My son called around 640 pm, spoke to a woman & was told that a truck was coming within the hour. Then around an hr he called back and they said that they were just dispatching a tow. This time he spoke with a man and that price was gonna be $240 for less than 10 miles. At 835 pm I called and asked what was the hold up. They said that they were just now calling the tow to see how long it would take.When she called back she had the audacity to say there was no tow able to come. I said you had my son waiting for 2 hrs and you don't have a tow truck? Then you lied and told the male that the call wasn't dispatched until til 730pm but when I asked the original female, she stated that the call was dispatched at 640pm..... If there was no tow truck when he called at 640pm, then you should have said that and he would have paid somewhere else. And then to top it off, you guys didn't even call us we called you back but tried to make it seem differently. And you have the audacity to double the price because its night time. I will never use this tow truck again and I will be filing a complaint.... I domt know who the female that answered the phone was because we dealt with this company before but she lied and was unprofessional. and people tried to support your company. She thought because he sounded young that she could tell him anything but he always got a mother thats gonna research and follow-up on everything that sound crazy as hell. I hope everyone sees this too.
The truck and trailer were immaculate. The tow truck driver was on point. Very professional, very courteous, and a total gentleman. He rescued us from Galveston when my vehicle started acting wild ?.
Allows us to share his personal space in the truck and towed my vehicle to League City where the nearest dealership was.
Highly recommend this company! I know who to call when I’m in Galveston. Thank you ??
My son car got stuck in the mud near a body of water late at night we needed immediate service!! After three hours of trying to reach our insurance company and several other places and getting no answers and no help we were getting desperate…it was getting close to 3am and we were stuck in the middle of nowhere …We searched again and found Taylor Towing!! I called and immediately got a respond!! They were amazing!! Daniel arrived in a timely manner and winched my son’s car from the mud quickly and safely and the cost was very reasonable. Daniel is professional knowledgeable honest polite and very helpful! He provided excellent service that exceeded our expectations!! I highly recommend Taylor Towing and will be using them in the future for any of our family road side assistance needs.
Thiefs will steal stuff from inside ypur car and will steal your car i had my car parked infront of a the mailroom of my complex my car battery was removed couldt run or start but he didt know that it was a escalade so i guess he thought it was good running car show taylor towing after police found it told me it must of been stolen and they left it somewhere where he fpund it all lies come tp.found out years later the proprety manger called taylor towing and had him illgaly tow it from my house and now that hi addmitted it its on
Office person who answered the phone was polite and direct very good customer service voice. The driver; Willy was not up to date on his customer service training. I gave the address of the place where my Hyundai vehicle died, he was upset the car wasn't at my house. Fairly rude at the site stating "y'all can go" ... was pretty much all he said to me as I handed him the key. I hope other people have a better experience with him the future. Good luck to you and I hope you find peace.
Did not know calling a tow truck could actually be a good experience. ROBERT WAS KIND PROFESIONAL AND ANSWERED ALL MY QUESTIONS. GOD BLESS YOU KIND SIR!
Robert M. was extremely helpful! We had already called around to see who would be first available and though he was already on a call he gave my wife and I a realistic ETA and he was spot on. He was extremely helpful in towing my giant 01' Suburban to the designated shop we requested. He worked quickly and made sure my already broken vehicle made it safely. Im extremely grateful and though I hope I dont need a tow service again but if I do Ill be using there services and referring them out.
Awesome... Platinum left us on the highway waiting for 2.5 hours without communication. I told them to forget it and they said they were still billing. Called Taylor and had the car (sports car, clutch went out) under tow in 15 minutes. Shane was awesome and it was half the cost. He was careful and didn't damage the car (low skirts) He was on his way to dinner with his wife and delayed that to help my sister in law. Great Company!!
Car had just had new starter installed less than a week. Had an appointment in League City & after appointment stopped to have lunch & when I was ready to leave car wouldn’t start. Called Taylor Towing at recommendation of restaurant. Daniel w/Taylor was there in 25 min. & car was towed back to dealership. Daniel was courteous & professional and above all had us on way to dealer in no time. Courteous, caring & efficient and timely as well no as reasonable. Thank you. Highly recommend.
