Birch's Automotive & Muffler in
Arlington (TN)

Amazing work and service. I was desperate to get my car fixed in a short period of time and they worked with me to get me back on the road safely!

We had someone needing the car for the next day to take to North Carolina, vehicle had numerous issues and a poor repair job by another auto shop. John was kind enough to add extra technicians to get the vehicle ready by the end of the next day. Josh was very informative explaining the issues and repair. Really strong effort in making sure the vehicle was safe for our friends daughter.

Sending a HUGE shoutout to Mike, Rhonda, and Team! Thank you for your miraculous support and service; I appreciate you all, for immediately taking care of my need, with TOP-TIER efficiency, grand smiles, and some of THE best hospitality I’ve experienced in the body shop/ automotive sector. This is where the “best in class” businesses CONTINUE to thrive. Thank you again- Best wishes, Mutazz

Fantastic service. I had my exhaust replaced on my charger, John made sure everything was proper on it and made sure I liked the fitment before finishing it. I had a noise from the rear end that was driving crazy that they were able to find and fix quickly!

My exhaust fell off and they were able to help me immediately and got my service done same day, we felt very welcomed and enjoyed the great service

I live outside Atlanta and was visiting my sister near Memphis. I discovered a radiator leak and called Birch. The owner, John Brandon, was extremely polite and got me in right away. All the employees I met were knowledgeable and friendly. I was able to use a loaner car and continue my visit while they took care of everything that same day. They thoroughly explained the problem and the necessary repairs/replacements needed. I highly recommend this business!

Extremely high prices!!!! they would charge you for a toothpick after lunch if they could!!! I can't believe a shop charge these things never heard of before? Legal or not, they do draine out your last dollar with no mercy. They won't give price over the phone, not even changing a battery, you know why cause they want to find other things unnecessary to charge you, so don't even bother to call them for price.

Service was good and quality was good, but price was very high. Really regret paying what I did the more I thought about. How is a muffler delete a $300+ job? You cut a pipe and weld a new pipe in. I've had exhaust work done on other vehicles several times in the past at other shops and none have charged that much. I also requested to put on a cold air intake with a BOV, which I bought previously so I only needed labor. Online I've read it being a 1hr job but they charged 2.5hrs. My fault for not shopping around but I definitely feel robbed at this point. Cold air intake and muffler delete ended up being a $800 job.

They were professional, courteous, knowledgable, and even stayed late on a Friday to make sure my car was complete. If you want honesty in the world of fixing cars, come see John and the gang @ Birch’s Automotive.

Very professional, honest and efficient. They were clear about what was needed and helped me to understand what was necessary to do.

Recently brought my vehicle to Birches Auto for some custom upgrades, I had a very good experience. They do the work professionally and correctly. If they see a problem somewhere else on the vehicle they will immediately call and inform you and give you the option to fix it. They’re a busy shop for a reason so you have to be patient but it pays off when you receive your vehicle back purring like a kitten. I’ve known John for years and he’s a straight shooter. If you’re searching for a mechanic you can trust then Birch’s Automotive is the shop for you.

The people that work here are very communicative and honest. Given the situation we were put in, they still went above and beyond to satisfy the costumer and then some. They were super understanding and informative.

If you’re looking for GREAT, honest and knowledgeable mechanics this is the place to go. The owner and is his team go above and beyond to get the job done and get it done right. I’ve been to this shop for big truck repairs, and personal vehicle repairs, and every time I received nothing short of amazing service and excellent customer service. Great work isn’t cheap and cheap work isn’t great!!! If you’re looking for a shop that is built on integrity and transparency definitely check them out.

They do decent work but they will try and squeeze you for every dollar they can. They charge for parts 3x the price they are online. They will take any opportunity to suggest that you get non-issues repaired by them. They even told me they would give me new headlight bulbs free of charge after I told them I wasn't interested in paying over $100 for the basic level bulbs, then proceeded to charge me for them anyways so it seems that they lie sometimes too. When confronted about these issues they decided to just not respond.

This is a great company, I bought a truck from them 2yrs ago for hauling my asphalt equipment and it's still pulling like a champ. They do great work on vehicles and they have awesome prices. John knows his stuff!!!

I was at that point where I needed some exhaust work on my old truck. I googled muffler shops near me and Birch Automotive was one that appeared. They inspected and informed me of what my truck needed, as well as other critical repairs that had gone unnoticed. I was kept updated on the repairs. I’m satisfied with the work done and John and staff are very professional and personable.

Impressed would be an understatement, the staff at Birch’s is top notch! Was having issues with my truck and having issues finding a credible repair shop. From start to finish they made it a breeze and got my truck back to me faster then promised and cleaner then I dropped it off. Highly recommend!

