SCAMMERS!! We called before going in and they told us they had 4 of the transmissions we needed for our car in stock AND told us on the phone that they do not do refunds only exchanges. Drove 1.5 hours and when we got there, they made US look for the transmission ourselves and when we did finally find it, we asked if there were others and they said that it was the only one they had. So you’re telling me that 1. We could’ve saved the trip if they hadn’t had lied. 2. We’d be stuck with no way to exchange it for another transmission OR get a refund which would’ve been fine if THEY hadn’t have lied about the amount they had 3. We had to search for it BY OURSELVES??? 4. The girl that was helping us didn’t know what she was talking about or how to help us or where anything was. We inspected and found that it wasnt even in good condition, and in the middle of inspecting we were told “By the way, we can’t give you your money back.” The worker wasn’t rude or mean. So there’s that.

Savyna Viraphonh

03/19/2024 22:42:16

I was looking for a headlight assembly for my Honda odyssey. Called them before going and they confirmed they had two in stock. When I got there, they had none. wasted another 30 minutes looking for it in the yard as well.

Monem Hamid

12/16/2023 22:07:21

They did not fix my car at all. They said they put the battery it was the battery cable when it was water is getting into my oil and my motor is blown so I just do not understand why they say one thing and they only do used parts I will not recommend this place to anyoneplease for your peace of mind do not use this facility

Delynn Armstrong

03/05/2024 17:38:15

This place is terrible. They don't know what they have and what they dont have. One time I went there for a rear axle. They showed it in inventory and then spent an hour looking for it and could never find it. Then yesterday, I called looking for ABS pump for a Dodge Ram to make sure they had one before I drove up there. Told me they had 3. I get there, they don't have any. The 2 brainless teenagers at the front desk don't know their butt hole from a hole in the ground.

JAY BOYETTE

10/24/2023 13:13:20

Super helpful staff! Didn't find an intact obscure part I was looking for, but didn't expect to either. Will be back for other parts now that I know how wonderful these folks are. Tip the crew even if you don't find your part. 😉

Jeff Wilson

11/21/2023 01:19:27

Great prices, great work but slower turnaround times

Myron Williams (Myron the garage door guy)

04/09/2024 04:15:55

They don't deserve any stars. I called the day before to ask about a transmission and they said I had it to go and see the part before it's pulled from the vehicle to see if it works"car didn't turn on to test it". Drove 2 hours to this yard just to be told that I had to pay cash or it was 4% fee on $900 with card 😒. So we spent 30 minutes looking for an ATM that let you withdraw that much. We finally pay for the part and we are told that in 30 minutes the transmission would be pulled from the vehicle. We went to eat while they "worked on it" and came back 1hr later and they said still working on it. My husband got down to see how much longer, the car was intact and nobody was working on getting the transmission out. They lied, made us waste our day there because I had to be at an event that afternoon and wasn't able to make it!! The girls at the front don't work right and one of them had a bad attitude with the co-worker because he was trying to give us the warranty information right. Very unprofessional all around!

V R

09/02/2023 12:39:47

I wish there was an option for zero stars. They told me on the phone that they had 6 items on my list. When I got there it was only 4. No one speaks English understandably. No place to park. The grill I picked up for my body man had all the clips broken off (which I didn't know to check for) and they refused to give my money back. Never again! Buyer beware!

Roger England

09/13/2023 21:42:47

First I received a very inaccurate price for a radiator. $60 difference. Then, I was given the wrong radiator. (They said I was supposed to compare it to the one I had.) Once I tried to return for a store credit, they advised that it does not apply to radiators.

Jack Skellington

08/14/2023 14:42:57

Great Service, Awesome Price…. Found the Jeep Part I needed A++

GERMAN REYNA-PEREZ

01/01/2024 17:44:21

My son just called and asked if they sell parts off cars. They said no they don't do that. I read some of the reviews and people said they have bought parts.

Michelle Yanez

06/30/2023 20:53:43

Extremely Helpful & Patient, Had Exactly What I Needed At a Great Price...

PICALO PLAYA

01/09/2024 18:44:09

Not a women friendly pkace. This place has a heavy pink tax. Make friend called and was told $60, it 20 minutes the price went up to $75. They wouldn't take the part off until I looked at it, but no one showed me the truck.

