What clients say about Philip Motor Inc in Philip (SD)
I ordered a F350 directly from the factory because of all the problems with modern engines to make sure I could break it in properly and maintain it way beyond recommendations in an attempt to hopefully get it to last. When I went to pick up the truck I found out that they had put 43 miles on it without my permission!! Looks like they lied on the mileage disclosure and put 34 miles on the form but that could have just been a typographical error or maybe it was 34 when they did the paperwork before someone took it for another joy ride?? When I asked them about it they gave me a bunch of crap about a pre-delivery inspection as if I had never bought a new vehicle before and then my sales person Scott and one of the mechanics lied straight to my face and told me that some of the miles are "from the factory" as if I'm so stupid or never bought a new vehicle before that I don't know automotive manufacturers do not put miles on vehicles!! I wasn't going to make too big of a deal about this until I got the truck home and found all kinds of quality control issues and missing parts so when I finally got around to emailing my sales person simply to try to get some missing parts that Ford literally left off of my brand new truck that I paid outrageous money for I find out that apparently once they get your money they couldn't care less because I haven't heard back in over two weeks even after sending a follow up email. I ordered a brand new truck that I saved for years and these people thought it was OK to take it home or whatever and use it as a DEMO vehicle without my permission and now I'm finally getting around to writing the review you earned for thinking that would be OK especially after I requested while the truck was en route from the factory to the dealership that you don't even wash it because I was going to immediately strip wash it and apply ceramic coating you still thought it was OK for someone to bring it home for the weekend and use it like their own vehicle? I paid top dollar outrageous money for a truck directly off the factory floor and you delivered a DEMO and then won't even respond to my emails trying to get my missing parts. You bet I'm pissed.
Philip Motor Inc saved our road trip! A part was falling off our car and scraping on the road. We only realized it when we arrived in Philip. After looking up auto shops near us, we realized that Philip Motor was the only place that could help us for miles! And they closed in 30 mins! But an employee at Philip Motor was really kind and agreed to help us out even though most of the staff were gone for the day. Even though they didn’t have the part they needed to fix our car they jimmy rigged our car with zip ties to get it back on the road for no cost!! It got us to where we needed to go. So grateful to Philip Motor for their excellent service and generosity!
My wife and I broke down on a trip out west. These people made a priority out of getting us back on the road. They were professional friendly and went the extra mile and we would recommend their services to anyone!
Hands down best car buying experience. Colt and his staff were amazing to deal with and went above and beyond. We will definitely be back in the future for our vehicle needs.
We had our truck throw a check engine light while driving through the Badlands and Philips was the closest dealership. We drove in around 1:15pm on a Friday and we were on our way by 2pm. The service manager (I believe as I didn't catch his name) literally went above and beyond to get our truck back on the road so we could get home to Wisconsin.
Thank you again to the service department!!!
We were on day 2 of vacation from missouri, had a linkage part go out. Philips got us in and out in under an hour so we could continue on. Thanks so much!!! You guys were awesome!
I know you can't predict when or where your vehicle breaks down traveling across the state but if it happens in or around Phillip, SD count your blessings and call Phillip Motors! The service department is top notch, they went above and beyond to get us back on the road within 2.5 hours. We could have, and were willing to stay over night for parts but they were able to do whatever it took to get us fixed up and back on our way as soon as possible. We are beyond grateful for the excellent service, help and compassion they showed us....THANK YOU!
We live in Rapid City but would absolutely consider the drive to have them work on any vehicle we own!
I’m was passing through and had some trouble with my truck. The owner did everything he could to help and was able to help me eliminate some concerns. He helped me out even though I was not a profitable customer. Excellent customer service. Would absolutely do business with them here.
Philip Motor went above and beyond to find our vehicle. They were prompt in delivering it. Finance was a breeze. Excellent service from the moment we walked in the door. Well done!!
I have bought many vehicles from Philip Motor. I can tell you their service is second to none. The whole team is accommodating. They make you feel welcome whether you have a flat tire or need a new car. Thank you for being there when needed!
Philip Motor does an outstanding job finding you the vehicle you are looking for. They are friendly and ask a fair price. None of the stereotypical runaround you get at other dealerships. I highly recommend Philip Motor.
My husband and I are traveling cross country and the staff was extremely helpful and nice. They got us in to take a look at our truck within minutes. Kenneth helped us fix the specific part and got us back on the road the same day. Special thanks to the entire staff for the friendly nature we encountered. I strongly recommended if you are in the area!
My truck broke down while traveling. I was 800 miles from home. Passerby stopped to help and told me to contact philip motors. They were able to get me in that morning, diagnosed the problem, located the part for my 18 year old truck and had me on the road that afternoon. Couldn't be happier with the service!!! Highly recommend!!!
They were a life saver. Got a screw in tire in the badlands. Got great service and friendly people. It was like visiting home. We were vacationing from Ohio thank goodness they were there to save the day.
Traveling home from vacation and had the check engine light come on due to a coil misfire. Stopped in and they got us right in and fixed up so we could get back on our way home. Everyone was super helpful and great to work with. We were incredibly grateful for their exceptional service!
Traveling through from out of state, our speed was restricted, wrench light and check engine light came on. Googled the closest Ford dealer to check codes for us before traveling further. Called at 1:30pm on a Friday afternoon, asked if it would be possible to stop by and have it looked at, completely expecting a ‘No we don’t have time until Monday.’ answer. We were very pleasantly surprised when the young man in the service dept said sure come on by. Everyone we encountered at the dealership was very kind and we are so thankful for the quick help and willing attitudes we encountered. Helped us continue on our vacation without stress.
