What clients say about A Grade Auto Parts in McKinney (TX)
I ordered a part for a customer right before Thanksgiving, I was told I would have a tracking number,on the Monday, no tracking. I texted with a guy name Kevin, and he assured me that the delay was due to the holiday. It is now 1-26-2026, I still haven't received my merchandise, or heard anything back. I filed a dispute with my bank in December, I'm still waiting on an answer from that. I researched the company and saw good reviews, I guess those were lies, y'all be careful, with these scammers, you never know who they are. 247.00 I paid for an instrument cluster for a 92 Lexus ls400 for my customer Howard!!
Over the past few days I called 5 times, held, went to voice mail. I left 2 messages to call me. I emailed. I still have not received a return call. What kind of business can't even have the courtesy of returning a phone call??
I found this company online — great service, excellent prices, and honest people. Deliveries are always on time. Honestly, I highly recommend them. I give them 10 out of 10!
My part was promised within a week. Two weeks went by. It never showed up customer service claims it’s en route and it’s on the hands of the shipper, but cannot provide me with shipper information.
The first part sent was lost in transit. I had to do the tracking and communication with FedEx given my texts to A Grade were brushed off. After several weeks A Grade shipped another. I was told the parts are tested and was assured they are in working condition. The part failed within several weeks after installation. I haven't bothered to contact A Grade given their lack of interest on the lost part initially. I would not recommend this group.
I found this company online as I was hit with a big expense on my Jeep. Dennis was so fast in finding exactly what I needed . It took about a week to get to me (it was a very big heavy part) and there was a little hiccup with the part BUT!!! He came through and made me feel comforted, he understood my feelings, he worked with me and my mechanic via phone, and followed through every step to ensure I got a finished great driving Jeep! Not most will go over and beyond and I felt he did . They are a good company and their team is extremely empathetic and well deserving of this review!! Don’t hesitate in using them. You’ll be happy you did.
-Jen
Maryland
The gentleman had helped us out Jacob brown. Delete really good job of explaining and let me know exactly what I was getting.
Shipping was pretty quick.
We worked with Jacob who was exceptionally helpful at getting us the parts we needed to repair our work vans quickly and efficiently at a much better price than what we would've had to pay at a dealership. The parts were shipped directly to our mechanic within a few days of placing our order and both vans were back on the road in no time and have had no issues in the last 30+ days.
Great auto parts service provider. Honest upfront throughout the entire process. They unfortunately couldn’t locate a respectable part in ideal condition. They were amenable to a complete and total refund. Although it took a bit of time, Dennis worked with me consistently.
hi, I was answered by Jacob Brown and he was very nice and thoughtful to me that he quickly sent me the transmission I wanted, and thank you very much.
I worked with Dennis in trying to find a a visor for my Volvo. He was able to find the part very quickly and gave me a reasonable price, although he did change that price when I went to buy the part. He did finally agree to lower it to the price that I had heard him give me. The part was delivered fairly quickly, and it was a very nice, new looking, completely functional part. I was able to install it very easily. Dennis is a little bit hard to understand, but was very helpful. The shipping charges were quite expensive.
I am very pleased so far with this company. They were able to find the headlight I needed for my 08 Z4. I’m actually also very pleased with the Customer Service since the first headlight I received malfunctioned and they were very helpful in getting a replacement since the parts are under warranty.
Jacob Brown made my shopping experience very enjoyable. He is very professional and delivered as he said he would. He is my go-to person going forward.
POOR CUSTOMER SERVICE! I am not writing a review about the part because I never received it, as the part was no longer needed. However, this place is a total rip off when it comes to returns. Regarding the shipping policy on their website.. there's a 30-day return policy; however, this business charges to ship to and back and also the restocking fee. I, as the customer, don't mind paying a 25% restocking fee, but shipping the product should NOT be on the customer after I've paid for the part. Nowhere on their website does it disclose that the customer is responsible for shipping. $275 fee for no part received.
POOR CUSTOMER SERVICE!
I would like ta first thank Melvin for his customer service expertise and knowledge of an impossible part find, and an extremely vital part for a classic truck. He and Dylan were both professional, as well as the quality of the part, and duration for delivery. 5 stars for these guys and A Grade Auto!!!! Thanks again!
Part came quick I was contacted by Dylan multiple times checking to see if I was satisfied with the service and that I received all the necessary paperwork thru email
I had an very good experience with Grade A Auto parts in Mckinney Texas purchasing a used manual transmission for my 2014 Jeep.
Melvin was very patient helping me find one for a reasonable price and James was great in shipping also. Excellent customer service! Will do business with them again.
*****. 5 Star
Good day I dealt with Jaden to get my abs module I can honestly say he went above & beyond to make sure I got straight in the beginning we had issues with payment & shipping but he got me all sorted out
3001 S Hardin Blvd #110, McKinney, TXTowing service
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