I purchased a part from them and the manager ensured the part he sold me was the right part for my car but it wasn't the correct part. After getting the part installed my car system read malfunction. I tried to get a refund and the manger refused to refund my money. He had a smart mouth and hung up on me. I will not recommend them to use! I'm not out of 200 bucks. The owner now replied to my message stating being sorry about my encounter but when I called he was rude and didn't exchange my mirror and didn't give me my money back. Don't waste your time with them. Bad business and rude.
Devin was AWESOME and they were super helpful and reasonable. I don't understand the negative reviews as My part was shipped and perfect....GREAT CUSTOMER SERVICE....Thxs!
Very good response and co-operation, Todd, is the great man with very good understanding situation. get to them cofidently for any part.
Thank you Todd
Worst experience i had in my life. Will never come back or recommend to anyone. They dont know what they are doing or selling. This place made me lose over a grand of my money. Sold me a part that dosent fit. Guaranteed to fit they said.
The parts were okay—not great quality, quite expensive though but they did the job. What really ruined the experience was the guy at the counter. He was super rude, had no manners, and came off really passive-aggressive. Honestly, he seemed like a spoiled kid who’s never been told no. I won’t be coming back, especially since the business didn’t seem to care about how he acted or the price of the parts.
The purchasing experience was extremely unpleasant due to the behavior of the staff member who assisted me. He was rude, lacked basic courtesy, and displayed a passive-aggressive attitude throughout. His demeanor came across as entitled and unprofessional. I would not return to this business primarily because of this individual and the company's unwillingness to address or correct his conduct. The parts themselves were acceptable, though not of the highest quality. Would not come here again.
The parts are ok, not the highest quality. What made the experience of buying my parts insufferable was the cleric. He was very rude, lacked manners, and very passive aggressive. Clearly a privileged, daddys boy. Would not come here due to that cleric and how the business did not want to correct the errors of the cleric.
Terrible experience! I purchased a set of mirrors for an Audi and when they arrived they were for a rhd car, this shop refused to offer any return option and stuck me with unusable parts! RUN don’t walk! Awful awful awful people! Just look at their terrible replies and excuses on all of their 1-star ratings!
The worst people to deal with. Do not trust with business! They sell defective parts and then won't honor their own warranty. Find somewhere else to buy your used parts from. Horrible people
Super nice guys. The younger guy helped me out a lot. Found a door they had online and drove up from GA to buy it from them. They were also able to put it on for a reasonable rate. Would definitely recommend.
Very good and professional staff, very knowledgeable on whatever you need. I would recommend this place to any one who needs anything. I will be back for anything else I may need
Pretty disappointed. I drove over an hour to pick up an axle only to be told they couldn't find it when i got there. Other than that the place looks like it's pretty organized.
Stay away from them!!!!Ordered parts paid and sent my driver 300 miles to pick them up,hood that was ordered and paid wasn't there,radiator suport was damaged!!!Trued to call them to resolve issue but they was so rude!!!Don't do any business with them unless you wanna be screwed!!!!
This place has the worst refund policy. I sent a part back on the 13th that I had to pay to ship back with tracking so they received it on the 13th I still haven't received my refund it's going 10 days. Whatever you do think twice before you do business with them. Very angry at this point when I call they give me the same excuse we're waiting on the accountant who only comes in on Friday SMH
Don’t waste your money here. I have never been so repulsed by a salvage yard in my life. I have a customer that needed a transmission for his vehicle, sourced the transmission through them and then brought me the vehicle to install the transmission. The transmission they supplied him won’t move in any direction and has no line pressure at all. They don’t test parts before removing them from any vehicles obviously and now my customer and I are fighting with them about getting the labor covered since they sold him a junk transmission and was also told that they refuse to refund him his money on the transmission so we can source a transmission from another company. They said the only thing they will do is swap it out for another used unit that they have in stock but who’s to say this one isn’t going to be just as junk as the last one??? So now my customer is stuck paying labor twice, maybe even a third time if this “exchange” transmission is also junk?? Make it make sense! Just go spend your money at Manus road auto salvage! Great guys over there and EVERY component is test before removal and sale.