Blew a tire in the middle of South Dakota and they were super helpful in getting me what I needed to continue on my journey at a reasonable price. I just got home and I’m feeling very grateful for their help. Would definitely recommend.
Philip Ford dealership is A+ place to obtain service for your vehicle. I was traveling and had a check engine light come on. They went out of their way to assist me as I was pulling a camper, traveling with 3 dogs (one who is elderly with a heart condition), and I was alone. They could not have been kinder in meeting every need I had including helping me find a place to plug in my camper to keep my dogs comfortable and safe while they fixed my truck. Every single person in that dealership treated me like I was their neighbor even though they had never seen me before. I can’t say enough nice things about them and the service department!!!
I bought a brand new F 150 from Philip motor in 2012. It is now 2023 and the pickup has 89000 miles on it. The pickup has not had a breakdown in 11 years. They have been hard miles. A lot of gravel roads and pasture driving. With regular service I hope to get many more miles from this vehicle.
We can’t say enough about the great service we got at Philip Motors. Our F150 was in “limp mode” with a Check Engine light. We were pulling a trailer from Montana to North Carolina. The team at Philip Motor jumped into action, diagnosed the cause as a bad throttle body and replaced it in the parking lot so that we didn’t even have to disconnect the trailer. They got us back on the road in less than an hour. Best service we have ever had. Many thanks to Craig Burns and his team.
We broke down going cross country for a load we had and they were the closest to us. We needed to get our repairs done quickly as we were on a time constraint. Unfortunately they couldn’t get us in till Monday(we came in on Friday). Thankfully enough they got us a rental and we got the parts we needed and they let us use their shop to fix it our selves and let us stay overnight in their lot. We are beyond grateful and so thankful for their kindness. We would of been seriously SOL if it wasnt for them accommodating us. Service like this is hard to come by and we travel the country! Their kindness is better then gold. Highly recommend.
I broke down on the interstate near Philip while pulling my gooseneck trailer cross-country. Craig and crew went far above and beyond by towing both my truck and my trailer to the dealership and then did a top-notch job of repairing my truck (injectors went out). They got me up and running in no time and I was able to continue on my way to California. The truck performed beautifully after they were done with it! Thanks for bailing me out and for the great work and customer service Guys!
My wife and I needed a new tire for our vehicle on Labor Day weekend because we had a blowout, and they were able to put a new tire on for a very low price and very easy to work with. They even recommended a nice coffee shop nearby called ginnys. We really appreciated Pat from Parts and his quick work
My wife and I were traveling and our Lincoln broke down. I called several garages and no one had an opening to get our car in for weeks. I called Philip motor and Isaiah answered. What a rockstar!!! He was very kind and understanding of our situation. He assured me that they would do what they could to help us. I was able to get our car towed, he worked us in, and they fixed our car in about an hour. Luckily it was a minor issue. He was so kind and helpful, he even told me where to get some great pizza for dinner!!!! He turned a stressful situation into a happy memory. Thank you Isaiah and Phillip Motors.
Was passing through on vacation on a Saturday afternoon and sheared the flex plate bolts off on my transmission. Ended up getting a rv spot in kadoka for my trailer and camped there. Got my truck into here Monday afternoon and Craig the service manager (I think) was really awesome and great to deal with. Not only did the have my truck fixed by the end of the work day on Tuesday but they went above and beyond. They went the extra mile and took care of me and my family. They also supplied me with a tow to the shop which was greatly appreciated. Thankyou very much Philip motors for taking care of me and my family!!!
We have all good things to say about this facility! We live 4 hours away. The salesman was very accommodating- he gave us a video tour of the vehicle, concentrating on imperfections rather than trying to hide them. He was honest and down-to-earth and answered all our questions. Staff was super helpful as well. Since we were coming from a long distance away, they accommodated our schedule for picking up the vehicle! We test drive the vehicle and we’re elated with the quality they told us about.
Pricing was fair - our experience was top notch!
Super helpful and friendly. They helped diagnose my vehicle and worked with me while I was half a state away. The guys were flexible and patient with the repairs and were more than reasonable with their prices. There aren't many mechanics that I trust but they have earned mine.
Excellent customer service!! We had just finished a trip through the Badlands National Park and our tire sensor indicated a low tire. We made it to Philip just as the tire went flat. They got our Ford into a service bay immediately, offered us something to drink and in less than thirty minutes we were back on the road enjoying our vacation. They offer all that you could ask for: friendly, reasonably priced and fast! Small town service that rocks!
This dealership is absolutely best in class when it comes to providing an excellent client experience. I had my 2017 truck towed there with a broken transfer case. Chelsea and Janet (service reps) kept me informed throughout the day regarding the work and warrantee. Craig (Manager) provided the best customer service I've ever experienced with a car dealership. They even made recommendations for places stay that were dog friendly. I'm from NC but I will definitely purchase my next vehicle with Philip Motor Inc. This is team is the best.
We are full time RVers so having truck in good working condition is a must. Our 2009 Dodge Ram 3500 started giving us trouble and this was the closest place to have it checked. Service was amazing! They ran diagnostics as soon as we pulled in. They explained the problem and put temporary fix in place. Unfortunately part that needed replacing is special order and they did not have it in stock. We were not going to be around to wait for the part. But they researched the next Dodge service place for us, printed history of part maintenance and really did all they could do to help us out. And all of that at a very reasonable price. Entire staff is extremely friendly and knowledgeable. Thank you Larry, Jeremy and mechanic whose name I don't have. I highly recommend this place.
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