Sun Auto Tire & Service in
Sachse (TX)

Awesome first experience. Was looking for a new, honest and trustworthy auto service shop. Was referred to James Howard, GM, at Sun Auto in Sachse. James made a great impression on me and did not try to upsell me or suggest there were any serious issues that needed my attention; in fact, just the opposite. Indicated my auto was in great shape and needed only monitoring of one issue that could be followed up on at a future visit. I arrived at 8am on a Saturday for an appointment scheduled the day before; the service was efficient and the facility was large, clean and very professional with a great customer waiting area. James earned my repeat business and I highly recommend this service business.

I will tell everyone these people are amazing,awesome! They know their business and take time to tell and show you what they found. No pressure you decide what you want to have done.they do great work.they go about and beyond !

They helped turn around a horrible situation I was in from using a different shop prior to them (a repair shop "certified" by my extended warranty insurance). It was a very overwhelming chaotic situation to say the least, but James Howard, the store GM, was very helpful and understanding (and patient as I was probably not the most pleasant given the stress and overwhelm and ridiculousness of the scenario I was in). Leaving this review because it is hard to find anyone willing to help these days and I really appreciate James and his team helping get my car back together properly. A million thanks to you!!

This place is so nice! Everyone is polite and professional! I definitely recommend this place to everyone. The waiting area is very clean. They have a full kids play area super fun. Everything is clean. I got an oil change and my inspection here and everything went smooth and great.

James and his team at Sun Auto got my car back to me in less than 24 hours. What a comfort knowing they will do what's needed to get you back in your car

If I could leave 1,000 stars I would. I am so grateful I switched things up from the normal place my family has always taken the car to and found Sun Auto in Sachse- primarily because of James and the beyond stellar service he (and the team) provided. Long story short- I had to come in 5 times to get my state inspection rechecked. Any time I called, the conversations were totally professional and kind. Every time I came in (for the same thing), James was so kind, knowledgeable, and helped me understand things. Several times I stayed in the waiting area for about an hour or less (spotless, cleaned, sanitary, awesome coffee/tea/water area, I brought my laptop to work). Each time, I only saw happy and satisfied customers come in and out. They spoke to everyone I witnessed with respect and were always professional. The always made me feel welcome. Sometimes as a solo female, going into any car environment can feel a little intimidating, and sometimes treatment isn’t as fair unfortunately. I never felt that once, and felt cared for and helped fully. They are fair and will go above and beyond to help you. I will definitely come to this location if I ever have anything that needs to be addressed with any car I have in the future!

The staff are always so helpful & respectful here! I’ve always had good service work too. Today was just an inspection, but great experience. Nice waiting room & coffeetoo.

Horribly rude people. Especially the manager James. I had to have my appointment rescheduled like 3 times partly because the guy they said they have there that is “ASE certified master technician” wasn’t there or called in sick etc. the day I was going to my appointment I called to make sure the ASE guy was there before I came. The manager James answered and kept questioning me on what my appointment was for. Proceeded to act like I was stupid telling me I don’t need to do what the DMV told me to do. Then told me I need to get it done and the DMV and they aren’t gonna help so don’t come and hung up. So I called back. Another guy named wynston answered. I asked him who the manager was and SHOCKER it was James. I told him well you manager has a horrible attitude and hung up on me. He is also kind of an idiot arguing that the DMV doesn’t know what they are talking about. I explained what I needed and asked to talk to the mechanic there that was ASE certified to explain it to him instead. Then James gets back on and says “hey it’s the idiot here” which clearly means wynston wants to start drama and told him what I had said. Which is also very unprofessional. He then tells me he can’t help me anyways because they don’t have an ASE certified master tech. He is only ASE certified. I asked him the different and he told me if I wasn’t an idiot I would know and then hung up. I called back again and Wynston answered. I asked for James again and he told me he was “at lunch” they may or may not do ok work. But people with attitudes like that a treat people like that in a business do not deserve peoples business. Please go elsewhere. Also FALSE advertising for them to say they have ASE certified master techs and then tell me they don’t. Showing a screenshot that says they do.

First time visiting Sun Auto Tire & Service in Sachse and I must say the customer service was great. I was greeted upon walking in and the facility was very nice. I only had a State Inspection done.

Went in for an oil change. I made a comment about having just bought the car. And upon hearing that while doing the oil change they did a complimentary once over on my car for me. Found a couple of minor issues and gave me quotes. But most importantly they gave me peace of mind about the vehicle I just bought.

I stopped by to get a punctured tire fixed and these guys took care of it super fast. Everyone was really friendly, straightforward, and helpful. I was in and out in no time. Definitely appreciate the kindness and efficiency. I’ll be coming back here for anything my car needs.

