Carter Towing & Repo, LLC in
Harrison (TN)

I just read the reviews and the community I love recently has a contract with this company which none of the residents knew about. Now if we aren’t directly on our parking pad they tow. Even if we are in our own lines of property. Of course they don’t care and it’s a week before the rent is due. I wonder what kind of relationship they have with the new property manger who also lies and say that she doesn’t call it in when she clearly does. There is literally a guy that is tower in our neighborhood why didn’t she talk to him about a contract. It was a few cars that were literally on their parking pad a little off the pad. Never in the road , not blocking others, I’m guessing this is another money hungry business and I feel like the property manager might be getting a cut. Because they have been making bank off the residents in ponderosa pines. But these people don’t care if they say hey she said take away they do.

Let me start by saying at first I thought my experience with Carter towing would be pretty smooth and quick , upon arrival my boyfriends ID was in the car so the lady at the front desk had no problem calling on of the guys to come over and go retrieve it so he could sign for his belongings. The guy pulls the car up and we get to cleaning it out he had a different horn hooked up to the car so he left the bag he was filling from the trunk right there on the ground behind it and went to the front to take the horn off the car so that took a little bit of time to get speakers unhooked from underneath the hood etc, which by this time the guy who worked there and another driver come outside to just stand at the hood of the car and stare to which I said Hey! He looks confused and said what are you doing? Like we were trying to sabotage the car or something … so my boyfriend finishes what he was doing and we get the tools and things and get back in the car we drove up there and get all the way home and realize we left the garbage bag that had most the things he really needed in it there it also had my children’s Nintendo switches (2) and an Xbox one with 2 controllers along with the TAG to the car. After several attempts to reach carters towing by phone on not just one phone but 3 and the voicemail was full you couldn’t even leave a message. I tried to text them and then I went on to email them in which low and behold I finally got a response ONE response that simply said “We do not have any property at our location for this vehicle. Your vehicle went to Auction the same day you came to retrieve your personal belongings” I messaged back 3 more times and said it was definitely left behind outside of the car and they may have thrown it in the dumpster can we just come by and look we needed that bag as it had his work stuff in it as well as the electronics and tag and I have yet to get a response again from them. Very unprofessional of a business that tows cars and their voicemail is full so you can not leave a message for them, NO ONE ever answers anytime myself and 2 other numbers call them and if you know a client is trying to reach out to you about property that was left on YOUR property you think you would have enough decency to take 2 minutes to look or send another email or even pick the phone up so it can be properly discussed. I guess I should not be surprised after reading all of your poor reviews though, yall should be down right ashamed to have such a poor reputation!

Absolutely horrified by my experience with Carter Towing & Recovery. One of their drivers almost hit my car because he was impatient, then had the audacity to flip me off. When I returned the gesture, he escalated things to an entirely different level—he actually tried to break into my driver’s side door. The only reason he backed off was that he noticed I was on the phone. Shaken by what had just happened, my father told me to follow him to get a picture of his vehicle. When we did, the driver saw us and started saying some seriously messed-up things. My dad got out, rightfully angry, and told him not to touch anyone’s car again. That’s when this guy pulled a gun on us. We immediately said we were calling the cops, and he took off, only to come back after hiding the weapon, claiming we were making false accusations. The police reviewed camera footage and saw that he purposely blocked my car from view before trying to break into it, clearly attempting to hide his actions. Unfortunately, without good footage of the worst part, he got away with it. To make things worse, when we called Carter Towing & Recovery, they blamed me and said I was the aggressor for "following" their driver to get a picture—completely ignoring the fact that he tried to break into my car and later pulled a gun. These are very dangerous people. If this is the kind of employee they hire and defend, I wouldn’t trust them with anything, let alone my vehicle. Stay far away.

I am sure it’s hard being the person who has to come and repossess a car after a finance company has given the owner months of chances and options and they still can’t pay their bills. I am very thankful for the kindness one of your drivers showed me. Wouldn’t accept anything in return other than a thank you. Saved the day. Thank you.

