AAA sent me a tow truck to where I was broke down about 30 miles north of Pampa, Tx. The driver was great. He was careful with my car, friendly and very professional. Being from Az, I had no choice but to have them fix it. I was completely at their mercy. But these folks just took care of me. They fixed the car, charged me a price that was absolutely fair, and got me back on the road in just a couple of hours. These are great people, and I highly recommend them.
James was a lifesaver! Got stranded on the side of the road with a flat on the motorcycle and he got to us very quickly. Big shout out to James for getting us and the bike to Harley for us!
James your driver is an amazingly great person. My husband and I were stranded in Shamrosck Texas We had gone thru a 1 1/2 day ordeal with a car rental James took us to a rental place in Amarillo and made sure we were cared for to the end. We are both in our70s and my husband is sick wick Parkinson’s. James was very nice and concerned. He helped him in and out of the truck
Again. James is a wonderful person and an amazing employee. James we wish you the best in life
I locked my keys in my car and Douthits sent Angel to unlock it. He showed up quickly, got my doors unlocked and sent me on my way! If this ever happens again, I’ll request Angel every time because he was so nice and any one would be lucky to have him there to help!! Thank you, Angel for saving the day!
I'm disabled & my car wouldn't start or hold a charge. They towed my car & when fixed, sent some1 to pick me up (my neighbors at work & no family local). They even put air in my tires.
Mostly, they cut me a break cuz I paid 4 a jump on Sunday, had to have a flatbed tow. They fit me in & took care of my car respectfully. 100% will always use them 4 every service.
Angel was a lifesaver! I accidentally locked my keys and phone in my car, and they went above and beyond to help me get them out. They were quick, professional, and super kind throughout the whole process. I honestly don’t know what I would’ve done without their help. If you ever need assistance, Angel is definitely the person to call! Highly recommend!
James was great, He was prompt, efficient, and extremely friendly. James went out of his way to help charge our phones and get us water. I highly recommend this business to all. They employ top notch people of the highest quality. Thanks again James. God bless
Great service Angel! He came to our hotel and got our tire fixed and put back on quick! Its great to see this business still operating in our hometown.
Called in because i had a flat tire at my apartment complex. Talked to Cindy and she helped me out! Angel came out to fix my flat tire and got it all situated in a timely manner. The people at Bob Douthit Auto are all so kind and understanding and always a pleasure to work with. They've truly got some employees who care! Will definitely be a repeate customer ♡♡♡
Angel arrived quickly and got our vehicle started for us. Although we hope our vehicle won’t die in the future, we would happily use this company again if the need arose.
Don't go here for alignments. They'll lie about stuff that's not broke, and try and rip you off. Took it somewhere else for a second opinion, and was a cambolt that was on backwards. In all we just have to pay $150 for that AND the alignment. Whereas Douthit wanted us to pay them $900. Douthit tried using scare tactics to have them do our stuff. I'm so happy we picked up our truck before they did anything.
It has been cold here and our battery is weak and when it is really cold it dies and we have AAA and have had to call twice for a Jump start the first time was Angel when he hooked up his jump pack it did not work he then hooked up his jumper cables and our car started right up service was great. Now 2 days later we need another jump start call AAA and another guy came he did not give us his name my wife met him outside and I was putting my shoes on and before I was able to get outside he was already gone. He had hooked up his jump pack and it did not work and he just left. I called and was connected to the guy that came out and he said we have a bad battery if his jumper pack would not work and I explained to him that Angels did not either and it needed to be hooked up to jumper cables he then said he did not carry jumper cables on his truck and then I told him we have a set he then made the excuse he did not have room for his truck next to ours to jump it off which was a lie. We called AAA to see if there could be another tech sent out and AAA was informed that there would not be another tech sent out because your jump pack can start a diesel engine and out battery was bad. I have never dealt with anyone as lazy and incompetent as the nameless technician you sent to us. He was rude and will cost you money in the long run.
