2 stars due to the dispatcher and impound dude had nice attitudes but then i would to if i just charged someone $531 for a vehicle that couldnt of been there for more then a few hours. 14th it got a note saying 1 day to move by 12:30...picked it up the 15th before 2pm. Would of been earlier but had to jump through a few hoops. Gave them time to tow i guess..i also think the towed it early. I was at the parking lot at 11:55 and there was no car and no towing vehicle anywhere on site. But hey they were nice.
Our car was towed to their impound lot and when we called they told us it would be $100 to release it. When we arrived at the location, we were told it is $400 cash only. When we asked for a manager we were told there is none on site and we couldn't get a name or a number to call anyone. Huge scam artists.
Car broke down 1030 Sun night. We called to have it towed and they quoted 1.5hrs but were already on location in less than 45min and had it dropped off before midnight. Great service, would recommend
When we came to pick up the car off the impound nobody was here in 103 degree heat and made us wait outside while they drove from the deadwood location back to Sturgis. My grandma is the one who owns the impounded vehicle and is 70 some years old. Bad customer service. Would not recommend
My dog was locked in my car at 10:30. I went through AAA. They gave the AAA people two 1-hour estimates, saying they were on their way “from the mountains” (what mountains? They’re coming to Spearfish from Sturgis… we live in the black hills come on..), then stopped answering their phone, and never showed up. My dog was locked in my car for three hours before AAA dispatched a different tow company, Plains towing from Belle Fourche, and let me tell you those guys are professional, compassionate, fast, and reliable. The Plains driver says this is typical of Olson towing. My dog was locked in my car for three hours when the estimate was 45- hour originally. Disgusting service especially considering I had an animal locked in the car. Call Plains towing instead !!!
Just picked up my sons car and being cash only they said 340 plus 50 bucks a day never said charged 100 bucks labor and mileage so ya thanks lucky I had extra cash!! After you stole the call from plains towing!!!
Told me to shut up if I wanted my car back. 1.5 miles away from the yard and about an hour later after tow cost me almost a thousand bucks. I am a veteran with one leg and had to walk to their shop and they were just rude and only except cash this is just so upsetting. No compassion in the world.
I want to inform you that you should not call this towing for a living, my experience with them is little, let's say disastrous. They stopped my driver at the scale on Sunday, and he had a load with him, and he called the policeman from the scale towing, they came very quickly because the location where that towing is located is about 10 miles from the scale. The truck was with them from Sunday afternoon to Thursday morning, which is about 4 days, and they charged me $3,184. While I had a similar situation like that in Ocala, FL ... ie they drive my truck about 30 miles from Ocala, FL to the Petro TRUCK STOP. And for that they charged me $570, but that's when you get a normal towing, not a towing that is a thief and that came to make a huge amount of money when some driver is in a difficult situation. Honestly, I had a very bad experience with them. Rating 1-.
Excellent towing company! Put in an AAA request at 3AM for a locked out vehicle, they reached out at soon as they were on route, showed up to Deadwood promptly from Sturgis, worked around our parking garage constraints, and had the issue sorted safely within 10 minutes.
The Lockout remedy method was non-invasive and caused no damage on the vehicle.
One of the most professional and painless auto services I've ever requested. Thanks for being awesome fellas!
Terrible business. Rude owner. I've had to use then due to AAA. Never showed up. No call. First time I used them they overcharged. No communications sjills.
Honest up front no games or bs. Although when I got my harley out mid Sturgis week I was shocked to know during the rally they only charge $280 no matter if your bike is there a day or 5.
Can make it feel fairly I parked in illegal parking space they towed my motorcycle which is their job but they actually did a good job no scratches no dance no dings I appreciate that
Hands down the best experyive had with towing. I was locked out after soccer practice in Sturgis and waited no time for Olsen to show up and get my car unlocked. If you need help this is the place to call!
These guys really helped us out! Dayton took my call and sent Scott to the rescue when my engine blew on the hwy at night. Scott was professional, careful, and was able to lighten the mood for us after being stranded for over an hour after my roadside assistance failed at sending timely help. I called Olson Towing, Dayton handled the insurance company, and Scott got us safely home and put the car ever-so-strategically into the garage. Called them again a couple days later after dealing with yet another roadside assistance failure to get my car to the dealership, and again Dayton helped set up a time and a reasonable fee to get my car to RC. I would recommend them anytime! THANKS GUYS!!!
Literally got towed in rapid a day before being towed by zylstra and under worse circumstances 80$ zylstra charged me 230$ thieves and the son was very disrespectful to my mother
Needed a tow to my truck 100 miles away while in Deadwood and Dayton came to the rescue. The Truck was perfect and made loading and hauling my bike very simple and secure. Excellent service from the moment we spoke on the phone until drop off. Can’t thank these guys enough. Highly Recommended!
If you get your car stolen make sure these guys are not the ones picking it up. Wanting to charge 500 yelling and cussing saying it’s not their problem and won’t let you get anything out of it including money!
Jason was great. Great communication, no stress town and went out of his way to find a motorcycle mechanic that would take my bike in quickly. Highly recommended!
Sturgis police decided to tow 200 bikes and these guy knew they were going to be in between a rock and a hard place when I got to their facility the guy was cool and explain everything and de-escalated the situation
Excellent service! Zylstra Towing came and picked us up when our vehicle broke late on a Sunday afternoon. The service was fast, friendly and knowledgable!
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