A+ arrived in reasonable time, communicated above average, took credit card payment over phone in office, actual person answered the phone.
Will use again for sure!!
Listen let's give these guys a 5 star review because Zach is putting a new started on my 07 Honda crv and that is not a easy job and his crew and Zach are good people to have on your side when your vehicle breaks down 5 star from me
Nick and dispatch were both excellent! I broke down in Johnson City and had to be towed to my home in Kingsport. It didn’t take Nick long at all. Very affordable! High recommend Browns Mill Towing!
The wrecker came quickly and delivered me and car safely to the TOYOTA dealership. I would highly recommend Brown's Mill towing, have used them several times over the years.
Excellent service. Quick, helpful and very friendly. My dad had a blown out tire and I called Brown’s Mill Towing. Nick the driver was prompt and able to meet my dad immediately and get him towed. Will be sure to use again if the need arises
Big kudos to the sweet driver Nick who came out fast in the middle of the night and rescued me off the side of the interstate. He was quick to get me out of the spot I was in. I unfortunately needed another tow to a different mechanic due to them not being able to work on it and called Browns Mill again this same morning. Very happy with the towing experience!
I was referred to Browns Mill Towing, and I am so glad I was. My experience was the best towing experience I've ever had and at a super reasonable price! My initial phone call was amazing (I wish I knew her name) - she was very understanding, accommodating, and gave me the option to ride with the driver if needed. Lane showed up within 25 minutes and had it strapped in and dropped off within the hour all for $75. Without these guys being so on the ball, my day would have turned out differently! Huge thanks to all of you for saving the day and being so professional!!! I will be recommending you all to everyone!!! Thank you so so so very much! Awesome experience!!! ⭐⭐⭐⭐⭐
Today one of their drivers had road rage on me in McDonalds JC Market Street. Abruptly exited his car come to my windows used profanity and fingers. I did not mean to cut him off and enter left order line. He had been there for minimum in middle of road thought he was parking to right. Since he never enter to drive thru. Police notified. A company does not need to have employees that have road rage.
I could not have asked for a better experience. Lane was on time, incredibly helpful, very nice and went above and beyond. If I ever need my vehicle towed or am ever asked for a recommendation, Browns Mill will be the only place I use.
They are reasonable and very dependable. Nick called to let me know he was on the way and was extremely nice and respectful. Would highly recommend and will use again.
Very professional service. They are able to tow Jaguar and Land Rover vehicles at a reasonable price long distances. Would recommend them for any towing job.
One of their drivers cut us off while exiting an off-ramp, forcing me onto the shoulder. The car behind us also had to swerve to avoid a collision. The tow truck driver then did the same thing to another vehicle down the road.
Used their towing service multiple time and don’t think I’ll ever use anyone else when it comes to lowered cars. Very nice and knowledgeable drivers! Dispatch is great also!
I called this towing service and the service was very good and fast.The driver, nick, was extremely respectful and he treated me very nicely and arrived fast.If in the future i need my car towed again,I would call this towing service again.I recommend it 100% and thank you for the awesome service.
I can't say enough about Nick with Browns Mill Towing. He picked my car up quickly and took it and myself to a tire shop in Greeneville. He was so polite and helpful. I would definitely use them again. I highly recommend!
They were quick picking my car up and I think her name is Joy but she was the best! Customer service at its best, two strangers meeting for the 1st time and it was nothing but great conversation and laughter! THANK YOU!!!
My car a brand new 2024 Hyundai Sonata had to be towed from the Walmart in Kingsport to Friendship in JC. Hyundai Roadside assistance sent these guys to get my car, my husband, father in law and myself watched the guy load my vehicle onto the rollback with no issues he didn't scrap the front or anything. Fast forward to Monday when Hyundai called me and I went in they showed me the damage to my front bumper from when it was dropped off. I called that day and spoke with the owner who assured he would go over there, take a look and call me back that was 3 weeks ago now and still no call!!! My car had no damage prior to them unloading it at the dealership and yet they don't want to make it right or call anyone back!!! I wouldn't recommend anyone using these guys unless you like having your car damaged!
