What clients say about Buster Paint & Body in Forney (TX)
I hit a huge pothole and bent 2 wheels and both tires went flat. Called Buster, and he was there in 10 minutes at the end of a work day. Great customer service and great people. Love the small town hospitality. Thank you guys so much! 🙏🏼😊
Please don’t use this shop. I asked receptionist was there someone here to give me an estimate for a bumper,one of the men in the reception area started answering that no one was here to do the estimate. And that they didn’t know when he was going to come back there’s two of them . I asked the girl upfront since I wasn’t sure who I was talking to , when would be a good time to come back she said to come back tomorrow because the two guys that do the estimate aren’t here and there was an older lady behind her who answered “ yeah well if they’re here, they can do the estimate, but they’re not here if they ever come back, they can do the estimate” I was very confused by what was going on I’m assuming this is a family business. I will say I did not feel like I was wanted or welcome there and their attitudes were horrible. I’m not sure if they were racist or not but I just did not feel like I was welcome there. And from the reviews, it seems like they might be a little racist.
Worst shop ever avoid this place at all costs i got in a accident and my car got towed by this trash company without my consent after the cops give me a ticket already and then i go the very next day to the shop and they say they are closed an hour before they actually are so i have to come back and waste my time and gas driving back the next morning only to hear they are charging me $900+ just to get my vehicle back LOL for holding it only 2 days plus it is recked and needs to be fixed still worst place ive even been to and they are very rude and unprofessional not to mention racist ofc that being said them charging more than the car was worth and we bought for is outrageous they are crazing if they think i am paying that these people just take advantage of people who just got in accidents cus the city pays them and works together with the cops smh how typical its all for the money they dont care about helping people so i just let them keep it they are not getting a single penny from me!! terrible business
This place is beyond friendly and reasonably priced for their towing services.
My struggle of life has been real and rough this week. I had to have a truck towed because of engine failure. It originally happened Wednesday 12/04/2024 last week with all the bad weather. When I called that evening they were super nice and up front about the weather and their work load and said they couldn’t run the call.
Once I had the truck back to Forney I called them again 12/06/24 to tow to an auto shop. Again I’m talking to different people and super friendly answering a ton of questions since truck wasn’t running. Anyway they even talked to me about the local car shops and I’m crazy happy with their recommendation. I’ve used this company a few times and has ALAWAYS been their level of service. I totally recommend this company.
When I went to get my things out! I am black. Older white man block my exit, ask what I am doing here, explain getting my things very irate, stated I am not to be here without someone here. Who told you to come. I told him they gave me the address. I said , I am not stealing anything, is that why you block me in. This was a terrible experience at my age, and still sick and hurting. Finally he talk with someone, never apologizing for his unprofessional behavior. The Staff is excellent.
These people are incredible. I just want to give a big thanks to everyone who helped me out when I got stranded on the side of Interstate 20 on my way to Fort Worth on 7-9-24. Big thanks to Kara who helped me during the early morning hours. Making sure that I was safe while making the situation less stressful. Big thanks to the tow truck driver who towed my vehicle back to their shop. Very professional and friendly atmosphere. Big thanks to Wes for working on my vehicle and getting me back on the road. Everyone there are so friendly. You can definitely feel that they are a family own business on how they treat their customers so well. They go out of their way to make sure the job gets done right. They are very reasonable with their repairs and won't charge you an arm and a leg just knowing you're not a local. Wes even pointed out to me some things on my vehicle that were not done right while doing the repairs. I will most definitely will be going back to get those items addressed. I highly recommend them to anyone. From towing services to repairs, give them a call. You will be glad that you did.
After being closed in the weekend as a towing company, these guys will not answer the phone during business hours, leaving you with accruing fees for non communication
THIS SHOP IS CROOK!!!! Owners don’t seem to care about their customers. They throw you off like a piece of paper. VERY RUDE AND IGNORANT. I’m still trying to process in my head how this business is still running after all the negative reviews and experiences I’ve had with them. SOMEONE NEEDS TO SHUT THIS PLACE DOWN!! Ridiculous how ignorant people can be specially coming from a business
This place is a joke!! I was involved on a car accident & busters showed up at the scene & towed my vehicle to their location. They charged me $870.00 just in services and storage fees for 2 days. The guy at the front desk has psychological issues and gets aggressive if you are not his color. He thinks he’s tough, he wanted to fight me & kicked me and my pregnant wife out his property after charging me the $870 & did not provide me with the location of the vehicle. I had to call Forney PD to get him to give me the location of the vehicle. Police didn’t do anything in regards to the aggression of the guy when they showed up for the same reason that buster’s provides services for Forney PD, and the PD has their back. Police also told me to leave the property after going through all the horrific services provided by these uncivilized folks. All they do is take your money, lie and racially discriminate people. AVOID GOING HERE TO SAVE YOURSELF FROM HEADACHES. Police won’t do anything to the guy who serves the office this is not a safe place for public. This place needs to be shut down. COMPLETE DISASTER WITH THESE FOLKS!!
Visited their shop as a walk-in three times to get an estimate to have my vehicle repainted. The third time someone took pictures of my vehicle and said someone would get back to me. As of of the time of this review it's been six months and no one has gotten back to me.
I guess they make enough money from their government contracts (Forney PD, Kaufman Co. Sheriff, etc) to not need any more business.
I would give them zero stars if I could. We got in a car accident (not our fault guy turned left in front of us) on 4/8/2023. The police called these guys to tow our car (again nobody we would have used). We got a bill from them for $675 plus $50 for a handwritten bill plus $20 a day that it's there. They towed the car 3.2 miles.
How horrible must you be to take advantage of people in a car accident? I didn't think people really did this but Buster's showed me their ugly side. Under no circumstance should you ever use these people to tow your car. Shut them down.