I was traveling back to NE from Texas. My tire went flat on me in the middle of no where. I put the spare on and then it was flat!! Angel came to save the day and let me follow him to the shop for the repairs!!! Randy and William saved the day and fixed my tire right up. Thank you guys for everything!!! Highly recommend coming here!! ⭐️⭐️⭐️⭐️⭐️
These people are God sent.took little under a hour to reach me after I reached out to them because triple aaa wouldn't do there job.was waiting for 3 hours with a promise to let me know how things are moving along .so after I did there job of finding me a tow Shawn the driver showed up within a hour after talikg to the company and became my hero for the day thank you Shawn I now don't have to worry about taking my meds much love Darrell
Huge thanks to John who came to pick us and our tt on the side of the 40 and bring us safely to the Pampa dealer to have our truck repair! Experienced and professional! Thanks again!
Got into an accident and had my work car towed to this location. Everyone is very friendly and polite. If I lived in the area and had the need for a tow I'd definitely give them my business.
Bob Douthit Auto is an amazing wrecker company. They have top-notch customer service and are always willing to go the extra mile to make sure my vehicle is taken care of. Their tow truck drivers are friendly and professional, and they always make sure my vehicle is safely loaded and transported. They also offer a variety of services from towing to roadside assistance, so I never have to worry about being stranded. I highly recommend Bob Douthit Auto for anyone in need of a reliable, trustworthy wrecker service.
They were wonderful with answering and getting out to help me asap. Very kind people. The only improvement I would make is… I was frantic on the side of the road with my babies, and they heard me crying and distraught. I told them where I was and where I needed my car towed to and they said okay. I should have asked about pricing and that’s completely my fault but I had my babies on the side of the Highway and I was just scared and not thinking. Anyway the tow ended up being almost $450 to tow from panhandle to Stinnett. I was shocked. I let them get my car on the vehicle which took 2 minutes and then decided to cancel because I couldn’t afford it and was panic calling other people to help. It still cost me $209 for the cancel, $65 of that being for hooking the car up…. 2 minutes to do that… and driving from Pampa to Panhandle. Again, my fault for not getting a price but I just had no idea it would cost so much. I would just suggest that they give you a ball park estimate over the phone before sending someone out. Especially as a desperate mom, I wish they would have talked me through the pricing a little. Now I’m out $209 dollars plus another $100 for someone else’s tow job. At least I saved $150 at the end and didn’t have to pay almost $500.
Bob Douthit rescued me near Amarillo, Texas, from a front passenger tire blowout, that almost destroyed my car and nearly killed/seriously injured me. The driver was kinda an had special tools that made it easier for him to move my vehicle. Otherwise, it would have been a pain at nearly midnight on a Saturday. Nevertheless, the tow took me to safety in a town called Pampa, Texas. They dropped me under the cameras and lights directly next to the Tire Lube Express. Where I'd end up spending 2 nights til Monday morning. I thank Bob Douthit Auto for picking me up on the 40 Westbound on moments notice. I am grateful and thankful to the point I'm in tears as I text. The unfortunate series of events that lead to our meeting would haunt me for a lifetime, if not for the dedicated professionals at Bob Douthit Auto, I can't thank you enough, thank you again.
Traveling from VA to CA with many weather related delays when the car lost all power on the interstate. Luckily traffic was light and we were able to coast to the rest stop. We called roadside assistance and AAA who were unable to find anyone to come assist. We found this company from a quick google search and we were beyond blessed that Solomon happened to be filling in. He went above and beyond to assist us and get my 14mo granddaughter off the road, out of the heat and to a place to stay. His kind words of reassurance that all was going to be ok was exactly what we needed to feel better after so much happening today. Great company, excellent service and pricing.
AMAZING service!!! En route from NM to IL, I lost a tie rod end in my dually on I-40 late in the evening. After my insurance company provided no assistance at all, I called Douthit to tow me to Pampa. The driver was extremely courteous and accommodating. He even went out of his way to drop me off and pick me up from the hotel in the morning at no extra charge. Tow rates were the least expensive of anybody I called. 100% recommend this company.
I highly recommend Bob Douthit Auto. They went above and beyond to get my tire fixed and my car back to me. Great family and people that work there. Bob would be very proud. Exceptional customer service!
Two wonderful men came to pull our expedition out of the ditch today. They were very polite and eager to help. I would recommend them to anyone in that area. Thank you so much for pulling us out, in such dangerous weather!
We were stranded on the side of I-40 with a 1-ton dually and 35-foot camper. Bob safely transported our rig and us to a nearby campground before delivering our truck to the dealership on our behalf. Highly recommend these guys if you ever find yourself in a bind. They were lifesavers.
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