They wouldn't let me pay for parts after it took me 15 minutes to get up hill because it was heavy and they closed the doors. Then because my truck was broke down and I had to come 2 days after that they threw all the parts away. I tried calling next day but couldn't reach anyone and the 800 number is useless. I have missed days of work and now don't have the parts I needed.
Called to drop my car off and sell it to them. Was told I can come in today and leave with $630 with a check in hand. When I got the manager told us they were short staffed, on break slamming their faces with food and that I had to wait 2 hours after they finished stuffing their faces. My tow guy was already waiting outside and they wouldn't help me. So he left and I just lost my car, I called the call center and they said it has nothing to do with them either. So if it doesn't have to do with the call center or the manager is not responsible so she can eat more, then who is responsible for me getting $0 and losing my car when I was instructed to do everything I did today. Unbelievably horrible customer service. The manager is a white heavy set lady who said she had "30min left on her break and had to run 2 other breaks" before doing her managerial job.
0 stars if I could I won't return or recommend this location, because I once opened a wreck that was full of bodily fluids Blood ETC I tried to politely tell the woman working at the desk she got really nasty that I brought it up. The vehicle had no warnings on it ! I drove wreckers for 30+ years at that point I have seen And smelled everything! I knew exactly what I smelled and saw all over the front row! I'll never return or recommend this location when they put peoples Health at serious risks like that!! Be careful looking inside the vehicles, you might leave with something nasty!
Helped a friend sell a car there got a great offer price showed up with confirmation number and was out the door with a check and bill of sale in less then 20 minutes. A++ customer service and experience.
What a joke. I paid money to walk around looking for the parts I needed which they didn't have. Then they would refund the money I paid to enter. It's a rip off. Ordered your parts online. STAY AWAY
I spent about 4 hrs of my time to buy an abs and a door panel, they said that I have to pay over 300$ for it. When on eBay I could have purchased those parts for 150-200 shipped to my door. They wanted to charge me over 200$ on the door panel alone, when a whole door is 100$. Don’t waste your time going there.
Trying to decide if it’s worth the trip anymore after inflation. Needed a passenger headlight. Came to pull apart and was charged extra for a housing that comes with the light. $39.99 for the light and $12.25 for “Misc Housing” as if we could separate the pieces. Went to Amazon, found it brand new for $41.00 (housing included). I used to love this place, now I’m a little saddened at how much we are paying for used parts.
Always a great place to find the parts for your car. They have about any car you can think of as long as it's not a extremely expensive car like Lamborghini or something close. There prices are a lot more lower than going and buying from part store. Only down side is they are used but you can get a warranty on the parts so that makes up for it. The staff also will help you find your car as well as parts that are compatible.
The Door switch, they charged for each button on the plastic and then for the housing plastic as well. $97 for a window switch. If I could rate this any lower I would. Will not recommend.
They have to many fees, add ons, warranty charge, core charge, etc plus the part price too. By the time u add all them extras on top of there steep prices too it's just cheaper and more convenient to buy from eBay who 100% money back guarantees ur purchases for free, or Amazon who is lowest price usually 1 or 2 day shipping and also guarantees ur purchase for free without all the core charges and add ons. And their staff is anything but knowledgeable and professional. They treat u like ur a criminal if u go there to buy their junky worn out parts and then charge top dollar for scrap basically. If u don't treat customers fairly and respectfully then u will lose them. And without satisfied customers u won't sell anything or be in business anymore. To not take these negative reviews seriously is not good way to stay relevant or in business. I have decided that it no longer need the product that lkq has to offer as i can get much better from several other options without the price gouging extras and being treated disrespectfully and unimportant. Too bad it's not like lkq used to be the place To go for budget auto repair parts but those days are long gone. And so am i. Good luck.and. Goodbye.
Zero stars. If I could put negative stars I would. They will not answer your phone call and after waiting for someone for 15 mins the phone hangs up in your face.
I came at noon and spent almost half the day (4–5 hours!) pulling tires with rims. About 25 minutes before closing, I went to the counter and asked for the $5 tire dismount service — they refused. I even asked to buy the tires together with the rims — still refused.
Meanwhile, 5–10 customers behind me were still being served and buying parts until closing time. I have photo and video proof of this selective and biased treatment.
As a result, I wasted half a day, lost around $200, and spent Labor Day on their dirty yard instead of with my family. I came for the 50% off sale — but ended up with no parts, no discount, just wasted time and money.
I consider this treatment humiliating. I will be filing complaints with BBB, state and federal agencies to request full inspections of this location, and I will take this to small claims court to recover my losses.
It would have been cheaper and faster to just buy new tires at a store than waste time on this junk. This place selectively sells parts and treats customers unfairly — I do NOT recommend it to anyone.
Horrible customer service at this location. Why put a woman in charge of this place????? She has no idea what she's doing put her back in the nail salon
Don't call them unless you want to get hung up on. All I was trying to find out if they have any nissan frontier. They lady was rude and hung up on me. And website kept freezing up. On me so. Not a nice way to do business.
