Caliber Collision didn’t become the nation’s leading collision repair provider by accident. With our team of highly skilled certified technicians and state-of-the-art equipment, we are committed to excellence in every auto body repair to get you back on the road quickly and safely. From minor dents to major collision damage, we have the expertise to handle it all. Our comprehensive range of services are backed by a limited lifetime warranty and includes expert auto body repair, dent removal, fender repair, and more. When you hand over your keys to Caliber, know you’ve made the right choice, and the first step toward Restoring the Rhythm of Your Life.
Hours not specified
What clients say about Caliber Collision in Spartanburg (SC)
They were very nice people to do business with. In the future if I ever need any work done to my car they are my number one choice. Hands down their great .
Absolutely terrible place to get you car fixed. My friend got his car fixed there and they messed it up and body work wasn’t impressive. So he took it back again and had to wait forever for a “part”. He just recently got it back and they have created more scratches on it. Obviously no care for good service. Especially Patrick… someone needs to fire that dude. I know no one cares what I have to say, but if you care about you car or are a car guy/girl ( if you are the second option hit me up ) I wouldn’t take my car there. Anyways, that’s what I have to say.
The initial process of dropping off the car was good, but the follow-up by Nick (my account rep) was very poor for an issue that I alerted Patrick about a small issue for the trim on the bumper since Nick was on lunch break. Patrick said he would take pictures and let Nick know to call me. When I called Caliber, I was told that Nick was aware and that he would call me back. I received zero callbacks. Overall, the installation and repair was ok, but it looks like they used a cheap aftermarket bumper, where the molding on the trim is off and raised up. I did communicate this during pickup, but again, I never received any callback or communication from Nick to even discuss it.
On July 2nd we carried our vehicle to Caliber Collision on Image Dr Spartanburg SC . From the receptionist to our Service Rep Ethan to the body shop ,we had a great experience! They even got us a rental car that same hour we brought our car in . Ethan kept us updated daily with how the work on our car was going. And he told us about a week and sure enough it was completed on the 7th day . Ethan walked through the checklist of what was done on our car efficiently and the car looked perfect! We are highly satisfied with Caliber . And will definitely recommend them .
I worked with Jacob for the work on my car. Top notch employee - kept me well informed, friendly and helpful, and knowledgeable. Caliber did great work on fixing my car and working with insurance company!
Customer service was just as great as the finished product. Matt Rogers worked with me through all my corporate red tape and got my vehicle back on the road asap. Very satisfied!
They did an amazing job on my car and I would definitely be using them again . Ethan was awesome. He kept me informed on everything. I didn't have to call at all. I would definitely recommend them for your car care needs.
22 charger, 26k miles. Had deep scratch below driver door handle, see dollywood review. Repair done here, it looked better with the scratch. Water looking spots all over both doors. Brown spots in area where scratch was and goes into rear door. Sanding marks on skirt below doors, on front fender and body at rear door. Mark on a-pillar, scratch on roof behind rear door area. top of mirror cover has white specs all over. Same looking specs all over both door windows; doesn't wipe clean. Trim inside behind mirror is broken. Trash and specs in several places in fresh painted areas. Spray line on skirt below where doors meet. I asked to retain as much factory paint as possible and I'd rather have the scratch than all this. I trusted Caliber to fix what some idiot scratched 3 weeks after i paid 45k for this car and yet I've got more damage and was happier with the scratch. What happened to pride and quality of work? Cell phones? Now I've got to find time away from work and do this all over again!!! Sure I've got PTO but I'd rather be on the boat than dealing with this when it should have been done right the first time!!!
UPDATE, I added couple more photos of the white specs that's on mirror cover and door glass. Apparently it's all over the whole car with the heaviest of it on side the scratch was repaired. I've seen same tiny white specs even on other side of roof. Heavy at the hood below wiper arm and super rough. My only guess is this has to be clearcoat mist and it's all over. I'm at a loss for words. I specifically asked to do away with my factory paint as little as possible to repair scratch. I'm not sure how you will address all this, but the rest of my factory paint better remain intact with not much loss on my clearcoat thickness!!!
Update 5-28. Picked up today after 2 week attempt in fixing these issues. The white specs still all over front bumper, skirt and windows. Sanding marks are still there (manager said the whole side of car needed painting to fix that as i noticed in rain upon pickup) I mean all this damage for an easy simple scratch to fix according to your estimate guy. Simplicity has turned into a nightmare. I added 7 new pictures, all new damage. 2 lined marks on a-pillar (twice). 2 snake bite looking marks on top of driver fender and side of fender. Marks all over corner of hood near where the overspray was. Long white scratch marks in fresh painted doors that are now blacker than other body panels (paint is less than 3 years old but guess its better than the brown from 1st time). 2 ding marks in newly painted doors, see pictures its below my index finger. Not a good track record so far in everytime it goes there you damage the car. Had a simple 6 inch scratchto start with. You have wasted enough of my time, it'll be repaired but not damaged any further by this place anymore. You'll find out who repairs it, don't worry!!! I'll be in touch
I am only leaving for stars because when I pick my car up. I had no front lights. I had to wait in the front parking lot for an hour to get someone's attention to help me get back into my rental. Because I feared driving the car with no lights could result in an accident. Someone did finally come out. And help me get into touch with Office manager, she was very nice. She put me back in my rental. They had my car fixed by that next Business day and all was well. Thank you so much caliber. I would definitely use you again
Fast friendly service, was able to book an appointment quick. Patrick was who I was working with for repairs. He was professional, explained the process and what work needed to be done, and gave me time frame I could expect to have my car back. They came through and the repairs done in much less time and even washed and vacuumed the car before returning it. The repairs look fantastic!
