I hated having to pass the call off to my boss because I was having the best customer service ever from Kevin!! He is such a personable guy and you can tell he truly has a desire to keep customers happy!! I am very picky with my customer service and Kevin handled me like a pro!! Thanks again so much Kevin from your fave GP girl (even though you didn't know yet that I'm your fave...I'm letting you know now! Haha)
Keep up the great work guys!!
I bought a used transmission from, worst decision ever made. Firstly I was lied to that the transmission was rebuilt, it wasn't. Was told it was great shape, it wasn't. Continuos leaks of fluid, more noise then my previous transmission. Whoever worked on the transmission i bought from here stripped nearly every bolt on it and removed the filter. No idea how or why you'd even try that. But nonetheless I wouldn't ever buy another part from here ever again
I swapped out a bad engine with a friend and It seems they refunded me by accident And it was not me and I told the lady that's not my fault you did that and it seems they refunded a friend I went with or other person not to me. and LKQ is trying to Sue me for that What a horrible company. I definitely would not recommend this place. They make mistakes and they want to try to charge you for it.
I bought a snow chain hanger through eBay from LKQ not knowing it was only for 4 chains, their description is not specific on details nor pictures. I happen to Otr for over a month when I ordered product. I never opened box and was still denied a return. This is my first and last time dealing with this place of people
Worst service here. Takes more an more hour to get parts picked up here. Left without picking up parts as they told me they are not sure if they even have the parts. Will not deal with them again. They keep replying back to bad reviews saying that they are working on improving the service but nothing happens. It was my first and last time here at this location!
Don't waste your time especially if you're a business owner and need them to do what they say they will. They lost our first order then sent us the wrong unit, made us jump through hoops to prove they messed up, finally said they would send us the right unit told us Monday but once again no show. been dealing with this for over a week. We finally had to tell them we would come get it ourselves, but once we showed up they wanted the core, the same core they would have left in our shop for weeks had they actually dropped it off, tried explaining we didn't bring it because they usually leave them in our shop for weeks before they come and get them (while they sit on our money for a month or so before we get our deposit back). We were told that's not our problem, but this whole chain of events was started by them and their poor customer service. Now I'm left trying to explain to our customer that there are companies that are actually this terrible at their jobs. Beware once they got your money they don't care about customer service, don't use especially if you're buying for a business you will most definitely be sorry. Only gave 1 star because I couldn't give 0.
Love doing work with Cameron Huey at LKQ. Quality parts, recycled and aftermarket. Quick shipping and timely responses when I'm looking for quotes. Thank you, Cameron, for all you do!
It's been two months since purchase of reman cylinder head. I drove the car for 180 miles and a spring snapped. I contacted Oriellys (Place of Purchase) the next day after the $500 tow back home. It took two weeks for LKQ to call me and the mechanic. I haven't heard from LKQ since then. I call, leave messages, no response. Not Recommended.
Worst customer service! Engine is not worth your money and time! Stopped working after 20,000 miles or so. Its warranty service is the worst! Don’t waste your money and time here
Absolutely the worst customer service! I bought an engine for my Toyota Tacoma truck from this company and it stopped working less than 25,000 miles! My engine was ready to be picked up for a replacement on 7/7 but they didn’t pick it up until 7/17! 10 days of me contacting them back and forth to arrange a pick up! Nobody called or gave me an update on when it will be picked up! I called and emailed so many times to follow up on my waranty case and were told different stories every time. Today i called again and were told by Michelle with full of attitude that they received it last week and wasn’t checked in until 7/27! I will takes 3 more days before they can tell me anything! I asked to talk to her supervisor and were told there is nothing else they can do! I have to pay for a rental car from 7/7 until now, 3 weeks just to hear them tell me that! Totally unacceptable!
They attended my needs promptly and directed me to the person who could sign my documents. He helped me offload the product as well. The actual location of this building is not easy to find by my Magellan gps nor by Google maps. However Google maps was better. If you have business to do there it's a good place to go.
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