A McFaddinFamily

06/03/2023 21:25:31

DO NOT GIVE THESE CROOKS BUSINESS!!!!!! Long story...... I tell the truth!! PLEASE READ!! I am speechless after my experience here today. Online I saw 3 cars with parts I needed. I was mainly looking for a sun visor, and some other random interior bolts, fasteners, panels, etc. I got there and the woman at the office quoted me for the price, which was steep, but I didn't care since I already had driven an hour to get there. She told me there is a 25 dollar minimum price per visit. A man walked me back into the yard after a long wait. We finally found the right car. None of the ones I saw online were in sight. The employee wasn't able to remove the sun visor and damaged it while trying. I was at least able to get the few small pieces I needed, and the visor clip. I know salvage yards deal with theft problems. The trim piece and bolts could've slipped right into my pocket. Being the honest man I am, I walked in to the office to pay. Office girl informs me that since the employee wasn't able to remove the sun visor, I was unable to buy the small pieces because they only sell "bulk" parts at a set price (they sell used, often broken parts for dealership prices). I offered to go back for the broken visor she said no and this old hispanic man with a mustache came out. I assume he was the owner. He had some very disrespectful words for me. He then blamed me for the employees doing their job incorrectly. I asked him if I could just pay the 25 DOLLARS for the few screws and stuff (worth like 5 bucks). He asked to see what I had so I handed it over. I am not exaggerating, he literally told me to pay him 50 dollars or to leave. "It's better to just purchase brand new parts" he says. (I couldn't find these specific clips anywhere, and am trying to save money).. I then offered 30 dollars!! And he threw my parts in the garbage. The egotistical man wouldn't sell me 5 dollars worth of parts because of his pride. What kind of business practice is this? SUMMARY I was nothing but respectful and honest but was treated like garbage. The owner is not a good man and I honestly wouldn't be surprised if the place is a chop shop for stolen cars. I offered to overpay.. and he blamed me for wasting his time? MY 2 HOURS were wasted, sorry for the 5 minute conversation sir. It is NOT my fault your employees aren't doing their job. ALL THIS NONSENSE OVER 3 DAMNED BOLTS AND A PLASTIC CLIP!

Tmango5

08/27/2022 10:17:11

guy on the phone very nice and helpful when I called. However, when I drove out there they gave me the wrong part from another vehicle that they said was for my vehicle and it would fit. If not the guy in the yard said to bring it back and exchange and if they do not have it they will refund my money . I am not a mechanic to tell the difference in parts so I trusted them and when I got it home it did not fit. I went back up there and they tried to find the correct part and could not. So I asked for my money back and she went to get the manager who was a very rude man who spoke loudly and raised his voice saying read all the signs no refunds and look at your receipt it says no refunds. He said I can only have an exchange. I said what good is a exchange when you do not have my part which you said on the phone you did have it. Plus you guy said I could return it and get my money back since you gave me the wrong part. The manager said it is my responsibility to know what part I am taking. I told him I am not a mechanic and How do I know and your guys told me it was correct and would fit. He didn't care and raised his voice again. very rude manager and horrible service. DO NOT GO THERE!

Larry Allston

11/30/2020 21:53:52

Don’t waste your time, they have no idea what they actually have in stock. Two separate occasions they have guaranteed me over the phone they have a specific stock number available. BOTH times the part was not there. They don’t even bother updating Car Part or any other portal. Don’t waste the drive it takes you to get here. If only there was a 0 star option for this place.

Grayson Engelking

11/23/2022 18:37:46

Sold me a bad transmission with stripped bolts, bad and missing sensors and OD light flashing from internal damage. Were very rude; guy acted like a know it all, even though he was wrong. They didn’t give me refund only store credit and said I couldn’t have my transmission core back even though they charge a core fee. So I’m out almost $1000 trying to go to JUNK yards.

Jess Perez

01/03/2023 03:07:23

Dont even go there!!!!! The worst salvage yard ever!!! When I called for a knuckle they told me $60, when I went to pick it up they told me 125. Then my friend called, they told him 175. Also, their parts are just trash

mustafa alrudaini

06/24/2023 17:34:24

I would put 0 stars because thats the level of integrity they have. They pulled a bait and switch, and gave us a bad price. DO NOT COME HERE!

Andrew Huss

05/24/2023 18:32:16

They do not control their inventory. Waste of driving out there. I call before going out there. They said they had the part. Bad customer service

Juventino Cano Jr

09/04/2023 22:58:16

drove 2 hours to find out that they sold the part what a waiste of gasoline and time do not waiste your time here

jj the gfe autos y trucks hdz

11/07/2023 03:27:36

The girl who answered the phone didn't know what a fuel sending unit is and got confused when I explained that I need the whole housing that the fuel pump sits inside. If you're on the phone selling parts at a salvage yard you should at least have an idea of what you're doing.

