Mesquite Auto Impound is more than a vehicle service facility. We pride ourselves on providing services that contribute to the safety and efficiency of the communities we serve.
Hours not specified
What clients say about Mesquite Auto Impound in Mesquite (TX)
On 12/17/25 I went to Supermarket Walmart at 200 us hwy 80 e Mesquite, Tx 75149 I think I was in Walmart about 1 to 1/2 hr getting my dad who is over 71 groceries once a month along with my left foot swelling and getting me some compressor socks that was told to me by my doctor there where no close up parking spaces and I parked in a handicap without a hanging tag or on my license plate but they also didn’t have a sign saying towing enforcement here in the handicap or anywhere on property and the balance was $324 to get the vehicle out plus we arrived at 9:42pm and didn’t leave until 10:38 pm which put me & the young lady who took me to get my car and risk with our safety standing outside in the dark and it took the longest process to get my car but it took a fast process to charge my card. I’m going to dispute this with my bank and with Walmart as well. And the sad thing about it all is I have parked in handicap before and no I don’t make it a habit because you do have to be considered of the people who are handicap but if I need a doctor note stated that my left foot swelling up and for me to have to stand outside and walk to get my car in the back of the pound didn’t make my left foot no better. And she was rude now if it one of her family members or friends I’m sure they don’t have to pay anything because your not going to charge your own relatives & your not going to be rude either. They are crooks. And I reported them to the BBB- Better Business Bureau
This place is a complete nightmare.
They towed my car and demanded $320 cash because their card machine “was down.”
They made me wait forever and handled everything without face-to-face contact.
Staff raised their voices in an unpleasant tone, shoved things at you, ignored us at the bell, and only helped when it suited them.
Rude, unprofessional, and dishonest — avoid at all costs.
My daughter‘s car was towed from 1320 cheddars ‘s on Peach Tree and gross rd There are no signs saying no overnight parking. She was in another car with her friends because they just finished dinner on the other side of the building came out to her car gone and Mesquite towing does not want to give her a car back without paying $321 to a college kid with a part-time job so I reported the car stolen but the cop said it’s a civil matter the manager, said he does not have cars towed and he wanted to know who told it so he can tell them not to come back on private property, but the cops won’t help me in this situation after they literally stole the car. What the hell!!!!!
You guys are really sick people! I cannot believe that you would tow a handicap vehicle minutes after the mother and her 4 children walked into the store!! The mother's daughter is literally wheelchair bound so of course she has a handicap sign!! I really cannot believe this is how you make your money!! I hope you get sued!!!
They towed my car from Walmart, I do have a blue and white handicap parking permit.I guess some kind of way it must have failed on my dash or whatever. I feel like this if i'm registered with the state of whomever would right.Do they have a toe vehicle in charge?Me a hundred and ninety one?Dollars I want my money back. Oh, so these people need to be regulated. I'm fight, but in Congress to be regulated. Because this not makes sense.
These people just go around taking cars for any reason. Walmart had no handicapped spots available and since I can't walk from the back of the parking lot in 102 degree heat, I put up my placard and parked in one of the EIGHT EMPTY pickup spots.
I was in the store for 12 minutes. All the spots were still empty when I found my car gone. Towing a handicapped person's car when you have plenty of pickup spots available is bullshit.
And be aware, they will try to make you sign a liability waiver before you actually see your car. Don't. It'll piss them off, but be absolutely certain there's no damage before you sign anything.
I drive trucks and have been safely parking here for 6 years off and on . They put this sign up some time . With the plan to still a 2020 car . I was parked in the first row by the dock . The signe is on 3 on another store propety .They were very rude . On 07/08/2024 The Kroger had no parking restriction posted . They now have this sign posted . You can see this sign is new . Don't park for 24 hours here. Kroger Manger was not told of parking restriction on their property .I was at Kroger on 07/08/2025 . Their was no restriction posted at that time . The tow company say the Manger is not informed about the restriction .
Bunch of conniving thieves!!!! Towed my car illegally and damaged the suspension.Made me drive for an hour and half and closed the location asking me to return next day. They know you are at their mercy so the person on the phone just hangs up when asked questions. Beware of these guys,l!!!
Man do I wish zero stars was an option. Absolutely money grab. A bunch of thieves. Towed my 86 year old father in laws truck for not having a handicap placard. He has one and it is always displayed. Then you call and some drunk guy screams at you and hangs up on you. Reading these reviews it looks like a pattern with these people. Review after review of towing people with handicap placards. Fortunately for me I have nothing better to do and the money to take them to court. Drunk employees, illegal towing, very shady. How are these people still in business.
