Castle Hills Auto Service and Repair in
Lewisville (TX)

Decided to visit this shop for the required state vehicle inspection. The location is easily accessible, there's plenty of parking, and the door to enter is clearly marked. Walked in, provided necessary info and my car key, then sat down to wait. They have lots of windows so you can see when the technician gets your car and drives it into the working bay. Being a semi (but only semi) paranoid person, I found this comforting because I get nervous about workers wanting to take my car for a joy ride or worse. Thankfully you can be right there and watch them work. Whew! It didn't take long before the inspection was completed. I paid, got the paperwork, and had no trouble getting my license plate tag renewed. It was so easy! 10/10 would return for this service.

I had a great experience with Castle Hills Auto Repair. Kevin corrected an alignment issue on my truck, and now it drives perfectly. He was honest, professional, and took the time to explain what was going on instead of pushing unnecessary work. Pricing was fair, turnaround time was quick, and the work was done right. It’s hard to find an auto shop you can trust, but this place definitely earned it. Highly recommend.

Took a car here for the first time, with an unknown drip from underneath the car. The team here was quick to get us in, easy to talk to, and very prompt with our service. They discovered it was just leftover oil spilled into the skid plate from the last place who serviced our car and didn't wipe it up. Their team cleaned up the spill/skid plate, made sure our oil filter was on tight, and gave it back to us. We didn't have to pay at all, not even a diagnostics fee. I will definitely be bringing my vehicles back here; they were fast, honest, and efficient!

I showed up Saturday morning right when they opened. They saw me pretty much right away. They had to order parts for my 1999 ford Explorer.They fixed the entire front end top to bottom.picked up the car at 430 pm completely fixed and ready to go. Great service, great team, great mechanics.This will be my new auto shop from now on

I went here to be my brakes and rotors replaced! They were very welcoming and gave me a good estimate and eta. I work from home so I stayed in the lobby and worked while my brakes were getting done. They did an excellent job and I plan on coming back for more work

Fantastic Service!!! These guys are honest and fair when it comes to services and pricing! It has been so long since I could find a reliable auto service company and these guys are absolutely it! I recommend them to all family members as well! Took my car in for re-alignment and inspection, on top of that weeks later I dropped an item under my center console and they retrieved it and had my vehicle ready same day for both visits. Quick and efficient auto services for sure!

I wish more places had this feel. The feel of honesty. My car was making a weird noise over bumps and so I came in and, well rather stupidly, told them something was wrong with the suspension. I had also had unusual tire wear. They looked at the car and informed me the alignment was off and that was all that was necessary to fix. I basically walked in ready to buy a new suspension, and they told me I didn’t need it, I still had 1-2 years left. ARE YOU SERIOUS?? It’s crazy today to find a company that puts people before profits and I’m just so lucky that I live near this incredible establishment filled with friendly, professional, and honest people. Thanks yall!!!!

We came in to town and found ourselves with a flat tire. Stopped at other places and they were NOHELP!!! Happen to see Castle and called and they said come over and we will gladly help. So we went straight over after told about 30 min wait, 5 mins later they were working on our vehicle!!! Everyone was very friendly and helpful!!! I recommend Castle Tire and Repair to Everyone!!!!!!

I brought my car here because I recently had the engine replaced AND a new battery - but I kept getting stranded when it randomly decides to NOT START every two days! Kevin E took GREAT care of me. ⭐️⭐️⭐️⭐️⭐️ He got my car back there and was able to diagnose the problem without it costing me an arm and a leg like other places. My car is back running smoothly with NO problems and I am one happy lady. Thank you SO much to Kevin, and all the guys at Castle Hills Auto 🥳

Excellent service! The staff is very kind and polite, they assist you quickly and treat you with respect. It’s great to find a shop where customer service still matters. Highly recommended!

Today i went to them for possible flat repair as my tire pressure warning system is alerting falling pressure. They helped me fast and fixed the issue. Very nice people. Will go and give business again

Just picked up my Mazda 6 that had a coolant leak. They were very kind and kept me update on my cars over night stay. Price was fine, nothing to complain about. Left my car clean which not every auto repair place has done. Will definitely be back for any repairs

Brought my vehicle here 3-4 times in the last 2 years. They have taken care of the vehicle, and taken care of me. Always professional, they have gone the extra mile to earn my business. My go to for A/C work or electrical.

I seriously could not recommend this establishment to anybody. We took my husband's SUV in to have the oil changed. Approximately two weeks later, he heard a clicking sound and immediately drove it to his auto repair shop. The vehicle had run dry—it had no oil in it whatsoever. So, when they drained out the old oil, they failed to put in new oil. This resulted in a completely new engine having to be put in the vehicle. This is a fairly new vehicle, so it didn't pay to just have it totaled. This most definitely was the most expensive non-oil change ever, at a $7,000 expense for a new engine. You shouldn't have to check the oil when you leave but I would highly recommend it.