This place has a wonderful customer service. The check in is always easy and quick, they always tell me how long my service will take and they ended up doing a great job with vehicles. The waiting room is perfect if you need to work in your lap top, or read a book and enjoy a coffee or tea from his coffee machine. They even have a small play place for kiddos. I do recommend this place.

This is the most clean, professional, friendly auto shop i’ve ever frequented. Everyone is nice, friendly, helpful from front staff to mechanics. And they genuinely want the best for you and to help you. No hidden motives. Honest business.

Do not take your car here. They reviewed my car because I had weezing in my A/C unit. There response was either a new engine or a head gasket replacement. I picked my car up, and took it to a more experienced shop, and it was just a radiator leak. It appeared they didnt want to work on my car so just made up a bill of over $5K. They do not have trained staff and could not diagnose anything.

Winston was fantastic. Great Customer Service and they accommodated me and took good care of my vehicle. Would highly recommend to all my friends and family.

Very pleasant experience with the whole staff. Just went in for an inspection, but was really quick and painless. James was very friendly and welcoming. Will be going back for other services as they arise. Very professional. Thank you all.

James, Winston, and the crew of mechanics at Sun Auto are awesome! It's expected that anything related to your car and fixes cost money, so I appreciate the due diligence the team goes through to outline potential issues and walk me through their extensive report before proceeding. After going in just for an oil change and adding some additional repairs/maintenance, I noticed my car having an issue starting. The team went beyond in terms of customer service, triaged the issue, and repaired it at no cost to myself. If you are looking for great service and price transparency, come here so you make sure every extra dollar you spend is for a good reason.

Literally the only place offering inspection in Garland and Sachse! effeciant and quick, and very friendly. They even offered me and great deal on my tires! I was very impressed!

Went in this afternoon for my state inspection & it was a great experience, I would definitely come back for other regular vehicle service needs! Clean & comfortable lobby, friendly staff, & best of all the service was very quick.

It is hard to find reputable mechanic shops that truly want the best for you and your car. But this place has gone above and beyond every time we have gone there. They make sure everything is taken care of to the fullest extent. I fully trust this company to not only thoroughly check through our cars, but also do what is right when they are faced with any sort of speed bump in their way.

My back brakes went bad on me in the middle of a busy Saturday. Brought my car in and they were able to get the work done for me the same day! Not only that, but they uber’d me home and back while waiting for the work to be completed. They did fantastic work for a fair price and got it done super quick. Would definitely recommend.

I had a wonderful experience taking my car here! Walked in as soon as they opened and they were able to fit me in without an appointment. They were able to get my car in and out same day. The shop is clean and nicely decorated and I received exceptional customer service here. The manager Dan is very friendly and professional. I plan on taking my car here for any future needs.

I had my first visit today and was thoroughly pleased with my experience from beginning to end! The facility is very nice and clean. They were able to take care of everything I needed in a timely manner. The customer service though is top notch! My service advisor Winston was so great to work with. My car was going to take a while to work on so they provided me a complimentary Uber ride back to my home. I received an update in the time expected on my car. The owner/manager even took the time to show me some pointers about my car and fixed something the mechanics missed free of charge. This is my auto care provider moving forward!

One of the best in Sachse. Very detailed oriented and sent me a report of recommended services while I was there. Nice coffee bar, clean waiting room with a fun kid’s room. Fair pricing. Very pleased. Special thanks to Chad Duckworth for the impeccable service.

Scheduled a State Inspection. Arrived punctually and waited and waited. Was told after 45 mins (and no coffee) that the inspection interface to State was not working. Suggested a nearby branch. Drove there and while switching off the car noticed that the car too had all kinds of diagnostic lights lit. Was told that the transmission needed replacement, ~$7,000 before any test could be done. Came home, read the codes via OBD scanner and exported the data for offline analysis. Actually, there was no need for all that. Somewhere during the original State inspection test, some monitor(s) were left in an indeterminate leading to false positives. Bottom line nobody at the shop was bothered the slightest bit to listen to the customer. All they were looking at were $$$$ signs. To add insult to injury, had to pay $119 to "get out of jail" at the other store. No issues going running errands since then. Obviously, the mechanic didn't "reset" the car after the failed communication with the State's computer.

Got my state inspection here! Highly recommend. Quick service, average pricing. Lounge area is very nice and accommodating. They have a Starbucks/coffee machine that allows coffee, hot chocolate and hot water for tea. Water stocked fridge. They even have a play pin for kids as well! Would come back for a state inspection again. Knowledgeable crew

Fantastic first time experience, new location in Sachse. They sent me a digital print out of my car and recommended actions while I was there, very cool. Great waiting area with Starbucks coffee, big screen TV, and even a play area for kids. Shout out to staff, who gave me the same level of service as my BMW place, that says a lot. Special shouts to Matt, Casey and Willy. Thanks guys! I will be back! JC