My car was towed before the payment posted to my account. But monday morning all called carter towing. And if i could pickup my car. Before my appointment. The one lady said sure and i asked her what i needed to bring. I got there and i give them what they needed and my one of there lot personnel go get my car behind the gate. Before i left i had to take pictures of the car upon request of the financial institute. But honestly all 3 poeple i work with were very nice and the lot attended guy said said that it looked like I needed a new back tire he was correct was i got one that day. And they ever charged me a storage fee. And they give me a few business card. They were very busy that day but they still made time to help me get my vehicle. They also wish me a merry christmas and a happy new year. So I really don't have anything to say bad about them. Honestly. The only thing bad that I had experience was they were closed on the weekend. Dr.Jack

Whoever JP Is that made a review stating that a driver scratched the bottom of their bumper is a liar and second of all I know he didn't make a comment like that so feel free to look me up liar. And Carter Towing is very professional and the owner would not put up with unprofessionalism of any of there employees.

My fiance and I were out in town and unfortunately her car was towed. When she went to pick it up after paying applicable fees there was a garbage back in the front passenger floor board, a piece of her center console was missing, scratches on the bumper of her car, alignment was severely out. She went in the building before leaving and spoke with them about it and was told they didn’t do that. Needless to say I can see where they have such a low review!!!! She has since made a police report and we will be filing a suit against them.

Hello, I was reaching out just to give you a courtesy heads up that the LaQuinta Inn & Suites located at 7051 McCutcheon Rd., Chattanooga, TN is private property, and the only authorized toes that can be done is if the guest requested or if the police request it! At no other time should a tow truck be on our property because once again WE ARE PRIVATE PROPERTY!

DO NOT USE THIS TOWING CO!! They showed up on a Sunday afternoon, with no notice, he was very rude and lifted up the car, like he wasn't going to let me get my stuff out. Had no explanation, no marking on the truck, could of been anyone? $80 a day storage? That should be against the law, what a rip off!! I will be sure to tell everyone I know how bad you are. Ripping off the unfortunate!!! DO NOT USE THIS TOWING CO!!

David R. Brought my car back to at my job. He was so polite, nice to me. I really appreciate him talking with me. Everything was good not touched inside the car. He deserves a raise. He was awesome.

Tried to illegally repose my car for a company that was not even a lien holder on the vehicle. Thankfully Chattanooga PD made them drop it. Otherwise it would have been theft. Nevermind that the driver broke into my vehicle then proceeded to pick the vehicle up with me in it. The driver should have been charged with burglary and kidnapping. Under Tennessee law if you are in it the vehicle can not be moved at all.

They were very polite and professional to me. They were very courteous and allowed me to retrieve my personal belongings from a vehicle, that was repossessed, and everything was in tact and accounted for. Keeping in mind that they have an unpleasant job to do, and they come into your life at a difficult time. I'm sure, if they had a 5 star rating in their line of work, they would be bankrupt. They did their job, and created no property loss or damage in the process. They treated me with dignity and respect. A repossessed vehicle is an obvious sign of life's struggles and a low point in our lives. Thank you for treating me as though I was a "paying" client.

Easy to see how they only have two stars but that is two stars too many. This has to be the most unprofessional, disrespectful, rude, disgusting, double-dipping sham of a "business" I have seen in operation in quite some time in this area. It must have been a slow day when they applied for a license. I am having to have the window tint replaced on my luxury car, they messed up the dials on my stereo, and my drivers seat and floor-board were absolutely filthy. The female answering their phone is pathetic and a complete disgrace to the female gender. No manners, no courtesy, and was as rude and hostile as you would imagine Satan to be. She also intentionally "misgendered" the person I sent to retrieve my car on purpose just to be a "B"! Do NOT Use This Company!

We have roadside assistance through our insurance. My husband and I neglected to remember just quite how low our fuel was and I ended up running out of gas in the parking lot of my husband’s employer. I put in a request with my insurance for fuel delivery and waited almost two hours, being reassigned several times before I finally got assigned to Carver’s. They were super fast on bringing me my fuel and even waited with me until my car was running as it has some issues with cranking after refueling. They were wonderful and I can’t recommend them enough.