My car broke down while I was out of town and Browns Mill Towing made an extremely stressful situation so much more manageable! They arrived within 20 minutes and had my car loaded within 10 minutes. They were incredibly careful and respectful of my car as well. I can’t recommend them enough!
I had a flat tire with no spare. Within 10 minutes my driver Paul had my car loaded up. I was able to ride to my towing destination with the driver and had great conversation. I would definitely recommend this company!
Highly efficient coordinated staff that pulls together from different service based needs that you may have regarding your overall vehicle care. They are a tradition in this town for automotive care if you must have your situation be a win win situation. They are stable and reliably known in this town to get you off and back on the road. Thanks Browns Mill for always being on standby.
Had to leave my car in a parking lot overnight because it was losing power and I couldn't make it all the way home. I called a couple of towing companies that evening and no one answered, the next day I called about 8 and most didn't answer and those that did didn't have anyone available. Brown's Mill Towing answered right away and were very nice on the phone and told me it'd be 1.5-2 hours which was totally fine. They showed up in about 45 minutes and got my car up on the truck and followed me back to my house, super quick and easy. I'll definitely be calling them first from now if I need something towed.
What a great experience, If having to call for a tow can be. Within an hour, Chip/ Dalton was a super hero. Saturday morning off to start on vacation and we get our 5th wheel and truck stuck in deep loose gravel. Wasn't even a challenge for the equipment he brought. He needs a cape. He was my hero. Very sweet fast professional and extremely experienced.
I was in Johnson City for my wife’s medical appointment and my Toyota 4Runner (which had shown no signs of cranking issues) would not start after her appointment. I have Toyota Care and they dispatched Browns Mill Towing to either jump me off or tow me to Bristol Toyota (I live in Bristol). The young man was there to help in less than 20 minutes. He checked to see what was going on and started my 4Runner with a jump box. He also said that the jump box showed that my alternator was generating the right voltage so I needed to get my battery tested and most likely replaced. I would highly recommend Browns Mill Towing and I would definitely use them again.
Got my motorcycle to a shop to get repaired in less than an hour. Joe took great care of my bike and was super meticulous with making sure everything was strapped down and secured correctly. Will definitely come back to them if I ever need a tow.
Well unfortunately my son had an accident. We call browns Mill towing and with in 10 to 15 minutes they were there. The young man driving the rollback (Joe) super nice, caring and very polite. I would highly recommend this company.
this service was referred to me by a co-worker. Dalton showed up in record time got to work right away and was super friendly even though he said he had worked all week-end, we had some great little conversation while he changed my flat tire. Super sweet guy and from the reviews I've read it looks as though this is a great bunch! Hope the employer treats them well and pays them all their worth!! Good help is rare these days!
This towing company provided me top notch professional service today. Dalton was able to find my vehicle even though I wasn't sure where I was. He was extremely professional and has a great personality. Had to get my car towed back to my house, and I have a very challenging driveway to get up. Dalton was able to get my car safely up my driveway with expertise. Will definitely be using this company for any future needs and I highly recommend them!
This company was amazing and easy to work with. I was stranded from 2 pm-9 pm after my tire blew and had multiple tow truck companies cancel on me. After speaking to Brown’s Mill, they were super understanding and communicative. Phil was the one who came to my rescue. His communication was 10/10, he showed up in 30 minutes, and was super nice. The price was also very reasonable. Best tow truck company in my books and I recommend them to anyone in need
We were stranded at 1am on the highway, a gentleman named Nick, showed up extremely quickly, literally within 5 minutes. Informed us that the lugnut was stripped. Instead of leaving us SOL, he went above and beyond and still managed to get the tire off and replaced. Excellent service. Fast, efficient, prompt. And a sense of humor. Would 100% recommend. Had us up and going within 10 minutes. Double checked our spare. Everything. Wonderful job Nick.
Nick was very friendly and helpful. Truck arrived fast and took me and my vehicle home. The price was very affordable. Overall, as great of an experience as can be had when a car is disabled!
Website
