Velocity Auto Care & Tire in
La Marque (TX)

This review is for Coastal Community Federal Credit Union vehicle. Service was very professional. My favorite part of the service was the constant communication I received throughout the process and throughout the unfortunate weather crisis we were preparing for. Velocity did good work and kept us quite informed. I definitely recommend.

I had a serious “self-inflicted” problem with my Ford F-250 Superduty late one afternoon and Chris stayed late waiting for the tow truck. They were up front with me and told me that the issue I had wasn’t a quick fix(I’m from out of town and this is my company truck) and that, in their experience, fixing my truck could be upwards of $20k! I told Chris that I have a company credit card and my company instructed me to fix this problem no matter the cost. THIS is where I started to worry because I just met Chris over the phone, and all I heard was upwards of $20k. Well, long story short, my truck was fixed in literally two days and is running better than it was before I had the problem. On top of that, when these guys could’ve taken advantage of me and ran up the bill, it was less than $5k! They did what they had to do. They were HONEST from start to finish.(in this day and age, that is hard to find!)…Honest, Efficient and Friendly. That’s how I would describe Velocity to anyone!

Everyone was very helpful in making sure my truck got back on the road in a timely manner. Larry went above and beyond calling dealerships and even the manufacturer looking for the correct part for my truck.

I used Velocity years ago for our older cars. Service was good but in general it didn’t have the vibe of a “professional shop.” I got a quote at my “current” shop for brakes on my truck recently and was shocked at the price. Decided to try Velocity again and was super impressed with the service, communication from the tech and the total attention they gave my truck. Their estimate was lower so I went with them. The work was completed right at the time they said and the price was even lower than the original estimate! Every thing about Velocity was impressive.

I will continue to use Velocity for all of my vehicle repairs. They are honest and straightforward. They will not try to sell you on anything you dont need. They have a great warranty on the repairs they make. Give them a try!

I'm so grateful for Velocity Auto Care who saved the day for me! I drove into Galveston from Spring, TX (nearly 90 miles) early this foggy morning to work on a special project for my employer. A moment after arriving to my destination while pulling into a parking space, the brake line on the front passenger side decided to splice open and drain the brake fluid onto the concrete below. Praise God this did not happen while driving down IH45 and that I had arrived to work safely!! But, now... iI'm wondering.... how am I to get home? I called my faithful friends at AAA Roadside Assistance who hooked me up with another awesome company called League City Towing. My polite and professional technician safely and efficiently towed my car to AAA accredited Velocity Auto Care. When I called Velocity and spoke with my service advisor Larry Smith to explain the situation about the spliced brake line, he was already aware since my towing technician had already kindly explained it to him. The mechanics fixed the brakes in excellent timing and I was homeward bound by 5:30 PM! If I could give more than 5 STARS for Velocity Auto Care, I most certainly would! Many thanks to Larry Smith and the auto mechanics who helped me get home safely today! ❤️

1st visit to Velocity, honestly I was nervous, but others reviews seem to be great about "Velocity"so I called, to ask about a leak occurring inside my car, I spoke to Larry who was so pleasant over the phone, asked about my issue, I was Leary being female due to most places trying to up sale or telling me issue with my car that I did not even ask them about while totally ignoring my issue, Larry listened, he said he thinks he knew the issue I was encountering so scheduled me right away to have my issue checked out and to get a diagnostic check on my car. He made me comfortable to let me know I would receive a form, including an email showing the diagnostic of my issues on my entire vehicle so I could see from my own ?'s, and also located the issue of my leak and had it fixed in no time??! I had no issues with pushes for up sales, but of course as he should, to let me aware of the remaining fixtures that are needed, and to feel free to schedule soon to keep my vehicle healthy, and had also let me aware of finance options that are available to me. I appreciated that and my leak has stopped. I will be returning back in the future, thank you Velocity.

They are my people.They get the job done.My box truck runs very good since they been working on it.So before we say they are pricey just believe me they get the job done

I scheduled an Appt to have my car vehicle checked out due to ( Check Engine Light ) . I spoke to Joe that setup my scheduled appointment which was very professional, and curious and welcoming. James greeted me on my arrival with a warm smile and Awesome experience of the business and customer service. I received updates as I waited in the lobby on the progress of my vehicle. The owner Chris was welcoming to me , I felt very comfortable with holding conversation in General! I had the best car care experience at the LaMarque Velocity Center location ever! This is a One of the Kind business, thank you Velocity family for taking such good care for me . ✅✅??

I needed to have a maintenance check for our Civic automobile. When I discovered Velocity automotive I took it there and am so happy that I did. Not only were they courteous, the service exceeded my expectations. They provided photos of each of the items checked and emailed them to me for reference purposes. There was no hassle at all and made my wife and me feel like we were valued customers and we didn’t have to pay an arm and a leg for the service provided. Velocity will be our future place to meet our automotive needs. Thank you Velocity.