Ktmk

08/30/2022 13:48:29

I called for a AC compressor and was given the price of $75. When I showed up they raise the price to $125. Very unprofessional. Worst wrecking yard I ever deal with. Go somewhere else. Don’t waste your time and money going there.

Zeo Zu

05/12/2022 22:15:58

I would HIGHLY DISCOURAGE anyone from going to this place. I had called and spoke to a woman over the phone concerning a part I needed (specific to my make, model and year) PRIOR to visiting the location, and she had confirmed to me it was available. I drove 45 minutes to Hernandez Auto Salvage to purchase the part, only for the same woman I spoke to on the phone to tell me to "go in the back" in the junkyard to find someone to assist me TO LOOK for the car part. One of the workers that they referred to as Roberto spent 15 minutes with me in the HOT sun going vehicle to vehicle to find the part I was in need of. He continues to search as I wait inside as you can imagine I had not prepared to to be looking for my car part in 98 degree weather. After 20 minutes had passed, I inquire on where Roberto was as no one had communicated with me if there were still searching for the part or not. Roberto finally returns with a part in very poor condition. I respectfully declined as it was not in the quality I hope to purchase it for, and in doing so another worker working the front desk begins expresses some of the WORST CUSTOMER SERVICE I have ever experienced in my life. He even told Roberto in front of me "to never get another part until the customer has paid" ever again. Never have I ever been spoken to in that matter in an establishment. I definitely wish I had read the other reviews because I had awful customer service similar to many of those listed.

Luchi

07/18/2019 22:39:54

Okay after reading alot of the reviews it really does all make sense about there way of business. I've delt with them and tons of other people I know that have learned the first time on dealing with this company. There parts are very over priced and if you don't get any kind of agreement in writing they'll screw you around even more. There customer service skills is little to none and they will not give you a refund in cash just "store credit" so be sure your satisfied with the part you got. I'd rather give my business to picknpull then a disrespectful company that doesn't care about customer service and telling the truth.

Ryan Finch

11/15/2019 20:05:49

Horrible place. Owner charged one price and then changed his mind after seeing the part. Total scumbag. Just lost a regular customer for life by not honoring your word.

Carlos Torres

11/12/2022 18:09:44

They are SO NICE! Got my air conditioner fixed for 282 DOLLARS! I bought the freon! When my car was 2 years old (in 2009) took it to a "dealer" and got a hole in the air conditioner compressor (oil change only!) and have NOT HAD AIR CONDITIONING FOR 11 YEARS! NO MONEY! Bought an air conditioning compressor for 82 dollars and had is installed for 200! GREAT!!!!!!!!

Rapture Angel

05/01/2020 21:35:35

I called to verify if a part was still available that is posted online. The Lady on the phone said yes it is. I even stated that I was driving an hour to get there. I showed up and had to wait 15 minutes for someone to walk me through the salvage yard. After following the employee who couldn’t speak English around for awhile, I could tell he has no idea where the vehicle was the part was located on. We finally locate the vehicle and turns out they had already sold the parts off that vehicle. So it was a complete waste of my afternoon. Please do yourself a favor and DO NOT DO BUSINESS HERE!!!

Caleb Lewis

03/06/2020 03:49:30

Worst wrecking yard I ever deal with, Very unprofessional when you call them , They do not want give you any warranty , they sell parts as is, So if is not working you are on your own , Some parts like electrical may be defective and they do not want to do anything about it. They are much more expansive then any local Yards. I do not recommend anyone to go and buy anything .

Skinerd

08/02/2021 14:54:47

I was very disappointed. I purchased a motor from them that wasn't any good. I took it back and they did exchange it but did not offer any kind of discount for having to install a bad motor and in addition they kept the $75 core charge

Total Auto Repair

04/16/2022 19:25:44

Address:	2441 E University Dr, McKinney, TX, United States
Phone:	+1 972-635-3186
Services:	Salvage yard
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 228 Reviews
ZIP Code:	75069
Open Hours:	8:00 AM - 6:00 PM
Popular times:	Tuesdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		8:00 AM - 6:00 PM
Monday		8:00 AM - 6:00 PM
Sunday		Closed
Tuesday		8:00 AM - 6:00 PM
Saturday		8:00 AM - 6:00 PM
Thursday		8:00 AM - 6:00 PM
Wednesday		8:00 AM - 6:00 PM

Hernandez Auto Salvage JunkYard in Plano (TX)

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