Very friendly and helpful, good work at a good price. They came and picked up my vehicle, did an inspection and called me before doing any work to ask what I wanted done. Couldn't have been happier with their service.
Got stuck on the interstate right when you get into Knoxville. They got to me quickly, didn’t overcharge me, and were extremely nice. Will definitely use them again if needed!
My daughter was driving from Nashville to Columbia, SC – a six-hour drive – when her car broke down on highway 40. A friend was driving nearby and picked her up, so no problem. What to do about the car, though? I saw on FindMy that she was in Dandridge, Tennessee. Never heard of it. So I googled something like car repair towing Dandridge TN. I prayed I'd make the right choice and clicked on Buster's. Called the number. It was a Saturday, so I didn't know if anyone would pick up. Someone did. Very nice young man. Said he'd be there within 30 minutes. They brought the car in. Later I spoke to one of the mechanics. Plainly a knowledgeable guy. He described what was wrong, and it accorded with what I thought had probably gone wrong with the car. All worked out. If for some reason you're trying to find a mechanic in Dandridge, TN, Buster's is the place. It looks like a junkyard, but it saved me a lot of trouble.
Just had them give us a tow today and they did great! Needed a tow from Sevierville to Pigeon Forge and they were there within an hour! Fast and very professional company! We are local and will use them in the future if needed!
They came all the way to Pigeon Forge to tow my 4Runner. They got there super quick, and replaced my alternator within a few days. Great service, good people. We will only use Busters!
Called Busters at 11 oclock to haul my truck from jefferson city tn to knoxville tn to the nissan dealership. He quoted me $160(misquoted initially and kept his word) and was here to get it not even two hours later for the price he stated! Cant ask for better service and ill always call Busters!
CUSTOMERS BEWARE! If I could give 0 stars I would. I broke down 3 hours from home and was referred here. After being originally told it would be fixed next day for $300, I finally picked up my vehicle 6 months later after not being able to contact the “mechanic” for months and he tells me that he put it aside and forgot about it and that it needed a whole new engine for $2000. I paid $600 for parts supposedly installed. When I got it to my home mechanic, we found half of the engine missing or broken and none of the work I paid for had even been done. Now, it really does need a new engine because of the damage caused by Robbie the “mechanic” at Buster’s Towing.
Busters is amazing! I was an out of state traveler, and experienced truck issues heading down I-40. Pulled off to find my truck smoking. Called the shop to see if they could help. They took care of me and my family immediately, and got us back on the road. So thankful for Busters and helping my family during our road trip. Can't say enough great things about their service!!!
Although the circumstances weren't ideal and it was late, Hunter went out of his way in a timely fashion to help us out. He pulled our van out of a ditch, unloaded it so we could examine and test drive, loaded it again to tow to Smokey Mountain Collision Center (also highly recommend - if needed), and let me ride along with him to the auto shop. Hunter was awesome! We had a great conversation on the way to the auto shop. As I was about to drive away in our van, Hunter spotted an issue with the front tires and recommended (rightly) that I shouldn't drive it...life-saver! What's more, he stayed with me until my wife came to pick me up and insisted I sit inside the heated tow truck. Great experience all around. Highly recommend!
Very professional and willingness to try several times to get my daughter's car out of a muddy ditch. It was very icy and these guys tried several times to make it to her vehicle. On the third try, they were so determined to get her car out. They were successful. Would recommend over and over again. Awesome people!
I found myself needing an emergency repair and was directed to Busters Auto Repair by a local. The place was packed with cars awaiting repair and he's obviously the best guy around. He helped me figure out what to do to get my vehicle down the road, even plugged in the computer to see if there were any serious errors and didn't charge me anything. He admitted he was too busy to help me out right away, but he helped me come up with a solution anyhow.
Buster's Wrecker Service & Auto Repair is the go to wrecker business for your transport needs. I contacted them to move my vehicle without a key from the THP lot located in Dandridge and transport it to Huntsville Alabama. I was it constant contact with Mr. Hunter. However, the day of pick up Mr. Hunter contacted me to let me know he would not be able to pickup or deliver the vehicle to Huntsville because he had fallen ill. However, Mr. Jerry Williams the owner of the company agreed to meet at the lot at the specified time and retrieve the vehicle and take it to his lot.. The vehicle had to be picked up at the appointed time and day as the lot is only opened for vehicle pickup one hour a week and had he not picked that vehicle up during that time slot, I would have had to wait until the following week to have it delivered. I am so grateful for Mr. Williams for calming the storm and being that comforting voice of encouragement on the other end of the phone, I felt very comfortable with his ability to transport my vehicle to his lot, he was so kind, knowledgeable and assuring. If you are ever in need of someone you can trust with your vehicle. I highly recommend Buster Wrecker
service & Auto Repair. I pray Mr. Hunter feels better really soon...
We can’t say enough great things about this place. From the towing and repair it’s self, great experience great people. Honest. Friendly people. We were deceived by another repair shop in Sevierville, Done Right Automotive who misdiagnosed us and “fixed” an issue that didn’t need to be fixed and yet charged us $1000. Next thing you know our vehicle wouldn’t start and we called Busters. They had us up and running right away. We are very thankful for this business and if it weren’t for them, we wouldn’t have been able to get home to Michigan. Thank you Busters!
Ran out of gas about a mile away from a station. David brought a gas jug, drove us back to our vehicle, put the gas in for us and followed us to make sure we made it back to the station. Great, quick, friendly, professional and affordable service. So thankful we called them!
I broke down 20 minutes into a 9 hour drive home from vacation. Worked on my truck ASAP so I would be able to get home within a day. Incredible service. Billy was the mechanic who helped me. He was very friendly.
