Alberts Towing & Transport in
Kilgore (TX)

Nick with Albert’s has come to my rescue twice now. Super friendly and efficient. He’s the reason I’ll keep calling. Prices are fair customer service with Nick was excellent.

Nick was amazing and had us off the road in no time and super nice definitely will be my new tow guy from now on

We needed a truck moved a certain time and This place made that happen! The owner Albert and his wife was kind and very responsive and reasonably priced. "Q" our driver was kind and knew his business well. We will definitely use them in the future! Thank you Alberts!

As a company we have used Albert's twice. Both times we have all been extremely satisfied with their response time, professionalism and prices. Our most recent interaction, lifting and transporting two large fuel tanks, took a team from Albert's. Everyone showed up when they said they would. They were all dressed in clean, nice-looking uniforms, and conducted themselves professionally the entire time. I highly recommend Albert's Towing & Transport.

They went above and beyond to help. Thank you for your kindness and helping me. You truly did not have to do what you did. I really appericate it. If you need towing services Alberts Towing & Transport is the BEST choice

I would not call anyone else other than Albert. I was on Highway 80 in the middle of the Median and they were very responsive and quick A+ service if you ask me. If he tells you a price, you can best believe it’s probably the lowest!

Just called for a quote. The gentleman responded with an amount that was lower than the other local companies. Plus I called close to 8:00 pm. I just wanted leave a review to let y'all know that even just a short phone conversation can make you feel secure in which tow company to use. I will use this company if my car doesn't crank!

For the past 5 years probably more, 2 different businesses Alberts Towing has been my go too tow company. Every customer that calls needing a tow I send them to Alberts. He’s towed so many of my customers and my cars, now add my nanny’s car. HUGE THANK YOU to Albert and his team for always showing up to get the job done! 💙🧡

After losing the transmission in my truck, they came and towed my truck and camper. Allowed me to stay until I had a ride come get me and came back after hours to let my father in to pick up the truck and assisted loading it up onto the trailer. Great customer service.

We had a good experience today with Alberts Towing! They were friendly, professional and very helpful! The driver Steve was super nice and patient! We will be using them again!

Robbie was so so helpful, even called the dealership to figure out how to override the gearshift system to get the car into neutral so it could be towed. The tow truck driver was incredible as well! Amazing customer service at a great price! ♥️

Prompt response on my flat tire. Brian was very courteous and quickly made the change. He also advised me to replace the tire as soon as possible for my safety. They definitely will be my go to for future roadside assistance.

After conducting a few price comparison between Albert's Towing and other competitors, Albert's had the best price hands down! Robbie, the dispatcher, was very polite, professional and proficient in coordinating the pick up according to my time request. She also set the expectations as to what to expect prior to pick up as well as upon arrival. Phillip, the driver, was also professional, polite and his skills were impressive. The car wouldn't go into neutral and it took him all of 3 minutes or less to resolve that by taking the cupholder out and doing whatever he did. The whole process was super smooth and I highly recommend this company.

Phillip was absolutely the best. My sister and I had a blowout traveling from Louisiana back to Texas and this towing company showed exemplary customer service. I can’t remember the young lady’s name who assisted Phillip with the call, but she was so caring. She and Phillip made sure my sister and I got to a hotel safe and sound to spend the night. I recommend this company to anyone in the Longview area. To the lady in 7 eleven off exit 599, thank you for recommending this company. Deshun Jackson

Albert, the owner took my info and was very professional. His tow driver, Billy was also very professional. The cost to tow was $50 more than the last tow company that I used in Nov 2023, at about the same distance. It is possible I was given a "Friends and Family Discount" with my last tow company though! Overall, I think Albert's is pretty comparable. I would definitely recommend.

We used Albert's Towing twice in the last week and both times they exceeded our expectations. Billy was our driver and Ronnie was our dispatcher both times. They went above and beyond to make sure we knew exactly what was going on and helped me remain calm in a frustrating situation. They helped us make the best out of a bad situation. We will 100% recommend this service to anyone.

I needed help on a Sunday and Alberts Towing was there in 30 minutes. They worked hard in the heat to do what needed to be done. I appreciate they even had the police come out to make sure everyone was safe while the tow truck was working. They were very kind and helpful. Philip did an excellent job and made sure to double check everything he was doing. They were great and very professional!