I’m giving 1 star only because you have to give a star. They deserve 0 stars. They illegally stole my car. They lied about not having it then got busted in a lie and said oh yeah. They lied about who authorized them to tow my car. Then they have the nerve to charge $75 a day if you don’t pick your car up , but couldn’t pay me my money back the same day. The owner continues to send my calls to voicemail even though he had a judgement to give me my money back. Then gave me a check on Thursday but said I can’t cash it until Monday. What kind of business are you running that you can’t pay back $375 but expect for you to be able to pay right away. Take they but to court because they are frauds.
PLEASE BE AWARE……Illegally towed my car from my place of employment…when call to speak to someone says they have a contract with Galloway plaza and my car was not registered(been working here for 8 months)…demanded I pay $320 to get my car back called and talk to property manager at Galloway Plaza and she informed me that she has no knowledge about any contract with them to tow cars! They are going around illegally picking up cars…i am glad I did my research before paying them.
Would give a zero but can’t.I drove 12 hours because of sudden death in family finally arrived and the truck was towed.Called and explained but they didn’t care or didn’t want to here about it.
Illegally towing vehicles from restaurant area we were still at. They claimed car was abandoned. We were still at restaurant.!!!!!
They want Cash money..... They will not even make change. One night cost $321. 51¢. You have to give them exact change through a metal door with a tiny window in it. Probably not claiming all that Cash. They deserve - 5 stars. Towing vehicles illegally. Scam they run.. Towing cars from people who can't afford something unexpected.
This towing company illegally stole my car out of a parking lot that had no signs, everyone who works for them are rude and my dad is a veteran we will be taking them to court. They went inside of my vehicle stole things out of my car after lying saying they have no authorization to go in my car. Illegally had me waiting for hours for my vehicle. Tow my vehicle illegally and the man who owns this company alresdy had a kidnapping case from taking cars with children in them just being careless if you are in the mesquite/garland area be on the lookout for them and also be prepared to get disrespected
Towed my car in a parking lot where other cars were, yet they decided to tow my car. I parked in the lot and there was no sign saying “ you must be in your car in the this parking lot. In order for your car to not be towed.” But there was, as I said, no sign. Called and asked questions, the person who answered, answered a few, but while I continued to ask questions the person then
hung up on me. He said and I quote “ ok ma’am, goodbye.” As I was asking a question. One of the answers he gave me was “ there was people in the cars, but what I saw, there was no one in the cars. So yes, I would rate this one star, would rate this place zero stars but it is not possible.
They illegally towed my truck. I have witnesses that saw how he drug my truck from the back with my front tires not moving, then turned around and towed it from the front. All because he claimed my disability placard was not visible when in reality it was on my dashboard. My witnesses went to catch up with him and the tow man was very disrespectful to them and cussed them out, stating to one that he would’ve towed his car too if he saw it. My daughter tried running after him but once he saw her he started speeding up. This is very unacceptable. I had to pay $188 to get my truck back and he didn’t offer my a drop charge. They were towing cars all day at any cost. This is all just a money scheme. My truck was still new, a 2024 Ford Maverick Hybrid. This happened on 5/16/2025.
This form they get you to sign is illegal in the way they give it to you. They have you sign it before you ever look at you vehicle. This will be in your so called release paperwork. This is a damage waiver that makes it where they are not responsible for any damages that happens while being towed. Do not sign it until you look at your vehicle. This is not legal by TDLR. TDLR is who handles all the licensing for tow companies.
Damaged my car. Dumbazz tow truck driver didn't bother to research that my AWD vehicle only can be towed on a flatbed. Instead, the towed it around the corner and broke into it and pulled my drive line. Suing their ass!
First, there is no sign warning not to park where the car parked, second, after they towed the car and flattened the tire of the car in purpose not drive out because to charge
another night. They did it on purpose to steal innocent people's money. I reported to the police but non of them cared about how they sucked people's money for nothing. Charged $344 plus I had to tow the car after midnight because a flat tire cost $250. Evil!
The city of Mesquite must get commission for sending cars here because it is practically impossible to get your vehicle back. They won't even let you pay them with half cash and half card so don't go thinking you can you split the payment. The people working there are swindlers who don't care about you in the slightest and know what they are doing is wrong (finding every little loophole to keep your vehicle), but again, the city backs them apparently so this will never change. I would complain to the city but what good would that do...The fact that a place with only 1.2 stars is still able to be open and operate says a lot...and the fact that they don't even have a working website or pick up the phone...