Ordered a set of headlight for a Land Rover, found out they were not the right ones but was refused a return because it was outside their 7 day return policy. We waited 5 days just for the items to arrive. Bad business, I would avoid buying from them.
It’s definitely 1 star, but guys were quickly responding, so i will give them 2.
I ordered a rocker molding for my bmw with m package, that cost twice more than a regular one, i paid for a part with m package, but recieved regular part, and they mentioned in receipt it was with m-package. my car was in body shop, so my guys realized it was wrong part too late, when i called representative i was given an answer “7 days return policy, bye” So guys, check if they sending you the right part as fast as you can, or you will just lose your money.
I ordered a part and waited for it for 8 weeks then he tells me he doesn’t have the part. Very bad business do not recommend . Rude and does not care about customer 0/5 stars. Do NOT RECOMMEND . He will waste your time
Ordered a ABS Pump for 2009 Toyota Prius. Placed the order with Amanda. Firstly, I was shocked at shipping cost of $75. And when I asked I will arrange my own shipping, I was told a $15 packaging charge. Called next day to get an update if part was shipped. She was out of the office and left a message. Called the second day after placing order after didn't receive any update from her and was advised it will be send out tomorrow. 6 Days later called again to find out the part isn't available. Such a waste of my time. Not recommending this business to anyone and definitely not Amanda who can't even communicate.
First of all I want to start off by saying I never go out of my way to do something like this… But I have been buying parts for a year now from Advance and have yet to have received a part I was unsatisfied with. If you stop by this business ask for a gentleman named Paul Pash. This younger gentleman wastes no time helping you locate what you need weather you call or show up in person. Few months ago I was dealing with so called gentleman in person and despite the amount of calls he was receiving and the amount of customers in the store, (all while another customer was giving him a very hard time) you could tell this dude knows how to keep composure and proceed in probably the most professional manner I have seen in my 30 years of visiting salvage yards. 100% Will be ordering another engine if need be.
Good people here. Very helpful and got the part i needed.
This is to the people that are looking at reviews to determine whether you should buy from here or not. Looking at some of the reviews, I understand that a lot of people don't have the knowledge of an automotive technician. If you are buying parts from an establishment such as this, know what you need and why. I am not a business partner or anything other than a knowledgeable customer and automotive technician. I have not been paid to write any of this. Buying used or salvaged parts is for someone who knows what they are doing when trying to repair their vehicles. If you aren't really sure, ask a professional for help. The people who work here aren't getting paid to help you make decisions about your vehicle. They are in the business to provide you with the parts you are asking for. It is common practice for salvaged/used parts to not have a warranty/guarantee that they are 100% in working condition. If they do offer warranties/guarantees, then thank them for being generous. Most places will offer replacement if the item is "no good" when it is installed into your vehicle. Have documentation (video/paperwork) to back up your claims so that you can prove within reasonable doubt that you have not altered the part prior to installation. Electronics are not usually covered at all because other components on your vehicle can cause a voltage surge that fries a good electrical part of the system that you just bought. Hope this helps give you some more knowledge in the pursuit of your repairs.
I didn't end up buying the part I was needing. But I definitely want to say Shannon did an awesome job in locating the part. Unfortunately shipping costs put the part costing more then new from the Toyota dealer.
Will call again in the future!!!
Just had a very sketchy conversation with a employee named Mike he was rude and asked me like 5 times if I was the police. I was simply just trying to find out when the next discount sale is. But it appears as Tho they are more worried about me being the police than helping a customer.. your employee lied to you. Please review the phone call before responding to this review. I asked for the manager and I asked for tue managers name so I would know who I need to ask for when I called back. I did not ask anything other than that. And the rude employee MIKE refused.
Moe was super helpful and provided great communication when looking for parts. Posting vehicles and parts in Marketplace made it easy to know who I was actually dealing with. Not only were the parts EXACTLY as described, they are priced extremely well also. They even have master mechanics on site to assist with parts and answering any questions you may have. I will be dealing with this business for years to come now. Thanks again to Moe (Internet sales) and Moe (Master Mechanic) as well. Super good guys to work with.
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