Billy was Awesome, and friendly! He was dispatched to pick me up as I was on the phone with them! He was also very careful in strapping my vehicle securely, and made sure everything was correctly done. Highly recommend their business!

Exceptional Service from Alberts Towing. A Lifesaver in Vehicle Emergencies I recently had the misfortune of experiencing car trouble on the highway, but thanks to the exceptional service provided by Alberts Towing, what could have been a stressful situation turned into a smooth experience. From the moment I called their dispatch, their professionalism and efficiency were evident. The dispatcher was attentive and understanding, quickly arranging for a tow truck to be dispatched to my location. Despite being in a rush, the driver (Will) arrived promptly and was incredibly courteous and helpful. He wasted no time in assessing the situation and securing my vehicle for transport to the service shop. Throughout the entire process, the driver ensured that I was informed and comfortable, offering reassurance and answering any questions I had. Once at the service shop, he even helped coordinate with the staff to ensure a seamless handoff. Overall, I cannot express enough gratitude for the outstanding service provided by Alberts Towing. They turned what could have been a nightmare into a mere inconvenience, and I would highly recommend their services to anyone in need of towing assistance. Thank you, Alberts Towing, for your professionalism, efficiency, and above all, your dedication to customer satisfaction.

Top of the line service. I have never experienced such a seamless smooth towing experience. Thank you Will and Billy for making everything so easy and going above and beyond for me.....And I had to have them tow me twice within 24 hours... with no issues or hassles....exceptional secretary Robbie gave excellent customer service. During this hard time they have been nothing but a blessing to me. Very kind calm helpful people. Just good people. I Will never use anyone else.

Albert's has towed several of my vehicles over the years. Everyone from office staff to drivers are very professional and courteous. I have had a couple wrecked vehicles picked up by them and all of my personal things were collected and stored in a way the wouldn't be ruined by the weather. Albert's Towing is always on time, careful with your vehicle, and will take care of any towing needs you have. I would give them a 10 star rating if I could. Thank you Albert's Towing for being there when I needed you.

2/20/24 Mr Will took care of me again and did a great job! Will was very curtious and professional to me and the owners of the business that i was towed from. Thank you again sir! We will be using Alberts towing when needed. 2/12/24 I am very pleased with Mr Will's professionalism and Alberts towing. I had a 10/10 experience and recommend them to anyone in the area. I woke up Saturday morning expecting to start my 2004 F250 crew flatbed and go to work. Unfortunately, i experienced engine trouble, after discovering my truck was not moving on its own power. My friend, Mr Ingram referred Alberts towing, and East Texas Fuel Injection to help me solve my problem. I called Alberts Towing, a friendly woman named Robbie answered and gave me a very affordable quote, we organized a pickup for 7am Monday morning. Mr Will the driver called 10 mins in advance and arrived on time in a very nicely kept towing rig. Mr Will was respectful, patient and profesional, he loaded my truck without issue, and unloaded it at ETFI without issue. I am very grateful we have such a proffesional towing service in the area that takes great care of its customers. Thank you Alberts Towing!

Albert got me taken care of this weekend…my truck got stranded in Houston and he went immediately to pick it up. He also didn’t kick me while I was down on the bill which I really appreciate. Albert is the man - call him if you need a tow.

A+ in my book. Very nice driver. We had to ride with him. Was really anxious about it, but he was a very sweet Young man. We were laugh and cutting up before we got home. Truck broke down while shopping in Longview he came to the rescue and took us and the truck to our home. Thank you.

This is the second time I have had to get my car towed only the police called Albert's because I was in an accident and my car is totaled because someone darted out in front of me. I went to get my stuff out of my car today and the people that work there are so compassionate and the lady answered my questions and really made things clearer for me. The guy that actually towed my car pulled in the back and remembered the accident from the day before. To a lot of people this may not be a big deal but it is to me and I thank all of the people at Albert's for being so nice to me as I'm looking at my totaled car...❤️

Billy called me prior to his arrival, he was very professional, and delivered my vehicle fast and safe. I also have to mention that in this economy and inflation Albert's Towing prices are pretty good. I will use them again if needed.

Another great experience with Alberts! Thanks guys! The agent that booked everything, Courtney, was fantastic and Salvador was very helpful and made quick work of everything. I’ve used them before and I’ll continue using them every time I need a tow. Thanks for making an already tough day a lot easier. Cheers!