Bought a chainsaw from them months ago, the chainsaw got stolen so I called them to pull the receipt and serial number to report it stolen and they told me “we just can’t seem to find it in our system and I guess we forgot to document the serial number of the sale.” SO… I can’t even report a ms391 stolen because Mott’s can’t even do their job correctly. Very unprofessional. So now I’m just out almost $1,000 because they’re unorganized and unprofessional. All they could do was say “I’m sorry, best of luck to you” even thought it’s LITERALLY their job to keep track of the serial numbers and the registration on the saws… they’ll NEVER get another dime out of me. I’ll drive the extra mileage to avoid this Mott’s. As a matter of fact. They even told me they forgot to register my chainsaw at the time of sell to STIHL
You will not anywhere in America find a more knowledgeable and or helpful group of people. I have walked in there with parts in my hand not knowing what to do and they always find a way to help. I will always check with them before continuing my search for whatever I'm looking for. Mr. Richard is the best, ask for him
As a Kountze dweller, we love Mott’s supply. Staff is always really friendly and willing to help anytime it’s needed. In my line of work I usually visit at least once a day, so these people are pretty much family friends at this point! You will almost always find what you need here.
Can’t go wrong going here to get nearly anything. No matter the problem they will help you figure out a solution in the nicest way I’ve ever experienced. Richard is so extremely helpful, as is the whole staff!
Always fully stocked, and great customer service. If part tool or any other item is not in store they will gladly help you try to locate it if you only ask.
The Carquest Auto parts store in Kountze, Texas
was a handy stop to pick up the oil & filter for my most recent oil change in my truck.
They had the items I needed & the price was in line with some of their competitors.
The young lady who waited on me at the counter was knowledgeable and new where specific items were located in the store.
She was also friendly & personable.
Richard at Mott's here in Kountze is so knowledgeable and kind. He has never failed to helped me with any problem I have . Use them all the time and they have been here for years
I love them! The staff is extremely helpful and polite! If they don't have it in stock, they can 95% of the time order it for you. The store is nest, clean and well organized. Not that you need to go any further than the counter though! Tell 'em what your looking for or need and they're back in a flash with the best deal for you. I also like that they are respectful and don't roll their eyes if you don't know what type of oil is needed for your husband's truck! They will continue getting our business and referrals to friends and family. Thanks guys and gals, great job!
Never seem to have what you need. Employee's were not wearing masks for Covid safety. I don't go here unless I absolutely have to. They do have propane but it is real expensive. Over $3.00 dollars a gallon.
Excellent customer service, you always feel like you are the only person in the store with the attention you receive. Will definitely be purchasing here again and again
I broke a pipe under the kitchen sink, it was like 5:25 pm.. I called and told them I needed help getting this pipe and asked if they would wait for me, I live about 7-9 minutes away!! I needed it desperately,... they were there and helped me figure out the part needed and how it would go back in place., they were also helping a couple traveling with a travel trailer and had something wrong.. Motts met both of our needs with smiles and courteous service. Wonderful guys in there who are knowledgeable and will go the extra "mile r minutes!" to help.. I'll be using them every chance I get.. Thanks Motts!!!
They are all great people and will help you in any way they can. If they dont have it the will find it for you. Keep up the good work and thanks for all the years of help!
Extremely helpful and kind even through away my trash for me. I'm happy to know there are still kind hard working positive people in the world. Thanks for the positive experience and I will return.
Very impressive service and availability of parts!!
I needed a very specific deck belt for my Toro Zero-turn mower. The belt was immediately available!!
I like this place because when I go in they're extremely helpful with outstanding customer service I could not ask for better service I know the people in there by name and they're just good folks and the main reason I rank this at five star is because they're very knowledgeable people and they help me out tremendously
Took a Sthil trimmer in for sluggish performance and they put it back to perfect running condition. Said it was a clogged up muffler. Won't say what I paid, let's just say they won me over. Will buy all future Sthil products here! Treat the customer right and they will return.
Friendly staff working here. Always willing to help if you cannot find what your looking for. I praise how friendly the people working here. Super friendly. Highly recommend this place for your parts need.
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