So unfortunately I caught a flat over the weekend and ended up getting towed by these people why I don't know when there were clearly 50 other lots in the city limits. That's neither here nor there the first day cost me $275 for what who cares ridiculous an extra$25 was added because I wasn't able to get it till the next day so by then I was up $300. Because unlike regular business hours they close at 3 pm. I get there the next day and walk in and automatically get the wierd vibes from two of the older ladies the younger one was polite and welcoming. No signs up but they do not take cards not only that I asked for a receipt and was rudely told I didn't take it when she handed to me twice so she threw it away...the shame .. next red flag I was told that I could not go on their lot to retrieve my car and that I needed a driver and he wasn't here at the moment I politely asked if they can open the gate my car was sitting directly at the gate I was going to roll it out they told me they do not want my car to damage their property and it will be a liability to roll out of their lot without a driver mind you the lot is made of gravel and dirt I think I was more worried that my tires would be damaged I sat in the parking lot 20 minutes waiting for their driver to pull up when I noticed a tire repair shop directly next door called Anthony's tire and Auto service he had to be heaven sent he came out very polite very welcoming spoke with them got my car pulled out of their lot repaired my tires at a great price and I was on my way home with my 6-month-old daughter I would say if you can avoid using Carter's recovery you should.

I'm missing a lot of stuff from my vehicle and the people in the office really didn't seem to care. Kind of interesting how the really important things that were in my car that got taken out we're not inside any of the nine bags and one tote that I picked up. Obviously it's somewhere.... Two sets of keys that can't be replaced, birth certificate social security card and my prescription glasses amongst other things that can't be replaced just don't walk off

Please do NOT use this company! My car was towed and when my husband and I went to pick it up, we noticed my camera was missing. $4,000 worth of camera equipment/gear. I asked the guy(assuming it was a worker or owner) if he had seen it and he replied no. I called the office the next day and spoke with a lady named Megan, and asked for her to send me over any pictures or documentation of what items were in the car while in their tow yard so that I can follow the proper steps into filing a police report or file a claim to get my camera replaced and Was told “just so you are aware, in the state of Tennessee it’s a felony to file a false police report”. I never accused them of taking it, I was simply asking if they had seen it and that I needed to file a police report in case someone ever found it or tried to pawn it. But after that comment and reading other reviews, they sure sound guilty. Luckily I have all my documentation that I need for my camera and gave the serial number to the police department so they can put it in a data base. It’s now been reported stolen and I pray that Eventually it shows up or is “found”.

They are the best people in recovery towing asset's.. they are VERY friendly/honest Fair pricing highly recommend for your service needs. They just fixed my snatch truck thanks carter recovery team..

They are very shady. And lie they towed my truck and the driver backed into my bumper. I told them about the damages and stated to the driver that he ran into my rear bumper and he looked at it and said I’m sorry. Upon picking my truck up the lady’s in the office lied and where very rude to me!!! I would not recommend this business to ANYONE! The one lady would not even allow me to go inside and talk to the owner about the damages while they stood there whispering! Very rood and dishonesty is all you will get out of these people!

Super Professional, had photos of my car on file and video of the pick up. Very Detailed in every aspect. Most of the reviews are from people with there car repossessed or towed for parking violations . Easy way to avoid the issues being complained about , PAY YOUR BILLS park correct and your car wont get towed !

This company is as shady as they come . Stole a nearly brand new pair of Costa sunglasses hanging in the rear view. Upon asking them they became rude and defensive. I would not recommend trusting them with anything of value. ADDED - Not inaccurate at all. If someone brought similar claims to me I would absolutely take the seriously and investigate. You guys 100% got defensive and offered no solution.

Pleasantly surprised! After reading such horrible reviews I was a bit apprehensive about conducting business with Carter's but I was actually very pleasantly surprised with our interactions. The only complaint I can make is how long it took for my vehicle to be put in their system so I could make an appointment and then the length of time till said appointment and the delay in appointment confirmation

Shady sorry SOB’s. They drive around shopping centers and scan license plates for cars up for repo and take your car. No notification whatsoever. It takes hours to figure out what happened to your car. Then, they would not give my keys over until I sign saying there were no damages or nothing missing BEFORE they even bring my car out to let me look at it. If you do t sign, you don t get your car. Don’t do business with people who operate like this!!!