In November of 2017, I got violently ill and pulled over on the highway - later sent to the ER. Buster's towed my car off the highway. When I was released from the hospital the next morning, they told me they would get me in an hour. They didn't show up until 2.5 hrs later...as I sat, very ill, in a cold hospital lobby with no coat (left in my car from ambulance).
The man demanded $150 cash to get me from the hospital and take me to my car. He told me on the trip that he had bets on whether I was drunk. And he complained about having to work around the vomit around my car.
When we got to the wrecking place, he said my key was on the wheel and dropped me off. I got in my car and could hardly steer. I waived him down and said something is not right. He shrugged and drove off. I tried to drive a little more, but something wasn't right. I called the guy again, and he wouldn't answer his phone. Essentially, he left me on the side of the road again, but this time, I had $150 less money.
What was wrong with my car? He bent my control arm. Had to get new rack and pinions, totally jacked up my alignment, and totally ruined two tires. Oh, and nobody would ever, ever call me back. $2000 later.......
Thank you for turning the worst sickness I ever had into a completely torturous experience. I really have never been treated worse in my life. You owe me $2150.
I had a flat on I-40 while passing through on my way to North Carolina and had to pull off on the side of the road with my children in Dandridge. Buster’s quickly responded to my call and came to me within 15 minutes. They came to simply put on my spare only to find out it didn’t even fit my car. They could have called it quits and left it to us to figure it out but instead our guy went out of his way down the road to get our tire patched for us! Thank God for that man! He could’ve left me and my children stranded with no way to get home but he went the extra mile to get us back home safely!! Excellent service and great prices!
Awesome guys here. Got my van back up and running within a few hours and very reasonable with the price. Will be coming back for all my repair needs. Robbie is awesome and the tow service is pretty darn nice too. Very nice men working here.
We have used Buster’s several times and they are always quick, reliable and reasonably priced. Just today they towed my car and replaced the starter in just a few hours. Just can’t beat that kind of service.
They are life savers!! It was not a good idea to experience some problem with your car before easters weekend while you are moving to a different state. Called them on sat eve and took appointment on monday morning, sunday they were ckosed due to easter holiday. They are great people fixed my car in one day. They also dropped us at our hotel in their own truck and picked us up in my fixed car. Price wise they are nominal. Thank you Brian, for your help, hopefully we will meet someday again. If someone is having problem with your car at Dandridge location please visit Busters without any second thought!!!
Our truck broke down at the rest stop right outside dandridge, TN on a sunday which is a nightmare, but we called busters and they picked up our oversized truck and all three of us and took us to a nice hotel then the next morning by 11am had the truck fixed, came to pick one of us up and was able to continue our journey home. Long story short these guys are very nice and reliable I'd definitely pick them again and recommend you do the same.
Making the drive through the area when my truck broke down. Gave them a call and 20 mins later they were there to pick me up. Luckily for me it was a simple repair and they were able to get me back on my way within an hour.
Brian showed professionalism while still being a very personable.
Was the only one I could help the night my husband locked his keys in the car. He was super nice to me while I was in panic trying to figure out what to do. Because of him being so nice we used him to tow our car to be taken in for repairs. Fairly priced and super nice! Will have my business for the years to come.
Yesterday I was towing a travel trailer and took a wrong turn looking for an RV park. In short, I found myself stuck in park on the downward slope of a very steep hill that led to either a 90 degree turn or a lake directly ahead. Buster's came and unlocked the truck's drivetrain (which required crawling under truck) and towed me back up to level ground. I had called Good Sam which told me because I was not a member they would charge $300 for local tow service. Busters only charged me $75, and the two men who responded were incredibly competent, brave and kind. I am so, so grateful for their help and kindness.
I am unsure where to even begin about my experience with Buster's Towing as I have never had such a positive and professional experience. I was traveling from Kentucky to Virginia and was only halfway to my destination (after 5:00 and on a Sunday) whenever I had major vehicle malfunctions and needed assistance ASAP. I instantly found myself at Buster's Towing which is where I spoke to Jason who was such a gentleman. He was very generous, professional, and he was quick to help me adjust a solution to my situation. I was also in contact with a gentleman named Brian who went above and beyond to take care of my vehicle for me by not only providing me with the best parts and price but also by providing me with the reassurance that my vehicle would be repaired accurately and in a timely manner. Just keep in mind that the best mechanics take that extra time when repairing your vehicle to reassure that the job is done accurately and correctly. I would highly recommend Buster's Towing as I have recently had a very positive and pleasant experience. They certainly have my 5 stars and satisfaction.
We were traveling from Toledo Ohio to Charleston South Carolina. On our way down we had a problem with our truck and needed a tow to the auto parts store so my husband could change the part. When we called we had no idea where we were and little to no visual clues to help them find us. They were very fast and friendly. Our driver told us all about Danridge as he drove us to O'reillys. There was no pressure to send us to a local shop and we were extremely happy. I would highly recommend them
When you're traveling and have to see a mechanic after 5 pm, it's never a good experience. But this shop was open late, competently diagnosed the problem (failing harmonic balancer), and fixed it the next day (as soon as they could get the part) for a fair price. We were pleased with the service.
Had a check engine light on for weeks. No one could nail it down because it would come and go. Mike spent some time with a code reader attached to it while we waited. This was on Wednesday when he was the only one there (one mechanic was in the ER from the night before and one was on a towing run). After 15 minutes, he finally nailed it down to a downstream O2 sensor. Mike said, "I can't get to it today or tomorrow. Bring it in Friday first thing in the morning." Had it to him Friday morning and they were still shorthanded with a mechanic in the ER, but he got it fixed that day. Charge? Just a little more than half what another shop told us.
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