingness to go above and beyond when trying to solve a problem with my car.
We love Perales Brothers! Their warranty on their work is the real deal. They redid some suspension work on my husband's subaru because something failed and we'd had it done less than a year previous.
I have a hard time giving a full five stars to anyone, and the reasons in this case are
A) they're so popular it usually takes at least 4 days to get in, and B) when the vehicle isn't in for routine maintenance, they call with details of what needs to be done pretty late in the day pm so usually it has to stay overnight. (Though in those cases, it probably would need to because of ordering parts)
Great little family shop in a very convenient downtown location - highly recommend!
Always a very positive experience! Alonzo and Chris consistently take the best care of all of our vehicles with fair pricing. I wouldn’t go to any other mechanic!
Perales Brothers always does a fantastic job of assessing the needs of my whole car and presenting options for fixing them all or just taking care of the issue I brought it in for. This most recent trip, I let them know we were leaving town and needed a quick turnaround on service and they were more than accommodating!
Perales Brothers have been working on all my cars I had for many years!! The staff greets you with a smile every time I visit!! They explained in good details about the situation your car may have diagnosed problems in I highly recommend Perales Brothers to my family and friends!!
I had an excellent experience at **Perales Brothers Automotive**! I walked in without an appointment, and they still managed to fit me in the same day. The wait time was surprisingly short, and the service was top-notch. The staff was friendly, professional, and made the process smooth and hassle-free. It's clear they genuinely care about their customers and go the extra mile to provide quality service. I highly recommend them for anyone looking for reliable and efficient auto care!
Great mechanics. Great customer service. Incredibly intelligent and understanding workers there. If I can't solve the problem they will. I only go to them and will continue to go to them
It is definitely a place you want to take your vehicle for repairs. They are honest and fair dealing with customers plus they have many years of experience in the automotive industry. I recommend them to everyone ! Thanks Vic .
It’s scary trying to find honest mechanics. After reading the reviews I decided to give them a try. They didn’t disappoint. They were kind and took the job serious in getting my car fixed. I especially appreciate their fair and clear price breakdown. If I have any other car issues, I’ll definitely go to these guys. I also don’t take it lightly that they gave me a ride home upon dropping my car off. They also honor veterans with a discount
We made it home! Thank you
Long story short, my wife and I thought we were stranded 7hrs away from home needing a new engine. We brought it to Chris and his team where they properly diagnosed the problem and got it fixed by the next day.
They were very communicative and knowledgeable. They even texted us a couple of days after to make sure we made it home safely!
They are very kind people, and always have a good attitude. My car was fixed very quickly for the amount of problems that it had. I 10/10 recommend this shop!
Great work.
Great customer service.
Easy to do business with.
I’ve lived in the Waco area for almost 18 years and have taken my vehicles to many shops. Most have done great work, but not like these guys. They are honest, fairly priced, and got our car finished in the promised time frame.
Would recommend them to anyone.
If you’re looking for an honest reliable knowledgeable professional auto repair shop, PERALES Brothers is the place to go. 0n 12/20/24, while driving on Loop 340, my 2015 Kia Soul with about 63,000 miles, cut out and I could feel tiny consistent engine “lurches”. Something wasn’t right! I drove it immediately to PERALES Brothers who had replaced my brakes two years prior. Alonzo got my car right in to be assessed. It was finally determined I needed a tune up with new spark plugs, etc. Due to the latest of the day, Alonzo had me bring my car back the next morning, which was Saturday and the shop is closed on Saturdays. Alonzo told me he was going to be there anyway working on some things. So, I had my car there by 9:00A and it was repaired by 2:00P. And it cost less than originally quoted! Alonzo was very personable, wonderful to work with and true to his word. Also, Gabby, at the front office was pleasant to talk with upon my initial visit. I highly recommend PERALES Brothers and will use them for any future car repairs. And, my car runs great!!!
There are few mechanics that can resolve an issue for you on the fly, spontaneously. One morning, my cars pulleys started squeaking on cold start to the point where I was worried my belt would snap.