If I could give 0 starts I would I found this place on Facebook market place and was originally trying to buy a 2007 Hyuandai something roy or on Facebook “royal Cooley “ under Cooley engineering I told him my budget for the car listed he said come get it , when I got there the car wasn’t there he said a man came to get a lot of cars right before me keep in mind I saw no one with a tow truck , FIRST RED FLAG he then tried to force me into a mini van asked if I had kids or wanted any I told him no , he also stated that he would give me a car for $1200 and to bring him back $200 so I didn’t the next day EVEn through i said the budget was $1200 then once I brought back the $1200 he said bring back another $300 all while knowing my budget he told me in person only $1400 but the next day it was $1700 he then said okay just bring the $1400 and bring another $200 for the title , making it $1600 total I was fine with it he asked me really late at night to send him $200 to hold the car which was odd sounds like a scam , so I get there with the $1400 which I told him a total of 6 times today that I was on my way with $1400 when I got there he said no get another $200 and I can have the car he started asking could my boyfriend give me money and etc and how bad do I need the car what I can I do for the car . I began to get a uncomfortable feeling and left I wrote this to say do not go here his Facebook reviews are horrible I tried to give him the benefit of doubt but my experience was way more horrible than the reviews I saw RUN away from this place if buying a car I heard all they do is scam and lie and roy is the biggest scammer and liar there is
I parked in a Handicap w/o a sticker so my car being towed is appropriate. The issue is the poor customer service and decency to other human beings. They spend a minimum of 30mins per customer just for simple paperwork. Instead of asking for everything up front they ask for one thing at a time, while walking away for 2-5minutes after each request/question. It appears their priority is eating and conversing amongst their co workers. They do not accept cash and you’ll have to wait 1hr in line to find that out. Everyone that works here lacks customer service and does not speak properly to even the nicest person. There’s no chairs or anywhere to sit at during your 1- 3 hour wait. You all will inevitably and collectively receive the energy you put out, God Bless!
My Jeep was tow according to the tow company for not having a tow plate or placard. I have my card and it was placed on the dash in plane site. When we picked up the Jeep the card was found on the door in the pocket nicely placed behind our ice scraper. We found Black Marks on the door jam of the jeep on the upper right side of the jeep closest to the roof and black marks on the upper right side on the post, there was also damage to the weather stripping on the post looks like it was done using a lockout bar. Proof they wedged an air bag to pry open my door and used a lockout bar to unlock it. When I went up to the door to get my jeep back prior to noticing and seeing my jeep the guy behind the door yelled at me stating I didn't have a placard and it definitely was not on the dash. That's the only place I store it, even while driving. My wife being the registered owner was the one who signed the papers and didn't sign the first page and under duress from the guy yelling she did so any.
They towed my car for having a low tire. What type of nonsense is that. The owner of the property never sent them to tow it either. They just took it on their behalf to tow it. Then, the lady on the phone was extremely rude just because I was asking questions. If you can't control your emotions, get a different job. This place needs to be shut down.
Surprised this company is even legal and still running. My car got towed Dec 7th. They towed it improperly and snapped my gear shift. To file a complaint they have one email taped to their door saying someone will get back to you in 3-5 days. It’s been almost 3 weeks. I’ve paid for a towing company to get it off their lot or it would be reimpounded (another almost $400), I paid for a mobile mechanic to come out and diagnose it and I’ve paid for a part for this guy to fix it and I’m praying to God my vehicle starts running. This absolutely ridiculous.
Where can this type of company be reported? Tow truck operators are all rude; the wait to pay and retrieve your car can take up to 6 hours, the fee is $320, and it must be paid in cash. Who regulates these abusive practices?
BIG SCAMMERS THEY HAVE CARS GOING IN BACK TO BACK EVERY 6 MINS YOU WAIT IN LINE FOR OVER A HOUR, THEY TOOK MY MOMMA CAR IN CITI TRENDS EVEN THO SHE HAS A HANDICAP STICKER AND A BROKEN HAND, THEY SAID “THEY DIIDNT SEE IT” SMH EVEN THE CITI TRENDS ASSOCIATES SAID THEY ALL THEY DO IS RIDE AND PURPOSELY STALK EVERY CUSTOMER THAT GET OUT THE CAR AND TAKE THEM SMH I PRAY THE GET SHUT SOON THEY SOME SCAMMERS AND SNEAKY THIEVES
Will take anyones car even if parked legally, literally scamming poor people out of $321 dollars. And on top of that they only take cash, probably so people can’t dispute it with their banks and so they can steal more. Sickening
Edit: They tried to lie over the phone and say I parked somewhere I clearly didn’t. The property landlord of the place I work stated that this company DOES NOT WORK FOR THE AREA THEY TOWED ME IN. AND WAS NOT AUTHORIZED TO TOW MY CAR! NOR DID SECURITY CALL FOR MY CAR TO BE TOWED. They will tow anyones car apparently, even if illegal.(and by the way will not notify you!) Look at the better business bureau website and see how cars they steal from people a year. I can’t believe these people aren’t shut down by the police. Thank god my boss was generous enough to demand a refund for me, imagine how many low income people they rip money off and are out $300. And by the way Jason- if you tow a car without signage it is ILLEGAL regardless if it’s “”taken down””” which it wasn’t because there is not a single sign in the area and I know that cause I’ve parked in the same place for 3 years. You’re lucky I didn’t take you to court and demand the money it took me to drive to mesquite and the money I lost from a day of work.
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