The manager in this store needs to be fired I have experienced rudeness from him and I have also seen him get really rude with other customers so when I go there next time and I see him I’m not only not going to buy from Auto Zone I’m going to go inside the store and ask for everyone’s attention and express the truth about him so he needs to be be replaced
My car wouldn't start in front of the dollar tree in West Union and after having no luck trying to find someone to jump my car off i decided to walk to Auto Zone and check on prices for jump boxes. I spoke with an employee named BJ. Him and another worker (i didn't see his name on his name tag) tried on separate occasions to get my vehicle to start. Unfortunately, it wasn't successful but i am filled with such gratitude to these two ,gentlemen who took the time to help me. They both went above and beyond and did all they could to help. Thank you from the bottom of my heart. There are still some good people in this world, as you both demonstrated today.
This AutoZone has been really good. The current staff are experienced and knowledgeable but seems to be new people working their fairly often. That makes it hard for good business relationships and all. Always helpful to find what you need. I'm a believer in Valvoline VR1 20-50 oil for older cars and performance cars. They no longer carry it which means I go else where or order online. Little pricey at times but overall good store.
Two days ago I got new windshield wipers paid 50.00 and this morning in the pouring rain and dark the driver side wiper came off and I thought a tree branch had landed on my windshield no it was my wiper blade . Could see anything. Husband went to Auto Zone and told them and said they were installed wrong well they are the ones that installed them and they would not make it right I will never be back there ever !
Customer service was a great experience! Had the store manager Brian swap my complex car battery and he did a absolute amazing job. Can't recommend this place enough, highly satisfied.
I had two bad experiences here. Frist off there was a manager I think his name was Brandon he was not nice and super rude he acted like he did not want to deal with me even when I wanted to learn. Secondly there was another manager named Cody and he was also rude and did not want to help or explain what he was doing to me so I can learn more. But the employee that was there Anthony om pretty sure was nice and helped me learn more about my vehicle
Very helpful people that show you the best deals. I got out of there for $40 on an oil change using Mobil1 synthetic motor oil and a STP high grade filter with a free roll of shop towels. Less than half price of the little stations plus I know I'm using high quality stuff... Thanks 👍
If I could give this store a zero star review I would store manager was not in dress code was rude I was supposed to have a manual transferred from this store to Seneca on Friday to be able to pick up in Seneca on Saturday they transferred the manual but never gave it to the transfer drivers also known as hub drivers when I asked for the 10% that I normally get for a discount at Seneca store due to formerly working there was told "we don't do that" very poor customer service and very unprofessional store manager they were also going to charge me without asking for my AutoZone phone number for the rewards card would not recommend using West Union for anything regarding AutoZone
I asked the employee if he could put the bulb for our brake light in for us as my husband and I are both disabled. He did so very nicely and even got new screws to replace the mismatched ones that were there.
Good customer service and always have what I'm looking for ... this review is for Walhalla store only .. Seneca store needs schooling on everything no stars for Seneca store .
Think People! The biggest service center in town does litterally no business here. Anyone wonder why that is. I can tell you..cheap china parts. If you want to keep replacing your parts repeatedly this is the place for you. If you want to fix it and not worry about it again, go somewhere else. Thats why a place like super service wont use Autozone. They would lose money having to replace and redo jobs. Why because the parts are JUNK.. If you don't believe me call a couple of shops and ask them.
The store manager needs more training in management, the man that would not help me he needs to learn he is the Manager not the cashier ! I found out fast he didn't have time for my business !
I had to go in several times in the last week with issues with my 4runner that has a lot of miles on it. I asked a lot of questions and needed a lot of guidance in getting correct parts and even advice on a good service provider in the area and the employees were more than helpful and polite. Especially Collin, he went out of his way to help. I would highly recommend shopping here!
Knowledgeable staff, and generally the lowest price on the same parts and products. I gotta big bottle of Sea-foam for 8.99, I think. When their usually 12.99. It's a great product that you can use in most of the fluids on your vehicle. With a noticeable improvement if you do it every month
Got to be honest I hated knowing the fact that I ever walked into this place. First I call asking if the part I needed was in stock. The Hispanic girl on the phone assured me they did. So I drive down to find out in fact they did not!!!
So the manager trys to help me. He searches his system and tells me the part can not be ordered. So he spends the next 10 minutes looking thru ebay, Amazon, and Google. The same exact thing I had been doing at home. NEVER seen an automotive parts store that couldnt order a part.
Update they don't carry common parts for some reason? You have to order them! I refuse to use Cheap Imported parts on my Vehicle!! They can be more trouble than they are worth! You don't get 300000 miles on a vehicle using junk! And my biggest grip on the rewards program they have ! I spent over $3000.00 but only got $20 for it because they give you only 1 point for each purchase of $20 or more! So to build up your points and get what you deserve you have to break up your purchases (there's a catch! The purchases have to have at least 15-30 minutes between them to get the points) so if you don't have to buy everything for a job at once wait as long as you can to get each $20 purchase! This is a scam in reality the way they have the program set-up!
Prices and selection are good, along with customer service, mostly. The only issue I had with was the way the manager treated her associates. I was in line behind a gentleman asking for a military discount. When the sweet girl in the red shirt running the cash register (I think her name started with a D) asked the manager for her "code" or whatever, the manger ignored her. When asked again, the manager huffed and puffed, stomped over, put in the code, and threw her hands up in the air. She honestly acted like a child and like her time was more valuable than anyone else's. The cashier handled it with grace an apologized to the gentleman, then she took care of me. Very sweet young lady.
The cashier definitely saved the day. If not for her, I would have my put stuff back and gone to Advance. The manager's attitude needs a good adjustment.
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