The service itself is not bad. However they have no accountability Your vehicle. I had 200$ in fishing stuff stolen out of me truck because it wouldn’t fit in the rental. It was in a covered bed and not even remotely near the damage so someone purposefully went through truck and stole it.
STAY AWAY! After an awful customer experience with this Caliber Collision location, the best recommendation I can give is to stay away from this place because they will rip you off and your insurance as much as they possibly can. My wife rolled off the road in a bad weather and hit a mailbox. Not much of a damage but they originally estimated it at $12,000… sounds too much but it was new car. After the vehicle was sitting there for about a month (at that point they didn’t even start working on it) Caliber Collision raised estimate to over $21,000. It took them another two months to order parts and get it fixed. Overall quality of the job is good but time (we waited 3 months to finally pick it up) and price is absolutely crazy. When we picked up the car tire pressure sensor didn’t work. Estimator (name Jaxson) told us it would take them another week to get it fixed but we can do it somewhere else and Caliber Collision will reimburse the expenses. We got the tire fixed at Discount Tire at only $62 but they politely refused to pay us back. I would say, if you got in an accident on a new vehicle, you better call a dealer to find out what collision center they work with and Caliber Collision is the last place to call
The employees where very friendly. It took way too long to get finished ( I won't blame the time all on caliber, it took time to get parts, and they have to deal with insurance processes). In the end I'm ok with the result, but they could be better with final inspection and detailing of the vehicle.
Caliber Collision on Image Dr in Spartanburg, SC did a great job. Our consultant, Jake, did a fantastic job with the estimate. He kept me informed throughout the process. He was able to move my repair through in a very timely manner. Jake was very professional, efficient, courteous and friendly all at the same time!!
I had a fantastic experience with Caliber Collision, and Jake truly deserves special recognition! From start to finish, Jake kept me informed every step of the way, providing updates on the progress of my vehicle’s repairs. His communication was clear, consistent, and professional, which gave me peace of mind throughout the process.
When I picked up my car, I was beyond pleased with the quality of the repairs—it looks as good as new! The attention to detail and care put into the work was evident. Jake and the entire team at Caliber Collision exceeded my expectations, and I would highly recommend their services to anyone in need.
Thank you, Jake, for your outstanding customer service and for making this process so smooth and stress-free!
Noticed plastic bolts missing from the front end of my daughter’s Nissan. Stopped by Caliber and Lauren explained how the heat buildup over time (3+ years) probably caused them to fall out. She replaced them and this shop should recognize her outstanding customer service!
Patrick was great! He kept me up to date on everything that they did to my car. There was some black spots on my headliner that were missed during detail but I called them and let them know, and they got it all cleaned up! 10/10 recommend! Caliber Collision made this process so easy! Thank you again for everything!
Jackson was very nice and keep me updated on and when my car would be ready He was AWESOME WITH EVERYTHING Thank you so much definitely would recommend y’all to anyone that needs a great repair shop! I am so happy with the finishing results and very satisfied. Again thanks so much , I definitely will be back if I needed another repair!
They gave a great customer experience, I have never had a reck/ bump up. So I was completely lost however they informed of the repair and even when the parts had arrived. Great job all around I would truly recommend them.
Customer service is great, however the quality of craftsmanship is sorely lacking. I had to bring my vehicle back for two rather large paint runs as well as my logo not installed on my passenger door. They did take care of the runs by buffing them out, however if they know of an issue with a paint booth which is the reason I was given then that issue needs to be corrected prior to utilizing it on a customers vehicle.
Great service and quality of repairs was great. Had Miss Shelby keeping me informed on an almost day to day on the progress of my cars’ repairs and any other questions I may have had.
They did fantastic job. I had damage door and rim and they did fabulous job. Chris Hill kept me inform about jeep repair and answer questions. Thank you Chris.
Good communication with phone calls and very congenial staff made the total loss of my car easier to deal with. I am glad Caliber was part of the process to get on and obtain another car. I highly recommend the professalism of the business!
Great customer service, great communication. They sent us updates daily on the progress on my car. And did a flawless job! Shout out to Tiffany for the hassle free experience.
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