What clients say about AutoZone Auto Parts in Prosper (TX)
Guys were super helpful in finding what I needed. They honored my warranty after speaking with auto shop even though it wasnt in the system. Will go back for any additional needs.
Marcos did an amazing job and made my experience not only easy, but enjoyable. He was kind and friendly while charging my battery + cleaning the corrosion and helping me make sense of what was going on with my car. I would highly recommend anyone to this location to work with him.
I visited Auto Zone for a battery problem. Michael took care of my vehicle and provided exceptional customer service. In today’s world, I had forgotten what good service means. Michael reset my expectations and truly differentiated Auto Zone from the competition. Thank you for everything.
Can not say more than enough of the hospitality received by Zavier tonight.
He was walking in to start his shift and offered to listen to my needs immediately.
Problem shot all the issues and even offered to clean the sensor for me. HIGHLY recommend ZAVIER and this location.
Location was super clean. Parking lot looked good. Everyone was extremely friendly and knowledgeable. Beyond pleased
I stopped by AutoZone today and the service was absolutely outstanding. I was helped by an associate named Allen, and he was a game-changer. He didn't just point me to a part; he took the time to understand my issue and went the extra mile to get me what I needed. His help made my whole day easier. A big thank you to Allen for his fantastic customer service!
I had never had problems in this store until I needed help from the staff to know the best option for me between 2 products. They didn't know how to tell me anything about the products other than what the box said and only recommend the most expensive option that after investigating on my own I knew it wasn't the right one. Then I bought an extremely heavy product and no one offered to help me move it to my car. The truth is that I felt very poorly taken care of
Wonderful customer service I received at this auto zone in prosper! His name is Michael I’m sorry I forgot his last name.
I will definitely return to this location for my auto needs and ask for his expert advice and help.
Thank you Michael.
BEST SERVICE EVER !!! Norma, Alan & Zavier are truly the most helpful people, I cannot explain how stressed I’ve been about my car till they took a quick look & fixed it in seconds!! 10/10 Quality Service & I will be back again! Thank you Guys for helping, yall are awesome !!
Such a great location! Norma was super helpful. She helped me put on all the right parts for my truck! I highly recommend ; They have Great customer service!:)
This is the best auto zone I’ve ever been to hands down. Frankie the lady that helped me during the day was awesome and made me feel like I was her own family. Replaced my battery and gave me great advice!!! The staff here care and really know what they’re doing and talking about.
The young man was very helpful, knowledgeable, and gave great advice... Above and beyond... Even after he ran a diagnostic that came back uncertain, he had great suggestions. He even offered help to an older gentleman who was struggling with a rear windshield wiper.
Norma was so kind, and so very knowledgeable, and kind. She was so helpful, and made sure to help us with whatever was needed. 1000/10 amazing experience!
Nothing but fabulous things to say about my trip to AutoZone in Prosper, yesterday. Marcos was so helpful and kind! He graciously helped me install my headlight bulb without me even asking!
I highly recommend AutoZone Prosper. The customer service is exceptional! Thank you Andrew for all of your help with installing a new battery in my vehicle. You went above and beyond without any hesitation! I appreciate you and the rest of the AutoZone team.
Went there to replace my car's bad battery which was under the warranty. The guy(white male) tested the battery and said its good battery. I showed him the report tested by car dealership that the battery is in critical condition but the guy was reluctant to replace it. He said he has trust on his tester until I restarted the engine while it was not starting back again. It was actually a 100% bad battery and earlier I did jumpstart to go to autozone. Upon my request he has then brought the jump-starter and unplugged the battery wires. I asked to test the battery again without connecting those wires and he found the batter is bad this time on his tester. He has replaced my battery after that but I feel as a customer its painful to convince autozone tech for the bad battery even when the dealership report is in front of him. I'ld expect little bit patience from them and trust on what customer is saying. I could avoid paying $200 to dealership to check the engine because this same shop told me earlier that the battery is good but the engine starter may need to be checked..
Absolutely amazing!!! The staff is so helpful. We came by today in need of some help and Tayvin came through! He wasn’t rude or short which sadly is the norm these days. He was chill and informative. He really turned our day around! Thank you.
Went for a battery replacement, and the agent (CSR #70) who helped was extremely rude and lacked a basic understanding of customer service. His behavior made it seem like I was bothering him by asking for battery service. When he was done, he just walked away rudely. If you don’t like your job, there are other options. Taking it out on customers should not be one of them. I've always had good experiences there until today.
This location is fantastic, we have used it multiple times. Alan at the service desk is super nice and helpful. He offered to change my car battery without me even asking and did it so fast! Thank you Alan!!
Uh, no. This is store is not setting the standard for customer service. I don't know who is writing some of these reviews. Just stop in during the morning hours with more than a simple purchase then tell me they are excellent at customer service. @AutozoneCorporate Please improve the training for new hires as well as training for managers on how to both treat new hires and customers that new hires are attempting to serve. Bizarre attitude flare-ups including from the managers.
I have had a much better experience from one of the evening employees. Wish I had his name as I would like to give a shout out. I think you'll recognize him pretty quickly considering the debris field some of the others are leaving behind. It's making it easy for him to shine. All the best. I'll continue to shop at O'Reilly Auto Parts when I can.
David and the Manager were amazing. David helped us change our battery and then realized we needed an alternator. Thanks to amazing neighbors and this team for all the help, everything is fixed and we are on to our next city in Texas. Thank you guys for being great people and providing excellent customer service.
I have to brag on the store manager Earnest that was more than helpful today. I’ll save you the story of my issue and just state that Earnest went absolutely beyond his job duties to assist. He was not only courteous and informational, but did not make me feel the least bit bad about asking for his help. He took the initiative and I can honestly say that I’ve never had that experience out of any of the AutoZone visits that I’ve had over the years. I truly hope his Superior sees this review and if so, please know that you have yourself one hell of an employee. Treat him well. Give this guy a raise!
Friendly and knowledgeable people with a well stocked store. The manager Evan is so nice and knowledgeable. He was able check my battery and found the new battery I needed and even installed it for me! I am beyond thankful for the amazing customer service!
Every time I come here someone addresses me right as I walk in and offers to help. I've worked with just about every staff person and they are all very helpful and efficient. Rare to see this kind of customer service today. This store has converted me to AutoZone from O'Reilly's!
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