My grandfather and I walked in so he could get the stuff for their car and I could get the stuff for my truck since I was going to do the oil change on both. The gentleman whom checked me out, was polite and helpful. To the guy whom checked my grandfather out.. you should be ashamed of yourself. You work in an auto part store where you are not suppose to judge, and be helpful towards others. Not call my grandfather an idiot just because he couldn’t remember what cylinder is in the car. Maybe you need to go take a class on matters before going out into the real world.
I needed some bulbs to replace my tag light on my vehicle. Went right in and was helped immediately and then offered to install for me. Took up that offer and MIKE did a great job!! Very friendly and kind and so helpful to me. He needs a raise!!!
This place can’t be beat if you need any parts or assistance! Fred is especially so nice! I cannot recommend the loretto O’Reilly enough. They’re so helpful and truly seem like they care.
This store was always the first call that is no longer the case the new management have ruined it will drive another 20 minutes before I come back very poor customer service and very little knowledge
As a commercial account holder at the loretto branch have had so many issues with their new manager Fred constantly changing policies on prices and service , issues with price match only on in house items then to don't price match at all for commercial and makes matter worse he is the only store who follows that so called policy . It has gotten to the point that i no longer will buy parts from this location and given my whole business to autozone and advance and will only use oreilleys in lawrenceburg .I have contacted his boss to only be laughed at ,if you are in need of parts for your vehicle i would steer clear of loretto tn 38469 store or you will end up being lied to and treated poorly .Until they replace management their will no longer do business with them .
I’m not for sure what has happened lately but on 3 separate occasions they have gave us the wrong parts. It’s very frustrating to go get the part then have to drive all the way back just to get the correct part.
Great place for auto, boating, farm equipment parts and some small engine parts. Nice, clean store with friendly employees. If you have an odd or hard to find part, check with these guys. They can probably find it and get it for you.
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