This is a nice looking tow company. But the black woman working the counter seemed racist, completely unprofessional, and lacked any kind of customer service. She was not helpful. We called a day before to ask the price on my truck, we were given a price and a day fee for every day it remained in impound. So we go the next day and find out they added a 50 dollar fee. So we asked why and what they could do. She basically told us there's nothing we could do and did not CARE. So we put together the rest of our money to pay them, left us completely unprepared to pay over 300 dollars. She laughed the entire time and didn't greet us when we came in, although the other employees did. I would get rid of someone like that, it's bad for business.

Leah

04/13/2024 02:09:49

The customer service could be a lot better. I didn't like the attitudes and disrespect given by the lot crew. The receptionist was pretty nice and helpful. I just hope I never have a reason to come back to this business.

John Challis (JC Challis)

03/24/2024 17:01:35

They are liars and refuse to help. Police dispatched their service to tow my flat tire. Yet, this tow service is listing the call as an accident. I even called 911 to confirm that it was not reported as an accident, spoke to the officer who was there to assist and he confirmed it was not an accident. But Kirk the manager here refused to change the paperwork, even after I requested multiple times that the officer is willing to confirm that it was not an accident. This is what you call terrible service, they were disrespectful and refused to abide by the facts. They refuse to change their system even if police department gave them confirmation. I sincerely hope no one uses this business, and they begin to assist customers. That’s what a tow service does, it’s not suppose to create extra stress. If I could give 0 stars, I would.

Ethan D

10/28/2023 12:56:07

These guys are not the friendliest. That’s got to be expected in the line of work they are in. They are however very fast. Processing the paperwork out took 5 minutes. The car was returned 5 minutes after that. I would give 5 stars but the Parking lot is dangerously dark at night. They do something about that to protect the people that don’t have to wait too long for a car to be delivered.

Rick McDaniels

11/22/2017 05:27:29

Went out of there way to meet me on time. Highly recommend.

Kathy Keedy

04/05/2024 13:01:37

Terrible attitudes. No willingness to work with a courteous customer. It’s a shame these towing company’s are all the same. avoid if you like working with a business that lives in the 21st century and accepts modern day payment solutions

Anoop Choong

09/29/2023 15:37:35

A wonderful representative of your company named Alexis called our place of business to verify if a vehicle was ready for pick up on behalf of one of our mutual customers. Alexis has the best customer service, was very friendly and knew exactly what to do regarding the situation at hand. Great customer service is a rarity this day and age and I wanted to take the time to inform your company of Alexis' professional and positive attitude. She has excellent customer service skills and I hope that she feels appreciated for her role at your company. Thank you Alexis.

Carrie Cross

02/18/2023 17:19:00

The pay was hight on the first day But when Your car been stolen 2 weeks I'll the the 220

Hi life Thomas

12/12/2023 05:22:26

They change my view about towing facilities in positive way and I’m saying this because staff were better to talk as compared then other places They should have a waiting area too while making people waiting in the heat

Nasser Iqbal

08/28/2023 22:08:39

If there was less than one star I would use it. They are rude will not anwser the phone. One of the worst companies I've ever had to deal with.

Greg Price

10/04/2023 10:51:40

Professional wrecker service. Indoor spot to wait, and they weren't too busy. Staff was helpful and prompt, and driver was professional and nice, much better than the other wrecker yards I'm used to dealing with.

Michael Tindell

07/03/2023 23:42:43

Our experience unfortunately involved death of a loved one. Graham Wrecker staff was professional, accommodative, and courteous regarding the care of and access to the vehicle. I have experienced surly and combative staff at other wrecker yards.

Themistocles17

06/12/2023 18:40:45

Car smashed by another driver, this company towed it. Rude on the phone, rude in-person. Cold day, yet more than two people can’t stand in your “lobby?” Ok whatever. Had broken ribs, yet I caught grief for bringing someone else to help retrieve the personal belongings in my vehicle. Heavy stuff to lift with broken ribs. Horrible people. Looks like a TLC towing company reality show.

Jeff Johnston

04/09/2023 15:13:11

Do not use them for towing services. They will damage your car and not take accountability. They are liars and don't care about customer service. They towed my car after an accident and caused damage/ huge dent on my driver's side back door and bumper, lied about it and refused to release 'report' that they supposedly did after they got my car... Please choose another company that actually values customer service..

Holly L.

12/07/2022 00:10:18

Quick, friendly, Careful and safe. What more could one want?

Christopher Bird

12/22/2023 19:45:58

They stole from the truck that was impounded. $6 from the change drawer, the $200 attic cooler and the 4 hubcaps! They found them so I got the back super quick. Thank you for handling the situation well But i thought people should know.

Rachel F

08/09/2022 06:27:16

I had the misfortune of debris falling off a vehicle this evening right as a major storm was hitting. Steven showed up very quickly within 15 minutes of my call. He had my baby(aka truck) loaded and safely delivered us both 22 miles away to my husband at a shop in Bedford. Steven was a very sweet man and went above and beyond. He kept the conversation super upbeat which was much appreciated.

