I recently took my 2006 Ford F-150 to [Southern exhaust] in Hampton, Tennessee, for a leaking slave cylinder. Since they were already replacing the part, I provided a full clutch kit to have everything done at once. They did an outstanding job! The work was done professionally and efficiently, and I couldn’t be more pleased with the results.
Even though I’m from Marion, North Carolina, I made the trip because my mother- and father-in-law highly recommended them. Now I see why! Their service exceeded my expectations, and I’ll definitely be returning for any future repairs. Highly recommend!
They don't answer the phone. Tried multiple days and multiple times over the last 3 months. I don't want to drop my car off and then not be able to get ahold of them.
I took my truck there the week of thanksgiving. I understand that there were people in front of me but I got told 3 different times my truck would be ready by this date.
It was not ready at all by those dates. (I had to call each time to find out if it was ready or not) Then they would tell me they ordered the wrong parts or it would be ready in a few more days.
Then I was told it was finished, so I go up to pick it up and it is running worse than it was when I dropped it off. It wouldn't even stay running. They informed me that my carburetor was bad. But I took it there for them to fix it (whatever it took) to make it a daily driver. Along with a bunch of other things they fixed (witch they done a great job on everything but the carburetor)
So then they fix it again and charge me more money. Then I drive it home and the oil line to my gauge randomly pops off and pours out my oil everywhere. Due to them replacing my spark plugs and cutting all my zip ties I had holding the wires together off of the motor. they did not put none back, also causing a few of my wires to melt against my headers.
And the first time I went when my truck was done one of the workers was trying to prove to me it would run. (After telling me my carburetor was bad. so he held my truck wide open several times and he could have easly blew it up.
10/10 do not recommend. Bad communication, poor workmanship, careless actions, if you don't care how long it takes to get fixed and if you don't care if it really gets fixed or not 100% then take it to him but I do not recommend and will not be going back there because they will not even answer my phone calls.
Dropped my Jeep off for a ball joint replacement. Then Hurricane Helene hit and Hampton flooded and lost power/internet. They still had the job done within a reasonable amount of time and under the price they quoted me. Josh was very friendly and helpful.
I had a clutch installed in a Subaru Impreza all wheel drive, a pretty big job. Southern did it quick at at the price they quoted. Love it! I have finally found a garage i can recommend and trust.
My company bought a used vehicle that had a transmission installed by southern exhaust and auto repair. It was right at the 90 day mark from what the receipt we had from the seller. The first week we had it the transmission started acting up and before I tore into it to see what was going on. We just wanted to know if there was a warranty on it or not and if it was transferable being that we were not the original buyers of it. My initial conversation went very well with the person I spoke to, and they said they would get back to me after they looked into it bc he couldn’t remember what company they purchased the transmission from also that one of the places did transfer warranties but the other didn’t. After two days of not getting a response back I tried calling and they didn’t pickup. My boss called and talked to them and they said they’d get back to us asap. He tried again the next day and they wouldn’t pickup for his number either. I wasn’t asking them to work on it for free bc as a mechanic for 20+ years I know how it feels to have do free work like that. We just wanted to know if there was a warranty that would or could be transferred over from the provider of the transmissions. All they had to say was unfortunately, the warranty on the transmission does not carry over to a new owner and I would’ve been fine with that. Dodging people isn’t a good way to do business at all and being we have 12+ company trucks and I have doing exhaust work they probably would’ve gotten a good amount of work from us.
The shop/staff did a GREAT JOB!! Very polite and treated me respectfully. They are always busy but worked me in within 3 days of calling. Plus, had me in and out on the day I brought it in. My SUV has ran great ever since. The price for parts & labor was reasonable. I will definitely go back to them if / when (2009 SUV LOL) I need anything else done.
Thanks Southern Exhaust ?
Never answered the phone. Drove out to the place all doors closed and no answer after knocking on door. This was during the time they say they are open.