I was contacted by Charles Buster's family to perform electrical work.
Stiffed me thousands of dollars.
Wouldn't recommend due to lack of professionalism.
Gotta love supporting local businesses!!I challenged them to make my brand new door that I dented look better. They delivered at a pretty reasonable rate. Wes is super nice, he got a guy to do a paint less dent repair which saved me a whole bunch of money and higher insurance rates. I didn’t get the man’s name that did the work, but I’m happy with the job.
Class act people. You hear a lot of negative stuff about towing companies, but these guys are pure class. They were responsive, did what they said they would do, and did it quick. Andrew helped me get my stuff out of my truck today after it got hit and was in the lot. A very friendly person and as professional as it gets. Thank you from Sharp Total Lawncare.
I have only used their towing service two or three times but every time I have the drivers have been professional, office staff help, all around a great experience. I have seen their body work and they do top notch repairs too.
West was terrific to deal with. Brought my car in on Monday morning and the work was completed by Friday at noon as promised. The quality of the work was excellent and it came in at the exact quote. The price for the work was fair and significantly less than I was quoted elsewhere in Forney. Highly recommend see Wes if you need work done on your vehicle.
Words cannot describe how wonderful these folks are with their professionalism and kind-heartedness! My SUV completely stopped (had fumes coming from the hood) at the intersection on FM 548 and Devonshire. The tow guy (I never got his name..oops), was so nice and towed my SUV to Kwik Kar! When I went into the office at Buster's the whole staff was so understanding and courteous!
Seriously awesome. Our car broke down about a mile away from this shop and they were very fast to get to us and tow the car to the shop. Had it fixed in right about an hour and on our way. All very kind and honest people. Soooo glad we called them!
I broke down at a very inconvenient place and busters was fast to help. Even the police that stopped to help said that busters was the fastest to respond.
This has to be the worst place ever. Took my truck in to get some scratches buffed and then painted. After 3 days they said it was finished. After getting home I saw the scratches was still there. They didn't even paint it only buffed it, kept calling and the owner said the guy is on vacation and will talk to him about it when he gets back. Ok after he got back we called a few times because they would never call you back like they tell you they will. But when we did call they would always say they will get back to you, they are just so busy. Finally after a month they took my truck in. We dropped it off Sunday and on Wed they called and said it will be ready after 6:00. When we got there at 6:30 they was wiping it down said it will be ready in a few hours. We decided not to rush him so we called to say we will pick up next day. We get a call the next day to say they thought we was picking up that night and locked keys in it. Wanted us to bring key because he needed inside to clean by door. We was at work and took the key in that evening and put in lock box. Here it is Friday and when we picked up truck compound was still all over it. What a mess. And the ones you talk to up there never know anything.
Who knows if paint job was any good, can't see it because of all the compound or whatever it is was left all over it. Not sure how a place can stay in business treating their customers like this.
Would not recommend them to anyone
Very disappointed in service. Vehicle picked up from accident site 148 and 1641 on 7-6-14pm and taken to Buster Automotive (7.4 miles). Called Buster's 7-7-14 for towing amount and to price having car towed to another destination. Price was too high - made arrangements to pick up car with our own trailer 7-8-14. After arriving at Buster's we were told key had been lost. Took Buster's a spare key, paid invoice of $305 and received paid invoice and separate invoice stating 'lost key' will replace key and program and tow car to body shop for no charge to Auto Body Specialist 902 N. 1st #103 Garland, Texas on 7-9-14. Called Buster's 7-9-14pm for delivery status-male answered and said he didn't normally work in the office and everyone was at lunch and asked that I call back in 30 minutes. I called back in 45 minutes and same male said if I was told car would be delivered that day then it will be delivered and his brother was out on a wreck. I left my name and number for a call back but never received one. The evening of 7-10-14 insurance adjuster showed up to the delivery destination site and car still had not been delivered. I called Buster's and asked who I was speaking with and he said 'Buster'. I told him I was looking for the whereabouts of the vehicle and he said it will be delivered in the morning. I said we have been waiting for delivery for 2 damn days and he said mam don't cuss me as I'm trying to tell him the insurance adjuster has shown up at location-but he hung up on me before I could finish. I called Forney Police department at 6:30 pm and spoke with officer Stewart - officer Stewart called Buster's and was told key was being made and car would be delivered to destination. Car was finally delivered sometime between 7-10-14pm / 7-11-14am.
The guys at Buster Auto are wonderful caring family men. The person that had the bad experience most likely wrote his review under duress. Yes, Buster is a volunteer fireman, for the City of Forney, no one should be knocked for volunteerism, especially not firefighters, they put their lives on the line for all of us. Buster was the City's contracted tow truck driver BEFORE he decided to volunteer for the FD. He was already picking up the cars at the accidents, and decided he wanted to do more for the community, so he took the time out of his own life to become a fireman. I am sure that can be misconstrued as "ambulance chasing" to some, but when you are the contracted towing company for the City, it makes it hard to deny your public obligation to remove the cars that are blocking traffic flow. There are times that Buster is called out to an accident and he performs his duties as a fireman, before he ever considers his duties to move a car. I have seen him at accidents for hours, and the car still sitting there. He gives as much time as needed before he tows a car, he even will wait for another family member to come and remove the car. But if the accident has been cleared by the police, and they are leaving the scene, he has no choice but to tow the car. The guys at Busters have always been friendly and reasonable with their prices. They come out quickly, and that can be important when children are involved, the longer a car sits on the road, the more dangerous it is for everyone. Sometimes the first responder to an accident scene is the towing company, it gives me comfort knowing mine may be able to save my life if he ever had to.
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