I'm the used car manager of a dealership in Memphis TN. We use Birch's for a lot of non GM and European cars, which most shops are scared of. They're extremely knowledgeable and very professional. Communication is top notch also keeping us up to date on where the car is in line to be done and the progress that they're making after starting. The turn around time on work is also really fast, especially for as busy as they stay! I refer them to anyone needing any kind of mechanical work done large or small. Give them a shout next time you need work done. You will not be disappointed!

Birch's always does quality work. They are very thorough and stand behind their work. They have worked on many of our vehicles over the years. I can always trust that they will get us back up and running.

Just had to get my Dodge towed to Birch’s on Tuesday afternoon due to throttle body going out. They were reasonably priced and car was ready by Wednesday to pick up. They explained everything they were doing, kept me updated, and answered any questions I had. I highly recommend and I will definitely be bringing my car back anytime I need any work done.

I recently took my car to Birch’s Automotive and I couldn’t be more impressed with the service. From the moment I walked in, the staff was friendly and professional. They took the time to explain the issues with my vehicle in a way that was easy to understand. The repairs were done quickly and my car ran like new. I will definitely be returning for any future car needs and highly recommend them to anyone looking for reliable auto service!

I have an older vehicle and John and his team at Birch's Auto & Muffler do a great job taking care of me. They always provide a complete and detailed estimate of they services they suggest to be performed. They never pressure you into things that don't need to be done immediately. Would highly recommend them.

Great shop: I installed a coil over lift on my Bronco. I took it to Birch Automotive and they did the alignment the same day. They were up front about the price. They found out later that the computer had to be calibrated due to the lane keeping system and there was a small up charge. They were friendly and professional and I will certainly use them in the future.

We have taken 2 of our "older" cars to Birch's to get work done and we have been very pleased with this "mom & pop" shop. I love the family owned feel, plus you can definitely tell they take care of their employees and customers. They helped us figure out payment plans and even wanted to see the car in 500 miles to do a recheck to make sure everything was still good. Great people and I would recommend them to anyone!

I needed my exhaust fixed so I googled muffler shops and found Birch’s. I read the reviews and figured I’d give them a shot since they had such good reviews. I explained to them about my muffler, they took my truck back to do a diagnostic on it and found issues with my truck that could have potentially caused me to have a bad accident. John, the owner, took me in the back and physically showed me the issues and the things that were broke they were finding on my truck. They found issues that other shops missed. They also found things that other shops replaced incorrectly and found that other shops left parts off my truck when I had previous work done. Due to the previous owner lifting the truck with spacers I basically needed my whole suspension rebuilt, the truck has 138,000 so it needed a tune up as well. John explained things that needed to be repaired and gave me an accurate timeline as to when my truck would be done. Granted i originally came in for what I was hoping to be a $1000 exhaust repair and ended up having major repairs and a very large bill $$ I’m thankful for Birch’s finding all the issues with my truck and getting me fixed up. My truck rides and handles much better! If you’re looking for an honest knowledgeable shop to get the job done Birch’s is the place to go. Now that I found them I won’t take my truck anywhere else.

I was recommended Birch’s Automotive to get a second option on my leaking oil issue. After the mechanical diagnostics, we thoroughly discussed the possibly issues, time frame of work and what needed to be done. As I moved forward with getting John and his crew to work on my car, I initially expected more pics of my vehicle breakdown since they offered to send me. Seeing the pics painted a more enhanced description of the repairs. The shop informed me of the previous work done on vehicle was damaged and required fixing to prevent future issues, which I agreed to move forward. I appreciated the additional parts and labor were brought to my attention and seek approval/rejection to continue the job or not. I did not like finding another issue but I honestly had to think when the last time I replaced certain parts. Really like most people when I purchased the car or over five years ago. Over time parts breakdown with wear, tear and any environmental extremes such as rain/snow/wind/heat. Nothing engineered was meant to last forever. Overall, no one like to drop money on repairs but it’s an investment that is needed for my day to day routines to keep functioning. I do enjoy the fact there are people that care about customer service, vehicle safety and quality mechanics. If the shop was to ever mess up, I just hope their dignity and integrity remains intact.

Took my 2004 Chevy Avalanche with a blown motor in to Birch's and they explained what the issue was to me in a way I understood, then laid out different options to get my truck going again based on the budget I had to work with. Very knowledgeable and very friendly! they had a new engine installed and my truck back to me in about a week. I have not had any issues since the swap. Very satisfied with the work Birch's did and how they treated me as a customer!