Excellent customer service. My vehicle was under warranty from an another dealership. Velocity made the repair and fixed the warranty parts and extended the warranty to 3 years or 36,000 miles. I am very pleased with the service and the staff.

Best place to take your automobile! They worked on my Tundra perfectly, quickly and ZERO HASSLE! They didn’t try to fix something that wasn’t needed! Highly recommend

Larry was so awesome!! He helped me work through a crazy complicated battery warranty issue and was so patient! The communication was great. I will definitely use them in the future!!

Larry is amazing! The employees genuinely care and are honest in informing the services and repairs needed. The prices are fair, and the entire staff is friendly. I will definitely be returning for all of my auto needs.

Thank you for you time and accuracy to review my vehicle. Your customer service team Mr. Larry & shop stuff were great. You all did an exceptional job and I loved that they not only showed pictures but videos with the diagnosis.

Terrific customer service!! Chris & his team came to pick up my vehicle and diagnose its issues quickly & accurately. Extremely reasonable service & attendtion to detail. I look forward to bringing my vehicle back to work with this shop.

This place is hands down the best shop ive been to . They addressed my main concerns and questions I had. They ordered a part for me and it took exactly 2 days to come in like promised and they called me right away . The staff is welcoming and it feels like they are a big family. They also did not try to upsell me or talk me into getting more work done then the main concern like alot of mechanics do with women . I truly loved it there and I will be a returning customer thanks so much guys

I admit I was a bit skeptic when trying them out due to my fair share of shady mechanic shops. But they seem to be the real deal!!! I never experienced such a thorough inspection in all my life. I just fired my mechanic because with thier skills and warranty guarantee ? I don't see any shop that comes close to these guys. Excellent work ? ?

I can't say enough good things about Velocity Auto Repair! From the moment I first called, the service was truly exceptional. My point of contact, Chris, went above and beyond and made the entire process so easy. He expertly managed everything from start to finish, from the initial diagnosis to the final pickup.? He clearly explained the repair options without any pressure and even handled the communication with our stubborn warranty company. Throughout it all, he provided regular updates and ensured my vehicle was taken care of. The entire staff was professional and friendly. This place is beyond exceptional for customer service and repair services. This is the only place I'll go for my car repair needs! Highly recommended? kudos Chris, for dealing with me, too ?

Brought my car in when it was having issues starting. They did a diagnostic and then fixed it with an hour and didn’t charge me anything!! I was in shock. Even if the fix was minor, they still put significant time into it and I know nothing about cars so they could’ve charged me a few hundred and I would’ve left grateful that it wasn’t more. I’m so impressed with their generosity and honesty. Not only that, but Chris (I think I’m remembering his name right. So sorry if I’m not cuz he was so nice!) walked my 3 year old son around the garages and showed him all the cool cars they were working on. Thank you so much for your kindness and I hope your shoulder surgery goes well!

I had a check engine light on my Ram 2500 diesel, Velocity was able to get me in right away, and get me back on the road very quickly. The whole experience was very professional and courteous. I'm very satisfied with my experience.

I didn't have a clue who to take a used vehicle to and have it checked out! I took a chance and called these guys! They are proof it is Still good, honest people out here! Not only did they do a thorough check, but they didn't charge me anything to do it! I tried to give them something or buy them lunch, but they were not having it! What a wonderful feeling to meet such kind, generous, and experienced folks!! They saved me from a lot of headaches ! Thank you, Thank you to Chris & the team!!

Overall experience was great! The gentleman there were polite and very helpful. Never had any issues with my car before so taking it to the shop for the first time was nerve wrecking. It no longer stalls and doesn’t sound like it’s in sports mode (drive a Chevy spark) Thank you guys!

I’ve gone here 2x to have my pickup truck worked on. Once for AC and once for a few coolant/suspension related issues. Both times were awesome, no complaints on the work done. They’ve got a great team there

I recently had my car worked on at Velocity. I am very pleased with everything from dropping off to picking up. They're very professional and go out of their way to explain everything! I think their pricing is very fair as well. I have more work to be done and will definitely be taking my car back to Velocity! I highly recommend them!

Great customer service, communication skills and professionalism! I give this business a five star rating in every category because of their ability to deliver in a timely and efficient manner. I was having issues with my a/c. They inspected it and found that my Freon levels were high. They released some, that caused it to work just fine. They gave me a digital report on the matter and other things to be considered in the future. They did a phenomenal service. Not to mention, this was done freely. 100/100 I give for my entire experience.

Went in for an alignment on my truck. After two and a half hours never heard a word from them so I showed back up, only for them to tell me I needed a shim and it was going to cost me an extra $271 for said shim. The shim is $50 and takes 5 minutes to put in. Not only did they try to rip me off on that they left steering components loose that could have caused an accident and hurt and killed me or somebody else. I had to get under my truck and tighten these components. They even left off a safety clip. I doubt I will ever return to the velocity Auto. Both times I've been there they tried to sell me things that I didn't need. The last time they left dangerous components disconnected under the steering of an F-350.