BYOT Auto Parts in Waco, TX JunkYard in Elm Mott (TX)

Honest review things were roughish, but when it came to correcting the incident, I have to say wow one of the best customer service moments I have had! The store manager called me personally and promptly. He listened even when I did cut in. Very calm and understanding, You can definitely tell he is trying to turn around the reputation. He went in on a Saturday when he was off work. Then he personally came and made things right. I would say it's a pretty busy place, and sometimes it may not get handled as quickly as mine hiccup did. That's to be expected. It's a good suzed business and may be handled in a different manner i.e. over the phone, off to the side, or in the office buy after my interaction. If there is a legitimate problem, im pretty positive a common ground can be found to sort it out. I didn't expect him to go so far out of his way to make an impact on one customer. Quite frankly, I'm impressed, and I look forward to getting parts I need as they trickle in, as well as keeping my eye on the rejuvenated lot. I did like the prices online. After my aunt had called and found the place for me, I was already mapping out and filing future repairs for the many injuries on several of my vehicles. He definitely takes pride in his work and takes his job seriously! Thank you again, Paul!

To the people that looked at this car you dodged a bullet. I purchased this car today and it broke down halfway home now I’m waiting on tow king to pick it up and take it to my house. Never buy a car from the Junkyard it’s in the name JUNK!!! Now I either gotta fix it or sale it back to them for less than I paid for it almost 4000 wasted😡they don’t need to sale cars and I’m sure I’m not the only one messed over by one of their cars. There was an suv a BMW x3 it was a bad vehicle too and no good after I passed on it I should have just left and looked else where. They really should stop trying to sale these cars taking people money when they don’t know anything about them. But I will talk to a lawyer to see if there is anything they can do cause that’s so wrong. Or at least let me trade it back for another one about the same price that actually going to get me where I need to go.

This place is really up front and honest, fair prices and honest answers. They will give you an out the door price without a problem. Nice employees, and a great business!

These guys were all so kind and did the most to help me out!! Two of them individually took me around the lot on a golf cart to try and find one measly 16” rim. This is the place to go for car parts! 👏🏼👏🏼

I bought a car two days ago. They told me that the only thing wrong with it is, there’s 12 sensors that are messed up. That’s it. Turns out they sold me a car that has no brake pad on the rear passenger side to the point where I had to buy a brake rotor, brake pads, and a brake caliper. Also cylinder 6 spark plug and ignition coil I had to buy. And there is also 6 sensors that are messed up. How ridiculous to lie and willingly sell a call that could’ve ended my life. How dangerous is that? The brakes could’ve went out and I could’ve died. That’s how serious this is. How can you sleep at night knowing you do this to customers. I knew I wasn’t buying a brand new car but are you serious.

It’s been a long time since I’ve stopped by to see what’s available , so I will stop by today and see if I can get a good deal for my 2014 F150 wheels and tires that are in Great shape.

Excellent phone customer service, Jamie! If it weren't for you, I would have picked the wrong part. These folks are here to help and they know their cars, I. E., they know what is inventoried and which part is available. Unfortunately, we weren't able to find the part I needed, but it is good to know there is a place we can go for parts that isn't in the business of ripping off their customers. You guys are the best!

Back in my younger days when I used to frequent scrapyards. Quiet often for parts they were never done the way this one is Done all the cars are setting up on rims, You can open the doors on the car. Walk all the way around the car. Crawl under the car. All was complete freedom. The yard is made of gravel, so there's no muddy spots. A true paradise for automotive parts Hunters. I was truly impressed will definitely be visiting them again in the future. And prices are reasonably cheap. Cars there do not look like they need to be in the junkyard. They are in that good condition.

Paul is very professional and his crew are very courteous and nice people will work with you 👍 in anyway they can

This is a recycle center that is the fastest growing in the area with great customer service, competitive prices and updated inventory systems. Try them and you will be happier than you think.

Had great experience with BYOT Waco/was able to meet Paul,the manager,which he been over backwards to help me,highly recommend

I would like to commend the new director Paul. I had an issue at this location and he was super quick to fix my issue and make sure that I was satisfied and was super professional. He was great and I hope to do business with him again

Have bought car parts and tires here and always good. Just bought a car from here and so far except for a few minor parts it is a good vehicle

We found the parts we needed. Well we were gonna buy all them but your cashier had a piss poor attitude and argued with us about the price even though we showed him the part in hand and it listed on your website. He was very abrasive and stated it's a highly sought after part so he stated it increases a total of 140 dollar increase. Ridiculous your cashier is disrespectful and arrogant person. Further more I won't be back because my vehicle tire size is hard to find so he gonna up the price on that. What a joke. Won't be back to your location.

Great place to get parts at a very low place. Friendly staff and very helpful. The strut that's straight is the one that I got from BYOT.

These people are awesome! We brought a vehicle from them yesterday. I have to say they went above and beyond for us. Jamie was amazing and she has definitely made where we will go there first before any where else. My husband and I highly recommend this place!

Dustin came out to me first thing in the morning. He was very friendly, worked quickly and help me out a whole lot getting this car out of here... 5 Stars, 12/10.... highly recommend

Absolutely scammers don’t buy a car from these people they buy them for 150 and then sell them for 2 and 3 thousand

My gf and I had been trying to find a way to get our two year old some presents and pay some bills for the holidays. Thankfully, Eric, came out and worked his magic! We had a Toyota matrix parked between two cars and in a really small parking lot and he managed to do some ABSOLUTE MAGIC to finagle that thing out. Also took our sonata and definitely helped us out for the holidays. This man is a true testament to humanity. I wish more people in the work force had the type of compassion and empathy he has. The higher ups should model all employees after him.

My personal Zen place. I always find what I need at great prices. Even for old cars. The service is top notch and the place is well organized, so it's easy to find the cars you're looking for. Inventory can be checked online.

Such a great u pull it your self company. The Waco location has a wide range of vehicles for sale or to pull parts for your own vehicle. Quality used car dealership as well. Loved the customer service 😊

Don't believe them when they say they'll give you the best price for your vehicle. Got told on the phone based off my info that my estimate would be at least around $600. Guy came to my house and had a very hostile attitude from the start. I mentioned I was friends with a guy he'd bought a car from and he immediately got more agitated because my friend, in the guy's words, was "uncooperative." Ended up telling me my car wasn't worth more than $250 and wouldn't let me get a word in edgewise when I tried to point out his math was incorrect.

Eric Pafford Sr. called me ahead of time to give me his estimated time of arrival (ETA). He arrived within that time frame and was professional, friendly, and efficient. Eric went over the details about my vehicle and the pricing. I definitely recommend their services!

Good, clean place to go for auto parts. Good prices too

Absolutely unscrupulous business tactics. Avoid this place 100%. Here's a thought: If your vehicle is worth $2000 and this place offers you $300 for it, just donate it to the Humane Society and get a receipt for $2,000 and then you could write that off your taxes and get back five or six hundred dollars. Here's another thought: Just let it go to auction so at least this horrible almost criminally run place, won't get your car for peanuts. They will have to compete with other bidders and the price will be higher for them regardless. If you do business with this badly run and mismanaged outfit, I guarantee you will be sorry.

Great yard with great prices and friendly staff

Love this place! The staff is super knowledgeable and can help point you in the right direction. We usually find more than expected and have never left empty handed. I enjoy looking at some of the older or more obscure vehicles on the lot...never know what you're gonna find there when you're not lookin for it. Would definitely recommend checking their inventory to make sure they have the comparable make/models you're looking for before heading out there. Oh and don't forget your tools!