Ive used LKQ alot over the years, but this visit to pick up the parts I had pulled to complete a rear subframe replacement by far the best experience Ive ever had. I dont just mean with LKQ. Im talking life in general. Easily top 5 best things to ever happen, bested only by the birth of my son, democracy, and the scene from "Every which way but loose" where the monkey gives that guy the finger. My order was for rear upper and rear lower control arms, and the accompanying camber bolts. Thankfully, they had the same issue I ran into with bolts seized into the bushings, and instead of potentially damaging the parts I ordered, I received the entire rear subframe complete with all accompanying parts and bolts. I could have open mouth kissed the tattooed smoke show behind the check out counter when I heard this grand piece of information. Instead, I decided to leave a 5 star google review. Also, Robert, the parts puller is a life saver coming in clutch to help me finish this project. Thank you guys
Mrs. Bianca provided outstanding assistance to me and my family in finding parts for my Cadillac Escalade. She was incredibly professional and delivered exceptional customer service. She answered all of our questions and truly made the entire experience less stressful. Her helpful and courteous attitude made our first visit to this location both pleasant and memorable. We are very grateful for her support!
One recommendation I would make is to provide a direct phone number for this specific location. It was a bit difficult to get in touch by phone, and having a reliable contact number would make things much easier for customers with questions. That said, the in-person service was so outstanding that I would absolutely return again. Overall, a great experience thanks to Mrs. Bianca’s professionalism and support.
I went for a tire & rim found one in great shape was able to get all lug nuts off but one went to ask if someone could help the lady behind the desk said no one could help because they were short staffed but I counted literally 8 staff members behind the counters 2 who were actually working checking guys out other 6 just standing there talking laughing. I walked back out to the lot and walked passed another customer & asked if he could help & said yes immediately he got the lug nut off in 30 secs (he had a better tool than I did) I tipped him $10 & he was extremely grateful. I’m only giving 3 stars because I did leave what I was looking for at a reasonable price & they have great customers who come looking & will offer a helping hand if needed.
Mixed experience here. Folks that were behind the counter were helpful & nice. BUT when checking-out with 4 wheels they wanted to charge a ridiculous EXTRA price for the 4 plastic center bore dust caps (that match the wheels). I feel that is a pretty offensive final price gouge they tried and left me with a bad taste in my mouth on my experience here. I most likely will not be going back unless I have no other option.
Good yard fair pricing only give the 4 because it was a hour away in you can’t ever get a human on the phone to ask about a part before going. They ended up having the GOLF fenders and hood I needed but not the bumper and they had the bumper listed online and it still is yet they marked the hood in fenders as sold. If the bumper was there or still is somewhere I would buy it as I cannot find this color anywhere else sadly…
Place is a rip off. Been there three times for a simple part I needed and they trying to charge more than you can buy it brand new with a warranty even when you show them it's cheaper online they don't care.
So far my experience has not been good. Found them online called the number multiple times and after picking the 1-3 number they offer on the phone call I always get hung up on. Can't talk to anyone over the phone for some reason. Says there are multiple matches for the part I'm looking for online but when I try to call and confirm nothing...
I went to buy the part and first asked how much it was they said $102, when I went and took it off they said $400 and this is not the first time they have overcharged for no reason, short lady with facial piercings disrespectful to customers.
Absolutely terrible service, I brought my HOMESCHOOLED sixteen year old son and since he's homeschooled he isn't going to have a school ID. I was refused service by an incredibly rude worker with piercings all over her face. Getting refused service is one thing but having a terrible attitude is another. I guess you can't expect everyone to be a good talker. She should not be around customers. Absolutely unacceptable attitude.
Their call center quoted me a price for a junker in my driveway. They told me they would bring me a check, look over the car, and leave with the car and title. The person picking up the car said they never have checks and the call center should know that. I would have to drive to their office. When I went, the parts sales desk sent me to another building 100 yds away. No one was there. There were keys on the desk by the door. I hung around for 10 minutes, eventually walking through the whole building. No one was there. I walked back to the sales office. They said they called the girl working there and she would meet me there. I walk back, hang around another 10-15 minutes, wander around the building. No one there. I go back to the sales desk. Same story. I asked if they could have her ring them when she was at her desk. Some little round troll of a woman then says in a really nasty tone, "She's not going to call me and say she's there." I said "why not." And she said "Because she's NOT!. You can go up there and get your check or go get your car. I'm not going to argue with you." I was once held up at gunpoint and that guy was a lot more pleasant to deal with. I eventually got my check. Before I would sell them another car I would have it towed to their parking lot and torch it myself.
It’s fun and they have a pretty good selection. Their online catalogue is very useful. But prices are just too high. I needed new hatch struts, and she billed me $10 PER STRUT, when we don’t even know if they work. That’s the same as brand new online. Junky washer nozzles are literally more expensive than they are new online. $3 to get in, $3 env fee no matter what you buy. I used to love going here, but the pricing just doesn’t make sense
Great place was given a list of vehicles I was inquiring about. Down to the row and isle...lol Allot better then the old days... I will be back soon for the door...
$10 to remove fender, $12 to remove doors, $25 to remove radiators, $12 to remove front bumpers, $12 to remove decklids, $10 for headlights, etc. Look for him, he's homeless but working for his money instead of begging on the streets. Hard workers, good guy, keeps your hands clean and cheap labor. Their everyday at greenville lkq near outside soda machines.
Edit: i hired him for 3 weeks, turned out he was a Meth Addict and didnt want to work without it. Untrustworthy, never on time, smelled like pee, had money for this but not for food and sanitation.
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