I called while sitting in the center of 146 with my broken down sedan. They rescheduled another job to get to me quickly. The driver was courteous, professional and knowledgeable!! I was charged a fair price. I wouldn't hesitate to call or use them again. My overall experience from phone call till my car was dropped off was excellent.
5/18/2022: UPDATE: I kept their card and called again when my serpentine belt broke. I had to be towed from LaPorte, Tx to the Jaguar Dealer in Friendswood, Tx. They did another excellent job!!
Easiest tow of my life, driver was very patient to take my car to a body shop in the middle of heavy traffic. Very patient company and I would recommend to anybody looking to tow their vehicle long distance to use this company. Fair prices compared to other Houston companies.
Had an unexpected emergency me my husband 3 kids and a dog and they hauled us almost 198 miles clean cab great service...glad they were there when we were in need hope the driver gets rest that was a big drive and got here about 1030 pm so he wasn't getting home til very late
Great crew working here. From dispatch to drivers. Used them more than once even out of their area a couple of times. Give them a call for all your towing needs.
Got in a car accident for the first time. Taylor Towing just so happened to be driving up to the scene. Gentleman helped block traffic, made sure everyone was ok, and offered to tow my car home at a very reasonable price.
The dispatcher was friendly and helpful and it didn't take the tower long to get to me. It was late but the price wasn't to bad, he said it would have been cheaper if it had earlier.He was also careful with my car when lifting and towing it.
They love price gouging. And being rude. They dont act like they provide services, they act like they're doing you a favor that they dont want to do in the first place, and then severely overcharge. Not to mention damage your vehicle, had several dents, and they completely and permanently bent the splash guard under the vehicle. Hands down the most careless people I've ever had the displeasure of coming in contact with.
Honestly I would give them negative stars. My car was flooded last night with the rain so I left it since I couldnt do anything about it. I was able to figure out where my car was and it was at their lot. When I called the first time I asked how much it would be to get it towed back to my house and was hung up on. Called later and was told it was gonna be 85 and that was fine with me but then was told it was gonna be 220 total and then was told 300. I agreed cause I just wanted my car back. Well when the driver got to my house with my car, the license plate is bent which it wasnt when I left it and water would not bend it that much. Noticed that underneath my front end was damaged as well. And then, the best part, this man tries to LECTURE me on how I should have stayed with my car, mind you when i got out of it the water was to the bottom of my door, and not left it abandoned and that i should have called them last night to come get it so i wouldnt have spent so much and was rude the whole entire time he was dropping it off. I'm sorry but WHY would you tell someone that they should have stayed with the car while its FLOODING outside!? So not only was I overcharged but I was lectured and pretty much told not to save my life and my vehicle, not only flooded which wasnt from them but, was damaged by them.
If I could give less then 1 star I would do so. I called with a car that started spraying antifreeze all over the engine due to a broken hose or radiator issue. We informed this driver 6 times that it has NO coolant and can not be started due to overheating. He showed up in a boom truck instead of a flatbed to take the car 30 miles on the highway. Walked up to us we spoke to him he walked back to his truck with our keys and got his phone to put the address in forgot our keys in the cab then walked back to the cab muttering how this is why he doesn't like taking the keys till he's ready but he's the one who asked to take the keys. Then walks over to our car saying that we can go ahead and leave. We offered to help push the car back for the 4th time reinforcing that the car can't be started. He says he got it then proceeds to start the car and reverse it under power then drive it to his truck. We kept trying to stop him and when we yelled that he was going to cause damage and that it has no coolant for the 5th and 6th time. We told him we will call a different company he walked off with an angry comment of suit yourself.
Lane and Sterling really helped me out today. I was stranded in a parking lot and needed a tow to the dealership. They arrived by the time they said they would and were extremely helpful and pleasant to deal with. They were friendly and professional, and knew their stuff! I will definitely use Taylor Towing in the future!
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