I wanted to give them the benefit of the doubt but after this morning it's not going to happen. I needed my vehicle towed to Collierville and chose them because they had the best rate but their service is very lacking. I originally scheduled a tow with them last week and was told it would be a couple of hours before they could get to me. A couple hours go by and no wrecker, so I try calling them multiple times to get an update. Nobody answered and I couldn't leave a message because their mailbox is full. Eventually I just wanted to tell them that I didn't need a tow anymore but again no answer or a returned call. I called them this morning for a tow again and was told they would have somebody here in about an hour. The wrecker shows up. I heard it outside for a minute idling so I figured maybe they need me to move my truck for better access to my car. Nope, by the time I headed outside to see if he/she needed me to move my truck or to push my car into the street, they were driving off. Yet again, they did not answer my calls nor did I receive a call from them. As I said, I wanted to give them the benefit of the doubt because of their rates but now I can't. Maybe you'll have better luck than I did. I definitely will not be recommending them to anybody.
This company has helped more than anyone will ever know. They have towed us two times, and the tow drive Bryce I requested to try and not scratch the wheels on my truck, he insured he didn’t. He made every little move to make sure my truck didn’t get any damage from towing ! April is awesome to, she has helped and the communication with my insurance has been a big help ! Definitely recommend this company.
Helped me when there was a horrible mishap at the automotive store late at night during the week. Got my daughter’s car transported to a great shop! Great people and great service!
My car broke down on atoka idaville it was really cold outside the g&l towing came to me in almost 15 minutes because in the notes I put it's cold please hurry they were so kind to me and they said that you can't ride with the truck driver well I had nobody could pick me up I have no family here and April the girl that does the dispatch called me and told me you it's okay will let you ride with the tow truck driver you guys have no idea how much kindness like that meant to me I was crying because I was heading to the doctors I found out I had pneumonia and two ear infections and if they would have not let me ride with them I've been standing out there for two and a half hours in the cold sick I will go out of my way if I ever need towing to specifically call them they are family oriented they are kind and they do the very best they can I read a review from another lady and she complained about how long it took the only reason why it takes a long time is sometimes you're busy we have to realize we're not the only one on this planet I highly highly highly with 100% of my heart and my soul recommend this this towing company they are amazing they are human and they are kind !!!!!!
After hydroplaning in Collierville, my car ended up in Munford, 30 miles away. I was livid at first but SO glad it got towed to G&L. Wrecks and insurance are such a hassle. These folks handled everything for me. As a deaf customer, I was super pleased that April was only a text away.
4:14 pm AAA called had a flat in the busy side of the road. Tire needed plugged. AAA dispatched G L Sons towing in Munford
After they didn’t show at the 5:30 to 6 time that they could be expected. Called and they had no record of being called. Girl that answered said she would check with dispatch and call me back. After 2 hours tried to call them back and they would not answer phone. Asked AAA to call my known to help guy. He came from Millington, TN to help. By 9:00 pm he had me in the road with a plugged tire. My 5 year old grandson was thrilled to be back on the road.
My truck broke down at hwy 51 and Tracy rd. My wife called G&L towing. They were there to pick up truck is about 15 minutes. Very good people with Nice and clean trucks! Got our truck home with in 45 minutes!!! Thanks you G&L towing
They were nothing but kind and professional. Responded quickly and made sure we were taken care of during a stressful situation. Would absolutely recommend!
Wow words can’t express the professionalism that I experienced today I made one phone call and explained what was needed and less than 20 minutes the tow truck was pulling up. The driver which now I know is the owner is an outstanding gentleman we talked like we have been knowing each other for years I highly recommend and appreciate your service. If you are in the Munford area or near by give them a call you want be disappointed!!
Had the best experience with G and L towing! He was able to quickly get our tire changed and we were back on the road. Amazing service, highly recommend!
(G&L knows me as Robert Parker, but I use my middle name for Google.)
G&L towing, thank you for your fast service. I appreciate the communication, and I am most pleased by how pleasant their dispatcher was over the phone. Definitely a treat.
Wow.... what a great experience with this towing company!!! Had a blow out in my new car and April went above and beyond to take care of me. I would definitely recommend this company to anyone. Thanks again for such great customer service!!!
Thank you SO much to G&L towing for the fast and friendly service. They were able to get to me quickly after a wreck, and made the process seemless through my insurance company. Thank you for treating me like family.
Some very rude staff! No set tow prices, G & L just make them up . I think they make up the prices for towing a vehicle by the color of your skin.. The tow truck driver ramshackle thur my vehicle , like he was a detective or something…
I want to give a really big shot out to David and Justin and April for Amazing job and I will always call on them when I need a tow or if I am having any car problems I am going to call them n I will always tell pal to call yall
Requested a tow through my Verizon app and this company took the job. The time was 1313 hours when I put the request in. It is now 1644 hours and I'm still waiting on a tow. On top of that no one is answering the phone to give me any information. Not a good look..
Absolute crooks, they won't release your vehicle without police involved or until there's a huge storage fee. Don't let these people touch your vehicle.
Couldn't recommend this place more. Family friendly. My kids were ecstatic to watch the tow truck. Truck driver was so kind and let my kids be a part of the experience. Very professional and helpful and friendly. Thank you for your services.
Call ahead and make an appointment if you have a vehicle in the yard or else you will waste your time.
Owner was very rude regarding this rule even though they were open, employees were present just standing around and there were no other customers. Had to take another 3 hours off work for no reason just to visually inspect a car after an accident.
G & L Towing is one of the best family owned and operated towing companies out there. They have personally towed 3 vehicles for my family/ family members. All different circumstances for each vehicle. It didn't matter the circumstance. The detail and compassion they showed were beyond words. From making sure we were ok, working to help with the next step with the vehicle after the tow. They helped every step of the way. Even after the tow checking in to see how things were going. You will not find a better company to help you in your time of need.
I was having problems with my car and brought it to G & L Towing. They helped me fix my vehicle and I haven’t had any since. Very good & trustworthy business!
I highly recommend G & L Towing!
G & L Towing was called to respond to an accident. When they arrived on the scene, I knew that this was more than just a job to them. They took the time to tell me what would happen next and even asked about my son who was one of the drivers.
They have continued to be helpful as we have had one turn after another trying to get things settled with the insurance compaies. I was surprised that they offered to make some calls for me. Never once have they made us feel rushed or that we are in the way even after 3 long weeks.
When a company has it, they have it and G & L definitely does.