Tried to call to get my sons contents out of his car. They said that only the owner who's name is on the car can come, who lives in a different state. The father has proof payments are made 100% on time. This was an error on the car dealership. Left my son and his girlfriend stranded for no reason. The lady who answered was rude as hell and hung up on us after we asked a question. So this company wont let you come get your car or your belongings on a weekend after they tow it. Which means they are charging you for storage and now you have to pay multiple days. I feel sorry for anyone who has to deal with this lady (company) when payments are made and it was in error.

I’m sure, as they do with all of their bad reviews, they will come on and say this isn’t true. Carter Towing and Recovery had possession of my vehicle and I got it back right before they sold it. When I got the vehicle back, I noticed that my handgun was not in my bag of possessions nor in the place where I kept it in my truck. When asked about it, the lady told me that they had removed it and put it into another room for safe keeping (remember this for later.) She and another woman went into said room and I hear whispering. They returned to the counter and told me that there was never a gun in my truck. I told her that I would be suing if it wasn’t found because that’s like just losing a pair of sunglasses. She replied “sue me, that’s what I have attorneys for.” At this point, no voices have been raised or anything. I go back to my truck and find my gun in a different spot from where I keep it. I went back inside and told them that I found the gun and all is well. She said “see you came in here and was ugly to me for no reason.” I said that I absolutely did have a reason, a gun that is registered to my name but they were responsible for at that time was unaccounted for and was either going to be stolen out of my truck before it was auctioned or my truck would have been sold with it in there. I said “whoever cleaned my truck did a sh***y job.” She then replied “You’re just a sh***y f*g.” By then I was on the front step, she ran and locked the door behind me. I was in disbelief and it took me a minute for it to sink in. I grabbed my things, told my parents what happened as they were sitting in the parking lot and only saw me once I got to the door and she came rushing up to lock it, and I got in my truck and left. I filed a complaint with the BBB and Carter Towing and Recovery replied to them that “in repossessions, clients are rarely honest.” And went on to tell them that they couldn’t comment on what they said to me but that I became violent, began threatening them, and that I charged their door in a fit of rage and they were afraid for their safety. They also told the BBB that they followed protocol and notified the police that they had my gun (even though they told me that there was no gun in my truck.) They say that I am upset because my truck got repossessed but then tell lies to make them look innocent. I will tell the entire story, good, bad, and ugly. I had already paid the money that I owed to the bank to get my truck back. At this point, I had nothing to gain. I wasn’t trying to get anything for free. I only wanted my possessions. They were backed into a corner and didn’t know what to do and ended up calling me a sh***y f*g. I might not have paid them money directly but they were being paid by my bank. There are witnesses to attest to the fact that I was in no way angry and violent and absolutely not charging the door in a fit of rage. I was shocked and hurt by what was just said to me. I was more dumbfounded than anything and got in my truck and left. Like I said at the beginning, they will come on and bad mouth me and defend themselves but this is about as honest and I can be. I just want people to think before they use a company that feels this way about groups of people and treats paying clients, whether directly or indirectly, the way that they did.

Shady, shifty and rude. If you look through the reviews they always respond that the reviewer must be confusing them with another Company... They can't ALL be wrong. We've seen one or two of their trucks driving up our dead end road twice in the last 24 hours. We and our neighbors all own our vehicles and none are disabled or in need of towing. We called the company and they were vague and evasive towards our questions. We have now aimed our security cameras towards the areas they have been going and if we see them again we will be calling the police because there is no reason for them to be back in the wooded dead end road. I have also put out a notice to our neighborhood watch list to be aware of the potentially suspicious activity.

In the process of repossession, people are going through difficult times. When my daughter's car was repo'd, two Carter's employees showed up at her place of business and were extremely confrontational, using profanity and threatening her. Then, they sent the car to auction in Nashville after just a couple of days after removing her belongings. This may be policy, but the public is not aware of company policies and there is no excuse for rude behavior. People are just that, people. There is absolutely no reason to treat people like trash simply for the fact that they are experiencing trying times in life. This will be reported to the better business bureau and the actions of this company will be reported to the lienholder in hopes that they will find other companies to handle repossession who have some form of humanity.