I just visited for an exhaust inspection test. Blake He was a top employee. He diagnosed my car very calmly, kindly, and accurately and explained the problems by dividing them into importance. However, it did not put any pressure on him. It gave a higher value than the $18.50 inspection cost. The waiting room was very clean and the interior gave a sense of comfort that cannot be seen in the repair shop.

Great courteous and fast service. I was in and out with my tire repair in no time. Highly recommended!

I had an excellent experience at Castle Hills Auto Service and Repair. I found a nail in my tire and stopped by without an appointment. The team immediately took me in, repaired my tire on the spot, and didn’t even charge me for the service. The repair was quick, professional, and the staff was friendly and accommodating. I really appreciate their honesty and efficiency, will definitely be coming back for future service needs!

I've always taken my cars here for inspections and never had any problems, quick and easy. Today while I'm waiting for them to finish, I hear my car being revved in the garage. I asked if that was part of the inspection process, and was told "no, I think he just wanted to hear it, we'll talk to him". Respect for other people's property is massive when you're a mechanic being trusted with expensive cars.

This is the best place to get your serviced! They make getting work done on your car simple. Every time I’ve gone, I have been greeted with a smile and they carefully listen as I try to explain what is going on with my car. They are always patient when I ask a thousand questions and explain step by step what the problem is and how they are going to fix it. They are fast and their waiting room is clean and very welcoming. I highly recommend!

I came here with a wheel lock and a flat tire and Peter was so willing to help even though this service isn’t typically offered l. I am so grateful for him!! He was able to remove the lock and replace the tire

Andrew and the team did a great job. I pulled off the road due to over heating sensor coming on. He saw me freaking out with my hood lifted. He was claim with his approach and just asking if I was ok. He then talked me down by telling me it could be something simple let’s just start there. Times are hard enough but it meant the world to me that someone saw me as a fellow human in distress. He got me back on the road. AMAZING AMAZING customer service all the way around!

It’s my third time visiting and was happy until today. After oil change and tire rotation service, I found grease stains on my car. If the mechanics are to touch anything inside, they should know how to wash their hands. This is so unprofessional and it would cost me more money to get a detailing service now. Visitors beware - cover up all surfaces before asking them for any service.

Mr Andrew was really kind and helpful at this auto repair shop … they are fast and reliable for any kind of problem with your car . Thank you !

I got a new engine for my car through this place, After they kept my car for about 2 months. They gave it back to me with all sorts of problems. I was told the car had warranty on the engine and the Labor. And I’ve taken it back to the place 4 different times. The car seemed to only get worse. After every visit. After I got it back this last time I finally got curious enough to open up the hood and really review the work that had been done. I found all sorts of loose bolts and clips just hanging by a thread. The cover came out with the slightest of pulls. When I they put the new engine in. They kinked my exhaust. Causing further damage and making the car sound AWFUL. The car was with them from (10-30-23) to (12-23-23) They had my car for about 2 months. And did not resolve the problems. The ownership has refused to speak to me to make this right. I have asked to be able to take this to a place that can get this properly addressed or get a parcial refund on the labor. To take the car somewhere else. And they have refused to speak to me. And have failed to fix the car. This has been an absolutely Horrific experience. They have displayed no Honor or pride in their work. Or even willingness to rectify the situation. The issues with the car remain to this day, and despite repeated attempts to speak to the decision makers to work something out to rectify the situation. I have received no response from them. This is so frustrating, the car was initially taken to them in February, 2023. and returned to me late March, 2023. From the initial install. In the span of 2023. They have had the car 4 different time. For a total of anywhere between 4-5 months. And after I paid about 9k. The car is in horrible condition. This is not what I was expecting out of this place. And I am utterly disappointed.

I'm new to the area and have been to this location twice now! This is one of the nicest autoshops I've been to. They have a nice waiting room, offer complimentary coffee, and have a kid room. The website shows an appointment option, but they do take them. Walk-ins only. The times I went it was not busy so I was taken care of right away. State inspection was reasonably priced. I believe I paid around $25. A synthetic oil change I may have gotten cheaper elsewhere, but it was quick and easy here with welcoming staff.

I don’t usually write reviews; however, I feel compelled to tell the world about the outstanding service that my family and I have received from Ian and the Castle Hills Staff. We followed Ian from his original location (Stonebriar Auto Service & Repair - Frisco) less than 2 miles from my house to their current location which is ~15 miles away. Ian, you have personally helped us with all of our vehicles; from my QX56 Air Ride compressor & starter replacement to my daughters F150 full engine replacement providing us with end to end service and timely updates as our repairs were completed. My advice to anyone needing an auto repair is to contact Ian at Castle Hills Auto Service to get an honest assessment of your problem and the most KNOWLEDGEABLE, COMPLETE & COURTEOUS service in the North Dallas Area. Ian & Castle Hills Auto Service are repairs you can feel good about!!

I stopped by for a State Inspection and I was in and out quickly! The staff gave me a warm, friendly greeting. The lobby is homey and they have a kids room with activities to keep them busy. They offer a ton of coffee options while you wait and on top of that the business is family owned!