Teka Allen

11/11/2021 06:20:43

My car decided it didn’t want to go to work today, so I had a rough start to the day. My body shop recommended Graham’s. I shopped around quickly to determine who had a good price, they were in the middle but had a good presence on the phone, so I chose them above cheaper services. Marvin came out and was very professional, cared about my vehicle and keeping it from damage. With quick service and a caring attitude, I was able to get my car towed and kept stress low all while getting to work as quickly as possible. Great job!

Lady Wolfina

04/29/2020 19:18:43

Worked with these guys for years. Always great service and fast.

Tyler Denison

10/24/2023 14:19:23

Zack and Roland did a great job from top to bottom relocating one of my trucks. They did not stop till the job was done. Highly recommend to all my friends.

Cole Walters

11/08/2022 00:56:31

I have used this service a couple of times over the past five years, and each time the drivers were courteous and professional. This morning was a flat tire on the tollway. They had a driver there in twenty minutes and he made quick work of changing it. A little expensive, but more than worth it because it got done much quicker than I could have on my own. Also kept me clean for work. Thankfully I don't have to use them often, but I always keep the number stowed away for a bad day.

Amber Ducote

06/12/2017 16:58:39

Steven was my life saver on 7/28!! He was super nice and explained the towing process to me. If I ever need a tow truck service I will most definitely go with Graham’s. Thank you so much Steve, just in case you see this review.

JULIA BENITEZ

07/28/2022 20:47:07

Don't trust them. After more than 8 hours with a broken down truck, we finally cancelled. The reason we didn't do it sooner was because every time we called, they led us to believe their ETA was within 90 minutes. I doubt they ever tried. My husband finally called with them saying they "didn't have enough trucks".....IN 8 HOURS!?!? On top of it all the man on the phone had the nerve to call my husband "young man" and proceeded to raise his voice at my husband who was just trying to get our truck towed to a shop before it closed for the day. As a customer my husband felt very disrespected and insulted. The lack of respect from this company is appalling. We are in the process of reporting them to the Better Business Bureau and letting our roadside service through our insurance company know that they should cancel whatever contract they have with them as they are extremely unreliable. **This review was created 2 years ago. I amended an error and now it claims this post was made to the most recent edit. I am putting this in as clarification because this company appears to respond to people they think are in the wrong and I didn't want them to incorrectly call me out.

ashley o'bannon

02/07/2018 17:26:02

Absolutely great towing service. My car broke down on the fourth floor of a very narrow parking garage. Marvin showed up in 30 minutes and was an very polite and professional. Got my car hooked up and out to my mechanic in no time. Special low clearance tow truck was key as our ceilings were below 7 feet. Definitely using these guys going forward.

Kevin Potere

07/28/2021 17:45:11

They were very rude and unprofessional, I was going there to retrieve my personal belongings out of my car a few days after having a horrible car wreck that left me with a broken knee and on crutches. The man in the front advised me to walk into the yard and he would allow my friends car to enter the tow yard. It was clear that I could not carry my belongings back to the front but another employee literally started yelling that my friends car could not be in the towing yard. I explained to him that I was just trying to get my things and needed my friend to drive to the back so I could get her to place my belongings in her car for me because I clearly could not carry them to the front myself. He continued to yell and be aggressive about the situation. Which was uncalled for. We were eventually allowed to enter the tow yard and I was able to get my things.. Later I was advised that the guy was a supervisor for the company. It's a shame they have this kind of leadership running this company.

Hassan Muhammad

08/03/2021 02:29:49

We received our truck back with major body damage and tire damage 3 tires are slashed out … The rules for this place to get vehicle is over the top stupid spent so much time wasted time trying to gather everything they need I’m

Stephanie Johnson

07/29/2023 20:11:27

Office staff was nasty and had zero customer service. Even if they can't help you they should still be nice about how they explain what they need in the paperwork.....what redeemed them what all the helpful ataff they have in the back once you go behind the gate. They are all awesome and literally walked me and my basket back to my truck with my brother's possessions in it and helped me load it.

Lee Gibbons

03/01/2022 09:44:47

Horrible customer service. Their drivers are very reckless and one of them nearly hit me going 20 miles an hour over the speed limit. When I called Graham, he really didn't care about it.

Kyle E

09/10/2022 12:50:47

My Trasmission went out in my semi in the middle of an intersection. I called several other tow companies and either the didnt do big rigs or they were too far out. I got ahold of 360 and got a quote at $950 to go 10 miles but they were an hour out. I told a police officer this and he had his dispatch call Graham towing. They got there in 15 minutes and the total price was $493. We had to drop the trailer at a truck stop because the mechanic shop i took it to did not have enough. Very talented driver placed trailer in perfect even while still hooked up to the Tractor. Very professional very reasonable and very talented.

Randy Schwehr

01/29/2022 14:51:41

I hope you never have to come here. It must already be a hard day if you're here. It would be nice to have a more understanding attitude personality helping you through a different time of life. If you would like A-1 service? I know the perfect person. Hit me up.

Dionel Johnson

01/19/2022 01:46:20

Address:	1755 Vantage Dr, Carrollton, TX, United States
Phone:	+1 972-416-6404
Services:	Auto wrecker
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 240 Reviews
ZIP Code:	75006
Open Hours:	Open 24 hours
Popular times:	Tuesdays Sundays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

Graham's Wrecker Service Inc JunkYard in Plano (TX)

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