I needed to drive 400 miles that day, so I brought my car to Perales, showed them the squeak, and with a part they had on hand — they immediately took my vehicle in and installed the part. Waited less than 30 minutes.
These guys do excellent work, plus they honor all their work with a 24,000 miles warranty. I will not take my vehicle anywhere else in Waco.
After getting a 2200$ estimate from Trinity Auto, my Uber driver recommended Perales Brothers. So I called to get a quote it was half the price so I had my 4 runner towed to Perales Brothers, it was the best decision I've ever made. They did an amazing job and there customer service was so on point great communication. My car was ready a day early and they even put a battery in my key fob for free. This is the best place to bring your car in Waco by far. Thank you guys so much you saved me 1200$ .
Subject: Feedback on Recent Service Experience
Dear Perales Brothers Automotive,
I am writing to express my appreciation for your outreach efforts to customers. Your commitment to customer service is commendable, and I have always valued the way you communicate with your clients.
However, I was disappointed with my recent experience. Despite ordering a specific part for my vehicle, it unfortunately did not fit. As a result, no work was performed, yet I was still charged for the service.
In contrast, I recently visited another automotive repair shop that faced a similar situation. They not only diagnosed the issue but also declined payment, recognizing that the problem required specialized dealership attention. This proactive approach to customer satisfaction is truly commendable.
While I understand the need to be compensated for time and effort, I believe that prioritizing customer satisfaction and building long-term relationships is equally important. It seems that other customers may be having similar experiences, which is unfortunate.
I hope that Perales Brothers Automotive will consider a customer-centric approach in the future. By focusing on building trust and providing exceptional service, you can continue to attract and retain loyal customers.
Thank you for your time and consideration.
Sincerely,
I had a great first experience at Perales Brothers. Super friendly staff and they were able to repair an issue on my 2015 Ford F150 that two other garages were unable to repair. I will be going back.
Amazing service and very accommodating even when I leave the wrong set of keys. The Perales Brothers always try and prioritize what needs to be done and what can wait, therefore trying to help me save money where I can. What I drive isn't sexy but it still runs thanks to Chris and the team at Perales Brothers.
They are the most amazing and helpful people. I am really touched by their honesty and friendliness. They are very good at their job too. I would recommended everyone to go to them for all your car needs.
I just have to share, I’m not much of a reviewer person, sure I look at reviews but I don’t leave them myself. But after the amazing service we had today at Perales Brothers Automotive I need to leave one!
We were on our way through Waco and our car started dying on the highway. Somehow by the grace of god we were able to limp off the highway and found our way to Perales Brothers. They were VERY honest and took a look at our car diagnosed and had it fixed within a couple of hours and we were able to go on our way to enjoy our 4th of July weekend.
THANK YOU SO MUCH!
Took my ‘66 Ford F100 to Perales Brothers for Toe Adjustment about 3 weeks ago. Their customer service from my original call to finish was amazing. Very nice shop owned and ran by Chris and his brother. Greatly appreciate the great service and experience Chris! Gabriela in the front desk was very very nice as well and on top of every detail.
Great experience and amazing communication! They fit me in and got my car fixed within two days. They had great communication throughout the entire process of explaining what is going on with my car, what my options were, and pricing for everything. They were very thorough and I felt like they truly cared about my service. Also, they have a student discount which was extremely helpful!
Perales Brothers came highly recommended from some friends in Waco, and they did not disappoint! Immediately I felt seen and welcomed by Alonso and Chris when I dropped my car off. They listened to my concerns, kept me updated throughout the repair process, and finished as quickly as they could, knowing I was struggling to get around without a car. I trust them and have already shared their info with other friends…which is huge considering all the past times I’ve had mechanics try to take advantage of me. I definitely will continue to use Perales Brothers as long as I live in Waco!
I have been to the Perales Brothers Automotive shop numerous times and never had a bad experience. From scheduling the appointment, working with you to plan the services, to picking up the car they are helpful every step of the way. Their services are the best prices in town and they make you feel like family. Could not recommend this place more!
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