Customers beware! I Ordered a full MBRP turbo back exhaust and took it to Southern Exhaust for them to install. When I picked up the truck all that was installed was from the CAT location to the rear. New exhaust was welded to old down pipe. When I Asked why they didn’t install the full turbo back exhaust and use the band clamps instead of welding to my old turbo down pipe, I was told that my package did not have from the turbo down. I know this is a lie because I checked my package prior to dropping the truck off and everything was in the package. Bottom line it was easier for them to weld to the existing down pipe instead of installing the new one that came with the kit. Unfortunately they resorted to doing what was easiest for them instead of what the customer requested. I was also never offered any resolution. I paid over $700 for a new exhaust to have it butchered by them. I did not appreciate being lied to about the part not being in the box and someone should have called me if this was the case. I will never use this business again.
We drove our 2008 dodge charger from Bristol all the way to Hampton because my wife's mother said this place was good and cheap on price and all we needed done was replace intake gasket and gsr censor and when we went to pick it up a month and a half later they said they replaced the water pump for some reason but we had just put a new water pump on it and then they said the head gasket was blown and the head was cracked and that it wouldn't even start and they didn't know why also after looking under the hood every bolt and nut that could rust was rusted apparently where the hood had been up for who knows how long and the car was full of acorns from the squirrels since it was parked around back next to the woods but never the less we had to tow it back to Bristol and when you drive your car to a place to have it repaired and you have to tow it back home something is definitely wrong and that's a nice way to put it so if you want your vehicle to be fixed and not messed totally up DONT GO HERE whatever you do....
I take back what I said about this outfit. Took the car to them over a month ago to have an ignition module replaced. They replaced it; a short time later, the car starts to die again. Took it back to them two weeks ago and gave me nothing but the run around. Tried calling them many times during the day but never answer the phone; the only way you can reach the manager Adam, is through Facebook Messenger; that is when he decides to return your message. Adam tells me first of the week, which was on June 6 that they' re gonna check the ECU. I contact him on Thursday June 9 and alas, he is on vacation in Florida and the boys are working on the car. I go to the shop to confront the boys as it were and Josh tells me they haven't worked on it this week. When I said I would Confront Adam, Josh gets mad and tells me to leave with the car. Not telling me anything of what's wrong with the car. They charged me 150 the first time and did not make it right. Hope you enjoy the dough, boys cause it's the last business I do with you! Will not get my bread again! Soo da soyonara!????
These guys are just down to earth solid auto mechanics. Prices are fair and the service is really good. This is a place that you can feel confident in. If you need your vehicle worked on, and you live in Elizabethton or Hampton or even Western North Carolina, these are your guys.
Terrible customer service hung up on 3 times when asking to speak with the owner. Very terrible experience wouldn't recommend defiantly not worthy of a 4.9 star review.
Adam and his employees do a great job. They have worked on several of my vehicles and I've never been disappointed. They recently did a brake job on my daughter's car and it operates excellent. These guys are very honest and don't over charge for things you don't need. Would highly recommend and will definitely return for any auto repairs I need.
Very curtious and professional. The work was done correctly and quickly.
The only reason I am not giving them 5 stars is because their hours of operation stated opened until 5, however, when I went to drop off my truck at 415 they were already closed. They do not have a drop off box for keys after hours so I was unable to leave my vehicle there and had to come back the next day. All and all not a big deal, but could be an issue for others.
Adam is a great guy!! Always good to me,very respectful!!Always the best prices without gouging,and backs his work.Has even took care of things for me free of charge!! Anyone who downs this business,has a sore place in their heart,and needs a therapist!! Always will have my business!!!
I was referred here by troy cook. They helped me right away very professional and curtious. Gave me a very fair quote and offered to fix it the following day. I needed a new catalytic converter. Offered a less expensive option which saved me hundreds. I am a female and was not taken advantage of. I recommend them for all exhaust needs. Very appreciated.
On a trip to Roan Mtn, our exhaust broke down and we wanted to get it repaired so we didn't have to drive around with all the noise until we made it to our home mechanic. Scott got to work on the car right away- we'd called ahead to set up a time to bring it in. He showed us the problem and explained how it would be repaired. We had our dog with us and he kindly let us all hang out in the office watching TV while he did the work. Repair was done for a fair price in less than an hour. Overall, we'd recommend the place to anyone who isn't too familiar with the area and in need of a mechanic.
